Service and appliance function and value information was as good as it gets! Dave Sablan's long…read moreexperience has given us expert service and time saving choices without pressure, making confident purchase decisions easy. Alison's payment assistance was outstanding!

Matthew Thomas did an excellent job waiting on for plumbing fixtures for a bathroom remodel. He…read morewent his way to find what I needed and in fact had it in stock for delivery to my he also provided to make the cost even more positive. The customer service he exceptional.

I've had really bad experiences at this floor and decor location, I even said a prayer before…read morewalking into this place. My prayer worked because my experience was spectacular. I owe this great experience to Trevor. He was informative, polite, patient and professional. I was able to get exactly what I needed and he assisted me the entire time. This location definitely changed my opinion today- but that's thanks for Trevor!

Come prepared to be overwhelmed and to question everything that you already thought you were going…read moreto pick out when it comes to tile. Seriously, Home Depot is for chumps. There is no other place that you should shop for tile. Even the clearance items are nice tiles and nothing here is hideous. The prices compared to Home Depot are phenomenal and the selection gives you options that you had no idea that you needed. The staff is helpful and will serve up option after option based on what you tell them you're looking for and then if you're like me, you'll completely change the plan when presented with those options. Dope store. Save me tons of money.

My go to place for finding items not made in china. They have many things made in Italy, Portugal,…read moreIndia and many other places not called china. Sure wish they had more made in USA items. The worker bee's are forever nice. You also get good deals if you look long enough.

I am a frequent costumer and noticed there are new employees who are trying their absolute best. I…read morewitnessed the manager Noemi was her name (I asked an employee) disrespect a new employee loud and infront of other employees. Every time I am there I have noticed that manager being rude to the employees but not like that. The manager was old too I can see why she'd be mad all the time! I also asked the employee if she was okay after that interaction and she said yes and told me that the lady was the only mean one to her since she started and the staff is always nice. All the managers are very nice so I don't know why they would hire her or allow her to talk to employees like that. This place is normally happy place everyone is happy but that was the first time I've had any encounter or witness anything like that. Extremely sad and rude of that manager shame on her. This definitely changed my store preference.

Recently had my tub converted to a walk-in shower as circumstances have changed and a tub was no…read morelonger safe. Did the usual research and it was overwhelming to say the least. What stood out about Shugarman's Bath are the several good reviews across platforms that repeatedly mention quality work, good communication, and of course, customer satisfaction. Communication: everything was clear and well presented right from the initial phone call, up until the turn over . My design consultant went over every detail, every option, and every possible scenario. He made sure all needs were met and there was not pressure or attempts to upsell. After signing on, demo and install were scheduled and the projects managers made sure to communicate details along the way. On demo day, every single step was communicated even with appropriate warnings/advisories about noise and vibration. On installation day, they made sure I was involved in placement of accessories particularly height, distances, etc. Reliability: I feel like Shugarman's Bath is a very well-oiled machine. They do what they promise and sometimes even over-deliver! Work Quality: everything was presented well from beginning to end. First thing they did was lay down protective cloth to prevent dirtying my floors. They complied with HOA requests for inspection before and after copper installation. They had everything they needed in their vehicle and not once did they slow down. Of course, the finished product is beautiful, efficient, and accessible. Customer Satisfaction: not once did I feel left out or disregarded/contradicted just to make their job easier. Everyone went through every detail to make sure that I got what I wanted and not some work around or semblance of what was asked of them. They definitely deliver what was promised! Pricing: they were not the lowest bidders. But the promise and guarantee they provided was top notch. Their pricing includes any remediation needed after the walls are taken down so that, in itself, guarantees a stress-free experience. If they discover something that needs correcting, they will do it themselves. They won't leave you high and dry looking for a third party to do remediation work. For me, this was the best part of the whole no-surprise pricing they provided. Material Quality: they use top notch materials and accessories from trusted brands! Not some cheap, flimsy or hollow enclosure. The build is solid and guaranteed to last! Overall, 100% recommend them! They are fast, efficient, and professional all the way! Shout out to: Nick - first point to contact Adam - Design Consultant Karina, Lindsey, Stephanie - Project Managers/Consultants Michael, Chreen, Steven - Installers Thanks to all of you for making sure I got what I wanted and needed and that I'd enjoy it for years to come!

