Terrible service! 7 people behind the counter and not one working. Didn't even acknowledge I was there. I waited 5 mins and they didn't even answer my question (how much is a donut, because there were no prices posted...do you have a bathroom?) they acted like they couldn't hear me. Reverse discrimination? Maybe. We will never stop there again. read more

Good friendly service I highly recommend this place ,and my prefer was quick and cheap read more

Dunkin' - Came in the morning,ordered my breakfast and the woman behind the counter walked to my table and brought me my coffee - Coffee & Tea Near Me - Dothan, Alabama

When pulling up, a lot of cars in the parking lot. Got through drive thru and paid. Forced me to wait 25 min for my order to be delivered to my vehicle. When asked, 10 other vehicles were waiting for their orders. I feel like they're doing this to make their times better for corporate. I'll defiantly be contacting the local office regarding this. I'm from New England where Dunkin is on every street corner and they don't have this issue. RIDICULOUS! read more

So this place was ok but they seemed to be out of everything we wanted.. only had 2 flavors of coffee to offer.. didn't have any eggs.. and not items but did have donuts. The people there seemed to be nice just seemed to be poorly ran read more

The staff was quick and friendly, however my ham and cheese wrap tasted like burnt metal. I let my wrap cool off thinking it just tasted like that because it was hot but the taste didn't get any better. My husband got the sourdough sandwich and said it tasted like you could taste the heating element (if that makes any sense). The donuts and coffee were good. read more

This is a normal stop on our way to and from Florida but no more. They first bout into the CCP Virus and closed the bathrooms which is always needed when we stop. They have a plexiglass shield up at the cash register so they should be safe or so the experts say however they demanded we have a mask. Mind you not one of the employees was wearing their mask correctly even if you believe in the BS there is a proper way to wear PPE. So I pulled my shirt over my mouth and NOSE and waited to be served however the manager came slowly up and said I needed a mask. Again she had a cloth masks I had a cloth shirt, I was fully covered and behind the plexiglass stop all shield. She still refused service. We will not ever stop there again. Btw, pre CCP Virus they were mediocre at best but clean bathrooms. read more

I ordered a sausage egg & cheese croissant and a bacon egg & cheese wake up wrap. After waiting long enough to walk to the nearest hog farm, slaughter a hog, butcher it, and cure the bacon, I asked about my breakfast. They gave it to someone else and had to start making it again to give to me. read more

This place is trash. Very poor service. Nothing was served with a smile. Everyone seemed to hate their jobs. This place is sad and depressing. This place needs a whole new make over l. read more

Dunkin Donuts is a good addition to the dunut scene. Krispy Kreme is totally delicious and I'm totally a fan. When I asked the Dunkin Donut manager about differences he gladly offered good information. The major difference is that the Dunkin Donuts are baked instead of fried. Lots of options, flavors, etc. interesting variety of drinks. Not a bad option for unhealthy delights! read more

i was really disappointed in my visit today. it seems as though they have hired a new crew and are in training, which doesn't bother me at all, but it is clear that no one is helping the new staff or actually training. it took 5 minutes to order two coconut refresher drinks because the woman taking our order had to go ask for help, and then had to go find help again when we ordered a second flavor coconut drink (pink strawberry and purple pomegranate). when we got our order at the window the service was very kind and inviting which i appreciated, however upon inspection we did not get coconut refreshers at all and really do not enjoy the drinks we received. i hope they put more of an effort in their new associates instead of letting them struggle, unfortunately mess up customers orders and create a long wait line to order. read more

Dunkin' - two drinks in plastic cups with orange straws - Coffee & Tea Near Me - Dothan, Alabama

Honestly horrible. How does a place with doughnut in the name run out of doughnuts? After I asked for two different types or doughnuts and were told they were sold out the associate did not offer any other options to me. That is just lazy on her part read more

I was really disappointed with my breakfast. The donuts were COLD. The hashbrowns were stale as if they were from the previous day. When the lady was making my drinks she grabbed the cups from the inside of the cup, which is very unsanitary. Will not be returning to this location. read more

