What an amazing store! The employees were so helpful and helped find the perfect shoe to address my…read moreMIL's foot issues. I saw so many nice shoes I want to go back and purchase some for myself. Great 1 on 1 service and such a pleasant experience.

Great personal service and lots of selections. I will shop at this small business again.read more

We have been having the hardest time finding shoes that fit our little guy. Now that he's roaming…read moremore we've just been letting him wearing shoes just a bit bigger but he would keep stumbling, that is until we visited Tootsies. We were browsing until the owner came back and help explained to us what to look for and properly size our little's feet. We found shoes that gives him room to grow but fits him comfortably but also give him the confidence to walk and explore. We felt no pressure to purchase anything, and had a great time learning what to look for and what to watch out for when shoe shopping for him and us. Overall a great experience, if you're on the hunt for shoes and need shoe-advice, we can't recommend Tootsies enough.

Love this store! Brought my 18 month grandson to Tootsies recently for his first pair of real…read morewalking shoes. He has a chubby wide foot and I felt more comfortable with a fitting by someone who knows how to measure properly. Doug was super nice, patient and knowledgeable with finding the perfect shoes! It's hard to find customer service like this now a days. After our purchase, my grandson had so much fun walking around the Ice House mall in his new kicks, he cried when we left, lol. I hope this store will be able to carry the new acqua shoes I saw a sample of. Would be perfect for summer.

First time at this location and wasn't happy with the service…read more Employees were standing around talking amongst each other while there was a line of people waiting to check out. It took us to get their attention to have someone come up to check us out. Once Marcia came to the register, she wasn't friendly. The box the shoes came in was destroyed and didn't have a lid. We asked her for a new one and she said that's the only one they had. I signed up for the email program to save $5 on my purchase and didn't get the email coupon right away. I showed the screen showing I signed up and she would not honor the $5 off, stating she didn't have a barcode and couldn't do anything about it. The customer next in line was disappointed as well, so much so that she set the shoes down and left the store. After having to wait for 1 of the 3 employees to attend to their customers, not having a put together box with a lid, and the lack of customer service environment, I am disappointed and will not visit this location again.

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Horrible service, I have purchased many shoes from sister company and recently purchased a pair…read morefrom this establishment. Shoes were uncomfortable and when I called the clerk informed me to bring them back for a full refund. Upon my arrival the owner began lecturing me about how to allow shoes to wear down and would not give me a refund. NEVER GOING BACK, lost a loyal customer.

Quality shoes, phenomenal customer service! I have 'problem…read morefeet' with overpronation, and I have to be very careful about the shoes I buy. The salesman was able to help me find the best shoes for my needs, and even broke open two different pairs of orthotic inserts so I could try one in each shoe to get the perfect fit! I was very impressed with the selection of shoes, but even more so with the customer service that went the extra mile to make sure I'd be comfortable in my new shoes.

These are some wild reviews in here…read more I bought my first Skechers in the 90s and they were the most comfortable shoes I'd ever owned. As I got into my 20s, style always trumped comfort so I hadn't owned a second pair for 30 years! Now I'm almost 50 and comfort comes before style, but I was happy that these shoes are both comfy and stylish! Today I bought 2 pairs of casual athletic shoes that are suitable for a business casual work environment. There happened to be a BOGO 50% off and so I got 2 pairs for $70. The staff wasn't particularly joyful and bubbly, but they weren't rude or mean either. We did get nice greetings from them as we entered, so I'd say average customer service. Definitely not something to complain about. I'll be back soon, because the puffy shoes are so darn comfortable.

At the store for a return - the cashier is very friendly and polite, but does not have access to…read morereturns - I'm waiting 15 minutes plus - another customer is now waiting. Young woman has now gone to the back for help 4 times. Manager is in a meeting and cannot take care of customers - keep this up and you won't have any more meetings to attend. If you are going to have only one associate on the floor then train them and empower them to do the job without the all powerful manager. This is embarrassing for your employee and an insult to your customers. So far wait time is 35min

Went inside a Tilly's in Algonquin, IL for the first time since my son wanted to shop there. When…read morewe entered the store, we were greeted by an associate name Naiya (i believe) and was very friendly. Walked around the stre to shop and all the other associates on duty were the unfriendliest I have ever met! I was browsing through a sale rack and two customer service associates were chitchatting by the sales rack and did not even move and continue on with their chitchat. No smile, no excuse me, no anything. On the way to the cashier to pay for my stuff, I passed by another male cs associate with no smile, no anything. Are they not happy to be working at the store? Before I left, I approached Naiya and told her she is the only one associate who is friendly and welcoming at the store, the rest needs to find another job!

