It seems like in today's fast paced society customer service has gone by the waste side. Working…read moreas a nurse and as an educator, I understand the importance of customer service. I would like to send a shout out to one of your sales reps. Eric Waklee from the Rib Mountain store was simply amazing to work with. I was looking for a specific piece of exercise equipment and contacted 2nd Wind via your website. I did not want to be bombarded by telephone calls and the typical sales pitch. Eric respected this wish and the majority of the sale was completed on-line through the exchange of emails. This showed the Eric actually read my request and respected my wishes. The entire process was smooth and quite expediated. When I showed up to the sales room, paper work was completed and all I had to do was sign where needed. Again, I cannot say how much I appreciated the smoothness of efficacy of this transaction. I will return to 2nd Wind because of the way I was respected and treated by Eric. Thank you again. Mrs. Lynette Volkers, MSN

We have purchased bikes here before and have had three serviced. Today I purchased a bike for my…read morehusband. The staff was extremely helpful helping me select the perfect style and comfort he would need for basic biking around.

After many months of waffling, online investigation and indecision, I finally made the decision to…read morebuy a new bike. Full disclosure: I'm a 60+ year old casual rider, but comfortable on drop bar bikes and have a good idea about what I was looking for. I popped in and was met at the desk by Thomas who asked "What do you want to do with your bike?" That is exactly the right question. I told him, and he showed me a too small Giant Roam, but promptly said he had the exact model in a larger size downstairs. Answered my questions without any pressure. Got a really good price and he was happy to install the Topeak rack I wanted at no charge while I waited. Zero pressure; knowledgeable staff; good selection. Nice selection of E-bikes too. This is not the cheapest place for your bike related stuff, but it is very competitive.

Love this store and salesmen! Very knowledgeable and great at getting people exactly what they…read moreneed. Very satisfied with my purchase and would definitely return!

Was able to walk in, talk to someone and they helped me figure out what would work best for my home…read moregym. The used equipment inventory is always changing so I try to stop in every once in a while to see if there are any particularity great deals on something I am looking to add.

Its nice to have a quality outdoor gear store in IM. If you are looking for bikes, skis and outdoor…read moreclothing...ie Northface, Smartwool etc....this is the place to look. Mortls is not a hunting and fishing outdoors store so search elsewhere for that gear. We purchased two Xcountry ski packages from Mortls at a very reasonable price. They have a very knowledgeable staff.

From the owner: Without Customer Service - I am Nothing. I live and breather this quote I created over 30 years…read moreago when I started what is now Mortl's Sports Center. We carry Quality Products & service everything we sell but also service products we don't sell. Our goal is to have every customer leave and say WOW! We call it the WOW experience. Our staff does not work on commission - we are all simply here to give you the best buying experience when it comes to specialty sporting goods equipment. You will never experience the used car salesman approach. We are simply here to help you based upon the budget you have set for your purchase. We specialize in bicycles, fitness equipment, xc skis, downhill skis, snowboards, sunglasses, snowshoes, stand up paddle boards, footwear, clothing and more. We carry all of the top brands like Trek, Giant, Matrix, Horizon, Rossignol, Fischer, Burton, Oakley, NorthFace, Under Armour and more. I look forward to meeting you. Rich Mortl - Owner

Just bought a pair of shoes, lasted about 40 days before blowing out. Up to manager discretion to…read morereturn however they would not. have to go through manufacturer. Its fine that is their policy however be aware. just buy direct from manufacturer to avoid returns issues. no point in buying through dicks.

I had to return an online purchase in the store and was surprised to see a well organized, fully…read morestocked store! Very impressed with their selection and promotions! They carry most brands from Nike, North Face, Adidas along with their own line. I was happy to find a full wall featuring Hydroflask and Yeti drink ware. Granted it was a slow time, the employees were super helpful and attentive. My return was processed quickly and refunded back on my card within a day. In the age of online shopping, it's great to see a brick and mortar store that has what you are looking and you get to try it out before purchasing. I'll be back at the store soon!

The manager, Nick, is SUPER rude to customers and is not helpful at all. I only stopped in once and…read morewas not impressed by how I was treated. He made comments about my friend's body and was trying to hit on her, and when I politely asked him to stop he snapped at me. I will not return to this store unless he is fired. He made my experience super awful. I think I'll stick to shopping at Dick's.

They offer a small selection of outdoor items. I have bought a couple of workout shirts here in the…read morepast. The are competitively priced and the store is well organized. The store is rather small though and is a bit dated. I still like to stop here to support a local company and will be back.

An incredibly well stocked store with an excellent selection of Everything for your cycling needs…read more They have bikes, both pedal and E, helmets lights, bicycle racks and more. The staff is extremely knowledgeable and they will even take a bike rack off or display to make sure the fitment is correct for your car. Highly recommended!!

Worst customer service. Don't know how they are still in business. Short haired blonde lady was so…read morerude, lost a possible return customer.

I stopped here on a whim hoping to find a decent used bar and rubber plates. What I found was a…read moregreat selection of new and used, uses were all in great shape, and a bigger selection of plates. The service was great, the gentleman that helped me was friendly and able to answer all my questions, also helped me carry everything out to my vehicle. I also love the reward program, easy to sign up and I earned money back on my next visit. Very good selection both new and used. I will definitely go back!

Very nice and friendly! We bought inline and quad skates and they were in very good condition. The…read moreprices weren't too bad, either. Staff were very helpful!

I was greeted by Blair, when we entered in the store. I asked her about Milwaukee or Wisconsin…read moreitems, like key chains, t shirts or socks. She directed me to the Green Bay And Bucks section. My cashier, Jonny was polite and very helpful with pricing questions.

My wife purchased an Easton softball bat for my daughter from Dick's. After one full season the…read morebat cracked. Fortunately we thought we had purchased insurance. Dicks and Asurion refused to honor the insurance that was purchased. Dick's is willing to sell you Asurion Insurance for your sporting goods. When the insurance you purchase refuses to honor the policy they won't stand behind their customers. Rather than honor the insurance we purchased for $50 the insurance company had the gall to offer the money we paid for the insurance back. Dick's did nothing to make this right even though we have proof of purchase of both the bat as well as the insurance from them and we were well within the time frame of the insurance. Do not purchase goods from Dick's. Scheel's is a much better option!!!

I can't say enough great things about the end product. Royalty Sensory Gyms brought life to our…read morepediatric therapy gym. They created a space for us that is fun, functional, therapeutic and attractive. Everyone involved in the process was friendly and attentive. I highly recommend them!

The 2 installers that are brothers apparently, were unprofessional and did not maintain standard…read morecovid precautions. Left my floor and walls scratched. They promised to fix it but that never happened. Very disappointing.