This location has improved vastly over the years. The employees are so nice and helpful. Shout out to Ayrin and Renney for answering all my questions and trying to help me find sale items. The store is clean and it seems like they are always trying to stock the shelves. read more

I came during the last 5 minutes and they were already close I will never comeback here literally they close in my face just need to change my pharmacy again this is the worst I've ever seen, lazy workers, lazy people read more

She's an amazing worker very kind hard working marinara akhter always have a smile and always helps me

very long pick up medicine at the pharmacy, total disorganized and mismanagement. don't buy your medicines from here.

Absurd. I got a 100%satisfaction guaranteed item. I was not happy with it and came back to return, guess what.. the manager of the stotre say that it is not refundable.... absurd!!! They fool their customers and do not honor their word when they sell bad quality products Don't cone to this store. read more

Thanks to the AMAZING pharmacy staff, who even when the flu shot line was out of control, sought to serve us ALL with dignity and respect... Class act all the way and my goto pharmacy TEAM. Deeply appreciate all you do!!!! read more

There's always long lines Shelves are usually not fully stocked and merchandise is not re-ordered in a timely fashion I made an appt for a flu shot prior to, waited a full hr. It's not clean and vermin traps are under pharmacy shelves read more

Came here this past Sunday. Helped my mom purchase some fish oil pills. When going to the checkout, there wasn't a rewards card after signing​ up for the reward card. I remembered​ this place used to be an Indian supermarket. read more

Very poor service by someone who is supposed to be an example for the other staff. Did not even look at me forget about greeting. She is always like this very rude and cold. My buy meds worth 2000 $ every month. I wonder how she treats the other customers. Very sad . And she turns out to be a pharmacist. I guess I made a mistake by giving up Cvs three years ago. All the other staff is very supportive and friendly. But this one is a rotten apple I guess. She made me go there two times just because she was lazy to call my insurance company. Very sad. read more

Duane Reade - Drugstores Near Me - Jackson Heights, New York

Terrible pharmacy. Always long lines, always rude service. Twice I have had to pay for life-saving medication, simply because I need it. Now I have to figure out how to get reimbursed for prescribed mediation that I have been taking for years, which is covered by a healthcare program that I already pay exorbitant amounts of money for every month. I have used different Duane Reade outlets in Manhattan, and this is the only one that (consistently) gives me problems--still, if this is how you treat your customers in Queens, I am switching pharmacies altogether. By the way, those of you posting racist reviews--you suck, for obvious reasons. Also, they treat everyone equally shitty--believe me, I have been there enough times to know. read more

Duane Reade has a standard to live up to. They are one of the biggest drug store chains in the nation and when you walk into any Duane Reade, you expect a certain level of professional respectful kind attitude from its staff. This particular Duane Reade at 73-01 37th Avenue in Jackson Heights Queens however is different. They had a sale on soda in 12 packs and there were two stacks of soda at the exact same sale price. I grabbed two from one pile and one from another pile. When I went to pay, the new guy helping me did his best and was polite but the manager at the next register was telling me that I couldn't mix and match From the two piles. I told him that the prices were identical and he told me that I couldn't mix the sodas. Now I have no problem really with the store policy, it's what it is. My problem was the horrid rude way this man spoke to me. When I would start to ask my question, I would get to my second word and he'd already be loudly talking over me saying "YOU CAN'T MIX!!" I had a few questions and every time, he did this. This type of treatment towards customers is absolutely unacceptable and this man needs to be retrained or fired. He is an older man who looks and sounds possibly Indian. I love my multicultural community, that has nothing to do with this 1 star rating. I just don't appreciate being treated like dirt. read more

They notified me on Friday that my prescription was ready to be picked up. When I went to get it on Saturday, they were closed. And Sunday. And Monday. With no explanation. I asked my doctor to switch the prescription to the Walgreens on 75th and 31st and they wouldn't fill it there because they said it was already filled by the other pharmacy and I couldn't get any more medication until October. After getting barked at repeatedly to call my insurance company, I sat on hold crying for an estimated wait of an hour and a half, intermittently texting my psychiatrist to see if he could help. The pharmacist finally fixed things after my husband had to intervene, which was embarrassing, but that's what happens when you are three days behind on anti-anxiety medications that are actually dangerous to discontinue. These guys do not uphold their responsibilities when it comes to helping patients. read more

