Amazing customer service! If you're in the area & Yanni is working on the drive-thru, she will make your day better! She's incredibly patient & answers all the questions. She gives great recommendations as well. Overall, if I'm in the area again, I would visit this location again. A simple multi-grain bagel w/ cream cheese and an iced coffee w/ caramel sweetener was just what I needed. There is a parking lot & since they're not super busy, parking is plentiful. read more

I came to get the Dunkin Halloween buckets for my grandkids. They are so cute. I love this Dunkin Donut location as well. Friendly employees and clean store. :-) read more

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Alexis and other crew members were so helpful and kind. Stopped by on my way to airport needing a pick me up coffee and thats when Alexis recommended her signature coffee. I'm normally a mocha girlie however I decided to step outside my comfort zone and just asked to order her favorite coffee. FIRST SIP and I was not disappointed. only regret is me not getting a larger size. Thank you Alexis and team yall really made my Sunday. read more

Every visit is hit or miss. You never know the quality of service you will receive. It is convenient when entering the interstate so the choice is great. My wrap was dripping with melted cheese and grease. The hot honey bacon was chewy. read more

Great food, quick service. All the people here are cool (especially the night shift!) F the haters, we ball read more

Never order anything from Dunkin' Donuts for delivery. You are highly unlikely to receive anything, and you won't know that your order has been canceled until a few moments before it's supposed to be delivered. Horrible service! Placed order with Grubhub at 7 AM and was told that it could not be delivered until 945. At 9:41 received a notice that my order had been canceled because there was one item that they did not have. No other option except total cancellation and refund. About five minutes later I get a call telling me again the reason for the cancellation, but again, no options to substitute or cancel a single item. I think they deserve no stars, but the least I can give us one. read more

Food was great! Service was impeccable! Kirsten and Mr. Sam just made our day. Highly recommend this location!

This rating is based on the customer service well LACK thereof that I just received. I originally ordered breakfast to go but when I reached my destination, I noticed a weird smell from my sandwich and it didn't smell like Turkey. After my appt. I returned the sandwich and explained to the cashier what happened. She checked the sandwich and said "it's Turkey" I said ok well I don't want it and would like to change my order. She walked away, spoke to whom I assume was a manager, came back and asked me what I wanted. She walked over to that person again, explained my request, came back (still rude and short) and said ok. When she finally returned with my sandwich she didn't say anything. Have a good day, my apologies for the sandwich earlier no nothing. These young kids need to be taught customer service skills. read more

Horrible! Every single time I go to this location it's during the day before 2:30pm and they are always out of donuts. I went today at 2:10 and they were out again of what we wanted so we ordered something else. Issues are: 1. I ordered 10ct munchkin and asked for it to be reheated. I was given hard cold 9 count munchkin. I asked if he reheated he said, "I think I did." I asked if I could get them reheated he said he couldn't take mine back so he would get me more. 2nd set of munchkins were reheated but it was only 7. I also asked about price I was charged 2.90 for a 10 count but they are advertised for 2.00. He claimed that this was the new price. I asked if I could get for advertised price on menu he said no. I did call the store to speak to a manager but no one answered and my call went to an answering service that couldn't take a message. read more

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Inconsistent I'm the Duke () here so I must know a little something. Order a breakfast sammy and a couple bread circles . My sammy wasn't warm through and the cheese hadn't started to melt so I explained that to the cashier as I handed it back.. His response? "We cooked it properly." Tbh, I don't care if you surged it across the surface of the sun in a magic skillet, it's not completely and evenly warmed. My response?: ok, it's still not consistent with what I normally receive from here. Him: what would you like me to do? Me: reheat it!! ‍‍ I annoyed by that because I shouldn't have happened. There shouldn't have been any explanation required beyond "the cheese hasn't started to melt," but there was, unfortunately. read more

