It always seems to be at least a 10 minute wait for the drive-through. Today was particularly bad approximately 15 minute wait to get to the speaker only to be told that 3/4 of the things I was looking for they don't have because they ran out. The definition of insanity is repeating the same behavior and expecting a different result..... so I am done with this location read more

Been to Dunkin' up and down the East coast. This is by far the worse one I've ever been in. I was the only person in there and took 10 minutes to take my order and prepare a coffee, sandwich and hash browns. 3 employees standing around and 1 actually working. The sandwich was not made properly and the hash browns were limp and under cooked. My coffee was also not what I ordered. I'm at Dunkin almost daily for at least coffee. Never seen one like this before. read more

Aside from not being friendly, the staff locks the bathroom so no one can use it in the mornings. I guess it's easier than cleaning it every few hours like legitimate businesses. It's really sad for as many customers as come through this place that they can't have common courtesy. read more

I needed to place an order for 5 boxes of hot chocolate for a work party. I called a week in advance to set the order and I called the day before to confirm the order. The day before I spoke to a woman on the phone who took my information and said my order was confirmed, if there was an issue a manager would call me. I didn't receive a call so the next day I sent someone from my office to pick it up. When they got there the DD employee did not have any record of my order even though I had called twice. They were able to make them but because it was not ready on time the hot chocolate was late to the Christmas party. I went back to the store that same night to purchase more hot chocolate and some munchkins and a female cashier helped me out. I was disgusted when I saw her drop a ton of brown bags on the floor on a sticky stain, pick them up and put them back on the shelf for use. IT WAS NASTY. They were going to give me one of the bags for my order but I told the Shift Lead and he didn't seem to care about the bags from the floor being used. This place is so dirty, there is another DD up 50 and there is Donut King down 27 if you want donuts. I would not trust this location. read more

Dunkin' - Donuts Near Me - Clermont, Florida

I really am not coming here again, they really dont care about your order & will get it wrong & the worst part of it all is that when you tell them its incorrect, instead of just simply resolving the issue they'll stand there & argue with you over it. Already a red flag, on top of their terrible customer service? Ruined Dunkin' for me overrall. read more

The owner simply does not care about his business, and gives free reign for the manager to do whatever they want (which is absolutely nothing). I can't even begin to count how many health code violations and overall safety hazards are committed at this business on a daily basis. if you value your health, and well being, you are strongly urged to go somewhere else, or visit the other Dunkin' Donuts that are nearby in Groveland and minneola. read more

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I will no longer be dining at Dunkin' Donuts. On top of the drive thru service being terrible, they have changed the menu selections too many times. They offer virtually nothing of sustenance for those who do not eat pork or beef (with the exception of their sub-par donuts). Not worth the wait. read more

The staff is overworked and understaffed. The employees are working very hard to get all of the customers orders out correctly and efficiently however the place needs to be cleaned. DD just doesn't have enough staff. I saw a fly landing on the donuts so I just ordered coffee. THe cashier was very friendly and smiled as she greeted us read more

Someone needs to teach these people customer service. I didn't even get acknowledged at the drive thru window, they were too busy gossiping. While waiting I saw it looked disgustingly dirty inside. I was asked to pay in cash instead of card because the cashier was too lazy to type in the number. I saw the car ahead of me give their drink back and drive away. Now I know why! My donuts barely had frosting and looked like whoever made them didn't care at all, the drinks were horrible and tasted like there was way too much artificial sweetener. Will never go back there. read more

This is by far the worst run Dunkin I've ever been to. Their service times are atrocious, order accuracy? What's that? I've never gotten hot food in a timely manner that was correct. Ever. The last time our order was wrong, we called to complain, they assured us they'd take care of us the next time we came in. They did, and that order was wrong too. My wife said she would never go again. Today it's been 2 months or so since we've tried. I was solo today and figured I'd give them a shot. 20 min in the drive through, and of course after driving off, I notice I'm Missing a sandwich. Drive back, walk in and it's mayhem. Line out the door, drive through practically out in the street, and the staff all running around like zombies. The manager has managerial skills equivalent to that of a bag of hammers. Sure I was given 4 free donuts for the trouble, but I'd much rather just have my order be correct and on time. This place needs everyone fired, bring in a new staff properly trained with IQ's over 110. I don't know how they're still in business. read more

Rolled into this Dunkin Donuts after a long night of Debauchery. Ordered a Large Hot coffee and boy did I need it! Had to be in Virginia Beach, Virginia by that night and was in a major rush! My coffee did not take long, it was not bad. In fact I never got my coffee. I stood in the store for 32 minutes and the staff just talked about High school football and "leaked nudes". I left the store, and took my business up the road! read more

QUICK? EASY? ...Not here Bunny the shift leader wasn't happy to great my group of four. Questioned everything I said with sarcasm. My order was greeted with a roll of the eyes. This is not my kind of breakfast service. Her employee was very nice and understanding of the situation, seems to happen often. 15 minute wait on three bagel egg cheese:/ If you are looking for a meal, stay away read more

