Customer service is poor as always they are so busy laughing through the drive thru speakers they can't get your order taken. How are you supposed to eat with no napkins are you hurting that much as a company you don't care about your customers service??? Your muffins at 530am are ice cold and hard right out of the refrigerator I could of bought a box at Walmart if I didn't expect freshness go to another location this one is terrible read more

Worst cold brew and iced coffee I have had. Literally just dirty water. Looks the color of ice tea, but not even tea. I have been to many and always get the same. This location needs a refresher on Dunkin standards. This is not even close read more

Dunkin' - Cold brew??? - Coffee & Tea Near Me - Cape Coral, Florida

Ordered an ice coffee ahead on the Dunkin app. Went inside and have never seen so many workers doing nothing. It shouldn't be so hard to get employees to work. If I owned this place I would be pissed. It took over 15 minutes to get an ice coffee yet I ordered ahead. SMH read more

Great Dunkin however super super busy!!! The line both outside and inside was very long. But once ordered it came out fast. read more

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The worst customer service I could ever experience coming to this Dunkin, not only that they can't get an order correct because they can't understand me. They clearly can not listen to an order a customer wants and correctly go through with it. The manager is beyond rude to customers and take the sides of his workers even though they can not do one thing right. I asked for an everything bagel not toasted, cream cheese on the side. I got the exact opposite the only thing that was correct was the bagel itself. I ordered a matcha and took a sip... I got chunks of matcha in my mouth... they didn't shake or mix it correctly. read more

I did not receive the order I placed. I placed an order for a dozen. I got three donuts I ordered. one jam filled and two glazed. Absolutely ridiculous. No one to answer the phone. It's a voicemail. SAVE YOUR MONEY IF IT MATTERS WHAT YOU ORDER!! read more

My wife ordered her drink inside and the girl got the whole thing wrong everything she said wasn't right all numbers were off made a nasty drink and now she has a bad day she loves her drink the way she asks for it not the way they decide to make overall bad experiences here this is just one of them read more

Drive thru is always wrapped around the building so I decided to go in. Much quicker! Out of all the Dunkin Donuts in the Cape, I think this one is the best. It's definitely the cleanest. After reading some of the past reviews from other customers, they all mention the customer service is awful. Well, have you ever had good service at Dunkin? Not me. Lol it's ok though, as long as I'm in and out quickly and not late for work, I'm ok with their staff not talking to me. read more

Dunkin' - Ghost pepper donuts?! Yes please! - Coffee & Tea Near Me - Cape Coral, Florida

Half the people that work the drive thru are deaf you have to yell and repeat your order multiple times. They hand you your coffee with coffee leaking out the sides so it gets everywhere and they are incredibly slow read more

Super upsetting that I've become a 1 star yelp reviewer but that's how disappointed I am. I used to go daily for my breakfast bagel and coffee however the inadequate cook line can't seem to toast a bagel according to customer order without management having them remake it. I am now a proud owner of a toaster and dunkin unfortunately lost a loyal customer. read more

We have a discount card that we purchased from Pop Warner, that allows you to purchase 12 donuts for the price of 6. We have never had an issue with this discount card. Today, the staff refused to honor the card, even though it states that it is accepted at all Florida locations. They claim they "don't have a button for that." Claudio (manager/owner - unsure because he never identified himself) refused to honor the card. He was unapologetic, rude, and had a flat affect. Unfortunately, this is not the first poor experience I have encountered with this location when it comes to stealing money from patrons and not fulfilling their orders. It is extremely unfortunate that this business is run so poorly, because it is in a very convenient location for our family. read more

I go to this Dunkin very often. The manager is super nice and knows my name. He always grabs my mobile order if he sees me. Honestly I don't know what people expect. They're coming to Dunkin. Get coffee and a donut. You're not there to get gourmet food. Don't overestimate where you're stopping. The drive thru is slow. I get that but you can order ahead on the app and they're pretty good at getting those out quick. Get out of your car. It's faster. read more

I thought it was great that the Cape added another Dunkin, unfortunately this one is awful. The employees are rude, I order the same coffee each time I come and it's different every time, and they do not know how to spread cream cheese on a bagel! I have even specified if they can please spread the cream cheese, but apparently that's a difficult ask. read more

Dunkin' - the inside of a bagel with cream cheese - Coffee & Tea Near Me - Cape Coral, Florida

Stopped in to grab a coffee and the service and coffee were great! Nice quick line as well. read more

Dunkin' - a person holding a drink in a car - Coffee & Tea Near Me - Cape Coral, Florida

This location has the worst customer service bunch Teenage kids with rude attitude. I held back from yanking one over the counter how can y'all be so hateful and rude to a autistic child!!! The owner to this Location has not return my calls. read more

I am not one to write reviews often but i think this dunkin deserves it. This is my favorite dunkin in all of cape. Most dunkins make my coffee very watery, this one is consistent. The manager is great and so nice!! They are super quick and efficient and make sure my order gets right to me. I usually order in the app or go inside and I haven't had an issue. Cute little spot. I always leave with a smile. read more

Grabbed coffee before work. I saw that this dunkin had horrible reviews... went anyway since there arent many dunkins close by. My coffee was delicious, i had to wait a little bit for my sandwhich, i got egg and cheese on sour dough bread (never got that before, but figured it was a little healthier than a croissant) well it was worth the wait because it was nice and hot. Thanks for starting my morning off right! read more

The slowest Dunkin' Donuts on the face of the earth. Can they have one designated person on the register?

