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DTect Security

5.0 (4 reviews)
Closed • 9:00 am - 9:00 pm

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Services - DTect Security

Security monitoring services

Security system installation

Security system repair

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4 years ago

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6 years ago

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6 years ago

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Grant F.

Thank you for the lovely words Julie! We truly appreciate it!

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6 years ago

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Honest & affordable service offered by this company. Juan…read morewas very knowledgeable and professional

I don't understand how this company has so many positive reviews. Our experience was extremely…read moredisappointing. We hired him to install a hardwired network in our home, install speakers, and replace wiring. The cost seemed excessive for the work performed--much of it consisted of simply taping new wires to old ones and pulling them through the walls, which appeared to be a very basic job. For the CAT5 installation appointments, he canceled multiple times for various reasons, including not having the correct wiring or supplies, medical issues, and confusion about the scheduled day. He was also never clear about his start time, which made scheduling very frustrating. We also had him replace an old cable box in a closet with a larger one. The work was poorly done. While some drywall damage might be expected, the box itself was not secured properly, and all the wiring was placed behind it in a disorganized manner. Later, when we contacted our cable company for an unrelated issue, we discovered that our home already had CAT5 wiring installed. We were unaware of this at the time. Either he knew this and chose not to tell us, or he didn't recognize existing wiring--neither option reflects well on his professionalism or competence. We ultimately saved thousands of dollars by hiring another company that simply tested the existing wires and added wall ports. Overall, the experience was a complete waste of time and money. I would never trust this company to do work in my home again. At best, the service was incompetent; at worst, it felt dishonest.

Valley Alarm - Valley Alarm Logo

Valley Alarm

(367 reviews)

Armen was very timely and professional! He did a wonderful and seamless job installing my alarm…read moresystem. He taught me exactly how to use the system and explained everything in detail as he completed the installation process. He was very clean (used shoe covers when in and out of the house) and was friendly with my dogs! Sevada initially came to assess the property for installment to give me a quote. He was a great and explained everything thoroughly! I highly recommend them.

We've been a customer of PV Security for decades, which was bought by Valley Alarm and absorbed…read moreinto their system years ago. Had assumed all these years that our house security was adequate but recently was horrified to experience that it very much was not, and more importantly, that the folks at Valley Alarm were not trained properly, made a ton of mistakes, and made for a very stressful holiday. The day before Thanksgiving, we received text alerts of a burglary - nothing else. No idea if this was a fake text or anything, as it provided minimal information (the title: BURGLARY) . Everything that transpired after was across the board an extremely negative experience: 1. I had to call Valley Alarm to get more info. Each time I called, I was on hold for at least five minutes - terrifying when you've just received a text saying BURGLARY. To add insult to injury, the hold music is an advertisement for VA saying that "agents will be on the phone in seconds." 2. I spoke to multiple agents, and none provided sufficient information or answer any of my questions adequately in a way that would reassure me. 3. Horrifyingly, I had to be the one to tell VA to CALL THE POLICE. They were supposed to have called me first, and immediately dispatched the police. Neither happened. In fact, when I called the first time, the agent was a very blase "oh, do you want us to call the police?" Uh YES. And then once that happened, they provided zero follow up information. I eventually found it easier to call my police station directly, and speak to the police via my neighbors. 4. ALL OF THIS WAS A FALSE ALARM. Valley Alarm NEVER provided an explanation of why we had received an alarm. The neighbors never heard the alarm, and when we had someone check the house, there was no sign of anything amiss. 5. After all of this (and before we were able to have someone enter our house) I called VA repeatedly to make sure that our alarm system was still actively armed. Every person gave me a non-answer in the form of double negatives: "well, if nobody has gone in to disarm the alarm, we can only assume it is still armed." Not only was this absolutely not reassuring, and felt like they were hedging their bets, it turned out to be completely incorrect - they just straight up had no way to tell, blaming us for having an old system (which they had never told us to change) and for not performing routine checks (which they had never told us to do). 6. 3x I had their "service technicians" call me to "provide more info" because the agents at the call center were proving to be completely useless. The first time a technician called, she literally started the phone conversation with "what do you want." I was never assured that our house was okay and that the alarm system was still working because none of these agents or technicians could provide straightforward information. I am just horrified with how badly this entire experience went across the board. Valley Alarm has admitted that there was a lot of human error after they looked into this experience, and I have never been more certain or faster in changing companies. I have a new system that provides me with way more information, and doesn't keep me on hold to speak to an agent. Absolutely stay away from Valley Alarm.

DTect Security - securitysystems - Updated May 2026

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