It was way past time to replace the bathtub and tile originally installed in 1957. Perpetually…read moremoldy grout and a bathtub that had been refinished twice. Way past time. The sales rep from Shugarman was very good, showing me samples of the actual materials, and I signed up. There was a significant wait, about 5-6 weeks, but the project started only a day later than promised. I did not get competitive bids, but instead relied on Yelp reviews and my own life experiences. So, I cannot comment about the cost. Suffice it to say, bathrooms are expensive. Daniel I. was the installer. The demolition was rather raucous and dusty, but aren't all demolitions? Daniel removed the tile and backing to reveal the studs. The existing plumbing was marginal, to be generous describing it, and he removed it and replaced it with nice copper pipes. Daniel has proved to be a very talented plumber, and his attention to detail was very comforting. After several inspection trips under the house, he pronounced the new system as leakproof. I was intrigued by the lasers he used to line up the new pipes. The wall coverings went up swiftly and the upgraded sandstone floor tray exceeded my expectations. It was the only upgrade I ordered, figuring I could replace the base shower head and wand later, if I so desired. Probably will. Daniel very expertly installed the vinyl walls, bending them at 90 degree angles to match the existing structures. The tile was about eye level high, but the new walls went up to the ceiling, a visual improvement and a very practical solution. I ordered plain almond colored walls because the bathroom floor tile is a fussy design, and I did not want to make the overall look even fussier. It worked ! But sometimes the devil is in the details. The walls and shelves are almond and the floor pan is sandstone. I am mystified why Daniel caulked everything with white. The almond corners and shelves are now outlined with white caulking. Well, what's done is done. I would have specified almond-colored caulking, given the opportunity. The project was completed in the two days promised. Well, 99% completed. There remained a very obvious gap from the wall covering to the existing tile which needed more attention. This time I requested that Daniel use almond-color caulking to fill in the gap. The corner radii of the wall covering and the tile are different, requiring the extra attention. Daniel came back about a week later to work on this, but still it was not quite acceptable. Another week passed, and Ricky came by to provide some additional layering. Now, it's about as good as can be. I've been showing off the project to neighbors and family, and all have agreed it's beautiful. Several have mentioned the white caulking outlining everything, but in general, it's a hit.

I received a quote and wanted to proceed and they never replied. I called and left a VM. I sent…read moremany messages after. Customer service is awful and maybe my kitchen remodel isn't worth their time even the quote was over $10k. A response would be nice so people don't waste their time if you're uninterested in working with them.

Worst customer service I've ever experienced. Days and weeks without replies to emails. After they…read moregave me a quote I emailed twice and practically had to beg for next steps, still no response. I called and finally got a hold of someone. They told us to come to showroom. We come in and the receptionist blankly stares at us. I had to tell her how to pull up our information. Then she tells us the design lead isn't even there. She calls her and asks if she's coming in. She says yes but doesn't tell us how long she'll be. We sat around for 15 minutes and left. The receptionist didn't even attempt to keep our business. I'm sure the end result would have been solid but this entire process took 4 weeks. Horrible business operations.

Kesone was amazing. She went above and beyond. It was like having a personal designer in my corner…read more She was so kind and helpful. She has a great eye for color and style. Shout out to Kesone. I will be forever grateful to her. She made a stressful remodel much less stressful. Hope she is recognized by the company. Lori was helpful and kind too when Kesone wasn't available. Shout out to her too.

Five years ago I remodeled my kitchen and we used great tiles from Arizona Tile--it looked…read morefantastic and tied in the cabinets & counters. One of the tiles got chipped by plumbers dealing with a problem. We went to Arizona Tile to see if they had more of the same tile. Lori, a Showroom Consultant, helped us try to find the same tile, spending time searching upstairs & down with only an IPhone photo to go by. She ended up giving us about 6 samples to try and match it & was very professional and congenial. They have great tiles to choose from but also took the time to try and help us find a replacement. This is the kind of customer assistance one rarely gets these days. Thank you Arizona Tile and Thank you Lori.

We had a great experience with our kitchen remodel - with Pedro, Mario, Lily and Liad all very…read moreprofessional in all of our interactions. Starting with the initial consultation, they were helpful but not pushy and even started providing initial designs before we signed anything..They were even able to accommodate us, to complete half the project while we were out of town, so we didn't have to go without a kitchen for long! Most importantly, the kitchen came out even better than we expected and on budget! As long as you plan ahead with all your selections, this team will deliver!

