Went to lobby door "cash only mgr" but door was locked. Went to the drive through and waiting next in line about 5 minutes we left

Not attentive to orders and bad at communication with customers and with each other. CHECK YOUR ORDER BEFORE LEAVING. I ordered 2 coffees and both were incorrect... worker told me she did not know which one was which and neither had any writing on the cup... guess I will officially be switching to Starbucks read more

I will never go back to this Dunkin'. The second time they couldn't fulfill an order after waiting in the drive thru line for over 30 minutes. All I wanted was a sandwich. read more

Awful. Don't go to this Dunkin'. I've been here more than once in hopes of better food/service. Ordered specialty donuts through the app.. normally if certain donuts aren't available.. the app won't let you order them. Showed up to Dunkin' and was told there weren't any of the donuts that I selected. Asked if I could be reimbursed for my purchase, was told no. Sat && waited in the parking lot for 20 minutes to finally be told they could give me cash back. Terrible customer service. I definitely won't be coming back. read more

I take donuts to my wife's work, and twice in a week, I went through the drive through in FWB and there were no donuts. The first time, I was in line for 27 minutes, the second time, I was in line 14 minutes. If you are out of your hallmark item, post a sign at the end of the drive through. I wasted over an hour between your line and then going somewhere else. I called and reported the issue, and was told the owner would call. Two weeks past, no care, concern, or give a crap about the customers. read more

Doesn't matter how busy the store is, your order will still take at least 30 minutes plus 30 minutes for them to actually realize that you're there. They need new staff and new leadership because idk what they are doing in there but they are definitely not working! read more

This used to be my favorite DD...I think they should've kept the management they had instead of firing everyone and replacing them with managers who scream and cuss out their employees in front of customers. Also, since the replacement of managers, everything seems to be broke or unavailable all the time...ugh...get it together! read more

I had a great experience this morning when buying donuts and coffee. I got everything I asked for and Amanda was very helpful and make sure I got a combination that made me happy. I'm a visitor from Texas. read more

coffee is good here, everytime i get food IT SUCKS. look how i got my food today, wtf? read more

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Service is very slow here. I ordered 2 donuts and a cup of regular coffee. It took 20 minutes after they asked me what I was waiting on. They were not busy at all. This is not the first time this has happened. They are constantly out of the most popular donuts. I don't know how this place stays in business. read more

Terrible service. We walked up to the Dunkin with our two children and immediately noticed that two employees were sitting out front. They were both smoking, making the rest of the outdoor seating virtually useless. We walked up to the counter and waited 10 minutes. No one acknowledged us in those 10 minutes. Eventually my husband stopped the people working the drive through and asked whether anyone was working the counter. We were informed they were short staffed and they would eventually send someone over. Someone finally helped us and the girl was very sweet. It took forever to get our drinks. The dining area wasn't cleaned after the last guests. I went to check outside to see if the two employees were done smoking in the outdoor dining area so that we could sit outside. They were not. So we had to put our kids in the car to eat. Overall, I left Dunkin' Donuts grossed out and unhappy- the exact opposite reaction most people expect from a trip to the donut store. read more

Dunkin' - Employees on their 'smoke break' - Donuts Near Me - Fort Walton Beach, Florida

Waited an hour in line while workers were on a smoke break and then when we got to the speaker they stated the oven was broke and couldn't make any food while laughing... read more

most incompetent group of employees. more of them stand around twiddling their thumbs & on their phones than working. took 20+ minutes for a sandwich that could have been made better by a preschooler. when asked where the sandwich was, the personality of the worker was comparable to a brick wall, & were simply told "we forgot". which was done with the order before ours. they managed to mess that up, on top of our coffee order, & my food was cold by the time my boyfriend got his. but DO NOT WORRY, they have outside seating! read more

Tried ordering for the second time now 15 minutes in advanced using the DD app. Show up to receive nothing but a cold shoulder from the staff. They are quite obviously servicing the drive thru which but defeats the purpose of the online ordering. When the staff finally gets to us, they take another 15 minutes and mess the order up. Unpleasant on multiple occasions. One star. read more

If I could give 0 stars I would. I get coffee daily. If I am super early I will give this place a try. 9 times out of 10, no lie, I have left the drive thru because I waited 10 minutes and still not able to place an order. 3 days in a row this happen. Usually count 3-4 cars doing the same before I leave. Today was my last shot for this place. It was pouring rain. There is no awning for the drive through so I am trying to place my order without getting soaked. They could get my order right and repeating back slowly as the rain poured in. I could hear them the rain was so loud. Once I got to the window I explained that to the lady and asked her to repeat my order. Glad I did because it was wrong. She fixed it with an attitude. Guess it's Starbucks or Main Brew for me now. read more

This would have been a 4-5 star review because the donuts were delish and it was probably the best iced macchiato I've ever had. BUT I got there at 6:50AM and pulled through the drive thru only to hear a rude voice come over the intercom and say "I'm not doing drive thru right now, you'll have to come in." So I go in and am met with 3 employees freaking out, cursing, complaining about other workers and slamming things. What should have taken 10-15 minutes to get me 6 donuts and 2 coffees took me half an hour. read more

Best staff ever! I felt so bad I rolled in at 9pm because online it says they close at 10 but they actually close at 9. The young lady's there took me anyways and made my coffee fresh! They had the best customer service ever. I just felt horrible that I came at the last second but they insisted it was okay! Definitely the best experience I've had! read more

I'm here almost everyday, and the customer service is better than any DD I've ever been to!

