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    Duffield Lumber & Hardware Co

    5.0 (2 reviews)

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    15 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(10 reviews)
    22.0 mi

    I had a wonderful experience of employee customer service. I was at customer service to get a rain…read morecheck for ferns at the Wise Va. store. The employee was named Cara, nickname Ratman. she was the only one working customer service and had several in her line. Two elderly ladies were in front of me and were struggling with the bill. Cara waited patiently on these ladies attempting to understand their issue. She tried several options on her computer and was finally able to figure out what was going on. She first thought they needed to call Lowes Credit but recognized they would have difficulty doing that and stating the need. Cara made some calls, got more info from the ladies and straightened it all out. I was impressed. Next while she was waiting on me, she also was waiting on a gentleman who was very impolite. His few words were I need my money back for some items he was returning. She greeted him warmly, as she did me, but he brushed it off. After she gave him his money back she wished him a good day and he never responded. He counted all the returned money in front of her, never saying a word. As he was leaving, she wished him a very good day again, to which he never responded and walked off. To me, I witnessed the best customer service by Cara going above and beyond her position on both ends of the spectrum. She never gave up on servicing the elderly ladies and was most friendly to the gentleman who was rude. By the way, she was excellent with me and meeting my needs. She needs to be recognized by her manager.

    Lowes is the best place they always have had my back i have always loved how people there are so…read morekind and friendly treating us minorities with the respect we deserve

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    Duffield Lumber & Hardware Co - hardware - Updated May 2026

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