Great manager Rob. He was very patient helpful and informative during our quest for a treadmill…read morethat will last longer than 2 years

If you are looking for any sort of workout equipment this is the place to go! They have a huge…read moreselection of all sorts of equipment. We were looking for either a treadmill, elliptical or rowing machine. Johnson Fitness had many to choose from in each category and in all price ranges. The staff knows their stuff. We felt super confident with their guidance we picked the correct piece of equipment for our needs. And we did! We love our new rowing machine!!! 10 out of 10 for experience, treatment of team and satisfaction with what we bought! Thanks Johnson Fitness!

After 11 years I decided to see if any good changes happened. Sadly no…read more Their facilities are much bigger and nicer now. However their staff are still rude and prices are outrageous. A far cry from what these bikes are actually worth. If coming to a place to be treated like you're a bother and get ripped off is your thing.. then this is your place to buy a bike. Just find a good bike shop that will be kind and treat you right. Cheap isn't the answer. I'll pay more for great service every time!! This place is just not it.

My wife and I purchased our ebikes here. Huge inventory, of bikes, ebikes and all the accessories…read more Solid service crew. I like the little path to test the bike before purchase and after service.

My treadmill's belt wasn't aligned properly after a screw broke off. I called GymTech and scheduled…read morea tech to come out and take a look at it. Matt was able to fix it and assured me if something happened to the belt again, GymTech would cover the cost at no charge within 30 days. Very friendly staff and I would highly recommend this company to anyone looking to get their gym equipment fixed.

I had these guys come out to service 2 pieces of equipment that needed repair. They came promptly…read moreas promised. They looked at the equipment for 10 minutes. Yes, you read it right - 10 minutes for $125. They charged me $65 for the service call, $60 for the hour worth of work. These were regular and I knew about these charges. They told me that they have to order the parts, and would charge me $60 per hour to come back to install the the parts. I talked to the owner John and I said that he should install the parts without charging me the additional $60 for the labor. He told me that the $60 installation was required for him to come out. I paid original charges and opted for them not to install the parts. A complete rip off and poor customer service.

I've used RMS Fitness for all of our gym equipment preventive maintenance and repairs since 2015…read more They do a fantastic job, offer quarterly PM and are always helpful with any repairs we may need. Definitely recommend them!

Henry from RMS came to fix our treadmill today. Even though it was snowing this morning, the…read moreappointment was promptly kept. I was very impressed. He was prompt, polite, efficient and did a great job on our 12 year old treadmill. The conveyer belt was slipping so he adjusted it, cleaned it, oiled the motor and put a screw into a plastic part that was coming loose. We couldn't be happier. It was very reasonably priced. Furthermore, after I made an appointment, they sent an email confirmation and then a reminder the day before. Great service. Well done.

Roberto and his team were just as advertised. We decided to donate our universal gym to the local…read moreboys and girls club. He was very communicative and responsive. His pricing was very fair and they were very careful in dismantling the equipment and removing all of the parts from our basement. I would highly recommend Roberto and Pro Fitness Movers for any of your gym equipment needs.

Roberto and his team were amazing! I contemplated moving my peloton tread with a friend, glad I…read morecontacted Pro Fitness Movers! Roberto was quick with his response and his quote was in line with most that I received, so pricing is very fair. Was able to squeeze me in the next day and the way he broke the tread down, and put it back together, you could tell he knew what he was doing. He was meticulous when re-wiring and will be calling if I need this type of service again.

I took a day trip to York Barbell on the Saturday before Labor Day. It was a great visit. I bought…read morea pair of weight plates. The manager, John, was helpful and got me what I needed for a good and fair price.

The worst of the worst, never ever deal with them, it's a Nightmare ! Forty years ago this company…read morewas in good hands under Bob Hoffman, the owner who prides himself on making really great products like the hammer head dumbells that are highly sought after & quite pricy, they're like my 1" York EZ curl bar they don't make anymore & they can't get me a collar that fits. Only one of the muscle clamps works because they have problems with them now as well. The current standard is in the gutter, as well as the customer service including the enept Zach.who has stuck me with a sub par rep, I email Zach directly & this fool answers me, that's pathetic Zach.

I purchased my Oxbridge WaterRower about two months ago and to be honest the only reason I…read morepurchased it from JF&W was because of the excellent customer service that I received from the Store Manager Nathan Laakko. I had contacted other local JF&W stores to see which store had the WaterRower I needed in stock but the only person who truly answered my questions and was super helpful from time of purchase to pick up was Nathan. To me this means a lot, especially during the COVID-19 Crisis where so many people seem to not care about their customers. If I ever am in the market for gym equipment I'd definitely contact Nathan first.

I'm rating a recent purchase, and it's based on no accountability and ownership of the Salesperson…read more I am submitted a formal service complaint regarding my recent purchase of the Matrix S Force Performance Trainer from the Columbia, MD store. Upon delivery, the team did not bring batteries and therefore could not verify that the unit powered on. I purchased the required batteries that same evening, but the equipment still failed to power up. This appears to be due to either a loose or disconnected console mast wire or a faulty console. I immediately contacted my salesperson, Bryan Fortini, via email and voicemail. He did not respond. When I visited the store in person, he stated there was nothing he could do except report it to the delivery team. This is unacceptable. As the salesperson and my primary point of contact, he represents the company and should have responded promptly and taken ownership of the issue. The lack of responsiveness and ownership in this situation is extremely disappointing--especially considering that our household has invested over $15K in Johnson Fitness equipment since 2021. We've purchased multiple products, including an Octane Fitness elliptical, a Matrix stationary bike, a treadmill, and the Matrix S-Force Trainer, to build out our home gym. Given this level of commitment and loyalty, I expect a much higher standard of service. This experience falls well short of how a repeat customer should be treated.

This is for a customer service sales purchase I made with Len and subsequently, Christian…read more They both provided me with PHENOMENAL phone customer service during a very stressful time in society. Christian helped me, even though it was way past the stores closing time for the day, as tired as he sounded and as swamped with work as he must be right now. He was focused and determined to make sure I was able to get my payment put through. I wanted to put this out there while fresh on my mind because of how happy I am with this transaction for a fitness bike that I have always wanted. I will update this review with more details once I receive the bike. Thanks Christian!!!! Everyone please stay safe and vigilant with you and your family's health.

I definitely recommend Christian's Fitness Factory! After much difficulty finding someone who…read morecould repair my bike, I was given information to contact Christian. I contacted him about my Stages SC3 indoor bike that needed to be repaired and he was the one who got it done! He connected me with his repair person and now I am able to use my bike again! Highly recommend!

I was in the market for a new treadmill. Went to Johnson Fitness and was talked into a Nordictrack…read morex32i $4500 dollar treadmill. Bought It in January of 2020. The base weld cracked after 6 months and the retaining pin blew out of it throwing me into the screen. Nordictrack is a terrible company to deal with. In fact just getting a hold of someone is a chore all by it's self. Contacted the manager he made one call for me but basically was little to no help. I live locally and this experience was so bad I will never return to this fitness store again. In fact I have told my family, friends and co-workers about this incident. If you own and business and sell brand name equipment you should back your customers and stop washing your hands of the bad products your selling from your business. That's the bottom line. Nordictrack sucks I should of went with a peloton but the manager of Johnson Fitness and Wellness told me Nordictrack was a better product and convinced me otherwise. Total false information.

Excellent experience picking up my Green Mountain Pellet Grill. Barry was genuine, to the point,…read moreloaded the grill into my vehicle and I was on the road in six minutes. Stellar! Esther's follow up a couple of days later to make sure all went well was a nice touch as well. A+ Customer Service