I really wanted to have a positive experience with this company because things started off well…read more The staff initially seemed helpful and knowledgeable. Unfortunately, things began to fall apart shortly before finalizing my cabinet order. My final renderings were never properly completed. One entire room was missing from the plans, and major updates that were requested - including switching from frameless to framed cabinets (which affects cabinet sizing) - were never reflected in the drawings. It became very difficult to get in touch with anyone to finalize the order or receive updated plans. Eventually I went into the store in person, where Liad offered to "fix and finalize" everything on the spot. He manually drew out the new layout and entered the order on his phone, assuring us he was taking care of everything. However, no formal layout, purchase order, item list, cabinet sizes, or updated renderings were ever provided. I was told we could rely on the existing renderings and that getting formal updates from the designers would take too long. After paying, we heard nothing until my contractor informed me that cabinet boxes were being delivered. The delivery arrived without any paperwork, purchase order, or layout for my contractor and cabinet installer to reference. Once installation began, we discovered multiple issues: missing items, incorrect cabinet sizes, missing panels, and accessories that were the wrong size. Trying to resolve these problems was extremely frustrating. It was again difficult to reach Liad until we went back into the store. He repeatedly asked us to provide a list of what needed to be fixed, but that was difficult because we were never given a purchase order or layout showing what was actually ordered. What stood out most was the change in demeanor. Conversations that were initially helpful became defensive and dismissive. At one point he even questioned whether our installers "knew what they were doing," and suggested modifying cabinets to make incorrectly sized accessories fit instead of addressing the ordering mistakes. At this point I have had to purchase replacement panels, shelves, and accessories out of pocket from another cabinet store just to keep the project moving. Both my contractor and cabinet installer -- as well as staff at the other cabinet supplier -- were shocked by the experience and confirmed that this is not how a cabinet ordering process should work. My advice if you choose to work with this company is to triple-check everything and get all documentation in writing before paying. Make sure you receive final drawings, a purchase order, item numbers, and cabinet dimensions. It's unfortunate to have such a stressful experience during what should be an exciting part of a home remodel. Based on my experience, I would not recommend this business. There are many other cabinet suppliers that provide clearer communication and proper documentation.

We hired this contractor for a remodel of one of our rental units, and the experience was excellent…read morefrom start to finish. He worked within our budget, stayed on schedule, and kept the job site clean throughout the project. What really stood out was that he sent skilled professionals for every part of the remodel and consistently kept us updated on progress, which made the entire process stress-free. What impressed me most was his integrity and commitment to his work even after the project was completed. About a year later, we had an issue with the gas line connected to the stove. He came out promptly, replaced it, and didn't charge us anything. It's rare to find someone who truly stands behind their work like that. Reliable, professional, communicative, and trustworthy. I would absolutely hire him again and highly recommend him to anyone looking for a contractor.

We recently completed a bathroom remodel and had a great experience from start to finish…read more Communication was consistent, the crew showed up when they said they would, and the quality of work was excellent. They were clean, respectful of our home, and paid attention to the details that really matter--tile lines, finishing, and overall craftsmanship. The project stayed on schedule and any questions or changes were handled quickly and professionally. Our new bathroom looks amazing and feels like a completely different space. Highly recommend if you want quality work and a team you can trust.

They do have some beautiful and unique stone. Great customer service too. Bought a quartz corteccia…read moreslab here.

We were referred to Unique Stone Imports by one of my clients who had her bathroom remodeled. Based…read moreon her experience and photos she showed me we were encouraged to go and we knew we would be in good hands. We were remodeling a half bath and converting it to a full bath. She told me to ask for Brittany and I did. Brittany was very friendly, professional and knowledgeable By the way That place has such a unique collection. When you step in you think " ah.. can I afford this ? " they have styles that suites every budget. without sacrificing the quality. She listened to what we wanted, we told her what our budget is and showed her the bathroom layout with measurements. She was able to suggest what tiles would go where and how. We chose from what she offered based on some photos to she showed us as well to have a better idea on how it would look. Final results are AMAZING we love it and we get so many compliments. We highly recommend Unique Stone Imports and Brittany.

Great guys and better prices. Unfortunately they aren't open to the public. I didn't find that…read moreout until after I managed to wrangle contractor prices out of them with a nice printed estimate that came in $20-$200 under per item compared to all other retail locations who claim to offer contractor prices and price match guarantees ( i.e. P------ S----). Now I have to get a contractor to order them for me and hopefully not mark them up! Location is a bit difficult to find. Nav doesn't help either. The street that Siri sent me down doesn't really exist but you can get a car through it. Plenty of parking. Don't expect any storefront. It's just a plain warehouse with about 6 guys at desks who know everything about everything you will ever need for your remodel project. This place is the best kept secret of your contractor/plumber/electrician.

These guys are awesome at what they do. Everybody I've spoken with is knowledgeable and very…read morehelpful. I get my parts here anytime I can!