Welcome to my Quack Quack Quorum. Going nuts for these donuts. For a chain donuttery, Duck Donuts…read morehas quite the operation. Who knew that frying some dough fresh would be so easy and so tasty? Anybody ever? But credit to Ducky boys, no other chain is doing it just like this. Right in front of your spectacles. Farm read and farm fresh. Dipping and topping right after the frying. Like momma on Christmas mornin'. Now for the quality of the donut. Again, shockingly scrumdiddlyumptious. The cinnamon sugar was both flavorful and flavorsome. Squishy and squashy. The bites match the sites fellas. Best donuts I've ever had? Obviously not - I'm cultured. But best chain donut hut? Not an if - not an and - nor a but.

Who doesn't love a warm fresh donut?! This duck donuts is smacked down in the middle of a shopping…read moremall so after shopping till I drop this was a great pick me up. Their menu is vast and makes it so hard to choose so I recommend taking a menu with you to study! I happened to come in on a Thursday and there was a special for a dozen donuts for 20$. I am not sure if this is something they always do on Thursdays but I definitely got lucky as their donuts can be quite pricey. For the dozen donuts I got a Sand Dollar, Sunrise, Lemon Streusel, Strawberry Shortcake, French Toast, Strawberry Matcha, Cookie Crumble, PB & J and Blueberry Streusel. Had to get 2 of some of them to share. The donuts are made fresh and then decorated all right in front of you. I will say they are verrryyyyy sweet and decadent. Definitely a once in a blue treat but totally worth it!

People at the drive thru window texting instead of working. spoke to the girl at the window and she…read moretold me, "Nobody's here". So I guess they can text and do whatever they want and the customers suffer. Manager and supervisors - Your workers are a representation of you and your work ethic! So sad! But don't wonder "why" when the store is closed down for lack of money or business. Not the only Dunkin in the area!

Idk who owns this location but your workers are costing you money. They're not doing their job…read moretalking amongst each other. It's 7:30 and people have to go to work and there's 10 people on line that could've easily been taken care of. Left at 7:50. Unreal. Incompetence at its finest.

Never had an undercooked donut from Dunkin before, until today. Boston cream had raw dough on the…read moreinside, cream was translucent, and in general it looked like shit with the frosting sliding off. Coffee is ok but this is not the first time I've had an issue with the food. Franchisee behind the counter always has a pissed off look on his face; he should try focusing on improving the food. I'm a Dunkin loyalist however this is my last time at this location. Next time I'm getting McDonald's or hitting the train station bakery, both of which are good for breakfast.

Your standard Dunkin' Donuts. It's pretty large, has tables available for sitting, a nice clean…read morebathroom. The tea doesn't taste brewed or sweetened like other Dunkin' Donuts I've visited, but it fulfills the need. I truly appreciate the bathroom, as it usually one of our "rest stops" when traveling from the city.

Accessibility is the biggest issue at this Dunkin…read more This store is located within a service station on a small lot on a busy road. The drive-thru feels really tight -- with sharp angles and a narrow driveway -- and the exit only allows right turns toward Elmsford. That's definitely the safest choice on a busy street like White Plains Rd., but it's also annoying because who actually wants to go to Elmsford? Service also was unusually slow on my visit. I placed my order on a mobile app, and ended up waiting several minutes for a relatively simple order. That's out of character for Dunkin. They did not appear to be understaffed. I'm all for more Dunkins in this world. This one just seems like a tight squeeze.

Worst experience at a Dunk's ever. I ordered something extremely simple. Plain bagel. Toasted…read more Cream Cheese on the side. My son got a donut. They toasted my bagel WHOLE. As in, they didn't slice it in half and then toast it like every other bagel I've ever seen or had in my life. Toasted on the outside only. My son went back in and asked them specifically to slice it (I could see him through the door making a slicing motion to the girl at the counter) and toast it. And could I have a knife for the cream cheese? They give him back the bagel and a knife. I open it and it is STILL NOT SLICED!!!!! What the ever-loving f&$!? They just toasted it more. Still whole. I was dumbfounded. Have they never seen a toasted bagel before??? Unbelievable.

PSA - Only a takeout review. Did not sit down to eat…read more Bagel was bang average. Decent price, bad service. Not lacking courtesy, but moving slow. Took 5 minutes to make a toasted bagel with butter. Overall: 2.5/5

The food was great first time in the US and loved Dunkin. The service was amazing there was this…read moreworker Melany who helped me out and spoke Spanish so i could order. Ambiance was great i say down and music was playing and vibes we're rolling :)

I'm writing to express my deep concern regarding two separate incidents at this particular…read morelocation, both of which reflect extremely poor customer service and a lack of professionalism. The first issue occurred when I sent one of my employees to redeem several gift cards we had received from our customers. Upon her return, she informed me that she was charged over $60. Confused, I returned to the store myself to investigate. I was told by a man claiming to be the manager that the gift card values had been charged in addition to the price of the food. No refund was issued--rather, I was simply told to "use the gift cards another day." This was highly unprofessional and unacceptable. The second incident happened today with another one of my employees, who frequently orders from this location. He placed an order via the app and received confirmation that it was processed and paid for. When he arrived to pick it up, the staff claimed the order didn't exist due to system issues. Despite him showing proof of the transaction, he was repeatedly called a liar and denied service--over two doughnuts. He eventually reached over the counter to retrieve the items himself, a decision we've since addressed internally, but the situation escalated further when staff called the police. Four patrol cars responded to this situation, which could have--and should have--been deescalated by your team. These incidents highlight serious gaps in training around conflict resolution and basic customer service. Regardless of the industry, professionalism and courtesy should never be optional. I strongly urge Dunkin' to investigate these events and take meaningful steps to ensure situations like this do not continue.

Terrible! I can't say it enough. The place is dirty, they don't use gloves. You can't sit a d…read moredrink your coffee. The man said " our bathroom isn't for customers. I see numerous complaints. Does corporate listen. They need a renovation. It looks unsanitary.

Things are on the up and up here. I like the changes that have been made. New reno and the coffee…read moremaking has been streamlined to be more consistent. Give it a go. Donut was good. Coffee was good

I don't have a problem with Dunkin Donuts, but I have a problem with the people that work there. I…read moream not coming back after this final straw unless the staff is changed. The reason I come here is because I work up the road and it's convenient, but it's disappointing that they never get my order right and blame me for my mistake when I know exactly what I said and ordered. I don't think I've ever seen the manager with a happy face there when I come by once in a blue. She's really rude and has this stank face all the time when I come by and looks miserable. Sorry, but it's bad vibes and awful customer service.

Had 2 corn muffin sort hard probably stale it was 4 in the afternoon so probably sitting on the…read moreshelf all day .coffee is the usual not that great service is excellent very nice ,good s Iles. So to recap probably have the muffin in the mornings stilling could nave worse

Horrible, bagel Sandwich was burnt, coffee was terrible, and the hash browns tasted awful,read more