Our new condo came with a set of paint from Dulux for touchup. I used the paint when we first moved in, but after a year, the paint went bad. It had darkened (like four shades darker than it had been) and could not be used, no matter how much I stirred it. I visited this location with the can in hand since it had the formula printed on the front of the can.
I was the only customer and told the clerk I'd like a fresh can of paint with the colour formula on the front of the can. He said no problem and set about preparing it. The colour mixing station is out of sight, but I could hear him mixing the colour.
It seemed to be taking some time. I could hear him opening the can, using a hairdryer to dry the test sample, then sealing the can and mixing again. This happened several times over a 10-15 minute period. So, I walked back to where he was mixing and observed him adding a few drops more colour, then mixing again.
Then it struck me as to what he was doing ... I asked, "Are you manually adjusting the colour to match the old paint from the can I brought you?" His answer was YES. He was eyeballing the colour and trying to match it to the old can of paint I brought him. Oh my god.
I told him NO that the old paint was bad, and I explained again that I needed a fresh can of paint that explicitly used the exact formula I provided. He wasn't apologetic and was like, 'Uh, ok.'.
Not impressed.
He remade the can of paint, and I came home immediately to try it out. It was the right colour, but had I not been paying attention, it would have been a frustrating afternoon. read more