I've ordered my kid's birthday cake from here, picked up donuts, and did several ice cream runs here in the past year. The workers are nice and things have looked and tasted well..as they should. My online orders have always been completed on time and to my satisfaction as well. Only issue is that they tend to always be out of things (donuts and ice cream flavors) regardless of the time of day. According to their hours, they close at 10PM, but we've gone there around 5PM and they were out of most things. I would expect this for a hole in the wall place, not a big chain location. Or, I'd be more understanding if we were in the last hour or even 2 before closing. Although they've had the main flavors (chocolate, vanilla), I don't think this would be an ideal or reliable place to satisfy any last minute cravings in the day. read more

Worst Dunkin' I've been to. Last visits (2) were when they first opened a few years ago when donuts were stale both visits before noon. Today, I ordered bagel bites and small hot coffee. The bagel bites were OK but not dense like a bagel should be and the coffee slightly warmer than room temp. I should have known better than to stop, a shame because I really like Dunkin coffee. read more

The service from Kacee and keeley were above and beyond!! Great people and even better service! Thank you so much!!! Helped make my wife's birthday read more

The absolute WORST breakfast sandwich ever! Eggs were cold, bacon wasn't cooked, and it had this odd burnt taste to it, even though it didn't look burned. It looked like someone just slapped it together with no care for proper preparation. Had to throw it away. Six dollars down the drain. And they had time to do it right, no one else was there but me! Now that I think about it, maybe this is why... read more

Honestly this was the worse experience ever. First I pull up trying to order a medium coffee except they don't have medium cups. Now I have to pay extra for a large cause I need something better than a small since they load it up with ice. Once I get to the window and AFTER she charges my card she tells me they don't have whipped cream and if I want cold foam instead. I'm sorry but this is something you tell me BEFORE you charge my card. Completely unacceptable and ridiculous. I wasted my time there this morning for nothing. Go to Starbucks instead, never had an issue there. read more

Service used to be great but recently it's become mediocre, no acknowledgment and it takes an insane amount of time for them to even take your order even when it's not that busy read more

I had the worst bacon, egg & cheese croissant ever this morning the croissant was over cooked & tasted burnt so I went back to dunkin donut & ask for 1 not over cooked but the 2nd one was also over cooked it looks like someone shit on the baking sheet & baked it! I will not go back! Money wasted, do go to dunkin donuts in copperas cove read more

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Very inconsistant always understaffed. The specials are always changing and so if you get a favorite, the shifting staff dont have a recipe so it is never the same. Then the line, due to being so understaffed, expect greater than 20 min. The one person or maybe 2 on a good day struggle to fill orders fast rendering the drive through as slow as going in. The workers there needs a hearing test because they get the order wrong most of the time. I dont see this buisness lasting without the owner and management swollowing pride and making serious changes, starting with more staff and consistancy training. read more

Just the drive thru. They pretty much ignore walkin customers. Stood at counter without recognition. Finally left.

The morning staff are absolutely the rudest people I have encountered. If you don't smile and are happy in the morning why be there? You start so many people's days. Specifically Bon I believe her name is. I started going out of my way to Killeen just because copperas cove has 0 customer service. read more

Just used the drive thru for breakfast and coffee and the staff were responsive and nice. The coffee was great and the breakfast wraps were tasty. Will be back to try other menu items. Also staff put plenty of napkins in bag unlike other places. read more

Dunkin' - Caramel Macchiato also known as original macchiato definitely worth getting. - Donuts Near Me - Copperas Cove, Texas

The original creators of Dunkin' Donuts are turning over in their grave. Purchased 6 donuts this morning and they were terrible . . . stale, doughy, and microscopic. And they charged me $9 for donuts I ended up throwing away! You also can't get donut holes or even a maple bar here. Do not waste your money or your time going to this place. read more

Dude idk what's up with y'all but for the life of me some of y'all need a crash course on mixing a friggin drink. I ask these people TIME AND TIME AGAIN to mix the drink well because every time I get it there's always a mass of crap just sitting on the bottom of the cup. When my friends worked there the drink quality was at least halfway decent. The whole upper half of the coffee was tasteless and the bottom half was just a mountain of sugar on my tongue. How hard is it really? All you gotta do is put the damn metal spoon in it and mix it until it all looks uniform. Can't even do a task so simple, christ. I'm the fool cause yet and still I keep spending my money here, but no matter, Starbucks is right down the street, as I'd recommend it to anybody over this shitheap. read more

The Boston crème was orgasmic . Best most creamiest crème I've ever felt in my mouth. Would eat again 10/10

I'm not one to come on here and leave a review but I was in shock at the amount of rudeness that was portrayed in all of 60 seconds. There is absolutely nothing wrong with being low/out of stock with items but to be disrespectful to customers for simply just asking is mind blowing. On top of that I asked for a plain bagel with regular cream cheese for one of the kids which seemed like it wasn't a problem but was given something completely different. I could honestly go on and on about how terrible my experience was but I'll stop here. If I was able to give zero stars I would. (Also the coffee was terrible) read more

I was very surprised when I came to the reviews for this Dunkin', first time I've been to this location but the staff was friendly, got me exactly what I asked for, (and my hot chai latte was amazing) and the restaurant itself was so clean. read more

I was so excited when I found out that Dunkin' Donuts will be coming to Copperas Cove, Texas. I'm disappointed the lack of flavor in my coffee ( where the chocolate or caramel) for the last four times still not giving up my coffee has been water down and not as hot as it normally be not sure what's going on but I will be going to Killeen or Harker Heights for an hour to get my Dunkin' Donuts. read more

Unfriendly staff and always seem to be in a hurry even when there's no one there. Coffee isn't as good as other Dunkin's either which makes no sense read more