This Dunkin' Donuts has progressively gone downhill over the last few months. I don't even live close to this dunkin but it became my go-to because they ALWAYS used to get my coffee right. Even through the attitudes and everything I still preferred this location because they got it right every time. Recently that hasn't been the case. I don't know who hired this new batch of people but they have consistently gotten my drinks wrong EVERY TIME for a month now! There's some young man in there with no name tag that always has such terrible customer service and sounds like he's ready to argue at any given moment.. even at hello! Today I had two cold brews made, one cake batter, one caramel cold brew. The cake batter coffee was white like the color of milk & tasted like medicine & my caramel cold brew wasn't caramel. It tasted like cream and sugar. I brought it in for a remake, and the same guy was ready to debate about how our drinks were right, but I'm the one drinking it... who drinks the same drink EVERY. DAY. I can tell when it's wrong. We asked for someone else to remake it and some young lady made it. We asked why was it so creamy and she told us that their creamer machine needed to be recalibrated & then proceeded to give us drink just as white as before & the cold brew still tasted non-existent. At this point I'm convinced that Dunkin' Donuts hires literally anybody and I won't be back to a dunkin at ANY location ever. It's the same anywhere you're at. Tennessee, Georgia, Florida... it's all the same. I will happily dish out the couple extra dollars at Starbucks. If you want quality, in product and customer service you gotta pay for it and I will gladly do that. Zero stars! read more

Dunkin' - Cold brew with cream? This is a cup of milk. - Donuts Near Me - Fayetteville, Georgia

This is a PSA to help revive GOOD customer service. Mistakes will happen. When you make an error/mistake what makes the BIGGEST impression is how you resolve the error/mistake. This is relevant to business and personal interactions. I was given the wrong muffin this morning at this location and returned to get a refund. I would have expected a response something like: I apologize for our error and inconvenience. Here is $5 so that your next muffin is on us. The manager's response in summary: Is that all? I hand her my app, "do you have your card on you?" I try to explain my frustration with her response. She responds by sharing her "problems": "ma'am I have employees in training. I just spilled a drink." She never acknowledged that I used my time and gas to return due to their error. When you make an error/mistake: Acknowledge it and take ownership. Then take action to correct the error and do something a little extra for the inconvenience you caused to the other party. I am giving 1 star because I've had multiple issues at this location. In fairness it is not due to this single interaction. They repeatedly fill their drinks half way and I've addressed this with them as well. I'm just fed up and I think I'm done patronizing this location. read more

I go go this Dunkin all the time and they're the best! Order is always perfect and the staff is super friendly! I have always been treated kindly and it takes all of two minutes to go through the drive through. They're fast!! read more

I was killing time while getting my car serviced. Cashier/manager was friendly and trying to keep employees moving. They needed some assistance keeping up with the morning rush and getting orders correct. There was a dead end in bug smashed on the door as I went out. Informed the Manger and they took care of are of it read more

Dunkin' - Toasted cinnamon raisin bagel with cream cheese. - Donuts Near Me - Fayetteville, Georgia

Is anybody in charge here? There are several workers behind the counter but nobody seems to be on the same page. One girl looked like she was wandering around on a personal call with her ear bud in. I went through the drive thru & when I finally make it up to the window, the girl didn't know what I had ordered. Apparently my order was lost somewhere between the order screen and the pick up window. The one who took my order said the donut I wanted was unavailable but the one at the window said there was one left. I wanted a small coffee but they didn't have any small cups so she gave me a medium. Yes I got more but how are there no small cups? The whole thing between ordering and getting my order took almost 15 minutes!! Highly disorganized, inefficient and annoying. read more

If you want to buy a Dozen glazed, they will threaten you with calling the police!!! Horrible experience this morning at Fayetteville GA. She said she is the manger of Dunkin' Fayetteville GA. She said that she will not sell a dozen glazed donuts. And if I didn't leave she would call the police. So I went to Senoia Dunkin' and got my DOZEN GLAZED DONUTS AND DOZEN ASSORTED! Senoia Dunkin' customer service so much better than Fayetteville GA and they will not threaten you with calling the police!!! Wish I could give ZERO stars. read more

Dunkin' - Store - Donuts Near Me - Fayetteville, Georgia

I just ordered a coffee at this location and the man at the window was touching his nose and face mask while he was telling me he was out of milk. This is totally disgusting and I will never visit this location again. If I could give them a zero I would. read more

Ordered a hot large latte at 8:30am. My coffee was cold and the cup was not even full. Not sure how you have cold coffee in the morning read more

Dunkin' - Didn't take but one sip Do better Dunkin - Donuts Near Me - Fayetteville, Georgia

Cloey is always SO sweet! Very polite. The manager/owner is also great! Lattes are on point!

