I love 7Brew, but this location has me extremely frustrated. I consistently ask for the same drink-- black iced tea with lavender and cream-- and consistently receive it some kind of messed up. When this location was first opening up, I expected some growing pains, but months of the same issue? Additionally, I have witnessed staff petting animals inside of people's vehicles, then immediately handling orders without washing their hands. While this might not seem like a big deal to most, my younger sister has a severe allergy to most animals, and this can cause her to have an allergic reaction. It's difficult to explain to a ten year old that she cannot have the drink we just ordered as someone does not care to wash their hands before bringing our drinks out to us. It also feels as though we cannot say something directly to staff about it as they tend to have poor attitudes when redirected about something.
This most recent visit:
We ordered one kids hot chocolate without peppermint and one with, a kids sized cloud nine matcha, an earl grey tea with cream and lavender, and a black iced with with cream and lavender. When the staff member brought out the hot chocolates, we asked which had the peppermint and which was plain. The staff member stated that she had no clue, so my elder sister tasted one the verify. The staff member mumbled something about "you could've just smelled them..." as she walked away. Then, the black tea was brought out with the lavender on the side (for what reason? i have no clue). Next, the earl grey. A few minutes later, the girl who brought the hot chocolate out came and said "Here's the matcha you're waiting for." I asked her if it was the cloud nine matcha, to which she said "yes." and walked back inside. We tasted it in the parking lot and noticed it didn't even taste like the matcha was at the right concentration, and there was no syrups to change the flavor. It was a watered down matcha. When I went to the walk up door, I waited roughly five minutes to be fully acknowledged by staff, who then brought me an extremely overly-syruped matcha. While the kids enjoyed it, my elder sister and I did not care for the overwhelming amount of sugar that was in it.
We would love to come back to this location, but it is extremely frustrating to be met with the same issues again and again. The one redeeming factor that we can agree on is the lovely, portly, flamboyant man. We always forget to ask his name, but he is extremely sweet and has the best energy! read more