Ugh, I hate it here although I visit it often and appreciate that it's open 24 hours. The morning staff is always nicer and more helpful than staff at any other time. The pharmacy is a nightmare and after a few months of getting prescriptions filled there, I took my prescriptions elsewhere. Duane Reade is super over-priced and the mass insanity and disorganization of this one makes it even worse. Also, this Duane Read is in Jackson Heights...not Flushing. read more

I would give them no stars if it were an option. This Duane Reade SUCKS!!! There staff is lazy, rude and have no idea what it means to provide customer service. I went in to buy a couple of things, toothbrushes being one of them. They have all the electric toothbrushes locked up (why do they have a $10 toothbrush under lock & key), so you need to get one of the employees to unlock it for you. There was a button to press to supposedly summon an employee. I pressed the button three times. I waited for about 5 minutes and figured I would look for the other stuff I needed and hopefully would find an employee who could unlock the toothbrushes for me. I found a young woman stocking shelves two aisles over and asked her if she could unlock the toothbrushes. She mumbled something unintelligible and went back to stocking. So I asked her again if she would unlock the toothbrushes at which point she started shouting something to another employee (I presume) in her native language. I figured she had asked whomever had the keys to come and help. So I continued looking for the other items I had come into the store for. After having found them I returned to the young lady I had asked for assistance. She made a big deal of getting off her step stool and flounced off somewhere. I continued to wait a couple more minutes and when she hadn't returned I went to go look for her. She was two aisles over talking with another employee. This had now been about 10 minutes and no one was of any help. As I was walking up to the counter to pay for the other things I had come in for I spotted about 4 or 5 more employees stocking shelves, not to mention the two women behind the register doing NOTHING!!! I dropped all the things I had in my hands on the counter and walked out. If this is how they train their staff I don't want to give them any of my money. With all the other Mom & Pop pharmacies in the neighborhood, like Frank's, who will order things they don't usually carry for you, as well as having great customer service, you would think they might have better trained staff. The only reason I went here in the first place, is because it was raining and I didn't want to walk the 4 extra blocks to Frank's. There's a reason places like Frank's stay open for years and years. read more

I went there at night to buy a few things around 9pm. It wasn't too crowded though I did see a long line at the pharmacy check out. The lady that checked me out at the register was good and everything went fine. read more

Funny how I came here to see if anyone had a bad encounter with the pharmacist - Mary Lim and that was the first photo I saw. Asked a simple question and this lady just seemed pissed off. Felt like she just wanted to brush me off when I waited for her to consult me. Can't imagine how she treats others. The tech that spoke to me first was nice and even gave me recommendations instead of shoo'ing me off. As for the Duane Reade itself w/o the pharmacy area, it's decent. read more

Don't complain about this place if: 1) you moved into this neighborhood 15 or 20 years ago- and got a good deal on rent. Shut up. You are lucky to live here for a cheap or at a fair rent price. People trying to live here now (as of this writing, 2017) are all being ripped off. Many cannot afford to live here. So shut up. I would happily shop at a crappy , rude, low end chain drug store like this if I was paying $750.00 - to- $900.00 (NOT $1,300.00 !!) for a small apartment ; so....................shut up. God dammit. read more

It's been a few months since the cashier passed me a counterfeit bill in my change. Needless to say, there was no satisfaction. I ate the loss. Did I contact Duane Reade customer service? Yes. Sent them a detailed email with the store number, date of transaction, what happened, etc. I requested a store credit, and offered to mail them the counterfeit bill. Their response: absolutely nothing. How much money have I spent at Duane Reade since this situation? Zero ($0) dollars. How many people have I told this story to? Many. Was this the first horrible experience at this Jackson Heights Duane Reade store? No. Duane Reade/Walgreens - if you read this, I am still willing to forgive and update this review - if you will reimburse me for the COUNTERFEIT BILL THAT YOU GAVE ME AND REFUSE TO ADMIT. Shame on you Jackson Heights Duane Reade. You are dishonest and cowardly. A disgrace to the neighborhood. read more

