As mentioned above in other reviews. Dr Fahmi and the nurses are very good, but the Office Manager…read moreis very rude unprofessional and disrespectful. Ended up hanging up on me when I called yesterday. Also, the office wants to charge you ahead even before billing to your insurance to see what you really need to pay for visits or services like EKG etc. Once they made me pay for an EKG and then my insurance paid them too. so, they Got paid twice for the service and never heard back from them. I had to double check and call them & they wanted me to go to the office in person in order to refund me my payment when they already had my CC information. Another issue, they don't send statements neither call if you have a balance pending. How are you supposed to know if you have a pending balance or where to send the payment payable to who? etc. I really tried to stay in the office because the DR. is good but to have a hard time every time you need something is not good at all.

I have meant to write a review for Dr. Fahmi for some time and finally decided to do so today after…read moreseeing such poor ratings by others. I'm honestly surprised. Dr. Fahmi has been my physician for nearly 20 years and was also my mother's PCP until her untimely passing from Leukemia. She is compassionate, thorough, and a consummate professional. I am a licensed medical provider and have never felt uncomfortable, unheard, or in doubt about her care. I have known Lourdes, her medical assistant, equally as long as she is truly a gem of the practice. I'm seen right away and have rarely been in the waiting room with more than one other person, at most 2 or 3. Are there times when there may be a longer wait? I'm sure of it, but this happens in every facet of healthcare. Dr. Fahmi is an excellent choice if you are looking for a competent and caring medical provider.

Type of care is slim to none as you are waiting for an eternity to be seen. The billing director…read moreis crass and highly uncivilized. The care quality is decent but other PhD can give you better care and empathy. Overall office experience is all about the $$$$. This is a money pit; I recommend going elsewhere.

I made an appointment for my 93-year-old mother with Dr. Fahmi and my brother took the day off from…read morework to take her. It was at 10:30. They got there at 10:15 and they took my mother's vital signs, even took a urine sample. At noon they were still waiting and the nurse came in and told them that the doctor was taking her lunch break and they had to leave and make an appointment for another day. They would not offer any more explanation or let them talk to the doctor, who was nowhere to be seen. I wrote an email to the doctor and got a response from someone who works in her office, saying, in fact, that this was all a lie. They do not take Medicare without secondary insurance, which is what my mother has. When they realized that their receptionist had booked the appointment in error, instead of letting my mother and brother know they let them sit there for an hour and 45 minutes and then created this sham reason for them to leave. The doctor has not responded to me and evidently hid in her office rather than come out and apologize to them.

I have been a patient there for years, when the practice was run by 3 older men. The practice is…read morenow female oriented and I find them all personable, knowledgeable, and competent My only issue revolves around getting in touch with them. The message machine states the office is open until 4:30 but several times when I called shortly after 4 the office was "closed"

I reached out to schedule a physical. I was promptly told that the next available appointment was…read moreMay, and when I pushed back I was told by the person taking my intake information that I would only be eligible for a virtual appointment because I recently recovered from Covid. I should also mention that I am a Registered Nurse, who works in a major Connecticut hospital, and I have been cleared by occupation health (a physician) to return to work as it is safe. I was given a next day virtual appointment. I explained that I would need an in-person appointment to conduct an actual physical (blood work, vitals, etc). I was then met with the most unprofessional experience I have ever experienced with a doctor (and I deal with many different doctors in my career daily). The manner and tone in which I was spoken to by this doctor was unprincipled and rude. I was refused care because of her own beliefs about Covid, and I was indirectly told that the office no longer wanted my business. This doctor went off about how she only received the first vaccine and that she has a wedding to attend. I will obviously no longer be a patient of this doctor, but wanted to share this information to help other people who are seeking out medical care in the future. She lacks compassion, empathy and clearly medical knowledge.

Hi there, This is a complaint against the staff. I got a…read moremissed call from the office so I called back. I waited forever on hold and they hung up on me. However I called back and they said that they were going to call a mediation to my pharmacy. I go the pharmacy and nothing was called so naturally I called them back. Some rude assistant picked up trying to rush me off the phone and she said they never called the prescription because the dr wanted to talk to me. I said I wished you called to let me know. She got so rude on the phone and saying she doesn't have time for that and that they are short staffed. I said please do be snippy with me, and as I was speaking to make an appointment she hung up. So I called back, I don't know who picked up (most likely the same person) I said why did I get hang up on, and she hung up again for the third time. Someone called me from the office and without asking me what happened stating that I am being rude to the staff. I laughed because at this point it was funny. I explained myself again, and made an appointment that I cancelled right away .this was just for a physical appointment , what if I was sick and they act like that again and again ....I was going to ask to be a concierge patient, but they don't need my money I guess. Do not recommend them at all very very, very rude people no social skills whatsoever shame or Dr, Saunders employing people like that..

