When i asked about getting another kind of donut the worker told me they are all melted, came me multiple times same issue so no thanks read more

Dunkin' - Donuts Near Me - Gainesville, Virginia

Not sure why so much negativity. Have enjoyed this location several times. My son's sports activities are often close by, and a Dunkin' run helps. Whether they're regular or dark roast coffee, I do like both of them. They help during cold mornings. I personally like this location greatly. It can be busy, but usually you can find a table. On the corporate side, am a little miffed at Dunkin', for no coconut donuts. Those were my favorite, so please bring them back. Still decent donuts, although the costs have raised significantly. You are getting quality though. Very polite and efficient staff at this one. Parking is a cinch, and glad it's here! The restaurant is clean, and it's a happy place. read more

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Ordered 3 breakfast items: sourdough sandwich, chorizo wrap, and bacon wake up wrap. Food was great. I also ordered two sugar free vanilla iced coffees. I was given two French vanilla iced coffees with sugar and cream. I only noticed because of the sugar on the bottom of the cup. I brought it to their attention and they looked at me dumbfounded. They male then told me I never asked for sugar free vanilla. Like of course from the intercom to the pick up window I forgot what I said and forgot I have diabetes so made sure I asked for drinks filled with sugar. They never offered to correct the issue. Only told me that I never said I asked for sugar free. So do not come to this location if you have health issues because they will end up killing you and letting you know it was only your fault. They were also not native to the US so do not come here expecting to be understood if your first language is English. read more

Donuts tasted like butthole instead of donut holes... Slow service and overpriced for the quality or lack there of.

This coffee tasted awful...., just a reminder why I stop patronizing this DD. I asked for medium cappuccino with chocolate syrup and whip cream, no milk and no whip cream my fault hoping they improved. read more

Dunkin' - Medium coffee , not filled - Donuts Near Me - Gainesville, Virginia

I keep giving this Dunkin second and third and fifth and tenth chances because it has a drive-thru. And every time is just regret. Today we had the pleasure of what is allegedly an xl hot coffee with cream and an iced coffee, allegedly with cream. I am baffled as to how a Dunkin can fail at... coffee. Basic coffee. The original blend is either the dregs of an old pot, or some kind of mix of the other coffees that they have. Not original blend; not even passable coffee. 1/5 Iced coffee with cream: god awful. Asked for 5 creams, got 1 (basically nothing). But it's just sugar water with coffee flavor. 1/5 It keeps happening, from bagels to hash browns to any kind of coffee. All terrible. Look. It's my fault. I need to just say goodbye and go to the one near wegmans. Please go to another Dunkin. Please. Put this one out of business. Start fresh, unlike the coffee here, somehow. read more

Dunkin' - Original Blend, Original Blend Iced Coffee - Donuts Near Me - Gainesville, Virginia

I placed a mobile order which included a half dozen donuts plus two specialty cotton candy donuts. When I arrived, the cashier told me they no longer have the cotton candy donuts and suggested I stop ordering them. I was fine with that and politely asked for a refund for the part of the order they couldn't fulfill. However, when I checked my half dozen box, it only had four donuts. I brought it to his attention, and he came back with six donuts -- none of which were what I ordered. I pointed it out again and asked him to fix it. I remained polite and patient the entire time. Despite my patience, the cashier had the nerve to blame me for "holding up the line" because I requested a refund. In reality, my time was wasted because it took three attempts just to get the six donuts right, and it was only necessary because they couldn't fulfill the original order properly. If you don't want reviews like this, leave the unnecessary comments to yourself and focus on getting the customer's order right the first time. read more

I visited this Dunkin' Donuts location for breakfast recently. I ordered a small cup of coffee with room for cream, their breakfast waffle sandwich (bacon, egg, and cheese between two waffles), a sausage, egg, and cheese on a Croissant, hash browns, and a bottle of water. I ordered and paid for - extra cheese on both breakfast sandwiches. I sat down to eat at one of the tables in the dining area - and discovered that no extra cheese was added to either breakfast sandwich. So I took them back to the counter - and they added the extra cheese. I sat down again - the cheese was not melted at all - and the sandwiches were room temperature - not hot at all. The hash browns were also bordering on room temperature. And the coffee - surprisingly - was rather watery and weak. I won't be coming back here again! #DunkinDonuts read more

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I visited today late morning on a Sunday and there was a slow line. When I got to the cashier, I could see why. I gave the young lady my order no less than 6 times. She just couldn't get it!! It was an easy order, but it didn't click. A manager showed up and helped her out. Why would you put someone that incompetent on the front line at peck time??? Not too smart!!! read more

