The business does pick up drop off which works well for me. All staff contacts were helpful and…read moreaccommodating. Will use again!

I dropped my comforter off because of food stains that I got on it the night prior. When I picked…read moreit up a couple days later it looked like absolutely nothing had been done to it. It was extremely wrinkled and I asked why. He explained that all they do is just wash the comforter and toss it in a bag. Something I could have done from my home. For $62 dollars nothing had changed. He also tried to say that we spoke over the phone about the stains and how it needed more treatment which never happened. Do not waste your money here!

Oakwood Cleaners provided timely service and had clear communication regarding when my items would…read morebe ready for pickup. I appreciated their texting system which made it really easy to ask any questions. My clothing came back exactly as I'd requested and right on time for my trip. Deducting 1 star due to pricing as the costs were a lot higher here than other places I've been to in the area.

My daughter's wedding dress was designed by Jean Dudley Smith and hand sewn--an heirloom…read moremasterpiece, and she had a rip roaring blast at her wedding while wearing it! Oakwood cleaners restored it to pristine condition! It takes a long time, but I trust them, and it's worth the wait!

People usually come here to complain about their service received. This is not the case here. Its…read morehard to find a good cleaners in Northwest Nashville, and I think I've found one. They also altered my jeans. No complaints.

Terrible! Do not take nice clothes here it's an amateur operation. They ruined a pair of my dress…read morepants. I had a small pin sized hole in the pant leg that the claimed the could fix. Whatever the did the pants now look terrible. Also they ripped the liner inside the pants to get to the hole and didn't bother to fix. These guys really don't seem to know what they're doing.

Quick service and super friendly staff! I got a long formal dress dry cleaned. Would recommend and…read morewill be coming back!

This place is amazing. The owner went out of his way to ensure I had my tux on time even on the day…read morethey were closed. I have been a repeat customer here for the last few years and have never had an issue arise and pricing is always fair.

I had a zipper replaced on a jacket. I got the notice that it had been delivered. No notice of…read morelocker # or pin # to open locker. I have called the West End office 3 times and no answer. I sent an email to the poc who said he would check with the delivery driver. Called Saturday morning when hours said open to follow up, phone continues to ring. This USED to be fantastic service. Now it's awful. Update, Tide called back and asked for a description of the coat. I even sent them a picture of the coat so they could look for it. Tide called back around 5:30 and said they'd found the coat and WOULD I still like the repair. They've had the coat for over 6 weeks to replace a zipper and haven't EVEN ordered the zipper. I told them to send the coat back and refund $73.41. Nick Herrington with Tide Cleaners said it already been refunded. I'll believe it when I see it.

I will literally never use again and will actively recommend people to avoid. I have had the worst…read moreexperience. I dropped two small bathmats in the locker at my apartment complex and was told it would take until the monday after. Finally on Tuesday I got a notification that my order had been dropped in a locker with a passcode, but when I got down there all the doors were unlocked and nothing had been placed in any of them. When I called, I heard a verbal groan from the girl I spoke with like I was the inconvenience. She told me that the delivery person had just marked it as dropped and it was still in a storage locker. She then told me that I could come pick it up from there or that it could be delivered tomorrow (which is today). I still do not have it and checked the lockers again. When I tried to call to see if I could get clarification, the phone rang for 10 minutes before I gave up. I have already been charged and right now it's looking like this is going to be much more work to get my bath mats back than I thought. I would much rather go to a cheaper laundromat than use this service again.

This was a great dry cleaners and minority owned. They also cleaned sneakers for a great deal. I…read moredon't know if they're still open however. Could be another biz COVID destroyed.

Very helpful. They did a great job laundering my down comforter. My cat in retaliation for dog…read moresitting peed a huge puddle on it. Stain is completely gone and the lady that assisted me was just lovely. The price was fair.

Each and every time my husband and I enter this dry cleaner, we are greeted with a smile and…read morewelcoming attitudes. Our clothes, bed blankets and mattress pads have all been cleaned professionally and with a fresh, non-irritating scent. Just pure CLEAN! We love it!

I got home and the handkerchief from the suit I had dropped off was not in the pocket. Pinned to…read morethe suit was a note that said the handkerchief was in the drawer, so I called to see if they could send it to me because they forgot to give it back to me. They told me (rudely, after waiting on hold for 10 minutes) that they are not responsible for anything left in the pocket. Fine, that makes sense, except to me the handkerchief was part of the suit. Some customer service.

I dropped off a pair of pants at the Bellevue location on 7-27-26. I stated on the service request…read morethat I wanted the seam in the crotch repaired because it was coming undone. I was notified that it was ready for pickup on 7-29-26. I then picked it up and paid on 7-30-26. When I got home I found that the seam had not been repaired. When I contacted the company I spoke with a female. She informed me that the does not do alterations or repairs. She tried to make it sound like it was my mistake. I then rechecked the website (and took a screenshot) and it does say that the company offers "alterations and repairs" as services. When I told her about this, the female on the phone just said that she would contact her boss to have that removed from the website. She then acted like I should just eat the loss of money. I was charged for a service that the website says they perform, but they apparently don't actually do. This may be just a mistake (but not by me), but this looks like false advertising. When I told the female that I expected a refund, she was apparently surprised. She then said that she would talk to her boss and "try" to get someone to call me back. Potential customers should not take them at their word for what services they offer going by what they have on their website. I will not be using them again.

This place was amazing! Tina was fantastic and did a quick turnaround for us! 100% recommend to…read moreeveryone in the local area! Truly a great spot!

Come here if you want to see a grown woman (me!) cry tears of frustration! Just kidding, I held it…read moretogether but boy did I want to cry. No one works here, there's very minimal instructions, and their technology is shoddy. I spent 30 minutes going back and fourth between the washer, the app, and their kiosk and none of it was working. I was chatting with support and it was taking 3-4 minutes per response on their end and none of it was helpful. The app didn't work, the QR codes didn't work, and the kiosk wasn't working. After many tries, the kiosk decided to be useful. This was my first visit to a laundromat as I just needed to clean our quilt, so I didn't know to bring my own soap. I think it's a little weird they don't have individual pods for sale, but maybe that's normal. Oh! The prices here are outrageous! To get a quicker, bigger machine to wash one quilt, it asked for $16!! Needless to say, I opted for a slower and smaller one for $3.50. You also can't pay for washing and drying together so I had to go back to the dreaded kiosk. The only redeeming quality is that their neighbors are a puppy and kitten adoption center so I went and distressed there. One more thing, good luck getting one of their three (3) parking spots.

Pros: very clean machines…read more Cons: does not sell detergent, which is sold next door but not the single load boxes. Dryers require minimum $2.00, which was more than I needed