Stated they offer military discount because they appreciate their veterans but did not give any…read moremilitary discount at all. Also placed my front load dryer onto its glass door, didn't even bother to ask if maybe there was something I could put down in front of it to mitigate scuffs and scratches.

Agreed upon date and time for repair , had to be modified due to family emergency of technician…read more Reset date and time with confirmation evening before arrival. Waited two hours of window time, no call or text. I then called Paul, he apologized and thought he sent me a text. Poor communication and frustration waiting for service that didn't happen.

DO NOT USE THESE PEOPLE! This guy didn't give a timeframe, didn't answer his phone, the voicemail…read morewas full, didn't ring the doorbell and says if he comes back he'll charge an additional $79 for the "missed" appointment. Terribly unprofessional and horrible service. DO NOT USE!

This is the third time that we've used his services and as always the technician was courteous,…read moreprofessional and reasonable. This outfit is our "go to" place for appliance issues.

Very professional and committed to making sure the job gets done. Had this company come out to…read morediagnose my refrigerator and was very thorough while communicating the problem with me the whole time. Thank you for the timely response as well.

Quick response to a noisy washing machine with the service fee apply to the work to be done. After…read morea few minutes of listening to the machine run he reached the problem being the drain pump. Agreed to replace pump but after replacement he did not run a complete cycle to verify the issue was resolved. After he left I ran a complete cycle with the same noise as before the pump replacement. Reached out to inform him the pump was not the apparent issue expecting to receive a response but none has been received to date. Would not use service again. Problem of noise still exists.

The repair service technician was very rude when asking questions about the repairs done. That was…read moreafter he took a personal call in my house instead of saying I apologize for the call. No he got rude. Then almost an hour after they were supposed to show up no phone call from the company or technician. When calling the supervisor was not very supportive when asking for a different technician. Also after mutable times of service the same issue with the appliance happened within less than a year. Definitely would not recommend them to anyone.if you never serviced my house then how did you know what was supposed to be fixed Brian and yes this is a response to your response. Now everyone will see what kind of service you provide by your response to this. Maybe you need better employees then you would not get reviews like this and the others on this site.

Brian and Leslie, thank you very much for the work completed on our oven. It is an older model and…read morewe were afraid it could not be repaired. You came out right away to determine the issue and when a part had to be ordered, you kept us informed. WOW! You even returned on Sunday to complete the work. My sister and I are delighted with the efficiency and the reasonable cost. Continued success!

The folks here are super helpful, whether they fix... or you're looking for the part to fix your…read moreown stuff that tye "big box" places don't carry. Have been mt go-to for several years and finally getting around to posting.

The service guy comes out to look and order a part and comes back two weeks later to install the…read morepart. They charge $165 just to come twice without counting parts.

I made an appointment for a specific time and the two technicians arrived hours late while we were…read morein the middle of eating dinner. We didn't get any heads up of when the technicians were going to arrive and it's especially rude during times of COVID because we can't really eat while they're here. Thankfully, the two technicians were able to fix our washer by replacing a part for a relatively low cost. However, weeks later the entire transmission broken. We hired someone from another company to take a look and they basically said the part that was replaced was utterly useless and we had to replace the entire washer. We trusted the new technician because he didn't even charge us a fee to take a look at the issue and we didn't buy the washer from his company.

Excellent, excellent service! I tried two other local companies before Appliance Repair of…read moreTidewater -- they didn't respond to messages, didn't ever come back to fix my broken ice maker and dish washer. The folks here at ART are AWESOME. Promptly answered my call and got me on the schedule right away. Took about two weeks to get the parts ordered, but once they were in, they came right back out and fixed everything up. Price was HALF what I was quoted at the first two places I tried. Both fridge and dishwasher are working wonderfully now. This will be my go-to repair place from now on!

Friendly, family business who were reliable and polite. I called for an issue with my freezer and…read morewas able to get on the schedule the same week. Mr. Grady and His grandson, also Grady we're polite, helpful and seemed to be very comfortable looking at fridge/freezers. I found the price to be reasonable and they left their card to call for anything in the future.

Our oven need to be looked at because the heating element went out. The tech came in and confirmed…read morewhat we saw. So her said they may have the part or have to order one. But, they will be in touch. I was told that they should have it fixed by Friday, I was told this on Tuesday. So Friday came and I never heard from them. I called to check up. I spoke to the older gentleman. He said they had to order it and it should be in next week. So we waited for the weekend. He came back with the wrong part, and came back 2 days later with the correct part. I do not mind working with them. But, you have to stay on top of it. There is no courtesy all to keep you posted. Our tech was so kind! He was great. He has good customer interaction. I want to say his name was Gentry. He even interacted with the kiddos.