The store has been renovated and looks great but the service has gone WAY DOWN HILL!!!! It takes FOREVER to get your order, even when ordering ahead on the mobile app. If you go through the drive through you wait a very long time and if you go inside, you STILL wait a very long time. The staff seem to be running around like chickens with their heads cut off and morning shift is DEFINITELY not a time of the day to be training new people. I am so disappointed with what this store has turned into. The taste of the drinks are not consistent. I order the same drink, daily, and it never tastes the same. I feel a lot more training is needed, outside of the most busy times of the day, especially in the amounts of each ingredient to put in the drinks. read more

I visited the drive-thru on August 24th between 11:30-noon. I ordered two large ice teas. I gave the girl a 20 dollar bill and told her to keep $1.00 for a gratuity. There was a very long line. She gave me my change, which she dropped part of it on the ground. I threw the bills and coin on the passenger seat and drove off, not checking the amount she gave me. When I arrived home I realized there were only three $1.00 bills, no $10.00 bill on the passenger seat. How do I get the $10.00 owed to me for this purchase? Janet Harrington shouplock@aol.com read more

Donuts are sometimes stale or day old. Otherwise, a nice variety of breakfast items. ************

Ordered donuts on app. When we went to pick them up we were told they didn't have half our order. And on top of that we were told they don't specialize in donuts. So why is it on the sign. "Dunkin' Donuts" read more

Very busy location with staff who are always friendly and try their best. There almost daily to get my morning coffee. I always find smiles and everybody doing extra for their customers. read more

I go to this Dunkin EVERY morning. GREAT people work there! MOST of the crew recognize my voice! NEVER have I had issues with my order! Inside is clean!! THANK YOU for making my mornings FABULOUS!! read more

Hash browns were hot and tasty and coffee was correct and fresh. Staff were prompt and friendly. read more

Dunkin' - a view of a dunkin'donuts store across the street - Coffee & Tea Near Me - Cuyahoga Falls, Ohio

unfriendly drive through... tell you the price but often wont even say thank you when handing you your order. Employee parks in customer space close to the door vs on the outer edge of parking lot like employees should. read more

They closed 1 hour early and I drove 25 minutes to get there because it's the closest one. I only wanted a glazed donut. Terrible service. They didn't even clean before they closed. Dirty floors! DO NOT RECOMMEND!! read more

The girl at the window gave my order to the people before me, who happened to take 4 minutes at the window. Instead of apologizing, she laughed about it with her coworker and closed the window. It's always a long wait, no wonder why. read more

I went inside because the drive thru line looked too long. The 2 people in front of me got their orders. I gave my order a large iced chai latte with light ice. The 3 people behind me got their orders. 4 people at the drive thru got waited on, and then i finally got my drink. The cup was 3/4 full of ice and so my drink was really watery. Yuck read more

after waiting in drive thru 20 min.. my order which was small, totally wrong. two coffees both with cream! got one coffee with four creams...duh. wont be back for quite a while read more

Slow service and the workers are rude and don't know what they are doing. They do not look at the orders and alway forget to give me something. read more

Great coffee, great food, and great employees. I love this DD. The coffee is always good and the employees are always glad to see me. The food is really good too and fresh. I love this location and visit at least once a day. read more

DO NOT ORDER FROM THIS DUNKIN! 50% of the time the drinks are made wrong. Don't bother ordering donuts or anything that's not a drink because you won't receive it unless u ask for it. Completely unprofessional. There's workers standing around and things still aren't getting done. read more

After waiting for 5 minutes to get served, the female worker was rude and said nothing after the transaction. My vehicle doesn't fit thru their drive thru, the 3 workers were focused on the drive thru only. At least 8 cars went through before I was served, only to get a stale donut. The coffee was good as alway. read more

Been going here for 8 years . Walked in this morning and instead of getting service I was told by the manager that I don't have anybody to wait on you.. apparently the drive thru takes precedence and to hell with the customer that walks thru the front door. I can honestly say I'll drive out of my way to never step foot into that dunkin donut store ever again. It's not the first time but will be the last. read more

This place has been open for a few months now and still doesn't have its act together. One time it took them 3 attempts to make me the correct sandwich. The dining area is consistently dirty. I'll just put up with the traffic/construction on Graham Road and go to that DD. read more

Dunkin' - Counter area - Coffee & Tea Near Me - Cuyahoga Falls, Ohio

got an everything bagel from here and it was basically a plain bagel because there was NO seasoning on it. also they never have the order ready when you get to the window I constantly had to remind them what I had because they kept forgetting to give me something. this dunkin is a mess. save your money and your time read more

