Not a fan, although I used them for a while before switching to a small, closer pharmacy and they were fine then. Had a terrible time with them recently over a prescription that I urgently needed delivered. Phone disconnects, payment not going through... Maybe I'm overreacting, but I'm glad that my small pharmacy is reopening after a vacation. read more

A very unpleasant experience I had recently at the Duane Reade store in Woodside while trying to purchase a dental product from a locked shelf. I asked a female customer service employee who appeared to be South Asian for assistance in opening the locked shelf. From the beginning, she appeared unhappy and annoyed about helping customers. When she opened the shelf, she aggressively banged the cover shut and had a very noticeable frown on her face, which made me feel uncomfortable and disrespected as a customer. I later addressed the issue in front of the manager (who appeared to also South Asian and protective of the employee) because I felt the employee's behavior was inappropriate and unprofessional. However, the employee denied everything instead of acknowledging her actions. For this reason, I returned the product and instead got a better deal at Amazon. Corporate office needs to know this. read more

I've lived in the neighborhood for years and unfortunately for me, this is my nearest Duane Reade. Almost everything in this store is locked up. Come here if you would enjoy standing under fluorescent lighting while hearing 6 different unlock requests simultaneously over the loud speaker. Once you've finally gotten your single item that took over 5 minutes to retrieve because it's locked up, you can either wait even longer for your next locked up item or go directly to the long line that is always there. Associates move with zero haste and customers all pay in cash. Everyone in the store is incompetent and the experience is a sensory nightmare every time. read more

This is for the PHARMACY only. The worst ever! You call and they never pick up the phone. Was on hold for over and an hour and half only to find out that they closed at 9. There is always a long line when you go in person. Constantly messing up prescriptions and orders. Just horrible! read more

I called the pharmacy yesterday and was placed on hold for over an hour. I finally had enough and decided to walk to the physical location, only to be greeted by a rude store associate. She did not seem to care about the long hold, nor did she acknowledge the fact that I had been ignored. Whoever runs this location should be ashamed of themselves, and the store itself should go under new management. read more

Thanks to Grace from the Pharmacy Department. She had the patience to show how to get the Rx Savings Finder on my phone.

I am a fan of most Duane Reeds, including this one. This place is a perfect stop to pick up random necessities while on the way to the nearby subway. It's also part of a median / park strip, where you'll find many Duane Reed employees hanging out during their breaks while observing traffic. I just happen to like it because it's centrally located (literally the middle of the road) within this busy section of Woodside and I've always managed to get what I needed here. Customer service is going to vary, but most of the workers here mirror the community and are Southeast Asian. The place gets crazy busy after 6PM on Sundays due to all of the churchgoers but thankfully the lines are well managed and move fast. A slight knock is their pharmacy is super slow and sometimes the floors are heavily scuffed to the point where I wonder if they have a janitor. But it's Duane Reed, there is only so much to judge. read more

Duane Reade - Outside - Drugstores Near Me - Woodside, New York

This Duane Reade is a FedEx Pickup location but they routinely "return back to sender" prematurely. The result is that you'll get disappointed and never use them again, therefore making less work for them in the long run. Brilliant! You'll be on the hook for the shipping fees because it's "FedEx's fault" and will end up losing hours on the phone chasing your missing packages. read more

Its super covenient as its right by the train station! Ive had no problems with any staff, everyone is friendly and always looking to lend a helping hand. They also make sure any problems you encounter will solved like if a sale item is out of stock. Also love the pharmacy exit, its easy to catch the bus from there and take a bit of shelter from the freezing cold. read more

Duane Reade - a pink owl stuffed animal - Drugstores Near Me - Woodside, New York

See all

What possessed you to restock EVERY SINGLE AISLE at the same time?????? I'd post pictures but I don't want to embarrass you!!! THAT'S how inconsiderate you were being with those multiple, MULTIPLE ridiculous plastic containers, riddled with covid, no doubt!!! read more

Although people usually call Chain pharmacies not personal, I have to say this pharmacy makes everything personal. They take the next step in making sure my parents have their medications on time. The pharmacist there will take time out of her day to call me and let me know about any issues with my parents' prescriptions. I would recommend them to anyone would asks for a local pharmacy in Woodside. read more

Well, what can one say on such pharmacies? I through all my human life,, have been dependent on such businesses to provide me with the easiest way of having my meds, or househould needs in any time of day when all the other stores are closed. This one that stands near me at woodside, does fair enough in maintaining its cleanliness and courteous staff when you are inside the store. Although I would still like to see more items added on the aisle's... This one has yet remained within the DR's old status and havent updated as to the ones in the city. So until that day happens..I might as well give it my three stars for the moment. read more

Service is bad here Came in for gum and the lines were really long with only one person at the register Cashier had a lot of attitude read more

