Dear Yelp, Ordered an iced coffee and an iced latte through the drive through. The employees on the intercom were talking to themselves and not taking our order. We had to say "hello" and were told one minute. Then another person came on the intercom to take our order. They couldn't figure out how to put it in the system. They finally figured it out. We pull up to the window. Waited 5 minutes. Nothing. Beeped the horn. Nothing. There were 4 people working inside. We left. It was so bad it was comical. Love, Nicole read more

Another group of shops that all follow the same model. My reviews won't change much except for location and staff. Usually every time I have walked into or visited a DD, I am greeted well and served quickly unless there is a long line. A very pleasant woman behind this counter was extremely friendly and knowledgeable. It was easy for me this time as I was just ordering coffee. This time I took advantage of the app and ordered ahead of time. It certainly helps move the process along. I drink my coffee black so any backup by sugar and other add-ons doesn't usually affect me, and I see this type of slow down no matter where the coffee comes from. I did not order any food on this trip. Kudos to this team for keeping their location up to the standards of the other "Dunkin" locations. read more

Dunkin' - All ready for the day. - Coffee & Tea Near Me - Blakeslee, Pennsylvania

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I can't begin to tell you how awful this DD is! We were there for 50 minutes waiting for our entire order! There is no such thing as team work here and ALL the employees are lackadaisical. Look up the word, I swear there's a picture of this DD in the definition. After waiting 40 minutes one of the workers asked if we were waiting on drinks, we said yes. She said,"I'm not making drinks for the front counter, I'm making drinks for the drive-thru." It took another 10 minutes for the "new guy" to make our drinks. While we were waiting a lady walks in and complains that they missed 5 breakfast sandwiches. She looked at us and said, "You guys are still here waiting for your order?!" She placed her order before us, went home, discovered the DD employees left out 5 breakfast sandwiches, and had to come back to get the rest of her order! I have never been so disappointed and frustrated. We didn't even get an apology after the whole ordeal. The coffee was okay and there was no cream cheese inside my plain mini bagels. I'm definitely not recommending this DD, go somewhere else. I only gave one star because I had to in order to post this review. They rate 0 stars. read more

If you burn food you should make a new one..this isn't acceptable to give to customers unless they ask for it well done or toasted more than once read more

Dunkin' - Burnt croissant - Coffee & Tea Near Me - Blakeslee, Pennsylvania

The cold brew, hot chocolate & espresso was very good! Oscar was so nice! We came through right before close and he was so sweet. Very professional & courteous. read more

I have never been to a slower Dunkin in my life. The drive thru sits at a standstill for minutes at a time. Literally boggles the mind how they could be operating this slowly. read more

What a lovely little Dunkin' in Blakeslee. While in town for work at the Pocono Raceway we frequent this location prior to heading to the track. We've been treated with nothing but kind, smiling faces and fast service. I've been pleasantly surprised by the freshness and fullness of the donut counter. Each morning this weekend I got a half chocolate & half sprinkles donut and it's been the perfect little sweet treat to start the day. And let's not forget the cold brew - such a smooth taste. One of the best coffee blends at the big chains. I wish I would of asked our cashier her name as she was nothing but helpful, patient and kind as my coworker and I contemplated the very important decision of our morning caffeine. It's a highlight of our trip here in the Pocono's and I'll look forward to returning next year! read more

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This is absolutely the worst DD I have ever been in, stopped in here because we were in the area. Went in to use the bathroom and was immediately disgusted crap all over the toilet puke in the sink and your shoes stuck to the floor.... Needless to say my traveling companion had the same experience so we just left without ordering to never return read more

I feel like this Dunkin' Donuts deserves a much better star rating then it currently has. We are from out of town but have come here the past 2 days because let's face it, there isn't much in this area and we needed coffee.The hours worked perfectly with our schedule as well. The space itself is kept very clean and both days we had the same cashier (wish we knew her name!) and she was fantastic. Both days the wall of donuts were fully filled with many different options and everything looked extremely fresh. She even accommodate my weird requests like 1 munchkin and only a pump and a half of French vanilla in my almond milk cold brew (delicious by the way) and a hot cup to go over my iced coffee. If I lived in this area, this dunks would for sure be a regular stop for me! read more

Dunkin' - Fresh wall of donuts - Coffee & Tea Near Me - Blakeslee, Pennsylvania

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The dirtiest eating establishment I've ever seen. The servers touched EVERYTHING and never once cleaned their hands. Wiping hands on back of pants and then grabbing donuts, etc. So gross read more

