February is basically an excuse to lean fully into sweets, and Cold Stone Creamery understood the assignment. Chocolate, strawberries, ice cream... say less. We ordered ahead recently, and the pickup process was incredibly easy--fast, friendly, and smooth from start to finish. I had to try the new Berry Velvety flavor, and wow... EVERYTHING. The red velvet cake batter ice cream paired with graham cracker pieces and cream cheese frosting was a true blessing. Rich, velvety, perfectly balanced, and dangerously easy to devour. This flavor alone deserves a standing ovation. My wife went with one of her all-time go-to's, the One Smart Brookie--because if cookie dough is involved, she's already sold. A classic for a reason and just as good as ever. While picking up our order, the team included a sample of the Falling for Chocolate flavor, which was such a smart (and appreciated) touch. It was packed with decadent chocolate goodness and instantly made us want to come back for more. Marketing genius--and it absolutely worked. We were blown away not just by the flavors, but by the top-notch service. Friendly, efficient, and genuinely welcoming--especially impressive for a quick pickup order. Elite pro tip: Just order the Gotta Have It size. You'll have leftovers and won't feel compelled to eat it all in one sitting... though temptation will be strong. It had been a while since our last Cold Stone visit, but we were so happy to return. Delicious flavors, easy ordering, and excellent service reminded us exactly why this place remains a favorite. We'll definitely be back--probably sooner than planned. read more

Cold Stone Creamery - Cold stone in winter garden village - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

Always a favorite treat for our fam. Excellent ice cream and always a great experience! A bit pricey, but worth it ;-)

This was my second time visiting this location. The line was out the door. Despite being a long line there wasn't a long wait. I ordered the apple pie ice cream. The ice cream is delicious I couldn't wait to devour. There is seating inside but it's very small so being that it was packed with ppl I just took my ice cream to go and walked around. The area had life music playing outside and other neighboring restaurants. I highly recommend. read more

Cold Stone Creamery - Apple Pie a la Cold Stone - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

Their ice cream is awesome but the Cake Batter n' Shake is addictive. Seating is limited and it can get a little chaotic when it's busy but it's always well worth it. read more

Stopped by Cold Stone Creamery to pick up cupcakes for a birthday party. They have cases with grab and go items including ice cream cakes, ice cream sandwiches, ice cream cupcakes, and pre-packed quarts of ice cream. I appreciate this option so I can grab delicious desserts without having to order days in advance. We got 2 variety packs which included the Sweet Cream Cupcakes, Cake Batter Delux Cupcakes, and Chocolate Devotion Cupcakes. They were a hit at the celebration, everyone enjoyed them. If you're really in a pinch, you can order the variety packs on delivery platforms so you don't even have to make a special trip to pick them up. Yes, I had to do that once when I (almost) forgot a birthday.... read more

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Great ice cream Apple pie creations is the best. Even home delivery is spectacular and arrives frozen. Really appreciate that.

This seems like it's probably not one of the better locations for this chain, based upon the raves I've heard about others. When you enter it seems cramped, and there's no obvious way to get the cups for the frozen yogurt machines, many of which are not operational. "Stone" appears in the name because the ice cream is frozen to order on a cold marble counter, while being mixed with any desired add-ins. I had a mint and chocolate combination that was just okay. It would have been better without the lumpy brownies that were included as one of the chocolate ingredients. On a reutrn visit I had a coffee lovers combo which I liked much better. read more

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Jon, the assistant manager is the bomb.com! Drove around wanting fro-yo and settled for ice cream. To our surprise, the wall when you come in has fro-yo! Then a small topping bar but if you want more than what is offered they will give you anything else behind the bar. We sampled other flavors of ice cream from the girl serving as well. We ended up with two yogurts and two ice creams. She started helping us, but maybe seemed new so he jumped in and started giving her suggestions when he saw her fumbling. I asked a ton of questions! Ended up with a yummo creation since I wanted an almond joy type creation and what they came up with was good! Then he started helping my husband at the fro-yo counter and we started talking military. They give a discount FYI! Such a nice guy to leave in charge! We will be back in, thank you for great service on a busy Friday night!! Bathrooms in house. Tables in house. Parking is a nightmare!!!!! Be patient. read more

Cold Stone Creamery - Almond joy creation on the bench out front! - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

This is a nice store. The quality of the products are good. But unfortunately they don't have ANY options for someone that can't have sugar. And it is a little bit expensive. Anyway, just wanted to say that these days, a place that sells candies and/or ice creams, needs to think about offering sugar free options. read more

Cold Stone Creamery - Menu - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

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Would've been cool until they flat out refused to honor their Yelp check in offer. (Didn't matter that we purchased 4 ice cream.)

