had the experience of visiting DSquared Bistro on Saturday night (August 10, 2019)..it's a very small & quaint establishment..there was a crowd (which can be expected)..I wlk'd n & approached the bar & ask'd the barmaid for a glass of water..I was ask'd 2 hv a seat & someone would be wit me..I was confused by tht answer/request..but, I proceeded to hv a seat n the bck of the establishment..someone did approach our table roughly abt 20mins after we sat down..we ask'd for water, she brought water & menus..we did eventually place an order for food..food took approximately 20-25mins to arrive..it wasn't til the food actually arrived tht the server informed us (after inquiring) tht the french fries tht one of the ppl at my table ordered, would not be served bcuz they didn't hv any fries..whn ask'd for a substitution, none was offered..whn ask'd for a reduction n price, bcuz the meal came wit fries, the request was denied..the food was then sent bck..the server was very rude & not truly knowledgeable abt drinks & meals..she didn't offer any other options for us..we ordered drinks, & the rest of us partook of our food & shared wit my friend who was without food..the philly steak rolls are scrumptious & was served hot..I would highly recommend those for TAKEOUT ONLY‼
AGAIN ON THE VERY NEXT DAY WE RETURNED TO DSQUARED DURING BRUNCH HOURS..my friend loved the philly steak rolls so much, she wnt'd more despite her experience from the night before..we invited my brother & his wife to join us, along wit 2 other friends..I ordered a Patrón margarita w/light ice..the bartender filled my glass wit ice against my wishes..I partook of tht fairly quick bcuz it was mostly ice & barely any liquor..I ordered another one & ask'd for NO ICE..the bartender gave the server (Bri) the martini shaker wit the mixture n it & had her bring it 2 the table (WoW)..I stopped her mid-pour & told her NO BRING MY DRINK IN A GLASS..she laughed, returned to the bar, & came bck wit a small glass filled wit the margarita..I was not impressed & at this point, decided tht this would be my last visit to this particular establishment..my sister-in-law ordered the turkey ribs..she doesn't eat pork or red meat..turkey ribs were a great choice for her..the server didn't indicate tht the ribs r marinated in Italian dressing & served with Italian dressing on the rib..she didn't like the taste of the dressing..she then ask'd Bri if she could get another rib PLAIN?..Bri then stated, "what do u mean plain?"..she told her minus the dressing..Bri said "so wht u want me 2 do? rinse it off?"..OH HELL NO‼ at tht point, we're all looking wit our mouths wide open like she couldn't be serious right now?..my sister-in-law went bck & forth wit some lady inadvertently bcuz she NEVER came to our table..she ONLY sent mssgs via Bri..after abt 2-3 exchanges in words, the meal was given bck bcuz they failed to accommodate her..WE EXITED DSQUARED!..I thought maybe bcuz they were so crowded the night before, the customer service may hv been slacking..but, n my opinion, overall, THE CUSTOMER SERVICE AT THIS ESTABLISHMENT SUCKS‼they're very unprofessional n my experience & they lack common knowledge of their products & services..ABOVE ALL, THEY LACK COMMON COURTESY & EXCEPTIONAL CUSTOMER SERVICE..I dnt recommend this establishment to anyone who's a stickler for a great customer service experience..they most definitely need help n tht area of hospitality..I WILL NOT BE RETURNING SOLELY BASED OFF OF MY EXPERIENCE..& if ask'd by anyone, I will not give them my stamp of approval DSQUARED IS A DUD‼ read more