My recent visit to Dunkin' Donuts was disappointing, primarily due to the service. We went through the drive-thru, and from the start, the employee's attitude was rude--she sounded like she didn't want to be there. When I got to the window, my order was incorrect; she put in a macchiato instead of a matcha. When I pointed it out, she practically snatched it back, saying, "That's more expensive than what you paid." I was more than willing to pay the difference, but the attitude was unnecessary.
She then remade the drink but left out the add-ins I had originally requested. What I received was just matcha with oat milk and lots of ice--far from the customized drink I ordered. Some might like it that way, but it wasn't what I wanted, and the flavor was disappointing.
Besides the service, the drive-thru layout is another downside; it's a very tight squeeze to enter, which makes the whole experience more frustrating. The only positive note was that the restaurant itself appeared clean. Unfortunately, I wouldn't recommend this location due to the poor service and awkward drive-thru setup. read more