The food was ok but it took 30 min to get your food and I am not joking there staff did nothing for the customers in the store but did all of the orders online read more

I rarely go to Dunkin' Donuts but we were in the Poconos and in need of a quick breakfast for the early drive home. My husband and I both ordered medium cold brews (black), and he tried the meatless sausage, egg and cheese sandwich while I had the egg and cheese sandwich. Props to Dunkin' for putting veg-friendly options on their menu! The drive through was quick and easy and everything was packaged nicely. Though our sandwiches were simple, they were hot and tasty - better than expected! The cold brew wasn't bad, either. Great option for when you're on the go in the Poconos! read more

This could have been the WORST experience at a DD ever. The staff was rude as can be and seemed like we were interrupting them by ordering. When we got to the window the woman had her mask, that looked like it was found in the parking lot it was so dirty, barely covering her face holes. The donuts are standard ... if you don't know "time to make the donuts" went away a long time ago and what you are getting are delivered from a donut factory servicing the outlets. Tough to mess this up ... but they did. I thought pumpkin went away with x-mass and by mid February we could avoid that mouthful of yuk. Thanks for sneaking one in. Don't go ... stay away and if you must you have been warned. read more

Why is a ZERO STAR REVIEW STILL NOT A THING!?Absolutely disgusting. Slow. Rude. Dirty. The worst part of the experience was Abbigail. If she is in charge or a manager of any capacity she needs to receive extensive training. If she is not I'd consider letting her go. Sad to say that, but I am beyond upset with what just occurred in this DD location. She started cursing behind the line making food while my 9 yr old niece stood there waiting excitedly for her food. Her exact words were.."are you kidding me!" Because they were getting a couple of orders "we were F*-king slow the whole day. She was absolutely awful. I'm a corporate restaurant manager and I'm appalled at her customer service and professionalism. No one picked your job for you lady. My niece said thank you after she practically threw her bag at her and that witch didn't say a thing! No you're welcome no thank you. No good morning greeting. Just short and nasty with every guest spending their money! Unreal. The place was absolutely disgusting (the bathroom was the WORST!) trash all over it. I will never return and I RECOMMEND you avoid it and go to the WaWa right in front of it. There is a reason people have given this store low ratings. I just didn't check before we went. Don't bother spending money here. read more

I paid for a drive through order. Wrong order. Stopped in to get the correct order and they told me I didn't pay. I was there for 45 MINUTES waiting for them to 'count the drawer' then check the security camera. After the 45 minutes they handed me a larger latte than I had ordered. Never apologized nor told me why I had to wait and argue with them. The server seethed at me when I asked her name and wouldn't come out and show her face when I asked for an apology when it was all over. $4.00 and 45 minutes. I am assuming they saw me pay when they checked the security footage but they never said. Just gave me my reward - a larger size than I ordered. Also, I called the number that is on the drive through window. Got voicemail, twice, left messages and never heard back. If you can, avoid this Dunkin and drive down Rte 115 toward Wilkes-Barre and go to the Dunkin at the bottom of the mountain. They are friendly and efficient there. read more

Went to this location twice & both times my coffee was made right & the donuts were so fresh!!

If I could give 0 stars, I would. I have been here many times because I've had a house in the area for 10 years. They take over 30 minutes every time and manage to mess up the order each time I come. Staff is rude and establishment is dirty. Do not recommend. read more

Don't go to this store! The restaurant is dirty, orders are often incorrect and senior ownership is not responsible for for poor signage and operations. I complained for two weeks before I received a rude, condescending response from a member of there management team! Shame on Dunkin Donuts!! read more

Come onnnnn, out of glazed munchkins at 10 AM, always something with this place but I guess that's what happens when your the only DD around ------------------------------- March 17, 2019........Update Stale Munchkins this place is horrible read more

Yuhhhh still slayin the day dunkin:))your donuts are very tastyyum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum yum read more

My friend and I come here all the time after we have a late night, but only because this dunkin is so close to home... they screw at least one thing up every time we go read more

this is not the first time i've had a bad experience at this dunkin. they are usually very rude & mess up orders. i went today and i was waiting in the drive thru for 35 mins (there were 3 cars infront of me) and our order was messed up and some of it they forgot read more

This Dunkin was ridiculously slow and the service was not good. Their workers are standing around make the line wait upwards of 20 min to order and then another 15 to wait for their drinks. This is fucking outrageous and corporate needs to figure out what they need to do to whoop this store into shape. Never coming back. read more