This place calls itself a doughnut shop yet I've been there twice and have not been able to buy a doughnut, they never have any! When I said I was there for a doughnut but ti didn't look ,I,e I was getting o e the staff was very rude and sarcastic. I'll never go there again they stink. read more

Rude staff. Snarky because they were almost out of donuts at a DONUT SHOP. I will not be revisiting this location strictly due to their staff. read more

Literally the WORST dunkin I have ever been to. They're always out of something important (like sugar, straws, cups, etc), it takes at least ten minutes for them to take your order.. it's ridiculous. The amount of times I have to get them to remake my basic coffee (caramel, cream, and sugar) is insane. I've only been here less than a handful of times when the coffee has actually been good. If driving to Destin wasn't such a hassle, I would 100% go to that Dunkin instead. they have staffing issues, speaker issues, among a million other things. I have never been more disappointed by a business. read more

6-months later.. I'm updating my review to two stars because of the current manager. However, nothing else has improved. I'm really surprised that this establishment is still open. I still opt for Starbucks. read more

Every single time I go the donuts are never fully frosted. There is always this minuscule ring of chocolate on top that doesn't really cover the top of the doughnut like it should. I also got a chocolate frosted with sprinkles once and it only had seven sprinkles on it. They are doing whatever they can to cut corners and costs. I've been to other locations before and none of them are like this. Definitely not coming here anymore. But I will say if you go down the road, Publix has pretty good chocolate frosted donuts! read more

The donuts tasted great, but the holes in the middle were far to large to fit myself in. I was only able to get pleasure by eating them. And the coffee was hot, it hurt my chest. Otherwise good job. read more

No counter staff to take orders and a line around the building. Those with mobile orders were coming inside to pickup items given the complete lack of organization and dysfunction of the overwhelmed staff. There were six employees inside but zero sense of purpose. We were not alone in walking out after a long wait and no acknowledgment of our presence. read more

so good...place was clean..very good staff.. i really like the peeps donuts... and the sandwich was fresh. read more

Dunkin' - They have peeps donuts ! - Donuts Near Me - Fort Walton Beach, Florida

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Great coffee, lattes & donuts. The manages & team members are always polite, friendly & smiling. They have always gone out of there way to make me feel welcome. My favorite Dunkin Donuts. read more

My absolute favorite coffee and donut shop! My first job was a finisher at Dunkin!!! I would go here before anywhere else for coffee and donuts! read more

I have to disagree with the folks who say that the service is bad, having been there several times over the last several months I've always gotten prompt and friendly service from John behind the counter. Today I also met Bryce, the general manager, who was kind enough to inform me about their K-cup sale (my girlfriend loves the pumpkin spice). We also tried out some of their holiday coffees: the snickerdoodle latte which tastes a bit like a gingerbread latte from Starbucks, and the sugar cookie which was sweet but not overwhelming as I had feared it would be. While I've had better at some local coffee shops and even Starbucks, both were good bargains for the price. It's not always the best coffee, but it comes at a low price and with good service, so I can't complain and will definitely be back. read more

defuniak springs location! soooo the only item on the dunkin menu that i like are the fruit smoothies and now our brand new dunkin doesn't "offer smoothies anymore"....well heck it didn't take you long to come up with that! now you can rank with kfc running out of chicken..mcd running out of fries and sonic running out of bananas customer service people!!! read more

i don't know who the managers are for this place but don't even bother coming to this location. this is the 2nd time i waited in line for 30mins and nobody inside works with any sense of urgency. no leadership or work ethic and it shows. when i finally got my order, it was wrong. burger king has really good hashbrowns and biscuits so save yourself the headache. ugh. read more

Dirty store, out of donuts, manager liked to stand and talk instead of manage. Here on business and staying right next door. Looking for a fast breakfast and coffee. Had o walk out. Come on Dunks find better employees and management for my next trip back in six months. read more