I hate to say it, but I honestly kinda hate coming here. Personally, I don't want to pay over $5 for their smallest size of ice cream. Their flavors are delicious, yes, but it's just ice cream. Why so expensive? Am I just cheap? It's just not worth it to me. Anyway, my second issue - this is literally the ONLY place in the area with froyo. Most likely, their froyo standards are so low because they don't have any competition. It is cheap, price wise, so I'll give it that, but I'm not a huge fan of their (very plain) flavors & when we went today, there weren't any cups where they should be, so we had to wait a while to get one from the ONE associate. Yes, ONE. One who looked overwhelmed and overworked and as if he'd rather be anywhere but there. No offense to him, though. I totally get it. Here's an idea! How much easier and efficient would it be if there were TWO associates working, instead of just one!? We all know they don't get paid much per hour, anyway & for what you charge for ice cream, it shouldn't be an issue. Cut your budget elsewhere, maybe. Thanks a lot, corporate greed, for killing customer service because you are too cheap to care. Harsh? Maybe, but that's the impression I was left with after today's visit. Not likely to return any time soon. read more

Great quality almost never seen before, tried the cotton candy flavor with Twix the employees were helpful and polite few indoor seating was the only problem but overall worthy of my review. read more

To say I am disappointed is an understatement. My Mom and I ordered a cake a month in advance of my May 1 Baby Shower. One week before hand she stopped by the store to ensure everything was okay. She was told everything was great. She went to pick up the cake the day before and realized something was off. She did not have a photo of what we ordered. The manager Mike who ironically was the one who made the cake commented that if I didn't like it, she could bring it back and they would fix it. I luckily have a photo that I had taken of what we ordered. We picked the design out of their book. The one in their store. It was NOTHING like what we had ordered. She brought it back with the photo I had and showed Mike that it was nothing like what we had ordered. He said he would go ahead and try to fix it. He commented they were out of the figurine that was on the design and that they were unable to locate another store with it. None of this was mentioned on Tuesday when my Mom went to check in. My Mom arrived back home and received a call from Mike. Mike mentioned how the cake seemed melted. Which of course it was as she drove it home to Clermont and back because they messed up. He also mentioned that a cake that size (we ordered the largest sheet cake) takes time to make. We understood this which is why we ordered it a month in advance. To top it off he said well "Publix makes cakes". I didn't want a cake from Publix. I wanted an ice cream cake. He said he would see what he could do. My Mom picked up a slightly better cake the next day (day of the baby shower). Honestly the first cake was so horrific there was plenty of room for improvement. The time comes to cut the cake at the Baby Shower. I cut into it and it's the wrong flavor! We wanted the chocolate chipper and there were no chocolate pieces in the cake. The cake was also not placed on cardboard inside the box. It was literally sitting on the box. Another disappointment. I tried to call the store and no one would ever pick up. I did have someone call me from customer service, who apparently works at the I-drive location. I explained the above story to which she felt terrible. She said she would reach out to the store and ask them to refund us. Two weeks later and I still had not heard back from her. I called and she said she was waiting for them to follow up, but they would not refund the cake. According to the owner we took the cake and ate it. I'm sorry, how were we supposed to know that it was the wrong flavor until we cut into it. Were we supposed to tell our 40 Guests sorry you can't eat this we need to take it back, in the middle of my Shower? She apologized and gave me the owners phone number. I have called him many times and it always rings and says the voicemail is not set up. I am incredibly disappointed that no one is willing to assist with this. No one is willing to look at the photos to see how terrible the cake really was. With everything we have been through it would be nice to be able to talk to someone who understands. I am incredibly disappointed as Cold Stone has always been my go to for my Birthday Cakes. This experience has changed my views completely. read more

I went to cold stone with my husband and we both got a ice cream Sunday 1/18/15. The total was $11.69. Well, I hand the guy my debit card (TOTAL MISTAKE ) I WAS charged $115.69 then he tried to refund me and refunded me $1,115.69. Then charged me again for $1,104.00. I got out to the truck pull up my back account and YES $1,219.69 is taken out of my back account. ($1,219.69 FOR TWO ICE CREAMS) I call my bank and they tell me they don't see where they have refunded me and they could take up to 5 days at some places. I have been trying to call head quarters to talk to a manager of some kind, and yeah that's like pulling teeth from a chicken. Well finally talk to one manger in head quarters. She didn't give much information. Said someone was going to call me back with more info that same day. Which was Monday 1/19/15. Well today is Wednesday 1/21/15 and Still haven't heard from anyone and $1,219.69 is took out of my checking account. read more

Cold Stone Creamery - What happens when you go to cold stone - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

