This is an update to my May 6, 2026 review of America's Tire:
First off, good old AI changed the name I entered to "Charles Schwab" from Les Schwab. Brokerages don't sell tires!
So I actually got a voicemail response from a man at the America's Tire shop. He said to just call him back and they would take care of me. What nobody told him was we originally made our appointment to get our tires checked and rotated because we were driving back to our home the following morning which is in Colorado. There was absolutely nothing he could do for us after the fact.
We won't forget sitting in their waiting area for our car to be serviced while walk-in customers who bought new tires go ahead of us even though we had made an appointment. I also won't forget that young man's grin as he told me I would have to pay $130 for new lug nuts (commission) or he wouldn't put my lug nuts he took off back on because of "Safety Concerns". Some things you just don't forget.
So what happened with us? I ordered a set of new lug nuts from Amazon and paid extra to have them delivered in three hours. Once they were delivered, this 70 something old man and his slightly younger wife bought a battery powered impact gun and sockets and changed every single lug nut on our car one by one. For the three or four that the socket didn't fit on easily, we used a four way tire iron to remove those by hand. We got it done all by ourselves.
Then instead of leaving at eight in the morning as planned, we left at six and towed our long utility trailer behind our car. When we stopped for gas in Nevada, my wife saw a Les Schwab dealer and I drove over and asked how long it would take to rotate our tires. He said no time at all. I showed him we had our twenty foot trailer hooked up and he said still no problem. That guy and a worker used floor jacks and air guns and rechecked the air in all tires plus our four trailer tires in under ten minutes! I tried to tip them twenty bucks but they wouldn't take it.
That is the kind of customer service that is hard to find anymore.
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Another update:
I got a phone call from a guy named Drew but not quite sure because I am hard of hearing, who said he called and I hadn't called him back. I told him I had been driving home to Colorado where we live. That caused him to laugh. When he stopped I told him there was nothing he could do for me as we were now home. I then listed my complaints with the service we received from our appointment. He justified the call his man made about "swollen" lug nuts. I then told him my wife and I changed all twenty and only found three, maybe four, that were enlarged. He then wanted to know if the tires on our car were purchased from them because he couldn't find them listed. I told him we have eight cars and trucks and also get tires from the sister stores, Discount Tire in Colorado Springs - different phone number. Maybe if I hadn't bought the tires from them then the whole complaint is moot.
I did ask if their employees work on commission but he said no. My wife later looked the company up on line and the employees do not get direct commission. They do, however, get bonuses based on store sales so they do have incentive to make sure the store makes money.
I just want to end this with a shout out to our Discount Tire store we go to in Colorado. They take good care of us. They never charge us for rotations or little things like a broken valve stem. We go in to an appointment and our car is taken right in. They offer bottled water and sodas while we wait. I pay for tire insurance on all tires. Anything wrong they find they are almost apologetic- they have never laughed at us or been disrespectful in any way. Same company, different name, different location, different quality of service read more