I went to this location through the drive through. They got my sandwich wrong (sausage instead of bacon) I watch this lady take out the sausage and put it back into the hot plate where all the rest of the sandwiches go. Grab some bacon and give me my sandwich back. I have contact corporate and the health department. read more

This was easily my favorite restaurant customer service experience. The employee, James, not only fixed my car but also managed to heal my blind grandpa. He may be the second coming of Jesus, though I like to think of him as the first coming of James. read more

Dunkin' - Donuts Near Me - Gainesville, Virginia

Used the drive-thru and ordered two medium coffees and a half-dozen doughnuts. When I got home, I was very disappointed that they even served two of the strawberry frosted doughnuts that looked more like plain doughnuts smeared with a touch of frosting. The attached picture should prove my point. Really?!! Ayou have kids who love strawberry frosted doughnuts, it makes you a little embarrassed that this is what you're bringing home. I had to drop my review from two stars to one for the following reason: I visited this location this morning and ordered a medium coffee. I was told I could have a free donut because today is National Doughnut Day. When I pulled up to the window, they told me it was $3.57. I knew it should only be $2.21 because I've ordered a medium coffee there before, so I said, "3.57 for a medium coffee". The girl working the window responded, "for the coffee and the doughnut" so I said, "I thought the doughnut was free". She then took away the cost of the doughnut making the price $2.21. She stated, "I was just checking". Checking what? To see if I would pay for the free doughnut they offered? I wonder how many people have been charged today for a "free" doughnut. read more

Dunkin' - The two doughnuts on top look terrible. - Donuts Near Me - Gainesville, Virginia

This Dunkin is consistently TERRIBLE. I go because of the drive thru but waste my money every time. The drive thru is slow and the manager always asks to pull forward to wait for one drink!!! Today was especially frustrating because I ordered 2 coffees, and she repeated my order back to me correctly. I pulled up to the window and handed over my card. The manager tried to hand me food I DID NOT ORDER. I told her I didn't and then see proceeded to tell me I WAS CHARGED FOR THE FOOD. I believe she purposefully charged me for the food because she knew I didn't order it. Absolutely terrible service. read more

In December 30th, 2020 I did a large mobile pickup order for breakfast which included 4 drinks and several food items for two families. We selected curbside pickup and I was sure it was not going to go well. This was the first time I had been to a Dunkin with curbside and was weary. Someone happened to be parked in the mobile curbside spot waiting for their order so I called when I arrived and the guy confidently said we got and you and we will be right out. So my niece and I checked and everything was there! To my surprise we had gotten everything and they got it right! It was all exactly what you expect to get food quality wise and my drink was good! I got the iced chai latte with mocha swirl - very sweet - but exactly what I expected! I would recommend this Dunkin' for sure based on my recent experience! read more

ordered 2 drinks and a sandwich and all were completely wrong, when i brought this to the attention of the employee who handed me the order at the window, she brushed me off and walked away without offering to correct anything. i stayed at the window until one of the young baristas approached me and she promptly had my coffees remade. besides her, this location is terrible and i will not be returning. do better dunkin! read more

This is the WORST Dunkin' Donuts I've ever been to. They are consistently out of everything by 10am. Tell me: how does a donut shop run out of literally everything by 10 am, every single weekend (and most weekdays)!? How many donuts are you prepping, 6 per type for the whole day?? They are NEVER friendly or even mildly polite. The ownership here is clearly the problem because their inventory is a joke, processes are horrendous and not a single one of the young kids they hire has ever had a lick of customer training. Dunkin corporate needs to get their tails down here and retrain everyone and everything. This location ruins the entire franchise. read more

Made a order through drive through, 2 bagels with butter, 1 egg and cheese, 4 coffees. Waited at the window for 5 minutes and then told to go wait in front. 10 minutes go by literally staring into the storefront. I finally go in my food just waiting on the table. I see 2 bagels and no egg and cheese, they tell me to go back to my car to show my receipt to prove I ordered the egg and cheese. They see i did and they make the sandwich, all while the coffee is now over 10 min cold, and I ask them to switch it out, they say no, when I literally touched the cup and at most was luke warm. Horrible service. Horrible management. Waste of money. And worst yet, not even an apology, but made it seem this was my fault. Horrible service. Dunkin Donuts- Gainesville on Heathcote Note: have contacted corporate. read more