Good service and was greeted with a smile and a good morning when you walk in. The donuts were delicious and the coffee was outstanding.

I can't believe how many negative reviews I've seen talking about the drive thru wrapped around the building- as if that's something employees can control ESPECIALLY during season (clearly some people haven't worked food service a day in their lives). This dunkin is the BEST in the area. All the employees are always giving their 100%, especially the manager on duty. I did not catch his name but that man is a great leader and works alongside his people. The coffee is always perfect and when it's not, they make sure to correct it always. read more

This has got to be the slowest DD in America. Seriously. The drive thru is always wrapped around the building and you would think at first that it is because it is just busy but nope- be prepared to wait 20+ minutes in the drive thru every time. read more

Worst service ever and food not even properly cooked, never going to this one again... staff is extremely rude

Avoid this place like the plague! Worst customer service! They went straight to the extreme and refused service because I didn't drive around the massive building before ordering. There were no cars in front of me, no cars behind me and no cars when I left. Make a wrong turn and expect asinine service at this location. read more

Wow... Just went into Dunkin' Donuts to buy some breakfast and got treated like crap by Marie their associate and their manager Claudio. After standing there for a minute and a half me and my mother decided we could just leave since no one was going to acknowledge us. They were busy but I was willing to wait and when I brought it up to Marie she dismissed me And wouldn't even say I apologize. Her manager wouldn't even apologize either. I've worked in the Customer Service business for 30 years and I've never been treated like that. They suck. I even had a customer who was waiting on her order to even say ever since Marie had been working for that store she's been really rude. I believe it it happened read more

Came through the drive thru today at 4:05 pm offer #996 and ordered a large ice sweet tea. I tried calling but nobody answered the phoneS the tea honestly tasted like it's been sitting there for days and has a bunch of foam on top not normal for sweet tea. I've gotten sweet tea from other locations and it taste great but at this one it is awful and frankly I didn't even want to try and get another one it turned my whole stomach. If I could give you no stars I would. read more

I rarely leave reviews but just had to because I love this DUNKIN! I have been a DD fan for years and always joke that you never know what you are going to get but this is the only Dunkin that keeps it consistent every.single.time. The AM manager remembers me and even knows my name when I walk in and is always kind and pleasant. He leads a tight ship and everyone I've interacted with has been really sweet even in the one situation where my order was slightly off. If you are in a rush I recommend doing mobile order. I'm moving in a couple weeks and I'm devastated to leave my home dunkin! read more

Horrible, it's been bad service every time to go. Today was the worst, I had to pull into the drive through from another entrance due to construction, I didn't cut anyone off but the manager told me I couldn't pull in that way and I had to go around. I just left, I knew my order would be messed up. I would highly recommend avoiding this Dunkin. read more

on Friday about 10:30 am we stopped at Dunkin and got a dozen doughnuts to go. six custard filled chocolate. and 6 heart shaped jelly filled doughnuts. the jelly filed ones were so old and hard that we could not eat them. It was obvious that they were old and should not have been sold. the custard filled were good and fresh. we will not go in there again due to this incident.n people be wary of their products. read more

This location had the best coffee, but recently it tastes like the grinds are being double brewed, very watered down coffee. I quit going to the nearby Starbucks for this reason, looks like Dunkin' is hiring corner cutters with steal bucks experience. read more

Omg. I ordered the pancakes, and they didn't offer any syrup. I ordered drinks and they did not give me straws for the drinks. If I'm drinking on the go how am I supposed to do that with no straw or at least let me know if there's no straws available instead of catching me by surprise. Plus the pancakes were cold. read more

normally they are on point, but today my online walk-in order took over 15 minutes after I got there , but the system showed it was complete. when the manager sees the numbers for turnaround time it is a lie. they skew the numbers by just hitting it's complete even though it wasn't even started. read more

Yikes. My order was all wrong. I got a sandwich with no cheese and it came with cheese. I ordered a small coffee with 1:1 and a medium coffee with 1:2. The small coffee looked like milk and the medium coffee looked super brown. The employees put 1:2 in the small and 1:1 in the medium. The place was not busy at all and all these mistakes were made. Definitely going to have to check my order before I leave next time. read more

Look the amount of times that my order has been messed up is insane. My food gets either burnt or it's cold as ice. My coffee always some how gets messed up even though I'm ordering right off the menu. Today I ordered a drink and the lady said you should have ordered a signature latte instead of correcting what I'm pretty sure I ordered. Dunkin stays disappointing ‍ read more

EVERY SINGLE TIME I COME TO THIS DUNKIN DOUGHNUTS SOMETHING IS WRONG , Sandwich ice cOld , coffee nowhere near what I have asked and paid for , I believe shit can change so I try and try again , this will be my last time , step it up ! read more