All those awful reviews of this store is correct, there were too many for me to read but seem pretty on point. I never ask for my prescriptions to be sent here because my encounters with the rx staff was horrible. I needed children's Sudafed (not the PE) which is kept locked behind in the pharmacy. I ask the cashier at the rx dept and they brush me off saying to go look for it in the aisle. I repeat myself it is not the PE kind and it's kept behind the counter. The tech gave me an annoyed look and repeats it's outside. The pharmacist was right next to the tech and was able to listen in but pretends he didn't hear anything. I got frustrated and told the tech ask the pharmacist, he looks at me annoyed and says it's outside in the aisle. The staff are Completely ignorant or careless, I would never trust my prescription or my family's prescription with this pharmacy. I gave one star for the front store manager who was very nice to help me one time. The other cashiers in the front aren't properly trained either. They rang my product with the wrong price and started to give different excuses why it's not the price listed on the tag in the aisle (first he walks to the wrong aisle to look for it so I told him the aisle # to go to and he still couldn't find it so I had to walk him to the item) this is unacceptable. read more

When it comes to chain drugstores such as these, you generally know what to expect when walking in here. Duane Reades are clones all throughout the city with some that have received physical face lifts over the years. This Duane Reade is no different, and that's not a bad thing. The aisles are clean, the shelves are stocked, and these chain pharmacies are essential for neighborhoods when you need toilet paper, toothpaste, or shampoo. One notable experience I've had here was when I was at the register and I was purchasing a bottled drink that the cashier thought was on sale and if so wanted me to take advantage of it. She checked with her fellow cashier and manager and it turned out it wasn't on sale any longer. But I did appreciate the above and beyond that she tried to find out for us. Here's a criticism, not in this particular location but Duane Reades in general regarding their reward cards offering all these values and points that unless you use it to buy aspirin or medicine, or $30 of a certain product you can never get any reward points. read more

I would be extremely reluctant to fill any prescriptions here again, ever... I would try the local private pharmacies or even Rite Aid before coming to this DR again. The staff were nice, from drug clerk to tech to pharmacist (which is great, and important). They meant well. But THEY WERE NOT ~ACCURATE~ ... which is MUCH MORE IMPORTANT. They made several mistakes (starting with telling me the product & dosage my dr prescribed did not even exist, which I quickly disproved via Google). They offered to special order the item if I could wait a few days. Excellent, thank you (see? Nice. Good customer service intentions. Unfortunately someone's health is at stake, and CS is only the 1st piece of the puzzle). Next mistakes? They special ordered (a) the wrong dosage & (b) the name brand instead of the correct dosage of the generic, per my instructions. The name brand vs generic is a matter of $, and an annoyance at worst. What my gf correctly calls "a 1st world problem". The real problem is that this pharmacy tried to give me TRIPLE the correct dosage. When I balked, they attempted to persuade me their dosage was correct. 5 seconds of simple math proved them wrong. Their explanation : the doctor's instructions were to cut it into 4's... I had to point out that the dosage was off by a multiple of 3, not 4. Then show them a website reference confirming my math. Then, my case having been definitively proved, the Rx blamed my doctor. Keep in mind not only the significantly increased cost, but the possibility this inappropriate [triple] dosage could've increased my chance of side effects. Also galling was, across 5 conversations and multiple mistakes, they refused to acknowledge any shortcoming on their part -- I wasn't going to sue, for gosh sakes; a simple apology or professional acknowledgement would have been appropriate and appreciated. (This is where their CS skills faltered: accountability. So... first there was no error. Then? it was someone else's error. And ironically one of the corporate mantras is : "Own It".) I then travelled a longer distance to see a pharmacist I trust (to be fair to the chain, this was also a DR); she made no assumptions, asked questions, double-checked the dosage & gave me exactly the right thing the first time, with no hassle. If I hadn't done my own research, persistently asked questions, and actively made it a 3-way conversation (instead of just 2-way between dr & rx) I would've been avoidably, unnecessarily over charged and over medicated. All pharmacies are truly not created equally. read more

Unbelievably rude staff. I was looking to see products and one told me not to touch it. Yeah. I was "looking". Never going back there. It's always dirty looking. I used to like Duane Reade. Not this one. read more

Fed Ex told me I should pick up my package at this Duane Reade before midnight. When I arrived at 9:06 PM, the store was open, but when I asked for my package, (with rude attitude) they said I need to pick it up before 9pm. I called Fed Ex and they said this is incorrect - I can pick up packages at this location until midnight. The clerk simply didn't feel like helping me. I prefer stores with friendly clerks. I could see the packages right behind him, but he wouldn't turn around and give it to me. RUDE. read more

The guy at the pharmacy is rude and is not helpful at all. Everytime I go in there he explains that the doctor made a mistake or my insurance information is wrong or that my medication is still not ready even when I get a phone call and text to pick it up. The last time I went he explained the doctor didn't order all of my medication that was needed but when I logged into the website the order is there and is just on back order. I don't know how this keeps happening but if you live in Queens choose a different pharmacy. read more

