Terrible customer service. I ordered through the drive thru. The gentleman opened the drive thru window and said "you said hot right?" I said no I said iced he then turned around and said "what the f*ck" and closed the door. I then heard him say to the other gentleman working "I heard her say hot." First of all what's with the cussing at me second if you heard me say hot why are you asking me what I said instead of just handing me the drink you know I ordered? I'm so over terrible customer service be lucky you have a job during these times. read more

best services around this store is amazing the employees are so sweet and caring thank you rose for always being a welcoming and warming smile read more

You know it's all in the tone. I just recently started visiting this Dunkin'. Stopped by around 1:15 pm on a Wednesday. There was a young man sitting outside next to the drive through window in uniform with headset on. I attempted to order and got a very dry annoyed sounding response when I started speaking. Uncertain of what was said I begin to order and get another but not coherent "please look at the menu while you wait." Just the tone made me just think, "you know what forget this." As I pull around the young man in the headset is just sitting there and starts to get up. I hope they were not the one speaking cause that would mean I was being blatantly ignored. read more

Absolutely terrible customer service. Was not greeted at the register. Monotone voice with curt mumbled responses. The donut case was almost completely empty. Dirty tables. I would have walked out but we hadn't been to a Dunkin before as we are out of state and wanted to try something new. I wish I read the recent reviews on the place first! They were all true. One star or less! Do better Dunkin! Are they all like this? read more

nastiest "latte" i've ever had. how do you forget to put milk in a latte. it's like this location specifically hires people that can't read. last time i came here one of the workers followed me to the parking spot i chose after i got my order to ask me out. i would've rather that happened again that receive the actual sewage water latte i just got. i was very excited to try the "banana pudding" latte. Tasted like toilet water. and it's crazy because these workers literally have the instructions in front of them in a little book and this location fails ever single time. Can you guys even read this review? do you guys know how to read??? don't waste your time here unless you want the worst "coffee" you've ever had. read more

While the service is generally great at the drive-thru window, the quality of the food is horrible. The selection of "doughnuts" is very limited, bagels are hard and stale, breakfast sandwiches are cold. On several occasions, the counter employees fight amoung themselves, in front of customers, enough where i have witnessed people leaving. I left and attempted to go through the drive-in, where, again, the window employee was great, but the food , horrible. This is a new establishment and I never see them busy, is this perhaps due to the quality of the product? I live in Midland, 5 min from this new location and now drive to Airport Thruway to get our doughnuts for our Sunday morning Dunkin. I would love to be able to support the MIdland location, however, unless the qulaity of the food imporoves and they retrain, or hire employees that don't fight in front of patrons, I'm going to continue to give my business to Airport Thruway location. On a side note, the parking lot is a bit oddly layed out and makes it difficult to access the drive thru or park to go inside to order. read more

I was taking my wifes' tea to her at work that she had forgotten at home when she left. I thought I'd surprize her with a couple of nice donuts. I went by Publix at Midland Commons to get a couple but saw a Dunkin' and thought "perfect" they'll make it nice! How wrong I was. The young girl waited on me promptly so I ordered two Chocolate Covered with Spinkles to surpize my wife. The attendant picked up two donuts and to my dismay I saw her "drop" both into the bottom of a bag. She handed me the bag, and when i looked in saw what I knew I'd see. One donut at the bottom, the other on it's side sitting on top of the one on the bottom. Chocolate was smeared on the inside of the bag. I asked the attendant if I could get a small box for the donuts because it was going to be a surprize for my wife. The attendant said "we can't do that". I asked if the answer to my question was we don't have boxes? She said she had boxes but only for "Munchkins". I said other than Wizard of Ox characers, what are Munchkins. She said they were for donut holes. I asked if I might have one she said "no, we can't do that, they're for Munchkins. I said this is a terrible way to present someone a surprize from Dunkins. She did not respond. I told her I was very dismayed and did not expect this from Dunkin' Donuts. Again, no response. This young girl was rude, robotic, and non-caring. If she is forbidden by Corporate to give boxes she could have at least offered to get a new bag, wrap each donut in wax-type paper made for such a thing and carefully placed them inside, instead I walked away with a chocolate smeared bag with one donut lodged in the chocolate of the other one. I will now go to your competition because of this one employee who is untrained, not customer-oriented and obviously just robots her way through a job she doesn't want or enjoy. Hiring attitude is just as, or more important than hiring aptitude. WM PS Whomever designed the store, drive through and parking situation created an epic fail. Ta Ta w read more