Ok writing this review on specifically the one on Montgomery Hwy... don't expect your order to be correct if you order more than one coffee. I ordered two hot coffees, one with no cream. They gave me two iced coffees both with cream. Couldn't remember what donut I asked for. Told me I couldn't get a sliced turkey egg and cheese croissant even though the other store makes it for me every time i've ordered it. Didn't have croissants. Everytime I go my food or coffee is never right. Try better management please. read more

It's unbelievable how rude and unprofessional the staff acted. Had to ask for a straw and the staff rolled their eyes. Breakfast sandwiches were thrown together with 2 small pieces of bacon and the hash-browns were smashed and not even edible. Iced coffee was also not up to par. Extremely disappointed. read more

We walked in and waited 5 minutes for the cashier to finish chit chatting and take our order. She gave no acknowledgement, no "I'll be right with you", no "hello", no nothing. Rude! Won't be back! read more

Horrible. The cashier woman was rushing us to order. 3 of the 4 items were wrong. The girls in the back were screaming at each other. Sounded like a fight was going to break out. Do not recommend. read more

If you are looking for minimal selection, bad customer service, and STALE doughnuts, this location is perfect. Didn't realize we ordered 2 dozen inedible doughnuts. Hard as a brick! read more

Love the coffee options and the seasonal comebacks! The drive through is usually moving really fast. Easy stop before work.

My Family & I always stop at that specific DD on our way to and back from FL for Sandwiches, Donuts and Coffee. The experience was always OK but today it was HORRIBLE. The lady preparing the sandwiches had the rudest attitude I have ever experienced. Their bathroom is filthy and their employees can't smile. The food was good but they have Zero Customer Service. read more

I was a little skeptical about going to a Dunkin Donuts in lower Alabama but I was pleasantly surprised after I visited this hidden gem. I talked to a manager who had attended the Dunkin University in Boston (didn't know there was such a place) so the store is up to speed with the other locations in the North East. It's new as of this past February and it is clean and well maintained, the selection of donuts looked fresher than what you'd find in the Boston area. I was very happy with the coffee, bagels, and donuts. Hopefully more Dunkin Donut locations will open up in the South soon! read more

One word. FAIL! These aren't doughnuts, they are sugar biscuits. Again, FAIL!

I thought I would write a review since I was a little apprehensive about going here since the past customer service reviews were bad. I had a great experience staff was friendly and got my entire order correct (3 adults 1 kid worth of food). I came in early on Saturday morning so there were a few people but it wasn't packed. It was fast friendly and efficient. The food was standard dunkin donuts taste and they were fully stocked on munchkins. I was happy. I'm guessing they probably hired new staff based on old review or did a retraining. Very good customer service now read more

Let me preface this with a little background. I'm originally from south Florida where Dunkin' is king and I was more than a little disappointed to find that there was only Krispy Kreme in the area, as I always found I enjoyed baked donuts over fried any day. Fast forward a couple years after moving here and they finally built the first one here. I was so excited, so I tried it. At first it was great, just like I remembered. Then about 2 months after it opened, they started getting disappointing, never had donuts unless you went early in the morning, among other things, so I stopped going. Then they built the other location, which I decided to give a try. This was also a huge disappointment off the bat. So I wrote them off entirely. Having visited another one about an hour away which was wonderful, I decided to give this location another try, thinking maybe it had improved. Nope. Not only did they close an hour early on the first day I tried, but the second try they were out of donuts at 3 pm and informed me they weren't making any more. Seriously?! Donuts is in your name! So I decided to get a coffee since I was already there and the clerk seemed inconvenienced by having to, you know, do something since I was the only customer there. I don't know if they have crappy workers or management doesn't care, or both locations have a single owner who really doesn't want to be bothered with making customers happy. Maybe a combination. Honestly though I feel like the Dothan locations sully the Dunkin' name. I KNOW that there are better locations than this. read more

They are never open! We went 45 mins before closing tonight and all the chairs were up and the donut shelf was completely empty and cleaned! This was the second time in a month we have tried to go to this store and both times they were closed WELL before their stated hours! We will not be back. The other store on Montgomery Highway is much better! read more