Probably the worst Dunkin ever. They have zero inventory. Came a few months ago for a donut and they were out... of donuts... all of them! Today came for a pumpkin coffee that they have advertised everywhere! Andddd they're out of pumpkin. This place is a joke. read more

I LOVE THIS PLACE james is the best employee and made my friday fantastic i am having a great dunkin experience right now. EVERYONE COME TO DUNKINNNNN read more

Dunkin' - fav donuts - Donuts Near Me - Gainesville, Virginia

Weddings and funerals. That's the spectrum of emotions that accompany your experience at this location. Some days, it's great. The drinks are consistent and ready quickly. Some other days, though, it's far from great. I placed a mobile order, as I've done a few times. When I walked in and noticed that the mobile pickup rack was empty I assumed they had just not got to mine yet. However, after three walk in customers placed and received orders I was skeptical - in fact, there was a growing pile of drinks placed on the far side of the pickup counter. Only after awkwardly getting the attention of a worker was I able to ask about it. She quickly checked and handed me my order. When I asked if it was supposed to have been on the mobile rack, like it normally is, she replied that it was 'hectic.' I'm sorry, but there is nothing out of the ordinary when a coffee shop is busy at 7am. Further, a good way to help alleviate whatever sense of overwhelming hectic doom is looming would probably be to actually use the processes designed to speed mobile pickups - the same process normally used. However, it seems the employees get to choose between that efficient process or stacking up mobile orders and forcing customers to awkwardly get their attention to ask. Like I said, weddings and funerals. read more

I went in for a iced coffee and the door wouldn't open I looked at the sign and it said they were open till 8 and it was 7:50 I stepped back to check the website and they turned the light off I looked at the website and it said it closed at nine. Very unorganized. read more

Ordered a drink at normal hours and they closed early for some reason and the worker locked me out and would not give me a refund she should be fired for the lack of customer service she provided read more

Modern Dunkin with a drive-thru and Baskin Robbins. Service was great and super quick. Keep up the good work!

This is such an awful dunkin!! Ordered a matcha latte, Medium, and it's not filled all the way. Not trying to be that person but if you're going to serve over priced drinks, I'd like to get all I can. I visited a few days ago and they only had 2 types doughnuts and it wasn't even noon. read more

Dunkin' - Donuts Near Me - Gainesville, Virginia

Considering they serve donuts, coffee, and about 6 breakfast sandwiches they sure do struggle. (Yes, I know they market that they have a zillion combinations) In any case, what should have been a fairly simple order and quick run through the drive-thru this am was greeted with an attitude and eventually ineptitude with an item left out of our order. I can put up with poor attitude if someone gets the order correct and timely, unfortunately Dunkin missed the mark. Probably not a next time for us here. read more

Horrible customer service! My husband and I walked into this shop to purchase donuts because we did not see what we liked on the drive thru menu as soon as we entered the shop the employee at the counter has his back to cleaning shelves who then didn't assist us but waited and told us to place our order on the kiosk my question was why am I going to use your kiosk when you have no one else in here --why can't you take my order? So while we attempted to figure out the kiosk which didn't give us the different variety of donuts displayed wasting more time trying to figure out their computer system when he could simply take in our order?-- why are they working if the robot is doing there jobs? I suggest u downsize and save on the labor!!! With his manager in the background sweeping the floor, I ask her, why are using this kiosk when you both are available to take our order? She says that what you're suppose to do? We don't have to take your order?!? Really?! We simply took our services to another location. read more

This location closes at 9 pm. Showed up at 8:45 pm. Door locked. Employee saw us and didn't care.

James was very nice and good at his job. Ive been through the drive through and inside multiple times and I've never had a bad experience here. read more

I was a weekly drive through customer, ordering 1 iced coffee and 1 doughnut during a quiet late weekday morning. This time, I placed and payed for the order and waited at the pick up window. I was handed an iced coffee with a receipt taped to it, which I placed in my singular cup holder and waited for the doughnut. Minutes later, the young lady asked what I needed and when I said "My Doughnut", she looked down and said, "I gave you the wrong order!" "Here's your coffee." I reached to hand her back the incorrect one, and she refused to take it siting COVID. I understood not giving this to the next customer in line, but asked that she kindly toss it in the trash. She refused. "We can't take anything back out of your car, COVID rules." Well, you took my money just fine, that was out of my car. She refused. There was no trash can nearby, literally NOWHERE to put this huge iced coffee and she offered no solution. I pointed out that with only one cupholder, I couldn't safely drive away with a coffee in my hand...she didn't budge. Finally, after I just sat there refusing to move, actually still waiting for my doughnut, she disappeared, never to return. I placed the cup on the ground outside the drive up window and left, short changed one doughnut. Using the receipt, I contacted Dunkin, explained the situation and asked for a refund. Zero Response. Won't return. You can't fix stupid. read more

