I came here the other day, there was a young woman by the name of Chenoa who took care of me and my son. She was super nice and while doing most of the drinks on her own running back and forth from the window to the front. I wanted to make this review because she was a polite young lady working under pressure and keeping a smile on her face! read more

Dunkin' Donuts on Killian Road by Kroger's the girl was unprofessional.She didn't know what she was doing. She didn't even have good Customer Service. She couldn't even say welcome to Dunkin. Can I take your order? I ordered at the wrong location. I asked her how do I correct it? She said I don't know very disrespectful. Does she know anything? read more

Dunkin' - Coffee & Tea Near Me - Columbia, South Carolina

Ordered two of the $5 deal for a wrap, hash browns and coffee. The coffee was not hot (who wants lukewarm coffee?), the wrap had a half a piece of sausage and only 5 little hash rounds. Ordered the 2nd as iced coffee with less ice but 3/4 of the cup was ice in my cold brew. That too had a half a turkey sausage, not a whole sausage patty in the wrap. Dunkin' Donuts needs to do better!! If you're going to offer a deal, don't change on the quality! read more

Restrooms were filthy. I wonder about the kitchen?? Who's the manager or owner here? I like Duncan coffee but I guess we'll have to go to another store. read more

Dunkin' - Dirty restroom! - Coffee & Tea Near Me - Columbia, South Carolina

NEVER have breakfast in the mornings anymore. Not informed of this prior to starting an order which would be nice. Also there's only one person working the register a lot of the time in the mornings and that has to be really overwhelming for her. read more

Placed an online order to pickup through drive through and was told at the speaker that they "were only doing mobile orders because there is only 1 person working the entire store". I am now committed to my order, and had to wait 30 MINUTES for a coffee and a donut. Insanity- but shame on the business for allowing 1 poor young girl to be made to work by herself. read more

Walked in during a staff meeting, and of course all the seats were taken by the staff when we walked in they weren't even talking about the business or anything. They were just joking around and laughing and talking about oddball stuff. We had ordered our drinks online one drink was ready when we arrived the other one I had to wait 10 minutes plus to have it made even though I ordered it before we even got there.the attitudes are lacking any emotion or anything they act like we are bothering them from doing the job that they are being paid to do. read more

Dunkin' - This is one of the workers who was working behind the counter, wearing beats headphones. - Coffee & Tea Near Me - Columbia, South Carolina

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We we're greeted by a lady sitting at a computer, with another lady sitting beside her. We went to the bathroom. As we're on the road. There was just ONE person taking care of us and the extremely, very long line in the drive thru, while the others sat there either training , I don't know. The sweet girl behind the counter was clearly in the weeds with NO assistance. I'd be changing the management quick! read more

We stopped in to get donuts. The male and female at the counter didn't greet us. We saw that they were doing stuff however after a couple of minutes they still didn't say hello, ask how they could help... nothing. Very bad customer service. We left and went down the street to Krispy Kreme. read more

I ordered a cold brew with a little cream, four donuts (they were out of crullers and butternut), one snackin' bacon, and a small cappuccino. The cold brew was drowned in cream to the point it was white. The donuts were okay except the lemon jelly filled, which tasted "off". The bacon was greasy and the portion size was tiny. The employees were very curt and clipped in their responses. I was not impressed. The cold brew was the worst I've ever had. True story: I put it in the trash and drove through McDonald's for an iced coffee with two espresso shots. It was worlds better. read more

Dunkin' - The facade. - Coffee & Tea Near Me - Columbia, South Carolina

IfI could give a minus I would, so with that said, today is May 5th I happen to stop by Dunkin' Donuts on Clemson Road next to I 20 and I'm thinking to myself is this place closed? I wasn't sure about the time so I decided to drive up just to see and finally realized they close at eight. It seemed everything that I asked for they didn't have. They didn't have the doughnut I wanted. I asked for a breakfast sandwich their reply was were not fixing any food at this time which was evening but I thought you could get an anything any time of the day? I didn't realize that you can only get it in the morning if they have it which I have looked at other reviews and this lady says she will never shop at Dunkin' Donuts ever again. So trust and believe what I'm saying, I am not coming to this Dunkins ever again as well. I'm surprised they even make enough money in a day to stay open. They need to be closed down and we need another coffee store? That would be the best bet for the area because Dunkin is really not doing it. Dunkin' Donuts corporate office, I hope you see this and take into consideration in selling the store because it's not cutting it and your employees don't look very happy working there. You don't get a smile you don't get politeness, but who am I to say just look at the reviews thanks and I approve this message. read more

