Service was excellent Quality was very good. They are very honest and reliable. Took my truck for an ac check up.. thinking I had a leak somewhere. But it came out to be a cable that it was loose... Thank you guys for the honesty and reliability... read more

Called to get a price range phone attendant was snippy. I got the price range but they were rude.

Took my car in for a diagnosis because the check engine light was on. They were very thorough and Chuck took the time to explain everything to me. I will definitely be taking my car back for additional work that was recommended. read more

The first time I went to Duncan's, I asked them to perform a complete tune up on my 2002 Toyota Tundra. There was also a "low windshield washer" indicator. The charge for the tune up was $800. When I asked what was done, I was told by Victor that they changed the spark plugs. Victor told me that there really isn't anything else to do on that model for a tune up. I questioned the $800 charge and was told that was the standard cost for a tune up. I started my car and noticed that the windshield washer light was still on, and the reservoir was empty. Last month, I took my Toyota 4Runner in for a complete brake replacement, they replaced only the front brakes and flushed the system for a price of $1100. The rear brakes were only inspected. I went to my sister in law's house, who has a steep driveway, set the parking brake, nothing. I don't normally use my parking brake, but when I did, there was no brake. I had to make another appointment, and return for an adjustment. They of course did it for no charge. When I asked why that was missed, I was told by Chuck, that the technician was not there, so the question could not be answered. Although Duncan's Automotive is conveniently located, they have lost me as a customer. I cannot trust the safety of my family to a vehicle serviced by a company that does not follow through. They showed a complete lack of commitment to the very function of their purpose. I will not be returning to Duncan Automotive. And If you don't like being overcharged for substandard service, you should avoid them as well. read more

Have now used them 3 times, I forget what first item was for it was a few years ago. However I just bought a used car sadly dealership was less than honest and had some exhaust issues. Duncan's got me in fairly quick and repairs done fairly quick as well on both trips(sadly this used car has been a curse 1 $2k repair which the dealership should have known about and didnt disclose then another $600 repair which there was no code history about so I cant put on the dealer, but Duncan's was fair and quick with both repairs. read more

My parents always took the cars they were going to potentially buy here to make sure they were all good. years later me and my man do the same thing. Very reliable and trustworthy read more

My car was not running correctly did many thinks myself fuel pump, relays and more. Got my car towed here and they were done in less than a day.. They know what's up.. they are quick and cost efficent.. Thanks read more

First off,my car needed a lot of work. It took two visits over 3 days to get it all done. When it was done, Duncan's not only did everything on the list, but they came in 1000 under estimate because they applied a little elbow grease instead of defaulting to the estimate. The car is back in shape, and I am SO happy with Duncan's Automotive that I had to sit down and write this as a "Thank You" to the Duncan's Team! I appreciate you! Great Service, Great Attitudes, AND they put us Customers FIRST! read more

I am a first time customer with Duncans Automotive. I took my Jaguar to victor to have the timing chain done as a preventative measure. I had already purchased the parts, to try to speed this big job along. Victor had me in and out of his shop as promised . Great job to Victor and his crew read more

it's easy to leave a good review when both company and customer had an easy breezy experience from start to finish. What's not easy is leaving a 5 star review after you had a few speed bumps along the way. With that said I had recently bought a used truck which had a heavy oil leak. Brought it to Duncan's thinking it was one thing but ended up being a few others. Not a big deal as this should be expected when going into an oil leak blindly. After repairs were made, I picked my truck up and a few days later began to notice more oil leaking. Called Duncan's and with no hesitation told me to bring my car back and they would take another look. Found out there was another leak. Let me add before I go too far, they did a great job with communication and showing me photos of the work along the way ( very helpful as I like to know what's going on and why ). from there agreed to fix the remaining issue and they did. few days later I noticed it was leaking again ( but much less ). called back and again invited me back to help with the problem. This last go around it was something small and they fixed it with no charge. I am happy to say since that time my truck is oil tight, and I know the work performed was thorough and correct. I worked with a few different folks there during this process so wanted to highlight Chris, Chuck, victor and a few of the gals who I spoke with. They were all friendly, helpful, understanding and customer focused the whole time. Thank you again and keep up the great work ! read more

Duncan's has always been there for me! I trust them with both cars, and they never disappoint! Their service is reasonably priced, and their service is professional and trustworthy!! read more

Made an appointment on a Monday for a Wednesday morning smog check. Staff was friendly and professional, and they had me in and out of there in under 30 minutes. Also found a great coupon for $30 off my smog check on their website. read more