Made what I thought would be a quick stop here during my commute on a Saturday morning. The service was terribly slow. There was only one girl on the cash register and the line started forming out the door. I waited in line for 15 minutes before even placing my order. Once I ordered my bagel, I waited an additional 15 minutes for it to be made. 15 minutes to make a bagel???? Save yourself the trouble and just go through the drive though. The drive through seemed to be moving more smoothly than service inside. read more

I had a summer job nearby this Dunkin Donuts and stopped by nearly every weekend. Like the reviews said, they run out of things FAST. I would come on Saturday or Sunday mornings to get a multi-grain bagel with cream cheese (nothing fancy) and all but once, they did not have any multi-grain OR wheat. I came in around 10 am as well, so in my opinion, they should not have run out of stock so early. The only time I was able to get the bagel I wanted, I was there at 9 am. I've never had a problem with their coffee, but the service isn't great. I went through the drive thru, and I had to sit in a long line of cars for about 15 minutes before even beginning my order. They seem understaffed and unhappy, and often, their attitude is reflected in the service. I would suggest avoiding this Dunkin and going to the Wawa next door instead. You are more likely to find what you want there. read more

I have been to various Dunkin donuts a handful of times and never had any issues to report. This location however was crazy. I walked into the store and was number 5 in line. It took me 30 minutes to get to the front of the line and place my order. 30 minutes. There was at least 4 employees working. In between every order the employee would leave to make a drink. 1 employee was taking drive through orders. But what were the other 2 employees doing? Not anything helpful. The whole thing was very inefficient and I wasn't the only customer to notice. They should've taken our orders back to back so that we didn't have to stand in line for half an hour at least. Then the customers could sit down to wait. read more

Slowest service ever for coffee. The drive thru line is always wrapped around the building. And there is always someone staring at you smoking a cigarette while you sit in the line. Be prepared to wait 15-20 minutes for a COFFEEE. Just park next door at WaWa and grab n go in two minutes. read more

Overall, very clean restroom, very clean dining floor and very clean behind the counter look, gave it an A and 4.5 stars, still they gave less fillings on the sandwich/crossaints than other places so I have to take .5 off and average down a bit... read more

Dunkin' - A Dunkin Donuts Promo Ad. - Original Hot Beverage. - Coffee & Tea Near Me - Blakeslee, Pennsylvania

If I could give this Dunkin a negative rating I would. Never have I encountered such incompetence. They ran out of eggs and sausage at 9:00 in the morning after waiting in line for 20 minutes and they completely forgot about our orders. This place sucks. read more

My friends and I are up here for the week and we ordered 6 coffees through the drive through and it was very quick. The next day I ordered almond milk in my coffee, but they were out so they gave us 3 large coffees for the price of mediums. read more

Took FOREVER on a plain iced coffee. When asked about an order an employee said "I don't know ask someone else." No straws were available and when I asked for a straw one of the workers rolled her eyes at me. My 6 piece hash browns came with 4, and were very cold. Please save yourself the trouble and don't go here! read more

shoutout to the awesome ladies that were working at dunkin the morning i went! very satisfied!! thank you ladies!

I have visited this location 3 times. It was enough. They need to rename this location Dunkin Donut. They ran out of donuts the last two time times I attempted get something to eat. I have never ran into a Dunkin Donuts location that ran out of EVERY type of donut. read more

Dear man at Dunkin' Donuts: (one of the only men I've seen working here) there is no "X" in espresso. You're a barista, pronouncing it wrong makes you sound ignorant. Please feel free to write an open letter on facebook if I've offended you. read more

The workers aren't always friendly, but the coffee and food are usually good.

Incredibly slow....Sunday AM crew can't keep up w/ crowd. Poor selection of donuts/ muffins/bagels....limited quantity of the ones they do have...went early enough when they should have been stocked. All coffees made correctly as ordered. Normally do Dunkin' daily in MA, but can do without here. read more

Kinda hard to mess up coffee, but they did it to my amazement. Ordered 2 extra large coffees CREAM and SUGAR...got 2 coffees with no sugar at all. read more

Every time I've asked for a donut they are all out. They are so slow, especially in the drive thru. The orders are always wrong, the coffee tastes stale, and the workers have an attitude. read more

Not very friendly staff and very slow for a dunkin donuts. Not a big selection of donuts either. Last time I was in there was a long line that took forever and when I finally got to order my DD card (on phone) wasn't working. This was noon on a Saturday, the cashier told my DD had the system down for maintenance! On a Saturday at noon? He was not nice about it either especially when I told him I had no cash! read more

clean, ppl are friendly, they went all out for Xmas and it's very cute ! great place to stop if you're driving on 80 forever