The lady at the window was without any personality. No smile, dry, and seemed annoyed. I asked for cream and sugar and they gave me liquid cane sugar then added granulated sugar to it instead of making a new drink correctly. The foam is unusual. The color shows more milk than coffee. Nasty. The avocado toast looked good until you bite into the bread. It was so hard. Not from being overly toasted but from serving old bread. read more

Dunkin' - Roasted tomato avocado toast and strawberry donut with sprinkles. - Coffee & Tea Near Me - Columbia, South Carolina

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Placed a mobile order today. No one was there. Never got my order. And yes they are supposed to be open at 0500 and there was no sign about being closed read more

I get dunkin at a lot of locations but at this one my avocado toast and croissant were burnt.

How is it 6:30 in the morning and you already have an attitude with people picking up a mobile order? Please

Will never go back. Staff were rude and literally played on their phones and took selfies while my family and I waited at the drive thru window for 15 minutes until they told us they were out of something. Complete disregard for customer service. I have told all of my friends and family to avoid this atrocious restaurant. read more

If I could give a 0 star I would, ordered a dozen donuts at 7 pm on the mobile app and got there at 7:25 and they told me they didn't see my order so I find my receipt for it on the app and by then they closed 30 minutes early and threw away all the donuts so I didn't get my food. Absolutely lazy people. read more

I love Dunkin Donuts coffee! I drive 30+ miles to get 6 lbs of coffee on October 31,2023. Store doors are never open. Customers have to order through drive thru. I pay $11.99 per lb at other locations in Columbia. they charged me close to $16 per lb!!! When I disagreed on price, they refused to change. So coffee was around $95 for six lbs. I protested but had driven 30 miles so got my coffee. I gave them a $100 bill got my coffee and left. On the way home I see they did not give me a receipt‼called corporate and nothing was accomplished‼‼‼ So I'm out $23 . Something very shady going on at that store. They even had a phone number to call on drive through if your total is different than what you were quoted!‼ BE WARNED!!! NEVER EVER BUY FROM THIS LOCATION OFF CLEMSON ROAD. in Columbia SC I'd give it a no star review but I was forced to put one star to post this‼ I just viewed Yelp reviews. This store has terrible ratings going back to ten years ago. Wish I had known this prior. read more

I've given this location several tries, hoping that each time my coffee would be at least decent. But every time I've been here my coffee has tasted like water, with just a slight coffee flavor. The first time, my order was completely wrong and then I was charged extra for their mistake. The next few times my drink was just flavorless. I was really in need of a good cup of coffee this morning and after coming here I feel disappointed that my coffee was so disgusting (I opened my car door and dumped it out.) Not wasting my time or money here ever again. But don't worry, Starbucks was right down the street and I can always count on them for a consistently delicious coffee. read more

Dunkin' - Look! It magically turned into real coffee! Thank you starbucks!!!!! - Coffee & Tea Near Me - Columbia, South Carolina

I'm am a crazy!!! Dunkin Fan and traveled from one Dunkin store to this one because the prior one on Two Notch Rd was out of ground bagged coffee. Upon arrival to the store I asked if they had any original. They were sarcastic and less than helpful I then noticed their coffee price (bulk) was $2 more . They said what they had was what they had...I then ask why it's more here than other stores I was told "guess their just "capitalist". WOW!!! How Rude!! From one store super helpful to this one Horrible attitude. Glad I'm such a good fan of the Dunkin. read more

I only choose to give 1 star because the young lady at the window is always pleasant! However I called and was hung up on! I order 2 large coffees with cream and sugar, 2 bagels toasted with butter and an order of hash browns. When I get home I find one of the coffees was black, no cream or sugar! 2 bagels not toasted with big globs of butter and cream cheese sitting on top. Didn't receive the hash browns. Instead I got a small roll/biscuit something I've never seen offered at DD before much less ordered. When I called DD the young lady on the phone knew exactly who I was and tried to assist me then the call was disconnected. I tried calling back but no one answered. I left a message with my complaint and informed them I will be disputing this charge! I don't have $16 to give away. I expect to get for what I paid! I was there two days ago with a similar order and had no issues. This place is a hit or miss!!!! I've come to this location in the morning and they would be out of bagels!!!!! read more