SO not a fan of this particular Duane Reade. Customer Service is meh, selection of products is meh compared to other Duane Reades and when there is a line, rest assured they will take FOREVER. I mean, I've waited like 15 minutes just to get medicine because A.) Their cashiers are slow and management is either nowhere to be found, too lazy to pitch in and awful at line management (or managing things in general, lol) and B.) They're so conveniently close to the trains and 24 hours. Save yourself the aggravation Jackson Heights, and walk a little more to CVS or Rite Aid or even better - the Duane Reade on 82nd street, it's closer to the train and SO much better! Your future-self will thank me :). read more

The rudest employees I have ever experienced. I've only lived in the area for 2 months and I despise the fact this is my nearest drug store. Super slow, always a line, last time I went my cashier didn't even say hello to me though I said hi to her, this Korean woman three cashiers down was holding up a huge line because she wanted to buy ice cream on sale, but didn't have a member ship card. Finally my cashier speaks to me, and asks for MY CARD so we can help this woman get discount on ice cream. I said no because I only punch in my cell number in to get any discounts and I waited too long and was in a rush. My cashier again IGNORES me and asks me two more times for my card, like she was demanding it, while this woman holds up a huge line for 1.00 off ice cream. I cussed out the cashiers. This place is ridiculously ignorant read more

Very expensive, if you want anything luxury. The staff is nice, but there is usually a line when I arrive unless it's the early morning. I get the usual household products here. It is really organized and pretty expansive. read more

I try not to shop at places that make me feel a certain way... so I'm adding this place to my list. I was there a few weeks ago to buy a juice. I was on the main line, there was no one behind me and one person ahead of me. I remembered that I ordered photos so I got off of the line and waited on the photo line. By the time I was at the photo register, the man that was ahead of me on the main line was already being checked out. I told the photo cashier that I'm here to pick up photos, she told me to wait on the main line. I said for pictures? She said yes. I said well OK. I went back to the main line to wait again ( because I was up next anyway) and when I got to the register and asked for the photos, the main cashier looked confused and said, you have to go to the photo desk. I said well she just told me to come over here. Then she asks for my name and shouts it at photo chick, who couldn't find it so the photo woman told me to come back. I said loudly, OH NOW YOU WANT ME TO COME OVER THERE, and she giggles and says yes please. No apology, no nothing. I did the survey that they always beg you to do when I got home and gave her all 0s. Now I am a Black woman, and often times in this 'hood, I get treated a certain way. I'm in the process of having all of my prescriptions moved to the pharmacy near my job and I no longer shop there for my random juice cravings. I've never been treated like that in my life. I wish her well in life, but clearly customer service is not her forte. I think her name was Chalika. People need to learn how to interact with all colors of the rainbow and not make assumptions. She needs to be retaught. I didn't think it was worth to go to management because it's Duane reade. No one is going to care. I don't get rowdy, I don't make scenes, I just use my words and take my money to CVS. read more

This is my go to drugstore near me. The workers seem pretty nice. It's always clean. They have what I need, in most cases. read more

Duane Reade - the name of a business card - Drugstores Near Me - Jackson Heights, New York

This is by far the worst Duane Reade that I have used. The pharmacy department is absolutely, horrendously horrible. If you take medicine that cannot be refilled until day 30 (controlled substance) they cannot count and do not release until day 31. They lie. They say it can be picked up today. You arrive, wait in line 45 minutes only to be told it cannot be released til tomorrow. And deny having said it would be ready. Slowest and worst service. No one helps. They will go and hide from you if you challenge them. I'm leaving the neighborhood. I am so happy to not have to deal with them except one last time tomorrow. I'm sure there will be an issue. They also hang up on you. And deny it. read more

