I understand when a contractor is busy, I do. I worked general trades/construction for 6 years. But when you contact a contractor, they don't need to mention that as a reason for putting you off. Then if they keep contacting you unsolicited at random times to get you to fit their schedule, that is unprofessional in my opinion. The only good thing I got from this is that he told me to go to another backflow service. read more