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Today made my second visit to this location. My first visit was a 10 minute wait in the drive-thru for coffee so I decided to come inside this morning.....Stark Contrast! I was greeted by some friendly eyes (that's all I could see over the coffee machine) as the young lady spoke! She took my order and I was out the door in less than 5 minutes. I ordered a gingerbread cookie donut, a medium black coffee and a turkey, egg, and cheese flatbread. I haven't eaten either but I know it's going to be unhealthy and good I will come back to this location in the future. I'm not a major do but eater but I felt a lil jazzy this morning! read more

There was a long line this morning 30 min + wait and I was very disappointed that they had no Pumpkin munchkins AGAIN as I came last evening before going home and they had none and very little other munchkins as well. I was at least able to get my daughter her sandwich and a drink so I give 2 stars because at least she got what she wanted, but if I come to a donut store I'd at least expect you to have all donut products available at 12:00pm in the afternoon. read more

Is this place still open? I'm really not certain how. It's difficult to believe that a place can survive with very poor service, often lacking selection, filthy restrooms and dirty dining area. We don't all love of our jobs, however we should at least pretend when that job entails working in customer service. My wife was working from there one day while eating lunch. They messed up her order and forgot to give her a sandwich that she already paid for. Rather than getting it to where they demanded that she show them the receipt which she threw away. They wanted her to dig through the trash to find it. All of this, despite the fact that the other person there vouched that she had paid for it. Do you have a lot of time to kill? This may be a good choice; it will take a while to get your food, even if that's just a donut and plain coffee. That's because apathy is apparently a franchise value. There are often more people behind the counter than in front. You'd think someone could pick up a broom or dishtowel or something! I love DD, but this place is awful. I'm being fairly generous with my review. This place is actually worse than how I described it. read more

So glad the lobby is now open again! We had amazing service this morning in person. The older gentleman (didn't catch his name, but he looks around my age!) at the counter was pleasant and happy to help! We tried the new mini stuffed bagels and LOVED them-just the perfect size! The employee went out of his way to go in the back and bring out a tray of vanilla creme doughnuts, and gave us an extra one for our wait! He made our coffees exactly as ordered-better than we can make at home. We presented a coupon that was actually expired, so he kindly gave us a senior discount instead. This is the kind of food and service that will keep us coming back over and over again! Thank you for making our day off great! read more

Dunkin' - Iced macchiato and Plain Stuffed Bagel Minis - Coffee & Tea Near Me - Columbia, South Carolina

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Waste of time and money... I've gone to this location on 2 occasions a week apart and both times they didn't have blueberry muffins as early as 7:15am. The doors were still locked when we arrived and we had to go to the drive thru. That's when we were told 'it'll be a while' for muffins. We had to order munchkins instead, and we had to wait for a servers attention while she flirted with another worker. When we finally received our order they were hard, stale, and inedible. Ive lived in this area for 6 years, and every time I've tried to go here I've been very disappointed with the customer service and food. I will never go to this location again. The workers obviously don't care about the their job, or the food they prepare. read more

NOT A MASK IN SIGHT.Absolutely horrible customer service and took FOREVER! Claimed they didn't have the beyond sausage sandwich but it was literally on their menu. The lady taking my order was RUDE and hard to understand... this location should be shut down for the attitude of the workers and how it took 20 minutes for ONE DRINK! one drink yall literally I ordered one drink and they took 20 minutes... it's fast food not slow food read more

Dunkin' - The drive through that I waited in for 20 minutes only to receive one drink - Coffee & Tea Near Me - Columbia, South Carolina

Great afternoon special -- medium iced thin mint latte for $2. Nice, quiet atmosphere to talk/hang out with a friend. We also got munchkins and glazed chocolate doughnuts that were great! I liked the little tortilla wraps with bacon, egg, and cheese for a mid-afternoon snack. read more

Dunkin' - Coffee & Tea Near Me - Columbia, South Carolina

They never have anything in stock - especially seasonal or specialty doughnuts. And half the time I get food it's still frozen in the middle. There is one crew that gives an A+ experience but if the other crews are it's more like a C- (bad attitude, forgets half the coffee/food). I only stop here out of necessity (only place to stop on the way to work). read more

got in line at 10:12am, left at 10:43am. woman at the window was eating while doing orders as well. when i FINALLY got my order (a sausage biscuit), half of the top of the biscuit is missing. upset considering i waited so long read more