Literally 1 star, I was leaving Publix and had a craving for a doughnut. Not really realizing what time it was I pulled up at 8:50. No one says a word on the speaker so I pull up to the window to see these two individuals counting the till. Now this review is not for them closing early. I get it, it's for the fact that they looked me dead in my eyes and continued to do what they were doing. No one said hey we are closed for the night. No acknowledgment what's so ever. I work in the service industry. I know how it is, but at least have respect enough for your clientele to say something. As I writing this review I'm watching them ignore another customer at the front door. At least have the decency to speak read more

Dunkin' - the reflection of a man in a window - Coffee & Tea Near Me - Columbus, Georgia

first off i come here almost every week and they never have anything or they mess up my order, it's just highly unprofessional n distasteful, very slow work also it always take forever. read more

I'm not sure what the issue is with the young lady that is working the drive-through order counter. She seems to have woken up on the wrong side of the bed her delivery is lackluster rude and out of line. When I brought it to the managers attention he said he would take care of it. She shouldn't have to take care of it she should do the job she was trained to do. As I sat there and waited for my food (which was incorrect once I opened it as I was driving away from the restaurant) I heard the same delivery given to every single customer that ordered. I'm not sure how businesses stay afloat when we have to employ individuals that just don't care. Please stay home the workforce does not need your attitude, let somebody that really wants to work and make a difference have a job. read more

I go to this dunkin location every morning sometimes twice a day...they always get my order right and the coffee is always fresh read more

Dunkin' - my daily coffee 2 cream 2 sugar - Coffee & Tea Near Me - Columbus, Georgia

i got avocado toast and it was hard as a ROCK! i couldn't bite into it or tear it with my hands. the speaker was broken and inside out of service. do not recommend if you're getting anything other than donuts. read more

Jaylan gave great service. Very respectful and made great drinks! I'd recommend it for sure.

One employee had his mask down under his chin. He was rubbing his eyes and face before grabbing my donut which he forgot to put powdered sugar on. I ordered an iced matcha latte and received a blended beverage instead. The rest of the staff was kind, quick, and had a smile on their face and kept their mask on. read more

Dunkin' - a drink in a plastic cup with a pink straw - Coffee & Tea Near Me - Columbus, Georgia

Accessible place with plenty of parking. Visited at 730 pm on a weekday and they already ran out of some of the choices (like bavarian filled munchins) Donuts we bought were of good quality. No issues with the food Co-located with baskin robbins read more

Dunkin' - Chocolate munchins - Coffee & Tea Near Me - Columbus, Georgia

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I come almost every morning right when y'all open and i just love the lady in the morning i think she has red hair i don't know her name but she's always amazing taking orders. She greets me every morning with " AMERICA RUNS ON DUCKIN" and i just love it! i get the sausage and cheese croissant it's my favorite so crispy and flakey on the outside and cheesy on the inside. but this morning i came and didn't get greeted " AMERICA RUNS ON DUCKIN" i was like aww? so i proceeded with my order a sausage and cheese croissant and the person taking my order sounded a little mad so i pulled up and got a sausage and cheese croissant and then leave. and i check my croissant and it had an egg on it, i was like what i come every morning i thought i said just cheese so i go back around and tell them i thought i said only cheese to the lady that took my order because now and older man was taking my order and he says we will fix it pull up and i did and got a bag in my face and she didn't say nothing the older man was very nice he said sorry about that have a good day. and then my cheese wasn't even melted i was a bit disappointed with the whole experience this morning and i come almost every morning to macon rd! thank you for your time! read more

