Absolutely the worst experience I think I've ever had at an establishment. I ordered a coffee on my way up to a business trip to Cleveland from Columbus, saw the employee pour from the decaf container and asked if she was sure it was regular. She was doing many things so I wasn't positive what I had seen - she assured me it was regular. I continue on my trip, and after 30 minutes or so I realize no caffeine effect upon me. I called & spoke to the manager Bruce Zay, and was told I couldnt get a refund unless I brought the cup back - I was already 45 minutes away. I asked for him to at least speak to the brunette girl in pigtails that made the coffee and explain to her to be more careful, & "Bruce Zay" (if that's even his real name) said "oh? So you're instructing me how to speak to my employees?" He also pretended that there was static and he couldn't hear me speak - I had been on the phone all morning, and no one had complained of a bad connection. I asked to speak to his manager (Missy Plues), and in fact - she was even more rude than he was. At this point, I was very irritated, and she actually hung up on me. I might seem like a total Karen at this point, but have you ever tried functioning with four hours sleep with no caffeine in your system? I rest my case. To add a final nail to the coffin, I actually went so far as to contact Dunkin' Donuts corporate (it was a long drive, lol) and they promised me a call back - I have never gotten one. I swear this, and I swear this for the rest of my days - unless I absolutely have no other option, I will never visit another Dunkin' Donuts again For my weekly donut treats to my employees - or for ANY coffee runs whatsoever. That ends up being $30 a week x 52 weeks per year, times, however many years my company carries out the Friday donut tradition. You do the math. read more

Dunkin' - My order this past Wednesday - Donuts Near Me - Bellville, Ohio

Not sure why only a two star. We utilized the drive thru. Prompt service. Our simple coffee and latte order was accurate. Easy in/out off of exit 165 on 71. read more

Dunkin' - Medium black coffee & Caramel craze iced signature latte - Donuts Near Me - Bellville, Ohio

The food was great. The service and team members were very helpful and friendly. The shop is kept clean and presentable with a few tables for waiting on your order or doing some work. read more

Time to eat ALL the Valentine's Day specials. Hurry in to get 'em while they're pink! This is my go to location, because charging my EV here is FREE! Fast service, free E & tasty donuts... it's enough to make Homer Simpson Go SOLAR! TalkToGrant.info to learn how you can Go Solar too! It's all connected & it's all good! Love on Big D, love on! read more

Dunkin' - Gotta love V-Day! - Donuts Near Me - Bellville, Ohio

I have posted a couple of reviews (all negative) concerning my interaction with Dunkin Donuts. However I wanted to express my gratitude to this particular facility and its Manager (Carli). On a somewhat regular basis I travel to Columbus, Ohio and this facility is near my halfway mark. So in the past 7 years I have stopped at this Facility dozens of times. In my last visit there was an issue concerning my order. I tried using my phone app for payment but according to the young clerk it was not working. It's a busy place and several customers were in- line behind me. I opted to just pay in cash. Later that day I checked my transaction history and observed that the initial app transaction had in fact been successful. So I had double paid for the order. I contacted Dunkin Donuts and they issued me additional points on my account. I was pleased with the very quick response and resolution. A couple days later I was contacted by the Manager of the facility (Carli) and she issued an apology as well as a full refund and a free cup of coffee. I told her that I was very appreciative at not only her attention to the matter but Dunkin had already handled the issue. She insisted that she wanted to make it right. Carli was courteous, professional and understanding. Every once in awhile you have contact with an individual who displays that level of leadership that needs to be recognized. Many thanks to Carli for your attention to this matter and your professionalism in handling the situation. Maybe what Dunkin needs is more Managers like Carli. WELL DONE. read more

The plus is the staff was friendly. The issue is, they're severely understaffed. This means service suffers. We ordered 2 black coffees. Thats it. It took 10 minutes in the drive through. As we waited it came to me...This is probably why the place was dark at 5:30pm. No exterior lights on. Maybe they hoped it would deter customers so they could catch a break? read more

Worst Dunkin ever! I will never go back! They were slow, refused to give food when it sat at the window. Very rude. The food was all spilled in the bag. This not only happened to me but my parents in front of us in the drive thru. Never go here! read more

Service is terrible and thy jack the price up compared to our local DD. Need to find another halfway point DD.

