Always helpful and if they don't know they'll direct you to someone who can. Definitely recommend.read more

Really helpful staff. I'm an artist and they are w always willing to listen and make suggestions…read morefor my needs. #ContestEntry

Had a really great experience here ! I had to deal with the inconvenience of having bought the…read morewrong colour, and Frank was very helpful. Thanks for making that as easy as can be !

Disappointed in the service. A friend recommended I check this place out as, I was told they carry…read morehigh quality paint, and will be very helpful in advising what colour and brand of paint to buy. Unfortunately they were not helpful or interested in helping at all, shrugged their shoulders at any question I had, and was actually kinda rude.

Feels very reminiscent of days of old... bargain Harold's, zellers…read more... Similar to GIANT TIGER; which is sadly lacking in urban areas. The checkout area is slow and store is unorganized but beats going to the BIG W....

Like a poor dollar store, but without the cheap prices. The quality of many of the products don't…read morematch the price they ask for them. In fact don't believe the prices for "special offers" because they don't honour them at the cashier. Even when you complain and say that's not the price on the shelf, the staff don't care and leave you with the option of "pay this price or leave it." Aisles are narrow and cramped, there's not much room to move around or get past another customer. I was immensely disappointed by my experience shopping here. It won't be on my list to return to in future.

very hot and cold customer support. am i bi-polar or are they? and it's always been like this for…read moreover a decade. it just isn't comfortable shopping there.

Not the Dudleys it used to be. I have shopped at this…read morelocation for many decades. The staff used to be wonderful. I went in yesterday with my partner to get some keys cut. While discussing with my partner how many keys we needed. a very rude skinny man with a baseball cap on basically told me to shut up as "he" could only talk with one person at a time. I had to bite my tongue as I wanted to call him out on his rudeness. He took the keys and seemed to be having a hard time creating duplicates for us. Finally he gave us our keys, we paid and left. On getting home, four of the six keys were not cut properly and did not work in their locks. I called the store and guess who answered? Yep, this rude individual who now started interrupting me; Not letting me speak. "Just bring them back. I don't need to hear what your saying. I might not be here anyway". Needless to say I will not be returning to this store ever again.

I found this place through Amazon. It's a small office nestled in a warehouse strip plaza area that…read morewas easy enough to find but not very obvious or noticeable on the front entrance. Free parking and lots on the weekend, it was busy for such a small space that sells only door hardware. I was hesitant to buy from them off Amazon as the prices were very good compared to other stores online or in store. I wanted to see it in person and touch the metal/rubber to make sure it would stand up to use. Anything that isn't a typical contractor door knob cost a small fortune, so to save any money you'll need to look around. Pocket door hardware is hard to find and can easily run $180-200 (handle/lock and extra for a side pull)for something so simple and usually special ordered taking 2-4 weeks. This store had the basics for what I needed (minus the side pull)and was ready for pick up, so I couldn't understand how the prices were great and quality was decent. Door stoppers, these are annoying to hideous but necessary evil in a house. This place has some sleek designs and colours that make it bearable and for prices just slightly above your typical home box store. Mary was helping us and she is so sweet, helpful and patient. It's a small room like a really big office so she was helpful yet giving us enough privacy to figure numbers and budget. They have a great return policy Incase you over ordered or change your mind, and she even emailed me a copy of the receipt. Would highly recommend this place to anyone needing trendy door hardware.

Man, talk about making something right when it never should have gone wrong in the first place!…read more Ok seriously .. and I do mean it - we came in to select a few sets of hardware for our entrance renovation project. We hadn't brought in photos of them, so the staff basically sold us the first things she guessed might suit us off the shelf. We did try to explain exactly what was needed, but she decided to just assure us everything was fine and that the piece we needed to wait for, was fine to sit outstanding, and she'd get back to us. (Ha.) Not Haha funny. We paid for everything using some 4squ text receipt. um ok I have no choice? Wtv we did a lot of research before coming here and hubbo insisted let's just get the s**t to get started and we'll worry about the bitty piece later. Well life also happens .. I called once or twice, idk when, and soon enough, my phone's dead and I have no access to the text, but obviously I have my statement (maybe not obviously these days?) and we pull it and all the pieces we hadn't used yet back in the boxes best we could, and we set over (admittedly recently, as I say, life happens) and lo and behold, I think that was the most amazing customer experience of my life!!! We walk in and yes, it looks nicer as they've made their own entrance renovations. Mary, the owner, listens very carefully to us as we explain the dilemma. She recognizes the handwriting on the boxes and doesn't even question us for the receipt. Then she gets down to business. AMAZINGLY. Omg this woman KNOWS her stuff. And she actually enjoys figuring out the problem at hand, you can see it. She goes over all kinds of mechanical issues (and hubbo wanted to send me in on my own, testament to his faith in me I guess) and then, she worries about the aesthetics; and gives us options all over again from scratch based on the huge inventory they have. Idk if I ever walked away from an interaction as relieved, elated, and genuinely FLOORED as that day. GO THERE. If you deal with Mary herself, you will. Not. Regret it!

Friendly, helpful, cheerful service. They give good advice and are consistently patient.read more

Always helpful, plus I have found useful items in every dept. Nuts and bolts to go with everything,…read moreplumbing items to put my bike carrier on with, plus a good coffee grinder, shelf, step-stool and great deal on paint, pest control and excellent advice. I really enjoy going there. Been a customer for over 10 years.