My car broke down and I had to get AAA to tow my vehicle and on a Saturday at 5pm this was the only Place that was open that late. AAA took 4 hours for a tow so they were closed by the time my car was dropped off. However, victor assured me that he would give me a call Monday to touch base with me and give me a timeline. Which he followed through with. They were fast and efficient with repairs on my car with a last minute drop off. They were even able to preform a tune up for me on the fly. I am really satisfied with the cost and having my car feel brand new. I'll be back with future car needs read more

If I could give them more stars I would. They have done a lot of work on my 2003 Lincoln Navigator. They are great at what they do. I will always recommend them to everyone I know. They have saved me thousands of dollars in repairs and are still my go to automotive repair shop . read more

Duncan's automotive have always fixed our car right the first time and for a reasonable price. Will continue to go there when needed.

Duncan Citrus Heights has been my go to for automotive repair and smog for over a decade. They have always provided excellent customer service and today went above and beyond. Due to a recent injury, I am unable to drive and my car needed a smog check. My family was in town and they were able to drop it off but I had no way to get it back to my home. They offered to deliver it .........and just did. It's so nice to have a relationship with Duncans, and even nicer that they treat me like family! Absolutely a five star review. Happy holidays. read more

I really enjoyed taking my car to Duncan's Automotive. They had me in and out quickly for a smog cert and everything went well. I plan to do all my automotive repair business with them in the future. The Love Lincoln CA campaign is encouraging me to use Lincoln businesses and I am finding a high level of professionalism and satisfaction in my home town. Lincoln Strong! https://www.facebook.com/LoveLincolnCA/ read more

Without a doubt the most trustworthy mechanic I've been to. I know nothing about cars and they always explain things thoroughly and gave straight up said your car needs no work. Lifetime customers for sure. Thank you! read more

What a pleasant place to bring your car. The staff were great. The lady that does billing was really nice, and very knowledgeable. The work was done quickly but not rushed, and the price was reasonable. . I will be using these guys going forward for my auto repairs and I recommend them highly. read more

Despite three attempts, Duncan's Automotive could not diagnose my brake issue however, they found other issues which were billable. When I decided to pick up my vehicle, they wanted to charge me $180 diagnostic for the original issue they looked at twice before. read more

This will be my number one auto repair shop. If you have a car problem, this is the place you want to go. They're honest and prices are extremely fair and competitive. The whole team is above par when it comes to providing top notch repair service. Brittany and Chuck work the front desk but are also very knowledgeable and friendly. No one is condescending even if you know zero about cars and repairs. I brought my car in for a check engine light that threw out several codes that possibly could've been multiple things. Instead of charging for all kinds of endless parts and repairs like some shops (ahem Firestone), Duncan's team worked hard to research and contact other resources to learn as much as they could about my car's symptoms. When the team got to the shop at 6am to research and make calls to be ready for my 8am appointment in addition to researching all that week to narrow down the possible issues, I was blown away. To make things better, because of their hard work and determination they found the real cause of the check engine issue, promptly repaired it, completed a smog on the spot for me (so I didn't have to make another trip), and got me back on the road. I love that they're also AAA approved which just again adds to the level of quality service you will get there. The owner is awesome! The team really cares about their customers and it shows. The technicians are very knowledgeable and they're excellent in what they do. Don't waist your time or your hard earned money going anywhere else. Take it to Duncan's...you'll get treated right and they'll get your ride right! Thank you Duncan's Automotive team! You got yourself a new fan!!! read more

I am glad I took my truck there to service. I loved the customer service I received. I am happy I got smog passed. I would definitely recommend this to other. This repair shop was very straight forward with the me regarding the services my truck needed and the pricing. Thank you, I appreciate the work! read more

This place has a family vibe and they are so thorough when doing a tune up. I've never had anyone actually show me what needed work and walked me through it. I'm so grateful to have found them. read more