I used to hate this location, until they did a complete renovation a couple of years ago. Now I like it a lot. It's well-lit... open 24 hours... I never wait more than a couple of minutes for a register. As an added bonus they've installed an ATM machine from my bank (no fee!) and a news rack. read more

The pharmacy staff in this particular Duane Reade branch sucks monkey balls! Encounter # 1: I had my prescription transferred from San Diego to this branch since I moved a few months ago. They graciously refilled it. A month later I'm back and asked for a refill. A few days later, I stopped by to pick up my drug. And, lo and behold, they haven't filled it yet. The reason: they don't have my prescription and hat it wasn't fully transferred from the CVS pharmacy in San Diego. So, I asked what the problem was and why I wasn't informed about since I gave them my phone number. And they said well ma'am, we couldn't contact the pharmacy in San Diego and we've been calling them around 10 am. Ok, if you do the math, West Coast time is 3 hours behind. At that time, it's only 7 am in sunny Cali which means the damn pharmacy is NOT open yet. The idiots should try again whenever they figure out what the time difference is. Encounter # 2: I called them up asking if they have a particular generic drug in stock. Maybe they do not want to shoo away customers but they said, yes they do. So, I went there a few hours later and asked that they refill my prescription. Guess what the guy at the counter tells me? They don't have that drug on hand. Doh! Encounter # 3: I dropped off a new prescription on a Tuesday - July 27 and told the pharm tech that I'll pick it up wednesday. I didn't get to to that till Sunday, Aug 1. That day, I was sick with the flu but had to drag myself out of bed and stumbled 9 blocks to this doggone store because I badly need those meds. What does pharm tech tell me? It's not filled up yet because I dropped the prescription too early and my insurance won't pay for it until July 29. It's August 1!!! Why wasn't it filled up over the past several days?!!! In my sickness and frustration, my inner bitch came out and told them how inefficient they were at their jobs. Secretly, I hope they get my cold virus. They deserve that much karma. read more

Take the Citibank ATM out and put the chase one back in. Also, 60% of the time their are out of their beverage and chip selection

This drugstore is the place to go when you need things. The shelves are stocked with products, the is never anything on the floor and all the employees are helpful. Now there is the drugstore and then the pharmacy. Both of them are great but I will talk about them separately. I will bring with the pharmacy. The people who work behind the pharmacy are always helpful and they make getting your medicine and anything medical you may need a breeze. You can mostly always pick up your medicine within the hour after you requested them and if you go there continuously to purchase the medicine they will have yours information on record so you don't have to care your Medicare around or any important documents. I have never had a problem with my medicine and getting a refill is a breeze. Now on to the drugstore. The drugstore is always stocked with things I need and it is all usually in a very good price range. The ladies there always make sure I get the best deals and their lines are never long. It's always quick to go in, grab what you need and then leave. An extra perk is that it is open 24 hours so I can grab things late at night with is good! I do highly recommend this pharmacy if you do not shop here already! read more

I had the employee tell me he cannot help me because he was on brake. I went across the street to Rite aid and found what I needed, probably cheaper! read more

Horrible service here with the slowest pharmacy around. Mix this with the daily bums out side nothing special about this place. I always thought the one in elmhurst was bad but some how this one out does it. read more

Been coming here for years and now they give me hard time because Dr put 2015 on prescription instead of 2016. If the pharmacist that I always deal with was there I wouldn't have an issue. I just don't understand because they are in front of computer and can see prescription history. Um hey assholes it's January everyone I still trying to get used 2016. Came to CVS and they gave me prescription with no problem. Plus paid 50% less read more

Add to the regular price of $5.50 / gallon of their name brand milk the fact that they offer no entrance/exit on Woodside, and I'll pass on ever returning. read more

beautiful place, to shop find items that are important for the househeld and the staff is so nice and sweet, great place to shop for items. Medications here are free, you can buy one medication and get the second one half price, its unbelievable. The best part is the two pharmacists, great people, so nice, when they explain you items. A very traditional store. read more

If you ever think to drop your medication at this location..think 20x before you do it!..Pharmaciest are not sooooo reliable. I had drop of medication for my Aunt Friday afternoon and they said it will be ready by Monday @ 12:30noon. My Aunt came to pick up her medication @ 3pm and her medication is not ready yet!..dha..I had told them she will have her procedure the next day and this medication must be taken and they assured me that it will arrived on time....I had blasted my anger for this poor service they could of call me to advise me that medication is not ready , rather than to have my Aunt pick up the Medication that she is very ill. No consideration at all...Now they will pick up my Aunt medication in Astoria which will take them an hr. read more

Usually clean and bright- love 24 hours, but its small and lacking some of the stock other DR's have. They finally installed a photo printer so you can print pictures on the spot, so that's nice. Still wish they had more selection and they often seem understaffed. read more

Very unhelpful with my needs, worse service in a long time. I had to literally sure myself.