I have a love hate relationship with this Dunkin. The staff is great, I never had any problems with them, and when I notice my order is incorrect in the store they do fix it for me right then and there. However, my coffee almost NEVER tastes the same. I feel like this is a trend across all Dunkin's. I went to this Dunkin heavily when I was in college because it was more affordable than Starbucks and I got it more frequently. I do go to Starbucks now before I go into the office twice a week because I don't like taking the gamble of not being able to drink a coffee before a long work day. read more

Store appears clean enough. Two-thirds of my order was correct. One breakfast sandwich was totally incorrect, all my options on that were ignored. Employees seemed courteous in the brief minutes spent with them. read more

Service was friendly Visited during non busy hours 11:30 am EST Order Med Vanilla Cold Brew Sweet Foam Location very convenient to Woman Conference @ Revival Today Church Lobby was Tidy and clean read more

Dunkin' - Med Vanilla Cold Brew - Coffee & Tea Near Me - Coraopolis, Pennsylvania

See all

I love this one! They were about to close and Logan stayed up opened an extra two mins for me to get coffee for our late night meeting. Thank you Logan! read more

They didn't give me a donut that I paid for. They could've at-least refunded me or gave me a different donut but no I paid for air.

I went to the drive-thru asked twice if they accept Google pay the first time she mumbled something and I thought she said yeah you can double pay. Then I ask again and I heard what sounded like a bark but I guess it was a yeah. So I left because I don't want to fight about it I just want to be able to understand what you're saying and have you care. read more

Poor management....which explains the prior closure in first place. Now open under new name *Dunkin**. this one will fail too eventually too ...Giant eagle bakery far surpasses this place..the guy (manager) says we only put 1/2 ounce of chocolate on all donuts. ..it was really very comical yet pitiful at same time how he became quite angered by a simple inquiry question of * is there reason for the almost non existent /scant amount of chocolate layered on top?*. This man took it personal and has bad customer service skills or let's say none at all. This location hopefully is condemned with more bad luck to come. I foresee them shutting down within couple of years or less...and this is going to be their 2nd closure at same cursed address read more

I love Dunkin! It's so much cheaper and faster than Starbucks, there isn't usually as long of a line. They sometimes do get my order wrong, but they're always willing to fix it. The staff is very friendly as well. My favorite thing to get here is a vanilla iced coffee! They put in a lot of cream, which I personally really like. read more

My husbands first time going here. Poorly designed drive thru left him trying to get out. Said the exit was blocked by the dumpsters so he had to go thru the drive thru lane to exit? 9:00am Saturday. Tried to get 6 muffins but they only had 3 and they STUFFED them into a bag so he bought 3 apple fritters also.... I would think that they would have put them nicely in a box... nope STUFFED in a bag also! Seriously? After reading the other remarks, we will definitely be going back to the one in Crafton. DD better get their act together bc there really aren't too many that have excellent service AND selection! read more

Dunkin' - 3 apple fritters in this bag?! - Coffee & Tea Near Me - Coraopolis, Pennsylvania

See all

Who ever runs this Dunkin Donuts has to be the most incompetent human in Western Pennsylvania. I thought Starbucks was slow. It is so slow here that the line backs out on to the road and blocks traffic. Not only can he/she not make coffee but they are slowing traffic down. Well done. You are officially worthless. read more

I frequent this Duncan in Moon almost daily and want to thank the folks who work here. This is a huge area with a ton of demand and every person working is giving it their all. Appreciate all you do. Friendly and kind associates you can see have team player, positive manager. read more

Dunkin' - Happy pup today!!! This big 10 year old doodle had the BEST time at the drive thru - Coffee & Tea Near Me - Coraopolis, Pennsylvania

I had an issue with my drink and they had no problem remaking it. I had a good experience

