This is a review on ordering a firearm from their warehouse and having it shipped to your local store. I placed the order on Sunday evening and received an email Wednesday saying it had arrived. I went there, filled out the proper paperwork and 45 minutes later I left with my Firearm. I will say though, I have a valid CPL in my state and that made things move faster. The first firearm I purchased from them was a nightmare. It was a 2 day ordeal and I went there 3 times before I received my item, but that was my first purchase of a firearm and I had no CPL. Staff can be hit or miss, but its like that everywhere nowadays. Everyone wants high pay, but don't want to do their job, so it is what it is. read more

I had to call the cops on Dunham's Sports! On Saturday Morning December 1, 2018 around 10:30 a.m. my husband and I went to Dunham's Sports on N. Telegraph in Monroe MI. My husband wanted to buy a rifle and I had some Christmas shopping I needed to finish. Some of the items I was purchasing were for my son who is currently station in Ramstein, Germany in the U.S. Air Force, so I had to buy his gifts and get them in the mail soon in order to have them to him by Christmas. When the clerk finished ringing up the items I used my debit card to pay, knowing I had $700 for Christmas in the bank so the $652.94 total would not be an issue. The card reader stated that my chip was bad. So I called over my husband who was looking at other items in line and he tried his card, denied. I thought maybe I had made a mistake about what was in my account, so while my husband tries his card again I brought up my bank account on line on my cell. The Dunham's purchase was already taken out of my account for the amount of $652.94! My husband's card was denied because they had already taken out the money and I had $50 left. I told the cashier and showed her my phones' screen with the bank account information on it, where it said Dunham's, the amount of the purchase and date, but she said all she had was declined slips and no receipt came out. By this time another clerk (the one that had been holding onto the rifle for us as we were not allowed to carrier it around the store, understandably) stepped up and said that their chip readers had been giving them issues. She said it had happened before that someone tried to buy something and were "denied" only to come back later and say the purchase had been taken out of their bank account. They then called their IT department; they reiterated to me that their IT said that the transaction did not go through to them, that it will bounce back to my bank. I did not want to leave with $650 out of my bank account and no merchandise, but I said I could understand how that might happen and I would be back Monday if not resolved. They put our items back in the cart with a note on it to hold for us (I didn't want to have to shop all over again). We returned to Dunham's in Monroe Monday December 3, 2018 around 16:30 as our account was not rectified. Went up to a cashier and asked for a manager she called over an assistant manager (a younger lady with long light brown hair), we told her our story (which she stated she had no knowledge of), she was kind and seemed sympathetic. She stated she would have to go talk to the other assistant manager, whose name started with an "M", she was much older and blonde. She came up to us right away with a nasty attitude. She stated that they had called their corporate office and they were not going to refund us the money as their company didn't have it. I said that it has been taken out of my bank account, so now I have no money and none of my merchandise! I said that is stealing. If I were to walk out of this store with $650 worth of stuff right now and not give you the money for it I would go to jail! I am sure that you would not wait days for me to pay you either! I then asked her for her name and she said she would not give me her name and walked away! I said you'll give your name to the police! My husband called the bank again; they stated that the money has gone to Dunham's. The only thing we could do is file dispute with them (the bank) and it would take 10 to 14 days to get out money back! We then called the police; as I could not believe that they could basically steal our money and do this! The policeman came out (Monroe County Sherriff) he was very nice, understanding and empathetic as well. However after hearing our story he said that it was a civil issue and not a criminal issue, so there wasn't whole lot he could do. I asked him why is it that they can take my money AND the things I (tried to)bought for 10-14 days (if not longer, we'll see), but if I walked out with $650 worth of stuff and didn't pay them I'd go to jail that minute, I am sure they wouldn't wait for me to pay them. I said when does it become criminal for them to steal from me like that? He said that criminal involves intent and that if it was not resolved in a couple of weeks then it might be considered criminal, we have to give the time to fix their computer issues and go through the process. I can understand this, however what I cannot seem to understand is how a retail store chain cares so little for its customers that they do not fix a computer issue that they have know about (according to their own people for some time) and subjects its customers to this kind of thing. Also did not appreciate how rudely we were treated by their assistant manager (#2). This had been so frustrating, time consuming and stressful, obviously I will never step foot in these stores again. Hoping to get my money back soon so that I can buy gifts for my son overseas, bu read more

They got almost anything you need accept costumer service. Every time you go in you pray you don't need help and only help at the cash register cause if you do you'll be waiting 10/20 minutes or have to ask multiple times. Went to go get boots today for me and my son asked for help 5 minutes later someone ask for help at the guns over loud speaker two people come running to help still standing there after 20 minutes I decided to leave. Worst place ever when it comes to getting some help. read more

I cant believe I drove over 20 miles to be turned away by employees who had no clue. I asked about a special that was just advertised as a two day flash sale. They told me that they didn't know anything about the sale and didn't have the item advertised. I asked if I could get a rain check and after waiting longer I was told I couldn't get a rain check because the didn't have a SKU number for the item. If you don't stoc and item don't put it on sale read more

Great store addition to Monroe. Huge store with a really nice selection. Just bought an ab machine here, and the cashier gave us 10% off just to be nice, which was awesome and saved us over $20.00. Store has never been busy while I was in there, so you can get in and out really quickly. the clothing section is HUGE as well, but did not see a ton of *deals* read more