Hey dunkin next time I order 2 coffees one with cream and sugar and one with 3 creams and you give me both with 3 creams and sugars. Do not I repeat do not just dump my coffee into another cup and hope I don't notice. Oh wait there won't be a next time. Do you guys wonder why Starbucks kills you? read more

Clean place. Friendly clerk behind the counter. However putting two donuts and a muffin in one bag probably wasn't the best idea. Especially when the first donut goes face down for the icing to be all over the bottom of the bag. read more

If you know your menu and what you want, you will be satisfied. I've been here three times. This location is new. The ratings are accurate, if this store wants better reviews- they must step up their customer relations of delivery with a smile and overall kindness. This store lacks that warm and cozy feeling. read more

I've always been a Starbucks person, but if you just want a cup of coffee this has the best hands down.

This Dunkin' almost never has the brown plastic stoppers/plugs for the plastic lids. I AM TIRED OF HOT COFFEE SPILLING ON ME AND IN MY CAR because this franchisee is trying to save money by not having lids with a flap that closes, and not buying enough brown plastic stoppers to prevent spills. They fill the coffee to the top and hand it to you and it spills before you can set it down. And of course it spills during your drive. Many times I am purchasing two or three at a time and I am tired of coffee spilling. I think it's time for me to start submitting dry cleaning bills to this irresponsible franchisee or to corporate Dunkin'. This has been going on for MONTHS. 4 out of 5 times they say they are out of them. I go to that Dunkin' at least five times a week, but I am about to switch to nearby Starbucks, McDonalds or Circle K. Add it up...they are about to lose a long time Dunkin' customer. The bill today was over $13. And in addition to not have enough stoppers, the employees at the Drive-Thru window tell me they are only permitted to give out the stoppers when a customer asks for them, (the lobby is closed again due to COVID-19). They are ruining your good Dunkin' reputation by allowing this franchisee to continue to do this. read more

This locations had some issues with consistent coffee... Even cold someways : / I will go out of my way for my daily coffee instead of it being bad every other cup... And a trash can in line BEFORE you pick up your hot beverages would also be helpful read more

This specific store has the lowest quality you can get. I always get coffee grounds in my coffee, and unfortunately they are all so busy talking to one another behind the counter they can't take time with you. I called to let the manager know how terrible their customer service is and how slow her people are and she had nothing to say. I will drive out of my way to get coffee elsewhere. I won't go back!!! read more

Probably the worst Dunkin Donuts i've ever been to. It wasnt very busy when we went in. Ordered our food and drinks and decided to sit down. After waiting for 10 minutes and the people who came in after us got their food we decided to see what was up. Turns out they forgot about our order... read more

It's Sunday so i knew it was going to be a longer than usual wait but 10 minutes in a drive-thru is a bit much. I ordered an iced coffee with just flavoring and a few doughnuts. They ran out of the one i wanted but offered a reasonable substitute but that abomination of an ice coffee i was served was rediculous!! It was so full of cream(that wasn't ordered) and was so shockingly sweet that i had to throw it out. I wish i could post a pic! I didn't even get a receipt read more

Donuts and coffee. That's what they do. Shouldn't be that difficult, right? I guess it is, because over the last several months the drive thru got a simple, small black coffee wrong. A small black coffee. No cars behind or in front of me to confuse the staff. It's so bad that I normally just go inside to get coffee to make sure they give me the correct order. The three times I used the drive thru I was in a hurry and hoped for the best. I even had the employees repeat the order back to me. I made the mistake of driving to my destination without looking in the cup, so that's on me. I LOVE Dunkin coffee. Unfortunately this is the only one nearby. So I've learned that if I don't have time to go inside to get a coffee, I'm better off not having it at all. read more

Listen, I never post anything negative on here, but this was just ridiculous. I pull up to the drive-thru and ask for a bagel with cream cheese and an iced coffee with pumpkin, mocha, and skim milk. I then pull up and I get handed the bagel and a hot coffee, with cream and Splenda. I politely say that it wasn't what I asked for, and I then receive the same coffee, but iced. I say something again and I then receive the exact same coffee, with maybe a little bit of pumpkin. At this point I give up and accept it. When I get home, however, I find the bagel is SEVERELY burnt, and there was only cream cheese on one half of it. Not to mention, the staff was rude, talking badly about customers as if nobody could hear them. If you can, avoid this location at all costs. read more