Dunkin' - Coffee & Tea Near Me - Columbia, South Carolina

Disappointing to say the least. I have been a Starbucks coffee drinker but a coworker turn me on to Dunkin' Donuts coffee. In saying that, I alternate but I will not go this ever again. So it limits when I can pick up a coffee and some other items. The individual that waited on me lack the understanding of external customer service but I tried to ignore it since it was zero dark 30.. A little after 5:30 am. I order a coffee and a breakfast sandwich. My coffee was between lukewarm and room temperature , bitter and had grounds in it. It must have been the night before coffee. I dump it in my coffee cup and noted the coffee grounds. Because of representative rude disposition, the undrinkable coffee, I was afraid to eat the sandwich ( wondering if she did something to it) . I returned back to speak to the manager during my lunch hour from Fort Jackson and come to find out it was manager with horrible morning disposition. The young adults were sweet, courteous, and attempted to resolved my concerns. Bottom line, there many coffee places and I understand I'm just one customer but the manager needs additional customer service training. read more

This is the WORST Dunkin' Donuts I have EVER been to....... and I've been to ALOT of dunkins. I have complained to their corporate accounts on Twitter and Facebook on multiple occasions with a promise that the franchisee would contact me, which never happens..... they are always out of stock of things - bagels, wraps for wakeup wraps, creamer for coffee. When they do have bagels they're typically stale and their donuts are soggy - glazed donuts are slimy and gross, frosted donuts have the frosting sliding off all over the place. It's gross . The staff is also awful. Every now and then you get 1 decent worker but 95% of the time they couldn't care less about you or your order. My most recent experience will keep me from going to this location ever again; while I waited at the drive thru one of the workers was practically yelling to who I suspect was another employee out of my sight "you're still a b****, you're still a b****, why you so rude? You're such a pu**y. What's wrong with you, you on your period or somethin?!" I could hear this while sitting at the drive thru window. Other employees were clearly uncomfortable about it. There were CHILDREN in the store (I know this because i saw them walking out as I pulled around the front of the store) This is absolutely appalling and unacceptable behavior. I wrote to the corporate again LAST SUNDAY, they told me the franchisee would contact me....... a week ago.... still nothing. Oh and the bottom of the receipt for the contact information for the GM is incomplete, so clearly they don't care if their customers are unhappy. AND the icing on the cake, I ordered a med hazelnut iced coffee with 1 cream (order repeated back to me and correct on my receipt) but I got a medium iced decaf "CS Half" which I hadn't noticed until i got home :( Never going back to this location again. Ever read more

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I ordered an iced coffee and it was good but they were out of most of the donuts. I was really craving a donut. Maybe they will get more tomorrow. read more

DO NOT GO HERE! The service to this place was lackluster at best. The people there seem to not care and did not have a thought about their outward appearance. The managers air of the distain for customers was apparent. I read the reviews before I went there but could not believe that this place is that bad. I should've listen to those reviews. read more

Dunkin' - Manager my ass. Mohawk? - Coffee & Tea Near Me - Columbia, South Carolina

The absolute worst. From donuts dripping with frosting down the sides because it's too thin to stay on the donut, to random exclusion of certain common flavors, to locked doors forcing customers to go through the drive through this is the worst Dunkin' Donuts. read more

Worst Dunkin' I've ever been to. They never have bagels & I ordered a bagel with cream cheese and I don't understand why they don't put the cream cheese on the bagel. If I wanted to do it myself I would've made my own bagel. Also they gave me cream cheese with no knife. This is not even the first time I've been upset with this Dunkin'. read more

If you have somewhere to go don't stop here before. I've always gone to dunkin but this one is by far the slowest and I understand their using drive thru only but everywhere else they can still knock out the orders in no time, it literally took 28 minutes to get the coffee and we would have left if we weren't stuck because of the line. read more

Trash quality and doesn't listen to what's actually ordered. Donuts were sad and the refresher was gross

Worst Dunkin I've ever been too! What a joke! Rude employees. At 1 o'clock they were out of donuts. When told that, I said already at 1 o'clock. She said we have been going since 6 am ma'am. We ordered a ghosts pepper donut to try, it came on a chocolate cake donut. I ordered a medium Charlie cold brew. She tried to hand me a hot coffee. I said that's not right, it's an iced coffee. Then said here woman. SERIOUSLY!!!! read more

This Dunkin was getting better, got a renovation...and now it is back to the same. Locked doors, so no way to pick up mobile orders except waiting in the mile long drive thru line. This can be changed in the app to avoid this. Customers use mobile ordering so they can swing by and leave. Now, with now way to cancel one, we are stuck! read more