I have not been to this golf course. But if they way they run it in person is anything like their customer service and policies online and over the phone, I would steer WAY clear.
On Dec 1, I bought my MIL a gift certificate online as a Christmas gift, as she wanted to take golf lessons there. When it hadn't shown up by December 18, just a few days before we left for the holidays, I called the office to double check on it. No one knew anything, so they had to call me back. I didn't hear from them until the next day, when I was told that somehow the main office in VA had screwed up, so they would get it sent immediately. I reiterated that this was a Christmas gift, and that I would need it either sent two-day to my MIL's house to arrive in time for the holiday, or I would need to cancel. I was assured that it would arrive in time, and so I provided the address.
Spoiler alert - it didn't arrive in time for Christmas. Not only that, IT STILL HASN'T ARRIVED. It has been six weeks since my credit card was charged, and we still haven't seen the actual gift card. Mr. F called this morning and was told that it was "too expensive to overnight the card". That is freaking outrageous. They could have called to let us know, they could have asked about other options - like, maybe regular mail so it would be a few days late? Instead, they just chose to NOT SEND?! WTF. Even more ridiculous, they flat out lied and said they didn't have my number - which makes no sense given that 1) they had called me back once 2) I had made a purchase online so I'm sure my info was on file somewhere and 3) I had TEXTED the guy with MIL address on Dec 18 since they were "so busy" with phones he had to get the other line.
This is one of the most terrible and unbelievable customer service experiences I have ever had. They have not offered to do anything to make this up to us and as of right now, still have not mailed the gift card. read more