Not happy with the quality of food, the service provided, or the atmosphere. They messed up my order would not answer the phone and my bagel was squished. Worst Dunkin ever. read more

Dunkin' - Sad bagel with "white cheese" - Donuts Near Me - Cape Coral, Florida

we came here to try and get a quick yummy breakfast but this has now been the second time that their piece of shot machine forgot a hash brown me and all my friends are fed up with the lack of effort and sassy employees this is not a good establishment TERRIBLE TERRIBLE TERRIBLE read more

Was served by the screen and that was perfectly fine I ordered the five dollar meal deal got an iced coffee with creamer caramel and Splenda but it came completely black I told the lady that it wasn't right and she told me to pour it out and then she got mad at me and said I poured out to much keep in mind I never sipped it then she goes back and adds what I need come back and says I'm not stirring it for you I said why and she said because you drank out of it. THIS IS OUTRAGEOUS!!!!! read more

What a shithole. The coffee was handed out to me with a severely damaged paper cup. The rim was totally smashed down so the lid had nothing to grip on to. The young woman at the drive-thru scalded herself when she started to pass the cup of coffee to me. The lid just flopped off. So instead of getting a new cup and pouring my coffee into that, this future democrat fukctard handed the damaged cup to me. Needless to say that there was no way to drive with a cup of scalding hot coffee filled to the rim, and no lid. So I had to go inside and wait in line, completely negating my quick cup of coffee on the way to work. At 3.55 a cup that's just wrong. The convenience store by my house has coffee that tastes just as good, in a bigger cup for 2.11 after tax. If Dunkin makes you go inside anyway, pay more, get less, and get nasty attitudes from the 'tards inside, why bother? read more

Went there this morning ... Drive through lady was rude .. ( the register girl with the ink .. Lil heart by the ear .. my co worker order coffee and when we got to windows she had a stank attitude.. dropping the change back in hand sloppy change fell out and hit ground. No thank u or nothing . I was in passenger seat and witnessed it . Even asked her co worker if she was having a A bad day .we live less then half mile from this location and when we got back the bacon was cold . I personally don't use this location anymore due to similar service rather go to del Prado store. But I wasn't driving so I had no say so . I understand a customer service is rough Job But Sometimes the money we make is rough too So we spend our money.The service should be a little bit better especially the attitudes read more

The girl in the drive thru with glasses was very rude and not patient, was missing half of our order and after waiting it came out freezing cold. Will never be back . All of the workers look miserable and just stared at me walking past the window... seems like someone pissed in everyone's cereal. Not how I wanted to start my morning. read more

Wow how disappointing was the service here . First off they got half my order wrong . I asked for cookie butter cold foam and they gave me whip cream. Then they didn't even fill up my hash brown bag and they were soggy and old . I went inside to exchange them and they had to redo it twice . The picture below is how many hash browns they gave me after I went in because the first TWO batches were soggy!!! read more

Dunkin' - Donuts Near Me - Cape Coral, Florida

Sadness! :-( What we ordered - * pumpkin spice signature iced latte * iced americano The latte was good but the americano was absolutely terrible. It was very burnt tasting and overly bitter. You could taste the burnt in the latte as well. The service was very slow but the lady who handled my order was nice. read more

The worst Dunkin' donuts I ever been in. First when I walked in no hello, welcome to Dunkin' donuts nothing employees were rude not attentive and one of the main reasons was one employee, Diane at this location was too busy being on her phone instead of helping a customer I was trying to get her attention took a while also it was not busy at all, the one girl was making my order but the other employee Diane could have helped her out so I could have received my order in a appropriate time. Extremely disappointed in this Dunkin' donuts. No work ethics at all and I feel I am probably not the only one that has complained about their attitude. I myself personally will not be going back to that location. Actually when I got to the place I was visiting my niece told me she went to the exact location to order three copies and she drove through the drive-thru and that person that worked the drive-thru was extremely rude, her order was not ready in the amount of time that she was waiting in line. to me this is so unacceptable. I give the Rating, zero to negative zero Star. read more