"COFFEE LOVERS" is my Paleo diet Kryptonite. This is the absolute, hands down, best. We wait in line, order, and watch em put it together, pay and leave; we never stay. Always a take away to devour in the privacy (and protection) of our home. So, whats to review there? The "mixologists" here have always been of good cheerful spirit, so if something about the management sucs, it hasn't surfaced for us to tell. My rear end hasn't grown either because I do practice M-O-D-E-R-A-T-I-O-N, so I can also get the GOOD stuff, not that wanna be yogurt chit. So glad they haven't closed in the predicted year as by Brian L. read more

As with the entire chain, it's a bit on the upscale "gourmet" ice cream pricing but well worth it when you just have to curb your craving. Good location next to restaurants to grab an indulgent dessert. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

I came in here the other day to get some ice cream to take home. I asked for a founders favorite in the ours size and the employee working insisted that there are some of those in the freezer already made. While I appreciate the gesture of her trying to save me time, there was no one else in the store and I wanted a fresh one. She assured me that it's the same. Needless to say I felt pressured to purchase the pre-made one. I really don't appreciate the laziness. Not to mention when I asked for a cone to take home she rang up two which is not what I asked for. I did not receive a receipt for those two cones purchased either. I will probably come back but I'm not pleased with the service I received here the other day.. Update: after recieving note from owner of cold stone I emailed and never received a reply. Very poor Buisness skills. Do not appreciate being ignored. read more

The ice cream is amazing in taste! The staff has always been friendly and willing to help. The downside is the cost. It is a little expensive. It is a ice cream place we visit if we are craving something unique read more

I stopped by this evening for the first time in a couple of years. The ice cream was good and the service was fast. It was an enjoyable experience. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

Not a good experience at all. We had 1 of each size. My wife got a Like It in Coconut with pineapple. They didn't have enough pineapple, so he went to look for more. In the time it took him to come back with pineapple, her ice cream was a soupy mess on the cold stone. She didn't finish it. My son got the Chocolate Devotion. It was good, he said. I got the Gotta Have It with coconut and pineapple. Mine wasn't soupy like my wife's, but the ice cream tasted a bit old. It had a weird taste to it. Also, the man preparing mine decided to throw it in the air and catch it in the cup. While this looked cool, he ended up losing about 1/4 of mine on the ground. Did he top it off with more ice cream? Nope. For over $17, I won't be back. It is definitely not worth that for this level of service. Oh, and get your line in order. We were ordering 3 dishes and the 2 groups of people behind us had theirs before ours were complete because new people would order and other people were taking heir orders rather than completing our order. read more

My gf and I dropped by for some ice cream after grabbing a burger at Red Robin and we walked away feeling pleased. We decided to order a 'Gotta Have it' of their Founder's Favorite and received a free waffle cup with the 'check in'. This combination was a mixture of sweet-cream ice cream, pecans, brownie, fudge and caramel; it was very delicious. I'm sure this place can get crowded at times which would cause extremely long wait times, but we were lucky enough to be the only customers which allowed us to get in and out within a matter of minutes. Our server was nice enough; I truly don't have anything negative to say. read more

Cold Stone Creamery - (Gotta Have It) Founder's Favorite - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

A overpriced ice creams. ... a yogurt small cup a tinny cup for my daughter. ... $10.....however it gets better. ... after I pay my daughter want few white chocolate little drops... (on her little cup can't put more than 3 or 4) and the cashier make me pay $1.05.....seriously. ...she took my credit card and charge me for it...wow.... read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

Disappointing on all levels... It's pretty hard to mess up ice cream from a satisfaction stand point, so obviously this boils down to service and value. 1 star pretty much sums it up. read more

Ice cream---yum! I've been to Cold Stone many times for their ice cream creations. And one time for their frozen yogurt. (I'm not a fan of their fro-yo. I'll stick to their regular ice cream). Today I got the Cookie Minster. Mint ice cream, fudge, and double oreos. Yum! There are so many fun ways to make your ice cream. A bunch of ice cream flavors and lots of mix-ins! read more

How disappointing, waited on a very slow line then having a rude staff say... do you know what you want? She half mixed the ice cream put it in the cup and I was just watching how much she hated her job. Beyond that the store needs cleaning, tables and chairs were sticky like it hasn't been cleaned in a long time. Worst Cold Stone experience ever. read more

The ice cream is delicious and the choices are abundant, but the prices are really high for just ice cream. Customer service is also always friendly. read more