I promise to never return to this location. There is one worker who was very rude and not helpful. Customer service is big for me, if I dont like my experience, I discontinue my business. I pulled up to the drive thru to get 2 mocha cappuccinos. The worker barely greeted me as if I irritated her for placing a order. I ordered 2 medium mocha cappuccinos. She sighed and immediately said, "Is that it??" I asked for another moment to look over the menu because my daughter wanted a donut. She waited about 5 seconds and repeated in a irritated, louder voice, "Is that it?" So at the point, I can tell she probably hated her job and didn't care about customer service, so we pulled to the window. I got our cappuccinos and set them down. After I pulled off, I picked 1 up and noticed how light the cup felt. I opened the cup, it was maybe 3 oz of cappuccino and 9 oz of foam. Sipped it and it was disgusting. I just threw them both away. $6 down the drain. We ended up going to McDonald's across the street for 2 Mochas. read more

I hate giving 1 star reviews but I have to in the instance . There was no one in line at the drive thru and literally 3 people sitting down to eat. 5 people were in line waiting with 1 girl at the register working. The woman in front of us actually left from having to wait so long. We had to wait 20 minutes . The girl at the register was waiting on a guy who didn't actually order food, I believe , he was a vendor. Someone else working could have helped in instead of having all of us wait. After we were waited on, I heard girls laughing in the back so it's not like there weren't people there who could help . I will not be coming back. read more

The employees are always very nice and friendly, however they NEVER have the donuts that I ask for. Their selection is quite terrible. I keep giving them second chances and they always fall through. It is irritating when you are craving a specific donut! Hopefully this is something a manager can take over and fix or I will go out of my way to go to a different donut shop. read more

The service is very nice and pretty clean good service but doughnuts are a little small but everything else is good.

Get it together with your donuts it's happening more and more I go to Dunkin' Donuts they never have anything it wasn't even 10:30 and they were out of muffins and munchkins and then the donut that I pretty much had to choose on out of three or four tasted so gross. read more

Consistency is key to a successful business. This place is never consistent. If you're going to sell a vanilla iced coffee or a coffee in general, make it the same exact way every time unless stated by your customer. Every time I get my iced coffee from this location (which is frequent, but I like to give places chances. Shit happens) it's just... consistently terrible. It's like Get Go gas station burnt coffee. read more

Well I just gotta say that they've just REALLY improved since I was younger . Now have delicious sandwiches and such as well as great coffee and donuts ! Of course, Dunkin Donuts in Moon township has a great little place going there . . Being on the corner makes entry/ exit a bit hard though . read more

See all

Typical Dunkin. You know what you're getting with that. This particular location in moon is the worst designed parking lot in the world. If you know the area, you can navigate it. If you're a tourist and spot it, good luck getting in and better luck getting out. read more

As a full time college student on top of holding down a job that I plan on turning into a career I wouldn't make it through any given week without regularly stopping by America's best donut shop at least 2-4 times to get my fix! Haha. Whether I'm just grabbing a bagel, an iced tea, a coolatta, a dozen donuts or any combination of the above I have consistently been greeted with an awesome attitude along with the patience if my order is slightly on the picky side. To put it over the top I have never been given an incorrect or mediocre product, even going the extra mile to make sure I'm satisfied before driving off. But for me, a retired US Army soldier, it's absolutely humbling when an employee can recognize me and bless me with a discount on my order each and every time. My affinity for Dunkin Donuts began when I was about 14, maybe 16, years old. However, dealing with this particular location for nearly 2 years now has turned me into a diehard DD enthusiast! Starbucks sucks. Dunkin Donuts has a customer for life. read more

They have no donuts, munchkins, or muffins on a Saturday. Unfortunately you can't get out of the 20 min long car line

Worst customer service ever. Worst manager ever. If they give you the wrong or incorrect order be prepared to make all of the effort on your own to have it corrected. If you do need an order corrected prepare yourself for backlash. When I approached the manager with my incorrect order she rolled her eyes at my and slammed it on the counter, after that I just asked for a refund and that experience was just a pleasant. I'd suggest skipping this location and getting coffee and donuts from Sheetz, Get Go, Giant Eagle, Walmart. Starbucks and McDonald's are across the street from this DD as well, go there instead. I'd give 0 stars if I could. read more

The managers are not friendly. And way too long to wait for donuts. Not enough staff and consumers are rude and appalling.