Went in yesterday looking for converse sneakers. I was immediately greeted with raucous laughter,…read morelots of girlish giggles and lots of activity in the middle or the store. I found what I was looking for on a display near the entrance of the store and I was pleased. I selected 2 pair of Converse, one of each high and low tops, and went looking for a sales person to help me get the size I needed. I walked past the small crowd of gigglers while looking at them to see if they worked there, clearly holding the shoes I needed assistance with, and got no response. I walked all the way to the back of the store to see if there was an associate to help me find the size shoe I had picked. Saw no one there. Finally after about 5 minutes, I walked to the register line and asked a charming young lady with long dark hair if she would help me find the sizes I wanted. In the meantime, when I was next in line, another sales staff came behind the register to assist with checkout with a huge smile on her face. I saw that she was the same one I had walked past looking for someone to help me when I was ignored. The other staff member came around from behind the counter with a great demeanor and huge smile and went to the back room to get my shoes. When she came out, I casually told her that if there is a manager in the store with other staff, they need to be more aware of customers entering the store requiring assistance. She retrieved my shoes and went on her way. Within a few minutes, the manager came up to me while I was beginning to try on my shoe and told me, "If you have anything to say to me, you need to tell me directly and not my staff!". I calmly told him that he might want to be more aware of customers coming in looking for assistance and it is always possible that someone coming through the door could be a 'corporate' to check on the store and its staff. He then proceeded to tell me, "Don't tell me how to do my job!". I switched the subject as I saw that he was getting more belligerent with me to an issue with a coupon that I was supposed to get, 20% off my first order with no indication that it was online only, and was told that he doesn't have that responsibility to offer such a discount, it was corporate responsibility. He walked away without saying anything after that. If this is how they, you Tilly's, treat their, your, customers, then they, you, can keep it. A simple "I apologize" would have gone a long way to ameliorate the situation and this review on Yelp would never have been written. I will never recommend this store to anyone. In fact, I will do everything I can to dissuade anyone I know, and don't, to ever shop here. Staff needs to have some sort of uniform or logo on their clothing to indicate that they are indeed staff. They also need retail sales training as they are pretty much dunderheads except for the one brunette staff member who was very good at her job. (She should be manager!) I could not distinguish customer from staff. This is no way to run a business. If I could give this store a minus rating, 2 of its staff members incl the 'manager' in particular, I would. Sad and sorry store that you have Tilly's. You need to get your 'manager' who was more like an idiot with a giant chip on his shoulder to a management training course, or better yet, hire someone who actually knows how to do their job. Loser of the highest caliber. I was in the store on Sunday, 2/12/23 and checked out at 4:42:21 PM. Store: 00156 (Algonquin, IL) Assoc: 145269 (blonde who gave me the cold shoulder at checkout, who happen to be one of the 'gigglers' who ignored me in the group when I first walked in.) Transaction: 024369 Reg: 2 Good luck with this bunch. Better yet whoever is reading this, find somewhere else to shop as they don't much know or even care about customer service and will snap back at your questioning their authority. Bad business practice here. Don't know why it says I am in San Francisco, CA. I'm in Illinois.

Me and my wife recently checked out the store to see where they had to offer. This is a cute little…read morestore though it primarily sells shoes and custom fittings with their cool machine next to the door. They also sell great quality socks and other Runner accessories as well. Staff here was very friendly and we're eager to help us out upon walking in. The store is a little pricey but it has plenty of Niche items worth checking out.

I recommend coming here to get your fitness journey back on track. Ali was incredibly helpful and…read moreknowledgeable. The computer thing they have gave an in depth analysis of my feet and pressure points, and Ali was able to offer multiple pairs of shoes that fit me best. The process, done right, can take some time so please be patient. Expensive but worth it, thank you Ali.

Great place to get your Birkenstock sandals rejuvenated! Friendly service. They also sell…read moreBirkenstocks for men & women

The store has an old-school vibe. Michelangelo recommended an orthotic for hallux limitus, and it…read morehelped. Many thanks!

it was very nicely organized and had a lot of shoes very big store with a amazing variety of shoesread more

The team here is FANTASTIC! They greater every person who walked through the door, even when they…read morewere busy! They helped me find the right shoes and accessories. They put the rubber laces in -- it was a BEAR -- for me. All over, great service. I recommend going to see Fernando and team! Claudelle