This is my second visit to this location in the past year. The first time we left without buying anything. Tonight was no different. We ate dinner next door and thought we'd give them a second chance. We walked in, saw the unclean conditions, smelled the dirty odor (never a good sign in food service) and walked right back out the door. Never again. This place is dirty and unkempt. Two of the yogurt machines were broken and the floors and tables need a good scrubbing. The ice cream in the display case was overflowing in the silver trays and the glass and the bottom of the display case had crusty dried ice cream in the crevices. So gross! If I can see this on the sales floor, I have to wonder what the kitchen area looks like. All of these faults can be fixed with a little bleach and some elbow power. I'm not sure what happened to this location. It used to be very nice but once the yogurt machines were installed everything went downhill. We decided to hit up Red Mango instead. It's healthier, always clean and the staff is friendly. read more

My wife and me went yesterday before going to the Church to eat frozen yogurt but to our surprise the machines were not working! We asked the employee and he told us they do not offer or serve yogurt anymore although on their Webpage and on their advertising outside the business they advertise as yogurt bar! It is strange since they have several Yogurts machines which were not working! We asked for ice cream which was delicious! read more

Gabby is very rude. She was yelling at me while I was ordering. She was talking to me as if I was stupid and had absolutely no patience. Horrible customer service. Definitely will not be coming back. read more

Frozen yogurt was less than frozen, liquid. the topping bar was not well kept and seemed stale. I expect to pay a lot at ColdStone, but I expect high quality. the place seemed dirty. THE KICKER: guy at counter asks me if I want a receipt. No. Additional DOLLAR charged to my card. Shady. You are not even safe in broad daylight in an ice cream parlor. they will rob you. read more

Cold stone gets two stars because the guy behind the counter had a piss poor attitude every time (been here more than once now ) and didn't welcome us when we walked into the store. Instead of asking how we were doing and what we wanted he just stood back there staring at us with a frown on his face until we asked him a question. Then once we told him what we wanted he never confirmed or anything and just went to work making the ice cream. When you check in on Groupon you get a coupon for a free waffle cone or waffle bowl which I thought was a great deal since that saves you like six dollars but the catch is that you don't actually get the whole thing for free but rather just the waffle part watch is like a one dollar savings. The ice cream is very tasty and very good and the ice cream alone deserves 4 to 5 stars but the staff doesn't. read more

Cold Stone Creamery - Front counter - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

Cold Stone's products are pretty consistent at any location--flavorful ice cream with your favorite mix-ins. I'm reviewing this particular location because the service we received a couple of weeks ago was just so good. The gentlemen behind the counter (Hayden?) was charming and entertaining. His female counterpart was sweet and prepared our orders quickly, efficiently, and with a smile. Thanks for making our little dessert run so enjoyable! read more

This is probably my favorite spot to get ice cream with my friends! The young lady named Brittney knows me by name and always recommends great flavors of ice cream! Definitely will be back soon!! read more

Love going here for ice cream. Store is always clean and the staff are polite and friendly. We shared a large strawberry blonde cup. It is big enough for two. The indoor seating isn't available due to Covid but it is nice to sit outside and enjoy the warm evening air. Also if you sign up with them you get points towards freebies. I go several times a year and have never had an issue. I will be back. Thank you. read more

I stopped into the Cold Stone in Winter Garden on a Wednesday night. There was one young girl working behind the counter and three people in line. The girl working was moving so slow, acting like she was miserable, barely greeting customers, no smile or any enthusiasm whatsoever. Since I know the ice cream is so amazing I waited in line for 20 minutes without any progress and finally left. Too bad this girl seems to hate her job. read more

I always thought coldstone was super overpriced. My past experiences were the best (the crew was rude) but I was craving ice cream after work and coldstone is on my way home so I gave it another try.. Brittney was so sweet and nice to me even though they were about to close. Great employee! Will definitely being coming back from now one hoping she is working read more

Be prepared to make choices, they have lots of them. They still have their ice creams that they chop almost anything you want and add too you frozen scoop and now they have a a serve yourself frozen yogurt with all the toppings, beware you do have to weigh it to purchase though. Either way it'll cure your craving!!!! read more

I've been here before but I think they had a bad day. Went to get the cups to fill the yogurt no cups. Went to get cheesecake yogurt none had to go with the cotton candy it had no flavor. Went to get the toppings about 1/4 were empty. I would go back but hopefully they fix these things. read more

I have been here many times but went to try the new yogurt bar. The yogurt is more like soft serve ice cream but was very good. There is a decent amount of flavors but the real star was the toppings. They had every topping you could think of. I mixed peanut butter cup and snicker "yogurt" and put snickers and Reese's on it. It was excellent. My wife did chocolate and coconut "yogurt" with coconuts and almonds. read more

gabby was very helpful by showing us the different signatures and suggesting popular ones. shes super friendly with my kids. great costumer service. i would come back if we lived in town. read more