I decided to grab a cup of coffee from here at around 7:30 tonight. As soon as I walked up to the door there was a sign on the door saying drive through only. I pulled up to the drive through sat there for five minuets then someone finally came on and took my order and told me to pull up. As soon as I got to the drive through window they asked for my order again. How hard is it to understand extra large Coffee with milk and sugar. This place had horrible customer service and I doubt I will return here if I am in this area again. read more

Went there today for national donut day. The place was disgusting. Floors, counters, bathrooms. I noticed it and I don't usually notice these things. My wife was beside herself. I am sure it was a crazy busy day, but they probably lost more future business than they gained. read more

Here is the skinny on this place. Dunkin is the worst place ever. The owner has no concept of the restaurant business. It shows because he doesn't know how to hire or treat his employees. He has gone through 23 managers in a year.The managers do not allow mandatory breaks and there was 1 manager who actually adjusted time clocks so employees who earned overtime would not be paid for it. A lot of labor and wage violations here. They were even violating child labor laws. (i have proof)The place is hygienically filthy and needs a lot of work. most of the donuts started out as frozen. Boycott this establishment since the owner does not deserve to own a restaurant. You have been warned.Oh go to donut king on 27. BEST donuts EVER!!!! read more

This location is hit or miss. (Mostly miss) I made the mistake of stopping by today and ordered a dark roast coffee. I didn't drink it until I got home. Big mistake. It taste like water with cream and Splenda. #ugh I had to pour it out. I usually try to go to the location in Minneola. I don't know what I was thinking when I stopped in here. I'm going to contact corporate because this location needs to step up their game or close. read more

It was really good but the guy couldn't work the cash register and I droped the coffee

Time to make the donuts. No glazed. No chocolate glazed. Had about 4 selections. I left on way to donut King.

I have to wait all year long for my favorite ice cream flavor (Love Potion 31 comes out shortly before Valentine's Day). It is by far their best flavor, and I know that the other Baskin Robbins stores have carried it as late as July or August. Last year, the Clermont store stopped supplying it at the end of February. When I complained about it, the manager told me she would get it as long as she was able to this year. The last shipment of February just came, and they didn't even bother to order it. Now I am stuck waiting another year. I will do my best to avoid that Baskin Robbins store from here on out. read more

Was kinda in a hurry and thought, DND is usually fast. Not only did I sit forever waiting in the drive thru line, they messed up my order even after repeating it back to me. The people are kinda snippy in there too. read more

By far the worst dunkin I've ever been in. I've heard bad things but I am a try it for myself kind of person. Today I decided let me get some ice cream. Well I went in and one of the ladies just looked at me. I said ice cream she just looked at me said nothing and then another lady came over to help me. None of the I ice cream was under the correct label. They had about 10 flavors but only maybe 4 had actual ice cream in them. I figured I'd compromise. I ordered a two scoop cup and asked for cookies and cream needless to say that was empty as well. The lady did go and check the back. As I was waiting I looked around and saw how dirty and dark this place looked( and it is 1:30 sunny day in Florida). She came back and said I'm sorry we don't have it I said thank you and left. I will never come back to this place. Everything I've heard negative about this place is true. If I could give it no stars I would. Horrible place and I was really upset because I really wanted That bask in Robbins ice cream!!!!!!! Management or corporate needs to really step in.... read more

NOONE knows what they are doing... Utter Chaos and the coffee sucks! We need another Dunkin like the one in Ocoee in Clermont..

Where do I begin on how abysmal this place is. Drive thru had 5 cars in it, estimated time to get through was 12 minutes. I order a waffle cone with cookies and creme, my girlfriend orders a frozen coffee with caramel swirl and whip cream. When we get to the window they do not have cookies and creme and they don't even have vanilla. What kind of ice cream joint doesn't have vanilla? We get our stuff and I get the dinkiest, straight-from-a-box waffle cone, not the fancy ones they used to have while my girlfriend's coffee didn't have caramel or whip cream. Seriously the biggest bummer for $8, what a waste. Might try another location some other time but will not be going back to this one. read more

My wife and I stopped in to grab their Frozen Coffee. My only complaint is the poor condition of the store. The restroom is in need of repair and cleaning. Actually the store in general is dirty. read more

Today the manager argued with me when I told her my drink was made incorrectly. Last week the drive through worker laughed at me when I ordered a croissant with just cheese. Very unprofessional. Will not be back. read more

This Dunkin Donuts has a great night crew, they are always greeting guest with a smile and polite attitude, also all the food is made to order and the coffee is always fresh. Their shift leader is great and treats her employees with respect. You can clearly tell this Dunkin has gotten good again. read more

I just walked in, not one clean table, no customers and al employees laughing and not one cleaning anything.

