DUKE ENERGY REVIEW I…read moream writing this review because I believe I have been victimized by Duke Energy. I am also writing this review because I fear what has happened to me has happened, and will happen, to other Duke Energy customers. My last bill from Duke Energy was for the usage period November 8 - December 5, 2025. The total for the bill was $90.95. What is unusual about this bill is that the total cost was $22.00 more than the previous month and the fact I was in another state from November 6 - December 4, 2025. There was no one in my house to use any electricity. I called customer service three times. I had to call three times because two of my call went to call centers outside the United States and I could not understand what the service representative was saying. I finally reached a call center in Florida. The service representative could not provide any reasonable explanation for the discrepancy in my bill. All she was able to tell me was that my electric meter was operating properly. In fairness, to date, I must say I have been very happy with the service Duke Energy has provided to me. However, several issues emerged from my experience dealing with this currently unresolved problem. First, Duke Energy serves 8.6 million electrical customers and 1.7 million natural gas customers in seven states. I found out that Duke has full control of all these electric and gas meters. It is very possible, even likely, that Duke has incorrectly inputted some meters and subsequently increased customers bills. It should be noted that no agency, Federal or local, audits the Duke Energy monopoly. It seems, the customers are subjected to, without recourse, whatever decisions Duke Energy makes at the meter and on our bills. No agency, anywhere, should be allowed to wield this kind of power over its customers. I encourage anyone who has faced a similar problem to write to our elected officials to get them involved. I'm going to write send this review to them and to the Federal Trade Commission. What Duke Energy does to their customers is simply not right.

This company is the worst They ask for you to pay on line…read morewhich I do Then on the due date they send a new invoice saying you are late I know this review will not change their method of insulting their customers but I needed to vent

Just got my first electric bill with my solar panels working wellllllll I'm not a happy camper on…read morethe bill is a renewable energy charge which last year I was charge any where from 80¢ to $1.04 guess what now I have solar I am being penalize my renewable energy charge went from a dollar in 4 cents in January $17 and some change for February duh something's wrong in this picture you want us to use solar but then you penalize this by charging and outrageous little charge if you don't have solar it's practically nothing and oh guess what the North Carolina utilities commissioner approve this tisk tisk tisk guess who he must be buddies with?

I called Piedmont Natural Gas so someone could turn the pilot light off on my gas logs and the…read moreperson disconnected my GAs LIne. HOW STUPID CAN ANYBODY BE???? I've been in the hospital....I NEED HOT WATER

Good evening, My name is Tanya Hall ,…read more I'm reaching out regarding the matter of Piedmont Natural gas Co. I contacted the utility company June 2nd , explaining to them that my ex husband passed away and I moved back in to take ownership of my home, I have been having issues with his utilities provider regarding his delinquent accounts, so speaking to customer service representative Kendra provided me a email and fax number, I was asked to send my divorce papers and ex husband death certificate. I provided all and called back several times and was told under investigation, on 6/22 I spoke with representative , I was told that he owed $2, 553.00 I asked how could he have been able not to pay without his gas to ve shut off I was informed that she couldn't discuss his arrangement but since my name was on the house I'm responsible to pay, I explained we were divorced and I wasn't living there for 8yrs. I also told her I was asked and provided information to send in documents and she said that hey informed me false information you need to pay or your gas will be shut off then proceeded to say if you have a divorce lawyer call him to help! I felt it was very unprofessional of the representative.

Worst electric company I've ever dealt with. Power surging can't be good for my tv. This happens…read moremultiple times a month. Maybe they should stop digging in my backyard?