Breaking down and ending up at a mechanic you don't even know has to be one of the worst things to happen to a woman that knows nothing about cars. All kinds of questions start racing through your mind and immediately the amount of cash you have just seems like nothing compared to what you feel they are going to charge you. You are afraid of getting ripped off. You are afraid of ending up at a place with one thing broken only to have them trying to make a dollar out of 15 cents worth of work. So frazzled, confused and nervous I ended up at Duncan's as per AAA recommendation when I called for the tow truck. I arrived and immediately a gentleman named Jon greeted me and it was really weird but I instantly felt at ease. I started joking with this man, telling him that I didn't want to get ripped off, that if it could be duct taped not to go ahead and charge for something that didn't need to be done, blah, blah, blah. I was carrying on. He was cracking up. He offered me a ride to the car rental place, called them for me and had the young woman behind the counter (I believe her name was Brittany) take my information so that they could get started on the vehicle. As I am still in the shop I looked them up here and my heart dropped when I saw the ratings. I figured I was already there, I was tired, I had my son with me and I just wanted the car to be fixed so I hoped for the best. Water pump, fan clutch, thermostat, and coolant expansion tank. I can honestly say that I felt I was charged a very fair price for the make and model of my vehicle. Prior to doing any of that work a woman named Jennifer called me and explained what I needed immediately (coolant expansion tank) and what could wait but that I should keep an eye out because the repairs needed to be done sooner or later. I was quoted, I did research and their price was fair. It's definitely not cheap to get work done anywhere but I didn't feel ripped off and I am very happy about that. I also got a 10% discount because of my AAA membership. When I went to pick up my vehicle a guy named Andrew stepped out and sat with me to explain everything that had been done to the car, showed me the old parts and went over every single code that came up when the vehicle was "diagnosed". I was super impressed. I couldn't believe this guy was taking the time to explain all this so patiently. I was a little lost at times (alright a lot lost) but they wrote it all down for me so I can at least research it. Their customer service is supreme, their work is great and the price is fair. I am very happy to give Duncan's Automotive 5 stars. Oh and the guy I was babbling to and cracking jokes about getting ripped off (Jon)... I found out later, was the owner. He was so relaxed and cool about everything I would have never guessed. BTW They sell gift certificates... What a great idea! I need a few things done in the near future so I know what to ask for my birthday ;) read more

Duncan's Automotive - I loved this and I loved even more that it displayed 28 cents a gallon. I wish! - Auto Repair Near Me - Citrus Heights, California

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Cruising along I-80 the other day, it happened...that most dreaded sight on your dashboard (duh-DUH-DUHHHH) the check engine light came on. Oh that helpless feeling of knowing that you are about to part ways with hundreds of your hard-earned dollars. As you ponder who you could have possibly wronged to bring about this horrible twist of fate, the question of who to trust with the repair ordeal comes into play. I purchased my used car from Jon Duncan, the owner of this shop, about a year earlier. Felt like I got a fair price for a vehicle that up until this point, I didn't have any significant issues with. Jennifer called the next morning to let me know that the diagnostic had shown that the timing belt and water pump were going to need to be replaced at a cost of $1200. At this point, I'd had all night to worry, anticipate best and worst-case scenarios, struggle with doubt that I'd taken it to the wrong place after reading the previous Yelp reviews and just generally get worked up over the situation. Kudos to Jennifer for being calm, explaining why these things needed to be done and not pressuring me to decide right away. I took a couple of hours to do some research on the Internet and eventually came to the conclusion that with the amount of miles on my car (94,000), the repairs were legit and the price was comparable to what other shops would charge, plus they were giving me 10% off on the labor after I mentioned a coupon on their website. Almost three weeks later, I'm oh so happy to report that the car seems to be running fine. Especially as a female with very limited car knowledge, I think it's worth mentioning that both ladies in the office, Jennifer and the effervescent Tai, are car savvy, but never condescending. read more

Duncan's Automotive - Auto Repair Near Me - Citrus Heights, California

The service was exceptional!! The most honest reputable auto repair business in Northern California.

So easy, they are so nice, with a great price, a definite recommendation for this shop! Thank you Britaney and Victor! Michael read more

Great place. John and Chuck and the entire office were a pleasure to work with. I have a unique RV and they actually took the time to tackle the job and get it done right...when others had turned it away because it was too hard for their lil technicians to deal with. John went above and beyond to make sure it was taken care of. Also, the price was extremely fair compared to the dealership. Saved me over $550 and they gave me a free shuttle home and back. I brought up some concerns, they checked it out and made suggestions without trying to sell me on anything. I was very comfortable with the entire process. I have 4 vehicles and I will be bringing them all to Duncan's from now on. read more

Moved to Citrus Heights 3 years ago and finding was a concern. Thankfully they are literally around the corner from our place. I've been very impressed. I usually only go as high as four stars just to leave room for improvement. Well I hope they don't change a thing! I've been very satisfied!! read more

