Doesn't deserve any stars. Was treated terribly. Bought shoes, was told I could return, and can…read morereturn within 30 days, after a week I couldn't wear them, so I took them back. All 3 employees (even the guy who told me and the other person who took me, the bullshit that I could return them) all went into a back room - to discuss it and then told me me I couldn't return them. They were not damaged in any way. No store credit either, so I'm stuck with a $ 182.00 pair of shoes that I can't wear. I wanted to get another - different pair- but nope. So do not go to this location, unless you want to be lied too and treated like garbage (which was the way they treated me when I first went there), I hope you assh##less go out of business cause you all can suck it.

I've been coming to this store for 8 years. It has a great selection of boots for work and hiking…read more It's by far not the closest Red Wings store to me but the drive is worth it. Matt is very knowledgeable and probably has the best customer service out there. He has been a great help during this crazy COVID-19 quarantine. Thanks Matt!

I would love to give a higher rating on this Famous Footwear location, but I can't. This Famous…read moreFootwear store is an incredible shopping plaza with other premier tier stores. Famous Footwear has a great selection of shoes of various styles, brands, and sizes. You really have to watch the prices on the shoes because they do fluctuate quite a bit. Expect to pay $70 or higher on many of the shoes. The is a style of shoe I bought about 6 years ago and still on display in the store. However, the price is much higher than I paid previously. There is a few rack of clearance shoes as well. There is usually a few workers in the store to help you, but most likely to point you in a direction especially if there are multiple groups in the store. Most times, the personal experience of measuring for a shoe size is dependent on the customer. In the front of the store, there is a spinning gondola of drawstring bags and bookbags primarily Nike and Adidas. If you don't see a shoe size or style you like, an associate can order it and ship it to you. You may have to ask especially if the store gets busy. Always check the Famous Footwear app for great deals BOGO's on shoes and more. The app also gives Birthday rewards.

Very nice young lady helped me today. Not at all pushy. I have shopped here many times and the…read moreservice is hit or miss. But very good customer service today. Thank you!

Royale Clay, fit specialist, was really great to work with. Everyone that has waited on my husband…read moreor I over the last 20 years has been very knowledgeable and helpful. Sometimes you have to wait to see someone. But once it's your turn, you are not rushed.

Went there yesterday to exchange some shoes I bought online and left there with a pair that fit my…read morefeet way better while meeting my needs. The lady who helped me explained the features and took her time to help me get a good-fitting pair of shoes.

Have been to The Shoe Dept several times over the past few years. Their selection is great. The…read moreprices are reasonable. However, the service is hit or miss. We went today to get my mom some shoes after her Mother's Day lunch. We wandered all over the store finding several pairs she liked. But before we could continue she needed to use the restroom (which she has used in the store before) and the clerk would not let her go back. So we left the store, without the shoes. Sometimes it's all about the service. If there were a sign posted that said, "no public restroom" or she hadn't used it before that would be one thing. But there wasn't and she had. I'm imagining we'll go back in the future will just be sure to do so with an empty bladder.

From the owner: At Shoe Dept., you can find brand-name shoes, the latest trends, handbags and fun accessories at…read moreaffordable prices for women, men and kids. We're a family-friendly footwear store with 1100+ locations carrying well-known brands for everyone such as Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

I bought almost 200$ uggs. And the lady sold me the waterproof spray for like 16$... swore it…read moreworked... girl my uggs are DESTROYED. Money wasted my shoes look terrible they got wet from walking thru the grass! And they're now stained. I can't even wear them anymore. So irritated!!!

Took my 14 year old daughter shoe shopping for her birthday. She was dead set on the Nike Air Max…read more07. Sold out everywhere. She's was ticked off and was about to throw in the towel. She said let's try Journeys and I'll see if they have any Vans I like. Within five minutes we scored the winning pair of shoes! Now here's the best part. We went to every store in he mall. Nobody really wanted to help us at the stores. A few looked and tried to order the Nikes...but they were again, sold out. But also, no attempts were made by these salespeople to sell us another pair of shoes. Until we got to Journeys. I don't know our salesman's name. But he was Johnny on the spot. He kept it simple and was super helpful. I legit stress over shoe shopping. And this guy made it a breeze.

I don't like the clearance items on the end isles!! I like it all in one place like it was before,…read moreall on one isle, so much better, so please put in one area!! thank you!!!

The friendly staff the reasonable prices and merchandise unique finds nice variety especially the…read moreohio state merchandise there is always something I find there for my guys all ohio state fans and myself as well

This place is kind of a big deal! They went above and beyond, and in fact, they went completely out…read moreof their way to help! They are passionate about what they do and it shows! The store was so welcoming, laid back and relaxed. Collective is an asset to this community and I am so happy to have found them! Thank you again!

I purchase between 5-6 pairs of running shoes at this location every year. The staff is extremely…read moreknowledgeable and does a fantastic job of making sure that you get the right pair of shoes. Since this store is an outlet I can typically get 2 pairs of shoes for the price I would normally pay for one pair, which is a huge budget saver. I highly recommend the Second Sole outlet!

Great service. Got fitted for running shoes and didn't have to pay over $100 for them!read more