My first stop on the drive north, this Dunkin has a good location on the corner of Pine Island and Del Prado. Convenient with a drive through but at 8:00 am, there was a bit of a queue and I was impatient to get on the highway. Inside, the dining room is devoid of tables. Pandemic and all that. The staff at the register are behind a plexiglass panel and were wearing their masks. The restrooms are closed. My large coffee with cream was delicious and inexpensive. The nice lady at the register pointed out that with their BOGO, two smalls is the same amount of coffee but a bit cheaper, but I only have one open cupholder so that's not an option. No donuts for me today. Keto powers! [Review 13380 overall, 698 of 2020.] read more

Dunkin' - Dunkin' in Cape Coral - Donuts Near Me - Cape Coral, Florida

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I ordered from the drive thru, a young man was at the speaker. I would be in the middle of ordering and he would continue to say anything else over and over again? Extremely rude rushing me to order and got my order wrong. I asked for 2 French vanilla creamers and 2 sugars. He gave me a cup of sugar! I don't have time to go back to correct it. I'm so mad right now as I wanted a nice refreshing coffee. And I was the only one in line it wasn't busy. read more

Dunkin' - My cup of sugar - Donuts Near Me - Cape Coral, Florida

The coffee and weekend staff are unbelievably terrible. I did not even eat my order, it went straight to the trash. The facility was very dirty and flys were everywhere around the pick up counter. There was also a slim pickings of doughnuts on display. I decided to order an Iced Americano and Apple fritter with a Wake up Wrap. Two employees were openly trying to figure out how to make the Americano stating they "didn't know how to do it." I was given an iced drink full of cream. While waiting for the rest of my order I witnessed working staff EATING from a box of donuts behind the cash register, then proceed to prepare food to go(no gloves or hand washing). The aloof attitude of it's not my job and here's your food (with missing items) was heavy. As I was given the rest of my order I threw my food away as it did not feel safe to eat. My whole experience was so ridiculously bad I had to laugh in disbelief! Do not waste your time or money at this location. read more

By far worse dd probably on planet earth. Been there 2 times. 1. Waited 40 minutes for a bagel with cream cheese 2. Messed up my order, had to wait again 20 minutes. Bottom line if you're in a mood to wait a ridiculous time for something that should take all off 5 minutes. I would def recommend. NOT! read more

still the worst location ever! zero stars if possible. 30 plus minute wait no matter what time you go. these people are so slow.

Still honestly the worst Dunkin ever. Judy gave me the worst frozen coffee and tried to pass it as a brown sugar cookie iced coffee.

literally the worst DD on the planet. it should be shut down. I stood there for 5 minutes before anyone even decided to look at me. and then that will not give me change for a 50. which is ridiculous. since I ordered 10.00 worth of food. they stand there and bitch about everyone in the drive through. like why do they want what they want. omg you are in the service business. people come there for food. give them the food. shut them down or get a competent manager in there. read more

This is the 3rd time I have been to this location. It is the more modern design. Good parking, although there are only a few premium (shady) spots. They have 2 meeting rooms that can be reserved. They have the usual free wifi and there is a TV with CNN or some such news program on. There is also a small seating area, 4 leather chairs around a small table. The staff seems friendly enough. read more

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They got me in with the $2 any size ice coffee between 2 and 6. I got a large one with hazelnut. It was decent, but the hazelnut was a bit harsh so I would not get that flavor again. read more

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Dunkaccino from machine lukewarm watery.... That's what I went for. Stale maple frosted donut. My dog liked it. Did not leave a tip after watching girl at Drive thru trying to scan a customer's phone in the sunlight for at least 10 minutes before taking her phone and pulling it into the shade so it would scan properly. No common sense. 15.00/hr??! read more

It's terrible my bagel had no cream cheese and it took like 10 minutes to cook the bagel and they gave me a flimsy straw that is to small.

