I ordered a grande frozen strawberry acai lemonade. It was pretty good. It wasn't too sweet and was…read morequite refreshing. I couldn't give 5 stars because this location is noisy to work in and the wifi was not working. I was disappointed because I have never had this issue before at any other Starbucks. It was just okay. There are better Starbucks locations than this one.

While the coffee, was the usual. This business building is…read morecrap. How the drive through wraps around several buildings. And if you just came from the drive through and there's a long line be prepared to have to wait in the drive through line AGAIN just to get out. Service, the workers were all very kind and friendly. But God it took forever. I had 3 cars ahead of me and it took 23 minutes for me to get up to order.

Very inconsistent service. It seems like they have high turnover of staff except those with…read morenegative attitudes or outright nasty personalities. I'm guessing this why the drink quality varies so vastly. I order the same basics every time yet they rarely taste even similar. Management must be aware of how awful this location is or they just don't care. Go elsewhere- there is a Bigsby & a SevenBrew just down the road where they actually appreciate their customers.

How very sad that a corporation that prides itself on diversity is not inclusive in recognizing and…read moreincluding neurodiversity in that definition. The recent treatment of a person with autism in your coffee shop was reprehensible. I certainly hope that someone from corporate comes in immediately to provide training to the staff on how to show compassion. Writing cute little statements on coffee cups is easy, but actually being empathetic and living out those words through actions is completely different. Be better, Starbucks.

Excellent customer service ! Food is good. Needs a little cleaning but the traffic is consistent…read more Grace. the customer service though. I'm smiling just listening.

Decided to grab a coffee after my overnight shift while I waited for Hobby Lobby to open. I ordered…read moremy same drink I've gotten for 6 years now, it was pretty good! Not quite the same flavor, but I'm not that picky. Had no sleeve or double cup so I wouldn't burn my fingers. After about an hour of waiting for Hobby Lobby to open, I had a bathroom emergency and realized I wouldn't be able to wait the extra 15 minutes for the store to open and I couldn't remember if the store even had a bathroom. Wasn't going to take the chance. Drove back to Starbucks and their bathrooms have a door lock on them. Not sure if it's to make sure you're a paying customer or because of the area to keep homeless out? I turned around to go up to the desk and a barista shouted numbers, then someone sitting down repeated the numbers again kind of in an annoyed way. Since I didn't see the person sitting down, I wasn't sure if they were talking about a WiFi password or talking to me since I hadn't said anything yet. I asked if it was for the bathroom, they said yes, so then I was able to enter the code and use the bathroom. I had the receipt on my phone if they needed proof of purchase. I just used the bathroom and ducked out of there embarrassed. Only took off one star because I didn't know the reason for the bathroom situation and it made me feel embarrassed. Felt like the staff thought I was using the bathroom for free without buying anything by the tone of voice. But, that's why I order mobile walk-in orders so I don't need to socially interact like that, less issues that way. Never been to a Starbucks with bathrooms locked, but this is a new building so maybe it's the new thing.

The staff @ Jewel Starbucks is the best period! Shelby (manager) and crew is always professional…read moreyet personable! I am the biggest pain in the backside customer there is... and these guys make me smile everyday! The product is almost as good as their SMILES! Alex, Molly, Kyrstyn, Angelina, Shelby. (Kill me if I forgot 1)... the team is AMAZING! I am so grateful for them! Best, Marty & Rebekah Nowak

I like this Starbucks.It is inside jewel.I like the workers there,they are very nice.This is the…read moreclosest Starbucks to my house.I will come back.

This jewel location is great! I always visit this store/location. I think you get better service…read morehere than most others!

Love my coffee!! I usually order different drinks each time. Besides fraps or just the regular…read moreevery day coffee, the "pink drink" is another favorite.

we went thru the drive thru around 4pm Oct12,25. ordered 2 grande iced mochas. The girl repeated…read morethe order as 2 white mochas, corrected her stating reg mochas. We should have brought them back. They certainly weren't Iced regular mocha. Super sweet probably the white mochas. They ask for a tip before you get your order and don't even give you what you ordered.

I didn't think I would like the Starbucks sandwich, but I enjoyed it and the coffee too! The…read morecoffee was not overly sweet and the sandwich was perfect. The store is brand new and super clean. The staff on point and helpful. Pretty sure you'll be happy with the service!

Ordered a Grande Latte with whole milk and warm temp. and cinnamon coffee cake…read more Latte was terrible as they put cinnamon in it. They remade it which was great but wouldn't take the incorrect one back and dump it. I had no place to put it in my car so I threw it out my window in the drive thru. Cinnamon coffee cake was scalding hot and mushy. Won't waste my money here again

I stopped by here for my first time and when I walked in there was a girl at the drive-thru that…read moredidn't even acknowledge me as I stood there for a few minutes waiting for someone to take my order. Finally someone from the back came, and I tried to order a frappuccino but he told me that their blenders are broken so they were not able to make any Frappuccinos. Get it together Starbucks!!!

This store is my GO TO store. NEARLY A YEAR COMING EVERYDAY, THE STAFF IS EXTREMELY…read moreFRIENDLY,CONSISTENT AND QUICK. I've always been HUGE on great customer service and this store should be noticed for it. Thanks to the staff I know Victoria, Jazmin,Hannah,Lizzie and Easton and the rest of the staff. AWESOME!!!!

This is after multiple trips to this location.... i think it would be unfair to write a review…read moreafter JUST 1 or 2 visits: This location struggles with 1. Understanding what extra HOT means.... if i order extra hot please do NOT simply give me a drink that is warmed to a kids hot chocolate temp. 2. Please fulfill the order according to the size of drink ordered! Too many times i order a Venti for my wife and I and 1/3 of the cup is filled with whip cream and I am presented with a grande size drink in a venti cup. I understand everyone loves whip cream- but the reason i am there is to buy coffee!!! 3. Finally and most important... i get everyone has bad days and customer service is a tough tough job... but for the love of Jesus- please smile once in a while... That's it... i hate writing negative reviews, but this had to be said.

Nice place to park and get some research done with nice wait staff and good selection of foodies.read more

This is a very nice Starbucks. The employees are professional , the store was clean and the coffee…read morewas made just right. However if you mess up a venti, black pike place you have issues ha ha. I was down in Joliet for some training and there aren't too many Starbucks around. I kind of came across this place on a whim. It met my expectations and I would go back if in the area.

Transactional thinking is primary at this location. Customer service is last. No napkins, no toilet…read morepaper (no response when asked to replace with child in bathroom) , drink was late.

While the service was quick, there was a hair in my drink. Would not go here again and am…read morethoroughly disgusted.