I used this CVS for 2+ years & then all of a sudden they put a new policy in place in the pharmacy…read morewith zero warning. Showed up to pickup my prescription & they said sorry can't fill it. They should have told all patients last month that this was coming. So I went right across the street to Monroe Pharmacy & they immediately filled it for me. I also didnt have to wait in a line that runs around the building. The 2 stars are for the coupons they offer & the cashiers are nice. I doubt I'll shop there anymore.

If you want to waste an hour of your life waiting in line for your medication this is the place! My…read moredoctor sent a prescription at 8 am and around 6 pm I went to check on it. The clerk at the cash register told me it would be another 40 minutes because they "got really behind during lunch." We just left at that point, finally an hour and a half after we left I got a text saying my prescription was ready for pick up.

At times nobody answers the phone. most of the time you're…read moreon hold for an unrealistic time. Drive thru pharmacy is slower than going inside the store. Employees response to inquiries is similar to watching paint dry. Avoid this location if you wish to maintain your sanity and dignity.

Painfully slow in dispensing vaccinations on our last three visits - taking 16, 23 and over 30…read moreminutes after our scheduled appointments. Seem to have sufficient staffing, my guess is they just don't value their customers time and make much attempt to adhere to any appointments made. Had been receiving vaccinations from local Kroger store which was nearly always on time - but unfortunately ExpressScripts canned them and were left with Walgreens as our closest alternative. It's probably this lack of competition that lets them get away with such lackluster customer service.

Very helpful people always answered my questions, never had issues getting the scripts my doctor…read moresends in.

I am so highly dissatisfied with CVS in general, but especially this one. I switched from Meijer…read morepharmacy to cvs last year due to insurance, and I desperately wish I didn't have to. I cannot think of one time that my prescription has been filled without error. There have been 3 occasions where my sons prescriptions "were never sent" even though I had the paperwork from the dr office proving otherwise. I had to call the dr office after hours line to have them re-send prescriptions, and by the time it was all worked out the pharmacy was closed and they said they couldn't help. Other times they fill one or two of my prescriptions and are "unable" to fill another and do not tell me until I get there. Then I have to pry to figure out how I am supposed to get my prescription from another pharmacy. I am a middle class woman with access to healthcare and transportation, and I am a nurse so I have knowledge of how to navigate the healthcare system...so while it really makes me angry it generally does not prevent me from getting my medications and treatments. However, someone with out this access, transportation or knowledge would not be so lucky. Our country deserves better. If I could fill at another pharmacy I would. In fact, this last time (today) when yet another one of my prescriptions was "unable to be filled", I did fill at another pharmacy rather than trying another cvs, just because I knew rite aid would take care of it and any cvs I've used causes more issues and forced the consumer to find the solution. I have called corporate to explain my concerns as well, not to complain, but to improve the healthcare system for people who do not have the education and resources I have. So far, nothing has changed. If you can fill your scripts somewhere else....do it!

I had two prescriptions at Kroger in Lambertville that I wanted to transfer to another pharmacy…read morebecause the service is so unbelievably bad at Kroger. I first called Walgreens. No one answered the phone at Walgreens so I gave up after a few tries. I called Rite Aid on Secor Road. Someone answered the phone promptly and transferred my call to Amy in the pharmacy. One of my prescriptions is very expensive and I don't have good insurance. When Amy saw how high my co-pay is for one medication (over $520!), she told me of several ways in which I could lower my out-of-pocket cost. She was very patient with me and helped me explore several options for possibly lowering the amount. In the end, I was able to go from an out-of-pocket cost of more than $520 to only $10! That's right, only $10! Wow! I had been paying Kroger hundreds of dollars for their amazingly poor customer service. After I had everything arranged for the lower payment, I called Rite Aid again the next day to make sure I was really going to get the almost too good to be true $10 price. I spoke with Pam. She too was very friendly and helpful. She confirmed the price and that the prescriptions were ready to be picked up. When I went to pick up my prescriptions, I met Amy in person. She was just as friendly and helpful as she had been over the phone. In fact, the person at the front of the store (whose name I did not get) was also very friendly. Wow, what a contrast to Kroger. I am so very happy that they didn't answer the phone at Walgreens in Lambertville! I don't have hundreds of dollars to spend unnecessarily for medications. Had it not been for my good fortune to have Amy answer the phone when I called, I would likely have continued to pay hundreds of dollars for my prescriptions. Amy didn't just do her job well. She went far above and beyond. Giving Rite Aid, and Amy in particular, only five stars seems so inadequate to me. Lambertville Seniors, if you have medications that you need on a regular basis, call Amy at Rite Aid! She may not be able to do for you what she did for me, but you will at least know that you are working with someone who really cares.

I am visiting from out of town due to family death. I am sick with a progressively degenerative…read moredisease and need medicine i did not bring with me. When my doctors office called in prescriptions the pharmacy canceled the prescriptions without contacting my doctor making it appear that i was able to fill the prescriptions. This led to unnecessary stress and delays in my being able to fill my medications at any other pharmacy. I feel this is extremely rude and uncalled for as there are still some of us who need controlled substances and have NEVER BEEN ADDICTED.

This is hands down the best pharmacy in town. When they named it Toledo Family Pharmacy they meant…read morethat!! It is an extension of your family. They are very professional, caring people who truly go the extra mile for customer satisfaction. I would highly recommend them. From the owner (who is an amazing man) right down to the delivery drivers EVERYONE ROCKS!!!!!!!!!!!!!

If you pull up and see Pharm Tech Peter is about to help you, you might as well just pull out and…read morecome back another day. It took Pharm Tech Peter roughly 15 minutes to assist me at the drive thru window (same with the person in front of me, since I had to sit and wait.) I saw no one in line inside either. Anyways, protocol for their job is to have you answer and sign a paper before you receive your medication, and Pharm Tech Peter did not do this, even after I asked "am I all set?" Just received a phone call asking if I can drive back up there (a day later) to sign the sheet that Pharm Tech Peter forgot to have me sign. Pharm Tech Peter gets rated zero stars, while I didn't think the whole crew should go down with Pharm Tech Peter, the other pharmacy workers get rated 2 stars.

I made a purchase of $50 worth of diapers. As I was paying the register froze the cashier asked me…read moreto take my card out and reinsert it. I told her it said transaction pending. She said it didn't go through. I inserted my card and it went through but my card was charged twice. I asked for the manager and a woman who said she was the manager said there was nothing she could do for me. I called corporate they told me they would investigate, it's been almost a month and nothing has been done. If I could give them no stars I would. Horrible experience and customer service on both store level and Corporate level.

Worst Customer "service" ever. You're treated like you're an idiot. Byrne Road store is just as…read morebad. They take their time coming to you and chat about their personal lives, laughing about their weekend while customers wait. They don't care about service, are rude and nasty. I will go out if town, if necessary, to get supplies before coming here again. Would rate them a zero. if I could.

Knowledgeable helpful staff, low prices and free home delivery. The pharmacy counter is Toledo…read morebased and has always gone the extra step to assist customers.

I wish they would do like I ask, which is have all the prescriptions ready on the same day.read more

the drive thru is in a VERY BAD and inconvenient location. I have yet to talk to a human being on…read morethe phone.the prices are higher than Kroger and there have been a number mistakes with prescriptions.