Dunkin Donuts for a quick Saturday morning pick up on the way to run errands. I chose this location because it was on the way to the credit union. The parking lot was full and drive thru had a line wrapped around the building. The parking lot was clean. The line moved really quick. The menu board was easy to read and the specials were advertised. The customer service was great. The young lady at the window made sure everything was right and complete. She was very patient and never looked like she was too busy for the next customer. I ordered a large coffee with cream and splenda,large butter pecan iced coffee with cream and sugar and two bacon,egg and cheese croissants. The coffee was perfectly made,the temperature was good. My son enjoyed his iced coffee. The bacon egg and cheese croissants were okay. The croissant was perfect,the egg was to fake and the bacon wasn't crispy enough. I would still go back to this Dunkin Donut for the coffee and croissants. read more

Dunkin' - Croissant - Donuts Near Me - Fayetteville, Georgia

Ok so I decide to stop in for a hot vanilla chai,this afternoon and this place looked like a complete wreck. I mean every table completely a total mess. The floors filthy dirty with debris on it, as well as debris under the table. This is completely ridiculous. five people behind the counter and the trash cans completely overflowIng. The sad thing is, that this is a nice Remodeled location with plenty of comfortable seating, it's just not being consistently kept neat from what I can see, and this is my third time there in the last three weeks. read more

The drive thru service can be miserably slow. The flow of ordering items is an epic fail. I have never sat in a Dunkin Donuts drive thru so extremely slow. Maybe they were growing the coffee beans in store? Definitely needs some help working on efficiency. read more

People who work here are passive aggressive and rude. I was there 45 minutes before they closed and they gave me and attitude I guess cause they were already cleaning. But the drink we actually good so they get 3 stars for that . read more

Yesterday I went through the drive- thru (per usual) & ordered a large hot chocolate. I always wait until I get to work to partake to give it time to cool down & when I did, to my surprise it was watered down. I called back SUPER UPSET & spoke with Miss Ann. I angrily explained my situation & she nicely told me to come back & she would fix it. I showed up the next morning & she made EVERYTHING right! She even asked me if I had ever tried a vanilla latte chai tea or sumthing fancy like that. I told her no & she made me a small cup. It was good!! I am writing this review to let everyone know that although this is a chain & the menu is the same at all locations I will go back here time & time again JUST b/c Miss Ann had stellar customer service & went beyond the call of duty to make me (the customer) happy!!! read more

This Dunkin isn't the best and the donuts don't taste that fresh but anyways I wanted to give it another try and order for delivery on Yelp I ordered 12 count donuts I can't quite remember what I ordered since I'm reviewing this 8 months later but anyways I ordered some donuts in the Yelp app the donuts arrived very quickly exactly 20 minutes from the time that I ordered them they delivery driver was friendly and wore a mask I brought the doughnuts inside and I received the wrong donuts totally different from the ones that I ordered which was very disappointing. Anyways I'm kinda done with this location save your time and money and go to donut worry the donuts are always fresh and soft and delicious. read more

I have moved to many cities/states due to military and had my share of Dunkin' locations. This one has had the worst customer service thus far. Came to the drive through and asked for my usual Iced Caramel Craze latte. She then proceeds to say "Did you want the Latte or the Caramel Craze Signature??" Feeling a bit crazy..as if I haven't ordered this item a million times, I proceed to say, "Uhhh.. as long as it's iced and says Caramel Craze." She says, "Okay so the Caramel Craze *SIGNATURE* latte." Yeah.. apparently that's not what I asked for. Let me make sure I say Signature next time so I don't get the attitude. But it continues.. get up to the window, pull out my app and realize I have a reward for a Medium signature latte, I ordered a small and asked if I could switch to a Medium. She says with another attitude, "Well, it's been made already" turns away and looks at another worker and says "Now, she wants to change to a medium!" (You could add all the huffs/puffs/eye rolls in there..but you get the jist) To sum this up after forgetting about my app and just wanting to get out of this location's drive thru..They give me my drink which was in a medium cup but the ice filled the whole cup. Kid you not, top to bottom FILLED, extra extra ice.. In other words, they made a small and put more ice to have it fit in a medium. ON TOP OF ALL OF THAT, it tasted like a regular caramel latte. I try to see the best in everyone, so maybe she was having a horrible day, but the line was empty, it wasn't busy at all and to continue to treat/talk to people in such a matter does not make moral sense. Needless to say, worst location I've been to so far and now consistently go to the other Dunkin' closer to the Pavillion.. or really any other one than this one. Edit: Looking at older reviews seems to be an ongoing issue here. I would say her name, but management has got to know by now.. gotta do better..it's just a coffee. read more