I have been a patient of Dr. Saunders for over 15 years. Both he and his staff are very courteous,…read morecaring and professional people. He has helped guide me and direct me through dealing with some serious medical issues requiring specialized physicians and surgeons including sepsis and cancer. He and his staff have always been very responsive and understanding with terrific "Bedside Manner". I took advantage of and enrolled in a Concierge Physicians program to which he belongs. The service offers several benefits. One of the most important benefits for me is virtually instant accessibility to him and/or his staff 24/7. I would recommend Dr. Saunders as a very competent practitioner of Internal Medicine as well as a down to earth General Practitioner or Primary Care Physician.

Went in for an annual physical exam, which falls under 100% preventative. Thus no costs to me…read more However, a few weeks later, I received a bill. I called to discuss their error and was told I was billed for TWO office visits for my ONE appointment! So while my 'annual physical' appt was covered 100% under preventative, I was on the line for the 2nd office visit of $250. When we went into the nitty gritty of why I was charged for a 2nd visit, it was from a question the doc asked ME, which I responded with 'it's fine'. It wasn't even a conversation lasting more then 5 SECONDS. After FOUR attempts at calling them to resolve my issue, which nobody ever called me back, I gave up and now go elsewhere.

I see Dr Tracy and feel he's given me great care. The PA I saw in an emergency sent me to the…read morehospital immediately before my appendix burst. I have felt seen, heard and respected by everyone in this office.

I've been experiencing serious abrupt symptoms for 2 weeks and no provider from there even bothered…read moreto call me. If you want to feel endangered by your provider, go there.

I left this practice because the front-end office staff was absolutely horrible. I figured; I'd…read morecall to cancel my appointment that's scheduled in 2 months from now. I called twice and they keep hanging up on me before I can even say a word. Geez, they are really horrendous. How do they stay in business is mind boggling.

I had my nose tip fixed I look great now Dr Mao and his staff are great my two sisters come here…read moretoo I'm getting my tear troughs done next I love the care I received

Unfortunately I would never recommend Dr. Mao as a surgeon to perform blepharoplasty. If you are…read moreconsidering blepharoplasty you should see an oculoplastic surgeon/surgeon board certified in Ophthalmology. Dr. Mao's oversight cost me $40,000 in surgical repair fees ($15,000 if done through a less experienced surgeon) from THE BEST surgeon in the country that corrects these issues (lower lid retraction and entropion). The repair surgery involves a graft from the roof of my mouth being used on the back of my eyelid. It's not guaranteed it will even work because the damage to my eye is so extensive. I had been living in horrible discomfort as my lower eye lashes have been turned into my eye. Dr. Mao wasn't able to recommend a protective contact lens to ease the pain. Another surgeon I consulted with recommended it. It was a lifesaver. Immediately following my first surgery with Dr. Mao, I can see the lower lid of my left eye is pulled down. Sadly, nobody caught it at followup appointments until I brought it up. I was consistently told by Amanda that I looked good. Dr Mao performed a second surgery 3 wks post op to correct it, unfortunately only made it worse. One time I woke up and my eye was bleeding in the middle of the night. It was terrifying. After a 3rd surgery with no improvement, I decided to seek a specialist. PLEASE do not have anyone other than an experienced oculoplastic surgeon perform surgery on your eyes. And never have implants inserted into your tear troughs - no oculoplastic surgeon would recommend them. Initially I felt that Amanda was helpful and compassionate but in hindsight I believe she was gaslighting me. She kept telling me I looked great despite specialists telling me I needed grafts to fix the retraction. I never had access to Dr. Mao post op - only Amanda or Arissa. Everything went through Amanda. Dr. Mao's office has not offered any financial assistance towards the specialist repair surgery despite the damage done to my eye. I don't want anyone else to endure this extremely traumatic & costly experience. From my perspective it's important to choose a surgeon to perform the surgery that knows how to correct it should something go wrong.