I had a really frustrating experience with Beehive Plumbing…read more
I had a clogged toilet and sewage backing up into the shower drain next to it, so I called Beehive. To their credit, they were very nice on the phone and came out within a few hours. The technician, TJ, was also nice and seemed like he was trying his best. He spent a few hours there, went through multiple toilets, and tried a couple of cleanouts.
In the end, though, he was not able to clear the clog. He told me the issue was solely because of a belly in the drain line. It does look like there is a belly in the line, so I am not disputing that. But the next day, I had another plumbing company come out. They pulled the same toilet TJ had pulled the day before and were able to locate and clear the actual clog in about 20 minutes.
So I ended up paying two plumbing companies for the same problem, and the second company actually fixed it.
I called Beehive afterward multiple times trying to get this resolved. Each time, I was told a supervisor would call me back within a few days, but no one ever called. When I followed up, they said their notes showed the supervisor had tried to call but couldn't leave a message. That happened twice, even though I've never had any issue receiving voicemails before.
Finally, on the third attempt, I waited on hold until they transferred me directly to James, who I was told is the customer support supervisor. James told me that if I got an invoice from the second plumbing company showing there was a clog that was cleared, Beehive would reimburse me for their charge.
The next day, I got the invoice from the second company and sent it to the email address James gave me. The invoice stated that there was a soft clog that was removed/pushed through. It also noted the belly in the line and said it could cause future clogs, but the immediate issue was still an actual clog that the second company cleared. Since that clog was cleared, everything has been working normally for 30+ days.
I waited another week and heard nothing back. I called Beehive again and was told they "didn't receive" the invoice, even though I had sent it to the exact email address James gave me. I resent it to the same address, then once again had to wait on hold and ask to be transferred directly to James because the call-back process clearly wasn't working.
After all of that, Beehive refused to reimburse me because the invoice also mentioned the belly. That felt really unfair. The belly may be a real longer-term plumbing issue, but the immediate problem I called about was a clog, and another company cleared that clog the next day after Beehive could not.
What made it even more frustrating is that after looking through other reviews, I saw other customers describe what sounded like a similar experience: Beehive recommending a very expensive repair when another company was able to address the immediate issue for much less.
My impression was that they were more focused on pointing me toward a multi-thousand-dollar repair for the belly than solving the immediate clog I had called them for. They were fast and polite, but based on this experience, I would not use them again. I would recommend calling a smaller local plumbing company instead.