Went to the store to take some pictures of products for a survey. Manager came over and told me I could not take pictures of products. I asked her "I'm not?" She said "No, it's store policy." I walked towards the door and she followed me to make sure I left the store. Didn't even bother to think I'd buy anything. Called to complain, spoke to District Manager. He basically echoed what he said. I told him the manager could've handled it a better way. He said yes but it's store policy. Oh and he ended the conversation with "Thanks, hon." So basically, it doesn't matter if you are a customer or not, they'll treat you like a criminal. read more

Has to be one of the dingiest Duane Reade stores that I have visited. Shelves look poorly stocked in some isles, the complexion of the place seems dreary. Surprised at the management of the lines at check out. Took forever to get out of here. read more

If 0 was an option that would be there rating. Staff are either rude or clueless. And the female managers are nasty. Apparently this DR has different policies from other DR in the neighborhood. Will not be shopping here any more! read more

This is the most horrible DR ever but it's the closest to my home. The cashiers are poorly trained and customer service is just outright nasty and rude. I shop here often because they are 24/7 and they are just a few blocks away. At this rate, I should just bring my lazy ass to the DR on 82nd street or Walgreens on 78th. The prices are mostly outrageously high. They only thing worth getting are the sale items on the weekly ad but what is the point of that when everything on sale is almost always out of stock?? Smh. read more

Pharmacy here is terrible. The one on 82nd st is so much better. I used to work in a pharmacy and their wait times are ridiculous, the tech is totally unfriendly, which I wouldn't care about he were efficient and competent, but he was neither. read more

Slowest DR photo pickup of all time, with nonchalant staff at every turn.

Shakila and the other woman at the register were very warm and friendly. Store was clean and relatively well-stocked :)

Quick pharmacy and after getting a pack of stale beer I returned it without any issue. They were apologetic and quick about exchanging.

This Duane Reade sucks major ass for a variety of reasons. 1.) The management is shit. The employees are not trained to handle customers that are "ready to pay" 2.) The lines are always long and the cashiers don't manage the morons who try to cut 3.) Once in awhile a "manager" will ring people up but will stop suddenly even though there's still a long line. Lazy ass. 4.) Overpriced!!!!! The one on 82nd Street is completely opposite. read more

The pharmacist is such a yenta. She's like oh you have this prescription and that one you cant take them both. I have anxiety and she has made it difficult for me that I had to go to the ER with a panic attack thanks to her. She's not my doctor so why would she tell me I cant take something he prescribed and worse of all she calls me at 9 pm on a Friday night. Go to a 24 hour cvs and where they have bathrooms or rite aid down the st. It takes forever to wait to get your prescription and you cant even use the facilities. Very rude and underpaid I think they just want their day to be over read more

I went to get some candies it said 2 for 7 when I went to register the lady said it's not on sale then why you put it there if its not on sale , she was very rude bad bad customer service she wasn't helpful at all she made me walk there too see where it says thats your JOB!!!!! read more

For some reason, the pharmacy use to be really really good but as of late it has been terribly poor. Wait time is enormous, still getting telephone messages for drugs that were discontinued and the quality of service not meeting the demand. Please DR, if you are reading this, this is high time you have a serious management discussion, research the problems and develop a good working solution. You have an opportunity to change for the better. Observe and take ownership. read more

I can't believe the prices that DR is charging for vitamins. I bought B-Comples (60 tables) and they charged me $16.99, at another store they were selling same thing, but 100 tablets for $7.50 I also bought C 1000 (60 tablets) for $17.99, at the other store they were selling 250 tablets for $16.00. I will NEVER shop at DR again. They are over pricing their products, which as a senior citizen I cannot afford. Check other stores before you ever buy at DR!!!! read more

The worst prices in the neighborhood! Please avoid this store at all costs, on top of that they always ask you about the "store card" - the most annoying practice, customers do not care about store cards, If customers want to save money they will do comparison shopping. read more

They NEVER have baby formula. They have the weird varieties for fussy babies but never the plain similac or enfamil in powder. Always out of stock. It's not too crowded though - that's the best part. read more

Duane Reade, you are so overpriced, I wish you were a CVS. The only thing you have going for you is the Blockbuster movie kiosk.