Most of the staff have been at this store for many years and are very friendly and helpful. (There are one or two guys that I find a bit awkward to deal though but I think they work in the back mostly so whatever. )
Impressive, experienced paint mixers -- probably the best in Vancouver. We had to remix some paint that we bought and this store was the only one that could get us the color we had asked for. -- the other stores said it wasn't possible. The Clark St store totally let us down and I don't recommend that one at all. Kerrisdale was a no-go as well. Well, these guys made it happen and really made my day to give us the color we wanted.
As with several BM stores in the city, this store has two paint color consultants. One of them has been there for a long time...I think her name is Connie. I recommend her over the weekend gal who is newer, less experienced.
A word of caution about hiring paint consultants: even experienced, talented designers get the paint color wrong 25% of the time. We've hired others in the past and have come to realize that there general guidance is helpful but when it comes to picking the final color and getting it right, don't take it as gospel. Just because a color worked well for their other clients, doesn't necessarily mean it will work for you in your home. Their choices have worked really well about half the time for us indoors in various rooms with various light conditions and furnishings.
I recommend getting an idea of what you want on Houzz, then buying the fan deck, and playing around with colours for a long time until you've narrowed down the possibilities. Paint large samples on your wall or a huge chunk of spare drywall that you can move around (rather than cardboard, which absorbs and shows the color differently). Only you will know if you love the paint color at different times of day, in different lights. read more