My Mom has to go everyday to the Macon rd location for her large coffee and sour cream donuts. She's in love with them. Always a fast moving line, plenty of smiles and quality food items. Great team Mr Phillip!! Christel read more

Whitney tried her best, but you can't have an idiotic kid sitting on the front counter if he can't listen and enter orders in right. Managed to get everything in our order messed up because he didn't enter it in properly. Luckily she fixed all of drinks afterwards read more

Have given this DD many try's but every time our order is completely wrong , they don't take their time to properly make the correct drinks . 10/10 Do not recommend this Dunkin Donuts read more

This Dunkin cannot make good Cappuccino. I've tried this place several times and I've gotten horrible, burnt coffee and undercooked food every time. 0 Quality. read more

Ive been to dunkin donuts only twice before. I honestly didnt realize they offered such a variety. I guess thats good but i just wanted little hash brown rounds for the drive but they were out. So I just ordered a plain cake donut & a vanilla swirl coffee, not too sweet. I got to the window, paid, and asked where my donut was. I guess i confused them into thinking that i didnt want it, since their cake donuts only come glazed and i just wanted a plain cake donut. So i would have gladly paid for it but they apologized and let me have the donut. Great customer service in this mixup, especially in the drive thru where im sure it can get busy & hectic. Thanks Dunkin Donuts! read more

Not cool BR. When I order hot fudge on my sundae I expect it to be hot. It was not at all hot and looked like worms squirted on my sundae! I tasted nasty as well. Bye bye BR! read more

Dunkin' - a bowl of ice cream with a pink spoon - Coffee & Tea Near Me - Columbus, Georgia

Two trips in a row and I have been shorted on a bagel/ plain cream cheese, at least that was my order, what I received both time was a bagel with cream cheese so light that it looked like the cheese was licked off, no serious, the second one was better but still woefully lacking. First time I called and asked them to check their product, the second time I called the store to talk with a manager, left my number and no return call. Love some DD but needed to shift to another location. Coffee is awesome at all locations, never a complaint, this one needs to look at their food service. Keep up the greeting through the drive through, makes my day. read more

Dunkin' - Second trip through after asking them to look at the quality of the product. Love the service, love the coffee, fix the food. - Coffee & Tea Near Me - Columbus, Georgia

It's a good place to relax now that the hot weather is here. I tried an iced coffee with cream and it was perfect. Their donuts are amazing, but I go there for the coffee mostly. ----- Es un buen sitio para relajarse ahora que ha llegado el calor. Probé un café con hielo y crema, y estaba perfecto. Las rosquillas son impresionantes, pero voy a esta tienda principalmente por el café. read more

Wow! This is my favorite place! EVERYTIME I come here I am greeted w a warm welcome and friendly customer service! HUGE SHOUT OUT to my boy Mike who always makes sure my experience is nothing less than the best! Thank you for always making sure I leave w great coffee and a smile! read more

Best servers and best quality I think this is the very best donut at Dunkin' Donuts in Columbus Georgia

From the great cutstomer service to the relaxed atmosphere inside the cafe, DD never ceases to please me. I thoroughly enjoy their coolatas and sandwiches. This DD also serves as a Baskin Robbins which really delivers when it comes to quality and quantity! The employees are usually nice, patient, and helpful. Even when bogged down with customera they never look stressed and always remain professional (despite some customers being unruly with them). The only downside is that they can frequently mistake your order or give you someone elses order which can be frustrating especially when you're in a rush. read more

This is a great Dunkin Donuts and I've been there multiple times and have had a great experience every time...only complaint it is small and not Much room to move around read more

This has to be the best DD spot in the Columbus area; that I've tried, and I've quite a few already. They always get the coffee flavor right, it's fresh & hot! Their customer service is great, always greeted when you walk in and they're friendly. The drive thru is quick too, which is always a plus. They almost always have what I'm ordering & it taste fresh! read more

Please turn off your sign and drive thru menu so that people don't think that you're still open, and you will save on electricity!