We finally found our forever Auto repair home! Victor & Brittany are so knowledgeable and they really care.... My husbands cars gas gauge has been broken for a while and now his car wont pass smog. Victor & Brittany made a stressful situation smooth and pleasant! Victor found a kit to fix the fuel senor that was 1/2 the price which save us a lot of money and Brittany put her own money in the gas tank when she took it for a spin since we weren't able to tell the tank was empty and did even charge us for the gas! Now that peps is a Shop that really cares!! Thank you Duncan's Automotive we are referring all our family and friends!! read more

I have been taking my little car there for years. They keep the poor thing running and racing back onto the streets. I also had them repair a trailer that I used for wave runners, rebuilt it to hold 8 kayaks. It turned out so sweet! read more

Duncan's Automotive - I had them tear apart my old wave runner trailer and build a sweet new kayak trailer that holds 8. - Auto Repair Near Me - Citrus Heights, California

We originally came here since we live so close but I will be coming here forever even if we move farther away. It's been many years now and we trust them with all of our cars and always feel very well taken care of here. read more

Great honest auto repair shop, easy to work with and consistently have my car done on time.

Hahaha many of these reviews are total bologna. This shop is clueless but not for their bottom line which is all they care about! Messed up my dash,left tools under the hood that flew off going down the road right before the car they repaired broke down again!! They get away with it because Automotive repair is the most complained about business. Called Curtis at Channel 13 and he even stated that their is nothing he can do!! So if you have low standards and are completely ignorant to automotive repair go ahead and take your car here. Imagine what the senior citizens go through and they don't even know it!!! read more

I walked into Duncan's automotive for the first time a few weeks ago by chance I lucked out because the customer service here is amazing. They are all very honest and reliable. You always worry with new mechanics if you are going to get good service or not. The first person I spoke to was Britney she was very responsive and communicated everything that I needed to know throughout the three weeks that my car was in their shop. I had gotten into an accident and with the help of Britney and Victor was able to know what was wrong with my car in just a few days. They constantly communicated throughout as I was deciding if it was something I was going to fix or not. I highly recommend this store! read more

I took my 2005 Lincoln Aviator into Duncan's. They will never get any business from my family and friends. I took my car in for a certain job they were untimely on when they started, 3hrs after my appointment they looked at my car. They were very unprofessional. read more

I have taken all of my vehicles here for the past 10 years, they always have a good price and wonderful customer service. I recommend these group of guys to all my friends. They're honest, intelligent and all around great mechanics. read more

Worst Experience at a Mechanical shop to date. In the past, I have worked many years owning my own mechanics shop and wanted to give business to the community. Spoke to Gary on the phone, seems like a nice guy and promises the world. When arriving to the shop, I waited to be served. Not an issue. I bought a new (Used) Luxury exotic car and before my insurance company could insure it, a licensed mechanic needs to confirm that the car has no visible damage, check engine light is not on, no noises, etc. Gary did not price me a quote, but he did mention that he would need to take apart the interior to make sure all the airbags are in place, My initial though was wow, My car will be taken apart and put together by people that deal with old american cars, and also wow this will cost me an arm and a leg if you put all the labor hours together... This car has over 12 airbags. I went down the street, $25 for a simple inspection, signed and verified. I told them the story from this shop, and they were not surprised of how I was treated. STAY AWAY!!!! Dont take my word for it... Read other reviews for this shop. read more

My 99 Subaru failed smog so I had Duncan do an analysis at a cost of $250. Diagnosis - two new catalytic converters at a cost of $2100.00, two new O2 sensors which they said were oil soaked ( they were not, I personally checked them), Oil soaked and fouling ignition wires (which were not), dirty air cleaner ( which I replaced less than 6 months earlier), a leaking radiator which they recommended be replaced. total estimate... $4000.00. By contrast, Autocraft diagnosed the whole problem of smog failure to a fuel air ratio sensor. Total cost including diagnosis, new sensor and a pre-test which showed the cr passed with flying colors, $381. Conclusion Duncan Automotive is in the business of taking advantage of its customers to enhance it's bottom line. Recommendation STAY AWAY FROM DUNCAN AUTOMOTIVE!!!!! read more

Over 1800 dollars later the car was still broken. They tried several times. the dealer fixed it the very first try. They refused to refund my money. The dealer says they performed work that wasn't relevent to my issue. The Owner actually hit on me and didn't take me serious. Not a good guy. He wanted to meet me for a drink to discuss the problem. Unbelieveable! I knew I shouldn't have gone to his office alone. women BEWARE! So many good reviews I can''t imagine why they would have done this to me. All I wanted was for it to be fair. I wish I could have given them a better review. Well Brittney is nice in the front office. There I said something positive and the only reason they got 2 stars instead of 1 read more