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    Dubdog Designs

    5.0 (7 reviews)
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    PetSmart

    PetSmart

    2.4
    (49 reviews)

    I was very displeased and will not go back. My appointment was at 8:00 and the groomer had not…read morearrived for the appointment. I had to talk to the helper. So, what I conveyed to her was not shared with the groomer, let's call her V. V rushed in saying she had to take a phone call, so she did not acknowledge me. The helper put the lead around my 60 pound dog who was reluctant to leave me. When I looked up, she was literally dragging my dog across the floor by her neck. V did put a stop to that after I voiced that my dog could be hurt​. I had chosen the length to be between the second and third swatch for length, but more toward the third. My small dog was given what I can only imagine was not either because her skin was showing through. When I got my dog home, she was so miserable with scratching and biting and itching. I finally had to go buy oatmeal and coconut oil to bathe her in an oatmeal bath and soothe her skin further with the oil. The manager called me after I pointed out my experience. We had a nice conversation about having this be a learning experience and bringing these points up at their next meeting. Then V called. No matter what I said, she had a come back that placed blame on me, my dog, or some product that was used. I gave up trying to have a mutually beneficial conversation. I will never go back. I suggest you find a different grooming salon for your dogs also. Negative short summary: Groomer late to appt. Did not communicate with me because her personal phone call was more important. Transfer of info to groomer did not occur properly 60 pound dog dragged by lead around her neck across the floor Groomer took no responsibility for above issues or poor grooming of my small dog

    I would give 0 stars if I could. The day I called to make an appointment for my kitten, they asked…read moreme if she had all her shots. I told them she only had one and the doctor had told us to wait a few weeks for the next ones. I then asked the worker on the phone if that was okay. she went to go ask someone else then came back on the phone saying it was perfectly fine. The next day I drove 30 minutes for her appointment, they asked about the shots and I told them what I said over the phone. they told me they couldn't take her in even tho they told me the day before that they could.

    Dubdog Designs - petstore - Updated July 2026

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