Before I do this VERY BAD review I want the address of it to be very CLEAR. 517 Mary EstherCut Off NW, Fort Walton Beach FL, 32548 is the worst Dunkin you will ever visit. We recently pulled into the drive thru to get some donuts. At first when we pulled up I said to my son Wow there is not hardly anyone even here because we just came from Starbucks and Chic-fil-a and the lines were so long and would take forever to get served so I thought wow we are in luck because we are first in line for the drive thru at Dunkin. Okay so flash forward almost 12 minutes as we are still sitting in the drive thru without even a "hello". So after calling them on the drive thru speaker for a few minutes my son decided to pull up and ask them if there was a problem with the speaker system and the rudest skinny young girl yells at him and says "sir you cant order from the drive thru I will need you to pull around again behind the 2 other cars that have pulled up in the meantime." As he tries to just merely explain to her that we have been in her drive thru waiting to give our order she cuts him off and repeats her ignorant request to go back around. Of course we just leave and I decided to call the manager. So I call and a young girl answers and I ask for the manager. She puts me on hold for about a minute and it sounded like it was her that came back on and said what can I help you with? So ask her who I am speaking with since that is the right thing to do write down the names of who you speak with and her reply is sir I dont have time for anything right now just state your business. So I try to explain to her what happened and she cuts me off with her big mouth screaming without hearing what had happened and then hangs up. I called back several times and it was the absolute most unprofessional ignorant incident I have ever seen in a drive thru. I will be making this my life mission to do as many reviews for this store plus I really want to talk to the owner of this store,. My response to the owner would be I now know why that store did not have many customers. Normally the ignorance starts with either the boss or the owner. I understand it is hard to get good workers but just consider Chic Fil a, they have the best attitudes and their drive thru is always backed up. One last advice to the owner, Your bottom line will always reflect how you are running the place and I would love to put your bottom line beside other Dunkins and the local breakfast take out places in your area. Dunkin should never be on the bottom but I guarantee yours is. You might think its no big deal but again, your numbers can not be high at all. See you on the many other review pages where I will copy and paste this VERY TRUE AND HONEST Review ....Oh PS, it is impossible to find their email or any other contact except for the in house phone number which the rude one keeps answering, I guess this Dunkin gets that many bad reviews that they dont want to hear it. Anyways my number was the one that is area code 352 on 7/22/2020 if you would actually read this and want to contact me direct. read more

The coffee is so delicious and great with their donuts. Perfect flavor clash. I go here about twice to three times a week and the food never does me wrong. I use the perks card and get a lot of discounts. Also a free donut on every receipt. The only reason I am giving them 3 stars is because I never see the staff smile and they always look like they don't want to be there. It's kind of a buzz kill in the morning ya know. But other than that ... Awesome! read more

this place is seriously the worst!! the customer service is terrible, owners need to come and do a complete overhaul!!!! rude, wrong order, waited 45 minutes from time they took my order until i received it!!! managers and owners alike should be ashamed for such terrible service read more

My markdown is because last week they apparently changed management and did not open on time at 5 am (because the previous morning manager quit without notifying anyone). They weren't even open by 530 am. Unfortunately, I was supposed to pick up 4 boxes of doughnuts and 2 boxes of coffee for a training day. I called the manager later that day and she apologized profusely (for understandable unforeseen circumstances) and stated that the next time I needed something they would provide a discount. I planned to pick up 2 boxes of doughnuts and one box of coffee for a training day the next Tuesday. Luckily, they had my order ready to go and were open on time but I was then told that no discount could be provided. How do you promise something and then not deliver? read more

While travelling through Florida I just had to stop to get my K-cup fix to bring back to California. This Ft Walton Beach location was awful! Ordered a breakfast sandwich which they forgot the cheese. Sent it back and the second time...the egg was ICE COLD! No need to send it back a 3rd time. Also a child notified staff that milk had been spilled, no one cleaned it up during our 30 min stay. Good News...I was only passing through. Had this been my normal location, I would have found another breakfast spot! read more

went there on a wednesday morning before leaving town. the shift manager emily was extreemly rude and when i told her i wanted my order to go, she said "yes, i already knew that" in a very snarky tone with an attitude. when i got my sandwhich it tasted delicious for the first two bites then the center was still very cold which makes me belive the sandwiches come frozen :) sooooo yep, not pleased!! read more

I love Dunkin' but this particular franchise was a little disappointing. First off, I could not hear the girl taking my order though the drive-thru speaker. Then, I got to the window and only then did she tell us that they didn't even stock chicken for the chicken croissant, even though she read it back to us through the janky speaker. Then, my coffee was the wrong size and wrong flavor, but I was so heated about the chicken, that I just brushed it off and made my way to McDonald's. However, I decided to give it another shot the next day, because I am the forgiving type. Some restaurants just have bad days and I am a psycho for dunkin and needed my fix. This time, I decided to go inside to avoid the janky speaker. Brian, who took our order, was very friendly, which was refreshing after the previous day. Go Brian! The service was fast, and the order was all right this time. 5/10, despite my psycho dunkin' tendencies. read more

The cashier at 930am today was rude. She over charged us on our coffee, told the barista we wanted iced coffee when we ordered a 20oz regular coffee, when we asked for a refund on the difference she told us we were wrong and she was right and we told her to look at the prices, the were right in front of us and we were not wrong. The barista and another male worker told her we were correct and were entitled to a refund and this rude cashier just walked away. She needs an attitude adjustment before she returns back to her as she just lost 2 customers for this establishment and I will be posting this on Facebook as well. read more