I don't know how anyone gets anything from this place. I can't get anywhere with them, every time…read morethey say I'll hear back in 24-48 hours and no one calls. It's been almost two months and I have had zero help, I can't even place an order. No one knows what's going on. Avoid this place!!!

Awesome staff, very helpful, very pleasant, very accommodating and know their business and what…read moregood Customer Service looks like.

Five starts for Patrick, Rob, and LaDonna. Minus two stars for closing two stores in the last three…read moreyears. Troy location is an office building with limited selection.

I went to the new Sun Medical located on Woodward in Birmingham. Ryan was very helpful and…read morefriendly. If he wasn't completely sure about something, he finds out how he can get an answer! My order came on time and I was pleased with the service!

Friendly staff. Clean facility. No appointment needed. Takes them forever to get the paperwork in…read moreorder to get a cpap machine or a nebulizer machine. I've had 2 of my doctors suggest I go elsewhere because how complicated they were being about the paperwork.

Everyone in scheduling, insurance verification, and at the location were a pleasure to deal with…read more Every person was kind and professional, thorough with explanations, and got my husband a CPAP machine very quickly as he had been struggling for a long time. I really appreciated working with Healthcare DME and recommend them!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

Line was long. Pharmaceutical tech had my narcodic under counter. Amphetamine medication did not…read morework properly. I tried to contact retailer and website gave me issues

Difficult to find a pharmacy employee with integrity. They'll say things like "I'll call you when…read moreyour RX is ready" but then they don't call, and they wait until they see you standing in line to say "Oh, your RX is ready" after the had app informed me it was ready. They are simply unreliable and don't care about the pharmacy customers in my experiences. Fortunately, there's a really good employee named Michael, and if you can work with him, you'll get excellent service. In the retail section of the store, they can't seem to keep employees. And the employees who are there just don't want to work the cash registers. It's like they think you are a burden if you want to shop at their store. If you have Medicare Part D, the rates are lower at Kroger using the exact same Part D plan.

TerribleThey tell me the prescription would be ready in 1 hour.I go down there.It's not even there…read more, it's gonna be a week before they get it

Alyssa helped me today, it was a great experience. Very professional, timely and efficient.read more