While in the area on business and needing lots of coffee, I stopped in to get two boxes. They were very busy, but were able to immediately accommodate getting this done for me and I only waited about 10 minutes in total for them. I tried an English Muffin breakfast sandwich while there, which was pretty good and nicely prepared. No complaints here! read more

We ordered the Beyond Sausage sandwich as we are vegetarian yet they served us real sausage. They also served us the entirely wrong sandwich, which was supposed to be on an english muffin. The egg and cheese came out of the bag looking like this which shows how lazy the work was. Also they didn't put American cheese on it as usual. This is not the first time we have been disappointed with the food and service. read more

Dunkin' - Beyond Sausage Sandwich - Donuts Near Me - Gainesville, Virginia

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I went through the drive thru and sat through 10 minutes of silence before an employee took my order

The most chaotic and unorganized Dunkin I've ever been to. I had to repeat my order to the drive through attendant 3 times, not including the time that I originally placed my order in the drive through. All the employees seemed clueless and not organized. Corporate should check on the management of this location. read more

Relatively slow. Macchiatos aren't available 50% of the time. I dislike coming to this location because I dont know if I will get the beverage want. Then when it is available, it's super inconsistent. Sometimes they ask whole or skim milk. Sometimes they sweeten it, sometimes they dont. The location is perfect, the product isn't. The staff is really friendly and professional. I always see them working when I go inside or through the drive thru window. If I can, i go to the location in Manassas right off 66. Yes it's a inconvenience but i know I'll get what i ask for and they're quick. read more

If I could give zero stars I would!! I ordered 2 frozen coffees on the mobile app and when my kids went to pick up the order in the drive-thru 1/4/21 6:45pm they told them they couldn't make their order!!! When I called and asked for the manager, the guy "TERRENCE"had such a bad attitude and was so rude!!! Awful customer service!!! When I called and asked for the manager he handed the phone over to a girl named Vanessa and told her "this customer is asking for the manager so just pretend you're the manager". OMG wow! Management at this location should NOT be hiring employees like "Terrence". He needs to be fired for treating customers badly and providing the worst possible customer service. Obviously he was NOT trained properly and hates his job when he should be grateful he even has a job!!! This location is rated 1 out of 5 stars on Yelp and now I know why! There's never a manager on duty when I have tried calling due to order errors. This location on Heathecoate Blvd is managed very poorly. 1/4/21 read more

Very slow service always having issues no cups, machines not working , no skim milk....very dis functional dd

Hairy Donuts from Heathcote Blvd, Gainesville, Va location....YUCKY!!! DISGUSTING!!! I reported it to the Corporate office n never received a call back. I was told that I would hear back from Corporate within a day. I called the location in Gainesville Va as well to voice my complaint as well n I was told that they picked up a batch from the Manassas location earlier in the morning n they had to throw out a entire batch of Blueberry Donuts because they all had hair on them. There was also hair on my glazed Donuts. You can see the photos below of the Donuts that were given to me. I took them back n Goldie who is a manager apologized n replaced the Hairy batch which I was very reluctant to take. I was also told by Corporate that the owner of that particular franchise would be in contact with me as I was asked for my name and number. I never heard from the franchise owner or from Corporate again...oh well. Just make sure that you examine ur Donuts from Dunkin Donuts before placing them in your mouth...it can become a Hairy experience!!!! read more

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I got a Carmel iced coffee and tasted like it was expired. The flavor was really off then every other time i've got.

Espresso machine is constantly broken. I've been here numerous times, drinks are always inconsistent. Customer service is terrible, and they refuse to offer refunds or exchange drinks for similarly priced items. Example: I typically order ice coffee with an extra shot of espresso. If I'm lucky enough for the machine to be working they often forget to add in the shot. When the machine is down, they hand me my drink and say the machine is broken, we couldn't add in the espresso, followed by a puzzling look. No attempt to refund the money I spent on the espresso shot, or even offer anything in exchange. This has happened at least four times in the past two months. Invest in your equipment, and training for the employees. read more

I fucking ordered my shit TWICE and they didn't give it to me I even payed for that shit. They had me thinking I got that shit only to find out I didn't when I got home. Still fucking mad abt it. Hope they choke on their shit. Except for one of the lady's I forgot ha name but she was super kind read more