This review isn't just for this location but for Dunkin' donut in general. Two days in a row, DD doesn't have a simple "sugared donut", the plain donuts that you dust sugar on, with less calorie. That have all the fatty, high calories frosted donuts. Yet the society fights for healthy living, when it all starts from a business priority. I'm just so upset because I have called three locations and they don't have it read more

I ordered a regular coffee with cream and sugar. Taste like hot water and sugar. This happened to me multiple times, their skipping out on the coffee. read more

They need to fire rude woman working the drive-thru. She shouldn't even have contact with customers because her attitude is so poor. After each item you order she asks "is that it?" And she does this every day and apparently to each customer. And she acts like you're holding her up from doing something more important and she wants you to feel rushed. AND of course the order is incorrect because she cares nothing about getting the order right, she just wants you to leave! read more

Ok They were busy and nice. Went down hill for there First Bagel burnt very little cream cheese Second try not burnt almost no cream cheese Dry hard not good at all sorry I wasted my time and money ugggghhggg read more

Dunkin' - Not much cream cheese. Bagel much smaller - Donuts Near Me - Fayetteville, Georgia

Currently closed while undergoing renovations (as of 12/3/12). My best guess is that the ladies working here had exceeded the width of the doors and the space behind the counters, so the owner decided to do a full upgrade instead of just widening the passages. Common for entire counter staff to take smoke breaks at picnic tables in front of entrance. Classy. Each time I've gone, I've had to pass through a Stygian Newport fog on my way into the building, and then wait for one of the girls to waddle in and take my order. One girl previously working here who was actually kind of cute (in a Lydia Deetz, but more exotic, sort of way) had once asked me to visit her blog when I had the chance. When I got around to it, I learned all manner of fun facts about her struggles with heroin addiction. Suddenly, being morbidly obese didn't seem so bad... Nevertheless, I suggest that the staff not take full advantage of their daily doughnut allowance in the future. As for their offerings, as with all DD, I prefer their cake doughnuts to Krispy Kreme, but nothing else, and on price and flavor, they can't come close to your average Cambodian shop. Doughnuts, 4/10. Overall, 3/10. read more

Would give it no stars if I could! I have been to this location at least five times to allow them to get it right and they failed every time! This Fayetteville location has the driest stale donuts regardless of when I come. Trust me go to the peachtree city location instead!! read more

I am a VERY frequent flyer at DD & this is the location nearest to my house. I often find myself driving 15 extra minutes to a different location solely to avoid this one. Always very friendly at the drive thru order, but when you get to the window it's a different story. Line is always extremely slow, and my coffee is good once about every 5 trips. read more

No complaints. I had a large order with special requests. They got everything right. My order was ready when I pulled up to the window. They were very friendly and delightful. Everything was delicious. The inside looked clean from what I could see. I'm glad I didn't let the older reviews keep me from stopping here. read more

Literally THE WORST coffee experience I have been through in a long time. If there was a negative star rating, I would give it that. I ordered a latte with an extra shot of espresso. Seems fairly simple, right??? Wrong! It took 25min for them to bring my order out... when I received it... it was wrong. They proceeded to try and fix it... took another 10 minutes. Save yourself... and don't go to this location for coffee. read more

Great service. Had my favorite donut there. French crullers which is nice and airy. Has a drive thru option.

The customer service is questionable but if you want to see the closed gay men who go on hunting trips, just come on in and you'll find them. Some of them are really sexy!! I'd go camping with them. read more

Husband and I just got bagels and coffees at drive thru. One coffee is cold and the other tastes like they put some other stuff in there besides coffee. DISGUSTING! The impatient order taker at drive thru also forgot to ring up a couple other items. I mean, what the hell is the rush? No one was in front of us nor behind us!!! If you don't like your job, get a new one! If you hate yourself and your life, find joy in something else, but don't take it out on your customers. Ya, those customers who keep you in business!!!! They're kind of important. SMH... read more

I've been to so many DD's, but this is one of my faves. Nice atmosphere, great service, awesome iced coffee.

seems like a lot of children and young adults work here with no guidance or supervision to instruct them, sweet, hard working kids but where is the manager and organization, you just don't hire a bunch of 16+ year olds and then disappear... read more