I love this dunkin I have seen some mixed reviews on here but I go in there every morning and they are always friendly and always have my order correct. read more

This is the worst DD of them all! Coffee is never correct, sandwiches get sausage instead of bacon a lot of the time, iced doughnuts are stacked on top of one another in a bag so they stick together. Also, be sure to check your dozen doughnuts in your box before you leave the drivethru. Sometimes they simply fill the box with whatever they have left instead of what you request. There is another DD several miles up the road and I am now doing to drive the extra miles because this one is so bad. read more

Worst Dunkin' Donuts ever! They are always out of something and the employees are rude. Perfect example of how employees can ruin a good brand.... read more

I've always loved dunkin. They have my favorite coffee and for the most part the employees are pleasant and helpful if something is incorrect with my order. The past few times I've visited various locations my order has been incorrect and I've not had the time to wait for it to be corrected. Well this morning I had time and I expressed that I thought there was granulated sugar in my coffee, not liquid like I had asked. The young lady who gave me my coffee took it back and let her coworkers know. A lady with a scar on her cheek came over with massive attitude to tell me it wasn't. I told her okay if you say it's liquid sugar I'll believe you. She then threw the coffee away to make a new one like I had just slapped her across the face. I don't know who pissed in her cherios but I sure hope she's let her sour attitude go. read more

This location has some of the worst employees I've ever seen. Several occasions I've seen this girl working and talking to customers like pieces of crap. Super rude and absolutely no customer service skills. read more

Horrible service. Takes forever to get anything. Place is so unorganized, and combo specials are misleading

Ridiculous!! 20 minutes to get a cup of coffee and sandwich. Every time I go in there it takes forever! Employees are obviously not trained, and managers standing around. Done with them!!! Will never go back!! read more

For months this Baskin Robbins is always out of something when we go there. They'll be out of java or jamocha ice cream, then they will be out of chocolate ice cream, then they'll be out of hot fudge. We always have to modify our order in some way. Tonight, Friday at 6pm I pulled up to the drive thru and ordered a two scoop on a sugar cone. The lady proceeds to tell me they are out of cones. I was like, "All of them?!" She said yes. I conceded and said a cup would be fine and ordered the coffee ice cream (java or jamocha I always forget what they call it) and chocolate for my two scoops. She says okay so I pull up to the window. At the window she tells me they are out of chocolate ice cream. Are you serious?? How can you run an ice cream store and not have any cones (sugar, plain, or waffle) and not have any chocolate ice cream at 6pm on a Friday night. Whoever owns this franchise is a terrible business person. Seriously, learn to keep your store stocked. This has been going on for months. How hard is it to order the appropriate quantities so you are not losing customers. I cancelled the whole order and left. I don't plan on going back, not even for the Dunkin Donuts portion. This owner does not deserve my money and there are two other Dunkin Donuts nearby. I'll miss the Baskin Robbins ice cream, but I just can't deal with the mediocrity of this store any more. read more

The worst service ever and I have no idea why I keep going back for more. Never again. I think that they screw the orders up on purpose sometimes. I guess this explained there horrible rating on every website! read more

Okay I normally just drive up and use the window . My daughter and I promised her three and five year old ice cream because they were so good that day. Walked in and the place was literally filthy. All tables dirty floor looked like it hadn't been washed in weeks. The ice cream case was completely opaque with dirty hand prints. Non of the ice cream was labeled. I asked to speak with the manager. While I was talking about how disgusting it was my daughter had to take the three year old to the potty. Again she came out and said it was horrible poop and pee everywhere. The Manager said it wasn't his fault it was an old building and they were busy. No one but us there. I said there was no excuse for a Dunkin Donuts or any food place to be this horrible. He said sorry. So I am writing this review and going to call corporate for Dunkin' Donuts and 31 flavors to lodge an official complaint. Also food safety inspectors at Town Hall. I am very afraid of people getting sick from this place. read more

Awesome coffee-best in Clermont! No gluten free options so that is very dissappointing

Today I walked in with my family of 5 and we were the only people in the building. After ordering over $45 in food we picked a table and noticed none of the tables had been wiped. Since i had only seen 2 employees I asked for a wet paper towel. The guy came back with a dry blue towel (they may use these for cleaning). Then I asked again for it to be wet and also mentioned that it was to clean the dirty table. Then i began to see more employees behind the counter while waiting for the wet towel. Once i got the wet towel i walked to my table and cleaned it so we could eat our breakfast. I was very disappointed that the employee did not offer to clean the table or asked another team member to do so as i think he was working the kitchen. read more

It is July and I stopped in to Baskin and Robbins to get a Banana Royale and when I was trying to place my order two people were talking. One was giving incorrect information so the other took over. At any rate I ordered the banana royale with pralines and cream and cherry jubilee well no cherry jubilee was included and the hot caramel was in one chunk on one side. Needless to say I am not happy with this. Don't they know that the worst thing to do is to come between a pregnant woman and her cravings? read more