They need to correct there hours of business and put the right hours on the website they would have more business turn on the light on the drive thur menu board as half of it is out always and some times it is off completely and you cannot read the menu. Don't know who owns this business but between the owner and manager it is not very well ran to be a very successful business read more

Staff was cleaning parking lot when I arrived. Food was fresh and hot. Coffee good. Dining room was pretty much empty but was filthy. Many tables uncleaned, garbage all over everywhere. Was here 30-40 minutes and no one came to front house. read more

Dunkin' - I guess people just dont know how to clean after themselves. - Donuts Near Me - Cape Coral, Florida

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Not customer centric. I forgot to order something at the drive thru. When I got to the window I was informed. I'm sorry I can't add on to an order? Are you kidding me??! What MGMT is running this place...not only is it not customer friendly but you are eliminating revenue with this policy. How stupid. They should be encouraging revenue at the window. SMH. BTW I cancelled my order and drove away. I have been in hospitality MGMT for over 20 years including F&B. read more

The service was ok My main problem is that the manager on duty. Was talking down to her employees like they were dirt on her feet Saying "what's wrong with you, abr and swearing at them. Just yelling and screaming at her crew. Telling them get it right ,put stuff back , that there is no try there is only doing it right or failing" Your brand should not be represented like that. Warm regards Bonnie Morawa read more

First time at this store. I ordered 6 donuts because the traffic was starting and it would take too long to get Krispy Kreme.....I should have made the. My 6 donuts tasted like they were leftovers from yesterday. Very disappointed, never again. read more

They have a poor team and manager worst DD ive dealt with dont bother!and owner wont call you back EVER!

If you go to this place make sure you have plenty of time on your hands. When you first walk in you are greeted by Miss Sunshine (Katie) who stands there with the most disgusting attitude and proceeds to tell everyone that steps to her register how she isn't supposed to be there and how she hates her job!!! It literally took over 20 minutes for and iced coffee and a black coffee and 50 munchkins!!!!!! Needless to say pack a lunch when stopping by this Dunkin Doughnuts!! read more

Fast service -opposed to the other nearby slow dunk donuts. I'll be coming here from now on for my morning stop.

Went there this morning and could not get waited on. Nobody in the restaurant except me. 3 employees working with 2 of them talking to each other. No cars in line yet didn't have time for me. read more

I can't believe the rude customer service I received here. Last time I went here, I drove through the drive thru, & was treated with such disrespectful customer service. They gave me the wrong order & dirty looks before I paid I drove away. I didn't have the time to drive all the way back to fix my order. I went out of my way to be extra nice too...Only to be given dirty looks & angry tones in return...Today I tried one more time to give them another chance. After ordering & making sure my order wasn't mixed up again, I pulled up to the drive thru window, and was treated extremely rude again. This time, I was given dirty looks, rude & angry tones again, and ALSO...was handed my credit card back extremely aggressively & angrily. These women are obviously unhappy & have very poor customer service skills. I will NEVER be returning to this specific dunkin donuts again. read more

This is the 4/5th time I've been to this location where my coffee has been made wrong or just tastes like water down coffee. Then when you try to correct the girl, she just blows you off. About to drive further to a different location or spend more at the Starbucks next door. I've wasted a good $25 on coffee that I end up throwing away because it's terrible. read more

Worst coffee shop in Cape Coral. They got my whole order wrong. They overcharged me. When I returned the order and asked for my money back they only gave back $4.00 I told them I paid $8.00 they said there was no receipt so they couldn't give back all my money. To understand how brain dead these people are, I was the only customer in the place, so they couldn't blame the mistakes on being too busy. I wasn't treated like a customer I was treated like an annoyance. Avoid this place. read more

Today was the first time I decided to get coffee at the non-local shop up the road. I didn't make it through my order via drive-through before they lost my business entirely. Whoever was taking orders over the intercom was rude and demeaning. I'll go back to supporting locals. This guy clearly didn't want my business. And, I didn't receive a receipt so I wouldn't be able to include his name in this review. read more

After the third time coming here I have come to the conclusion that this is the slowest and worst DD I have been to.