There were only 3 individuals working and it seemed like there was only 1 of them who was seasoned, the manager... It felt like 10-15 minutes of waiting when you got to the drive through speaker and waited for them to engage with you. We ordered our drinks over the mobile app while in line, just to speed up the process. Once we got to the window we still had to wait for the drinks. The manager offered us free donuts as a complimentary item for the wait, and I probably wouldn't have written this review but even the free donuts were undercooked and raw inside... read more

Very appreciative of this location. I am always ordering several dozen donuts at the worst time (I think the university just started classes). They are always patient and get my order completed quickly. The quality of the donuts are good (compared to other Dunkin Donuts). Awesome place to go in a pinch. read more

The staff handled the businesses so well and efficiently- the donuts were so fluffy and the best DD I've ever had

When you have that coffee and doughnut craving, your mind says Dunkin. The staff is friendly and considerate, but they don't seem to like to serve decaf. The auto dispensers are nice for the cream and sugar, but don't allow for stirring and just pouring the coffee into the cup doesn't mix it very well either. It's difficult to swirl your drink without wearing it meaning you end up with a mouthful of sugar on that last sip from your cup. The doughnuts, oh how I wish it was more than the glaze that had flavor! The texture is like a cotton bath towel that's been washed too many times and there is no true doughnut flavor to enjoy. Tongue, you have been betrayed by the mind. I'm sure you will be betrayed again, maybe next time you'll settle for coffee and ignore the doughnuts. read more

I love the doughnuts here. One tip though, don't go at night. It's a popular location and they tend to have very few choices as evening wears on. read more

I would give 5 star, bc everything is good price,food but i didnt like salesperson, her attitude towards me was awful she was talking with her friend and taking order from me at the same time.I didnt feel any kind of respect for customer. read more

Two visits, fail both times. Obvious employee issues. Can't get an order when it's an hour after opening time. The employees there can't put a sign on the drive through that says don't waste your time we won't serve you. After seeing another customer drive away after getting her food, I sat at the drive through order and got no response. After several minutes I waited at the window and watched ppl walk back and forth. Again no response. Finally I get a rude "we aren't open. We had a no show" it's 60 minutes after opening time and there are two ppl that I see inside working. The doughnuts are made. All I needed was dozen to go. Many others I work with have the same issue with not being ready to serve well after opening time. Maybe the ppl that start later in the day will have a better experience. Some employees may show up to work by then. read more

Honestly, this is probably my top favorite DD! Today is Valentine'a Day, and a little more busy than normal. But, from the moment I walked in the door, the service has been awesome! They definitely don't hate their jobs here; everyone is super friendly, and the GM has been on the floor and with customers my entire visit! Just felt like stopping by to say a nice word! read more

So happy a Dunkin Donuts is finally in the area. Great service and prices are so much better than Starbucks!

At 7:00 in the morning you would expect to see donuts on their racks, not so. You would also expect to find clean tables in their dine in area, not so again. The store is poorly staffed and th he place is in total disarray. Get your act together Duncan, Panera is just up the street. read more

If you go through the drive through, you will be met with terrible customer service and major attitude. Never been to a location that is so rude read more

Great location just off of University Blvd. near Robert Morris University. They have my favorite vanilla chai! Better than Starbucks! Great service! read more

Only have donuts in morning. Poor selection in afternoon. Said they didn't even have a dozen Saturday afternoon. Disappointing. Just think they would have donuts at all times while they are open read more

I work nights five days a week and 3 out of five weeks I pick up coffee at Dunkin they get my order wrong and then I can't drink the coffee that I picked up and I don't have time to get another. Other times they get my order right but the coffee is cold when I obviously asked for hot! It's not that they give me iced coffee, but the hot coffee is actually cold! It's like they don't care. Just go to starbucks. read more

I always find the employees at this location are very nice. I never feel super rushed through or like I ordered "too much". The glazed croissant donut is really good. I love the iced butter pecan latte and there harsh browns are served all day and are hot crispy and extra seasoned. Can't go wrong for a quick breakfast or snack. read more

I used to get my morning coffee and sandwich form here everyday. They were nice and friendly.