Donuts were stale. Made two of the three coffee wrong. The staff was very rude. Will not return. Not a good experience. Please do not waste your time or money. read more

Terrible customer service. What's the point of having a speaker in the drive thru when you have to repeat your entire order 4+ times? Got up to the window and all they had us for was a large iced coffee & had to repeat it all again. At least our food and drinks were good or else I would have gladly spoken to the manager. read more

I'd give them zero stars if I could for their horrible customer service! On June 28th around 5:00 pm we went through the drive thru and the worker began to Ridley tel us to stop yelling, which I understand that the head sets are sensitive but we were not yelling, worker Ashley literally got on her phone in the drive thru window and refused to speak to us or tell us which coffee was which...and the coffee she made was horrible they tasted like watered down milk, so after asking for the one drink to be remade she began saying rude comments in the back ground. This is the SECOND time I have have had an extremely awful ecprience at this location. The other worker shonda was great and helped to resolve the situation and remade the coffee correctly. read more

What kind of donut place doesn't list donuts on the menu? This one. Headed to Krispy Kreme where you know what donuts they have.

This location has good days and bad days. Lately, it has been pretty bad. Although staff is super friendly, they frequently get my order wrong. read more

Stopped on the way to buy groceries for iced coffee- way too hot for hot coffee! Ordered an iced caramel coffee- threw it away after one sip- coffee tasted as if burned bad Bad BAD !!!! read more

Very disappointed. I love Dunkin Donuts, but they don't seem to be making them for sale. My wife and I have a few types we like in particular, of course. We are in Dothan almost every weekend and stop at Dunkin somewhere around noon +/- an hour and they are usually out of stock on many varieties. I used to go for a second or third choice for one of us. Now I just walk out. Why should I bother getting a coffee, hot chocolate and a 3rd or 4th choice donut? So, now I am just going to quit trying. I would understand if it were near closing time, but these stops are late morning and they are open for roughly another 9 hours - is it that hard to track inventory? I posted this for the other location as well - we stopped going to this one first, then they built the other location, and we just gave up on it. read more

This Dunkin Donuts is never open! Consistently closes early. What good is a coffee shop that shuts down early?

I recently moved back to the Dothan area. When I found out that we had a DD I was ecstatic . I am a man who loves my coffee and I am a huge supporter of Dunkin Donuts. I was completely disappointed in the quality of service and their product. I ordered a large coffee with double cream and sugar. What I received was a medium coffee black. Although my Boston cream was great, it will be a while before I return. read more

I was so glad Dothan got a Dunkin Donuts! I love thier coffee and their sandwiches are quite good. If I lived closer, I'd probably be there everyday.The last couple of times I've been in there the staff has been really friendly, compared to when they initially opened. Overall, DD is a good place to relax, enjoy a good cup of joe and catch up on what's going on in the world. read more

Me and the wife recently made our regular stop by this Dunkin on our way home to Panama City. This visit was the worst visit to any Dunkin I've ever had. The place was disgusting. It appeared to have not been cleaned in a long time. The trash cans were overflowing everywhere. The bathroom needed major attention and the back of house area was also not clean at all. The manager was on duty and didn't seem to care about the condition of the restaurant. There is no way anyone could sit and enjoy donuts and coffee in the seating area. read more

Showed up 10 min till closing just wanting a cup of coffee and theu had already locked the doors. Looks like closing early is a constant problem at this location read more

Dont bother ordering coffee at the drive thru. It will only infuriate you when you have to repeat the order 4 times and its still wrong.

I go to this Dunkin donuts at least three times a week for early morning coffee and I order through the drive thru, by the time I pull around my coffee is waiting on me. Super sweet and quick service. read more

If I could give this place zero stars I would. This is the worst dunkin donuts I've ever been to. With one person in front of me I waited 20 minutes. They barely had any donuts and the ones they did have we're old. My coffee taste extremely watered down. The workers were soooo slow and rude!This places makes me never want to go to dunkin donuts ever again! Don't go here it's terrible! I wasted 20 minutes of my life that I will never get back! read more

Weak coffee and server gave attitude when i told her my opinion. Half of one creamer and the coffee turned near white. Worst experience at dunkins ever. read more