This is the worst Dunkin. And I've been to a couple other bad ones. Every time I come here they say they can't make hot food. The employees have complained about the owners saying they can't keep enough workers to be able to make hot food. Also have heard from the employees the equipment is broken and they can't make all the menu items. Just close this place down !!!! I wouldn't even give this any stars if I had the opportunity. read more

The only reason I am giving this place one star is because the girl at the drive-thru counter was nice. At 9:45 they were out of glazed and sour cream so I asked for a white filled powdered donut and they gave me a dry blueberry donut. The medium coffee lid would not fit properly and I ended up spilling coffee on me. I will not be returning. This is the first negative review I have ever given any place. read more

What a joke. This place doesn't even deserve one star. Line out the drive every single time and online ordering is pointless. I ordered at least 15 minutes before arrival only to arrive and be completely ignored for another ten minutes and I was in a huge rush. I walked out without any acknowledgement and NO ORDER! This place is absolutely terrible every single time. Workers are complete brats read more

If you are looking to go in and order from this Dunkin' be assured that you will be accosted by the "person " in charge. Who was very condescending and rude. Considering that you are "person" who is in customer service. I didn't even get to order because the inside was closed and they were only taking drive thru drink orders because, "surprise" they are understaffed because no one wants to work with a condescending attitude and rude person " read more

They didn't have 3 of the 5 items I wanted!! Clearly somebody's not doing their inventory.

I have been to this location a few times, all in the early mornings, and they are OUT OF DONUTS every time!!!!! Do they even sell donuts? I don't even know. They advertise that they do. Out of donuts before the first 3 hours of being open????? What a joke. If I could leave a 0 star, I would!!! read more

I come here quite often as I work nearby and the service I receive every time has been amazing & my order always is right. When I order an ice coffee I ask for extra cream & sugar and that's exactly what I receive. The dunkin team is always so cheerful & happy to help their customers. I'll be coming back per usual read more

...truthfully, im a huge DD fan, and this location didnt dissapoint. The coffee was perfectly brewed and hot. AAA+

i really enjoy dunkin as one who always goes there however the last few times i have been there there has been plenty issues with it... today i went they claimed they had no straws but proceeded to give me one and refused to give my friend one the ovens were "broken" they had no milk put milk in my friends and refused to put milk in mine they had no doughnuts what so ever they gave my friend a lid that did not fit properly and leaked all over my car yes they are good at times however there always seem to be an issue at some point read more

Stopped there on a Saturday evening around 830. Kids wanted doughnuts so seen the sign and pulled off 71. Place was all lit up, big open sign, and not one doughnut to be found. I am sorry but if you are Dunkin' Donuts and you are open, you damn well ought to have at least some doughnuts. Needless to say won't ever stop at that location again. read more

Not sure why those one stars are there. The people are ALWAYS pleasant at the drive thru. Coffee always hot and fresh. Or chilled, how I normally get it. I'm an on the go and they normally have everything. I think ONCE they didn't have glazed donuts, so there's that. Overall a great DD. read more

Would not recommend they messed up on my drink and just put another sticker over my drink was absolutely disgusting. They said they can't make food because they are too lazy to make it. Never coming here again read more

Just stopped at this dunkin after a crazzzy ass weekend. My mouth bout dry as fuck and I come in. Me and my girl get 2 Carmel iced coffee. One with sugar and cream and the other with some skim milk. Now I get my coffee it looked nice can't lie, I took one sip, and my face turned Made the most sour bitter ugliest look I've ever felt in my life. I was appalled and offended by the taste of the dirt shit 1842 created of the first lightbulb mud tasting ass coffee that I regretted putting near my tastebuds. I've never had a coffee that tasted like 6'4 bodybuilder that just beat my ass. Worst coffee I've ever had 0/10. read more

When we first pulled up the lady couldn't even take our order because she was laughing so hard over the intercom. We had a simple order of 2 Frozen Caramel Coffees with Whip Cream & Caramel Drizzle. Upon getting our drinks we noticed there was absolutely no caramel drizzle on the sides nor on the whip cream like it's supposed to be. I tasted my drink and it was absolutely bitter with no caramel taste/flavoring so we decided to go back around and ask for them to be fixed. We were very polite and were told that we were WRONG. That there was caramel in it and that we were to go on our way. I get this drink very often and I know for a fact that I hate bitter coffee and love the caramel. So I knew that we didn't get any in our drinks. Danielle R proceeded to give us sas & attitude. We've never been talked to and treated so poorly over something so SIMPLE. This worker obviously lacks basic human interactions skills and doesn't even care. Beware going to this location because they will mess up your order and then proceed to practically blame it on you with no refund/ or help. Poor service read more