I just want to say how thoroughly thankful I am for the manager at this location. I came in to let him know I ordered an egg sandwich at the drive thru and was given just a bagel with cream cheese. I ate it anyway because I was in a rush but came back later and thought I'd just get a free donut or something. Well, not only did he give my boyfriend and I a donut, he told us to come back the next day for the egg sandwich. I just stopped in to get the sandwich and planned on purchasing a coffee. He gave me the coffee on the house as well. I'm only I the area for the next couple days so I wanted to make sure this location gets a great review! Otherwise I'd stop here everyday for my morning coffee! Thanks for the great service. read more

the best dunkin in Columbus easy in and out - the donuts I've had have been fresh compared to other locations and the coffee is always good - top it off with a friendly knowledgeable staff and that's why I'll pass the other two to come here read more

My wife and I have given this location try after try. There is always a ridiculous wait with no reason On top of that 8/10 orders are wrong. Drive a little further to a different location and save yourself the trouble. Being from the North I love dunkin and always put them at the top of my list, this location does not meet the standards of other dunkin' doughnuts. No offense to the management or employees but they need to take a hard look at their standards and professionalism. read more

Ok so I wasn't sure how many stars to give! The bagels were really good and that's why the 3 star rating! But the big deal is when you pay for something that's not in the bag! And then to top it off I ordered an iced caramel coffee with whip cream and it was probably the worst coffee I've ever had! The coffee itself was probably ok just the flavoring was bad or not too sure but I had to throw it away ! Also no whip cream was put on top! I really wanna give them one more shot but afraid to even order a coffee as I don't want to waste another 4 dollars for something I'm gonna throw away! The bagels were yummy and I'm guessing the donuts are good but I wouldn't know about the donuts since it wasn't put in the bag! read more

The BEST Dunkin Donuts in Columbus by far. Most friendly staff and always quick service. This place is ALWAYS the best part of my morning.

So I am so happy to have Dunkin Donuts in my area! I go there as often as I can! I love their large regular coffee with 6 creams, it is soooo good! I also get their breakfast sandwiches and bagels sometimes and many times I get munchkins and donuts for gatherings! Everything is always so good! The service is the best! They are always so nice and friendly! Great place! read more

They messed up my drive through order. I wanted strawberry frosted donuts with sprinkles and all I got was strawberry frosted. They tasted pretty good too, so it really doesn't matter. read more

This was my 1st and last visit at this location. At 655am I placed an order for a donut and chicken salad cross with no cheese. I arrived at the window paid and the young man stated its getting ready but here is your donut then about 10 or so seconds later a different lady stated if i could pull up and they will bring it to me which is now 657am. I waited and waited and waited. The young man reappeared from earlier with no bag stating we dont have any chicken salad can I get you something else? I said no why couldnt no one tell me this at the window or when I paid or when i placed the order. He shook his head he doesnt know. I didnt have time to wait clearly, I was headed to work. So I parked in front of the store to get my refund amd they made me wait again for my refund. No one understood why I wanted a refund, no one asked and it was brought to my attention the young boy said nothing. So I asked for my refund twice before getting it returned and the lady apologized. My issue is they opened probably an hour earlier and didnt have the product which is a bad look. Trust and believe i was trying to avoid Burger King and McDonalds and DD just pissed me off even more. I WOULD NOT RECOMMEND THIS LOCATION TO ANYONE read more

If I could offer zero stars, I would. I didn't pull up fast enough (3 seconds) in the drive through so the guy stuck his head out the window and yelled "ay yo!" I pulled up and he walked away. I say there for a few minutes, then walked inside to complain and ask his name. He ignored me over and over again. The "manager" walked up and just said "I'll take care of it." This marks the 5th major issue I have had with this location. Please, spare yourself the bad experience and go to a local coffee shop. read more

It seems this location is unable to get an order right. Yesterday morning they forgot my side order of bacon (but we were charged for it). This morning we went back and asked for a donut with sprinkles... Guess what? No sprinkles! The fact that they have messed up our order twice in two days means that we will not be back!! read more