The business does pick up drop off which works well for me. All staff contacts were helpful and…read moreaccommodating. Will use again!

I dropped my comforter off because of food stains that I got on it the night prior. When I picked…read moreit up a couple days later it looked like absolutely nothing had been done to it. It was extremely wrinkled and I asked why. He explained that all they do is just wash the comforter and toss it in a bag. Something I could have done from my home. For $62 dollars nothing had changed. He also tried to say that we spoke over the phone about the stains and how it needed more treatment which never happened. Do not waste your money here!

The front desk has always been very kind and helpful with all clothes and repair needs. Kenneth the…read moremanager has been great on any questions that have some up as well. Timely, and affordable.

From the owner: We are an environmentally, friendly family owned business. We take pride in helping with all your…read moreDry Cleaning and Tailoring needs.

My daughter's wedding dress was designed by Jean Dudley Smith and hand sewn--an heirloom…read moremasterpiece, and she had a rip roaring blast at her wedding while wearing it! Oakwood cleaners restored it to pristine condition! It takes a long time, but I trust them, and it's worth the wait!

I had a sweater dress that I believe was shrunk and when I asked them about it they said they…read morecarefully measure everything in advance. However, when I asked for the measurements they refused to provide me with them unless I bring the item back in, which makes it clear they will ensure the measurements of the garment currently match what they are going to say is on file. They were not understanding of the fact that I do not want to take a trip out to them unless I can measure the item in advance and see if it did indeed shrink from what I have on file. When I tried to explain this they were very rude to me.

People usually come here to complain about their service received. This is not the case here. Its…read morehard to find a good cleaners in Northwest Nashville, and I think I've found one. They also altered my jeans. No complaints.

Terrible! Do not take nice clothes here it's an amateur operation. They ruined a pair of my dress…read morepants. I had a small pin sized hole in the pant leg that the claimed the could fix. Whatever the did the pants now look terrible. Also they ripped the liner inside the pants to get to the hole and didn't bother to fix. These guys really don't seem to know what they're doing.

Love Village Cleaners ! Super nice, very accommodating and dry cleaning done promptly and…read moreeverything looks great!

I have been getting my dry cleaning done here for several months now and every single time, it's…read morebeen amazing. The quality of the cleaning is always high and the staff are very professional. Not to mention that the cost is actually pretty decent compared to other shops. I highly recommend this business.

I had a zipper replaced on a jacket. I got the notice that it had been delivered. No notice of…read morelocker # or pin # to open locker. I have called the West End office 3 times and no answer. I sent an email to the poc who said he would check with the delivery driver. Called Saturday morning when hours said open to follow up, phone continues to ring. This USED to be fantastic service. Now it's awful. Update, Tide called back and asked for a description of the coat. I even sent them a picture of the coat so they could look for it. Tide called back around 5:30 and said they'd found the coat and WOULD I still like the repair. They've had the coat for over 6 weeks to replace a zipper and haven't EVEN ordered the zipper. I told them to send the coat back and refund $73.41. Nick Herrington with Tide Cleaners said it already been refunded. I'll believe it when I see it.

I used the delivery service for wash & fold + dry cleaning. I placed the dry cleaning in a separate…read morebag and selected for them to be picked up on Monday and dropped off Wednesday. By Thursday, after a phone call, I realized they misplaced my items. They found them and delivered them Friday and washed and folded both bags, including the dry cleaning (including sweaters and sport coats) that all had labels saying Dry Clean Only. The wash and fold was almost all folded inside out (so I had to refold) and not sorted in the least, not even the socks were together. They offered no refund, only to dry clean the dry cleaning they washed. For a company that aims to make your life easier, they've sure accomplished the opposite. I think I'll go back to my previous company.

This was a great dry cleaners and minority owned. They also cleaned sneakers for a great deal. I…read moredon't know if they're still open however. Could be another biz COVID destroyed.

Very helpful. They did a great job laundering my down comforter. My cat in retaliation for dog…read moresitting peed a huge puddle on it. Stain is completely gone and the lady that assisted me was just lovely. The price was fair.

Each and every time my husband and I enter this dry cleaner, we are greeted with a smile and…read morewelcoming attitudes. Our clothes, bed blankets and mattress pads have all been cleaned professionally and with a fresh, non-irritating scent. Just pure CLEAN! We love it!

I got home and the handkerchief from the suit I had dropped off was not in the pocket. Pinned to…read morethe suit was a note that said the handkerchief was in the drawer, so I called to see if they could send it to me because they forgot to give it back to me. They told me (rudely, after waiting on hold for 10 minutes) that they are not responsible for anything left in the pocket. Fine, that makes sense, except to me the handkerchief was part of the suit. Some customer service.

Pretty disappointed with this experience…read more I dropped several items off to be cleaned on 1/3. During drop off, I went through any defects of my items with the employee at the counter. There was only item I dropped off that was damaged and it was a cashmere sweater with a snagged hem that I've been meaning to get repaired. The employee said she made a note of this in their system. Upon pick up on 1/6, the employee at the counter informed me that there was a stain on an expensive Burberry dress that I dropped off that they could not get out. I explained to the employee that this stain was not there when I dropped my items off and I was upset about this damage. She told me that she could would have the owners reach out to me, but I still have not heard anything from anyone regarding this issue. The stain on the dress is on the front breast pocket. It appears as if the garment was caught in something and then tugged out which left black scrapes/streaks. This dress was a milestone gift from my husband and retails for more than my rent which makes the damage done to it that much worse. I'm really saddened by this experience and hope the owners eventually reach back out to me for a resolution. I was excited to switch to Lapel's because of their eco-friendly dry cleaning method, but now I'm feeling like it is not worth the extra hassle if my garments will not be treated with care. There may be other locations to this business that are good, but I'm unsure if I would return to this one. Update; I was contacted by the owner and they were successfully able to remove the stain from my dress. When coordinating how to handle the situation, I got the impression that it was being implied that *I* was actually responsible for the stain which was very far from the truth. I received a text message from the owner later on saying they found the source of the stain within their business and that was why they were able to treat it appropriately. I love that my dress is in good condition again, but I dislike a little of the attitude that came with getting the situation resolved. I read through the reviews on Google and here and it seems like this business has a track record of providing subpar service but quickly being able to adjust and fix their errors. This would be a boon if it didn't come with a side of slight finger pointing at the customer first. Meh.

I had my wedding dress cleaned and preserved. This place was recommended to me by the designer who…read moremade my wedding dress. Fantastic quality!

Come here if you want to see a grown woman (me!) cry tears of frustration! Just kidding, I held it…read moretogether but boy did I want to cry. No one works here, there's very minimal instructions, and their technology is shoddy. I spent 30 minutes going back and fourth between the washer, the app, and their kiosk and none of it was working. I was chatting with support and it was taking 3-4 minutes per response on their end and none of it was helpful. The app didn't work, the QR codes didn't work, and the kiosk wasn't working. After many tries, the kiosk decided to be useful. This was my first visit to a laundromat as I just needed to clean our quilt, so I didn't know to bring my own soap. I think it's a little weird they don't have individual pods for sale, but maybe that's normal. Oh! The prices here are outrageous! To get a quicker, bigger machine to wash one quilt, it asked for $16!! Needless to say, I opted for a slower and smaller one for $3.50. You also can't pay for washing and drying together so I had to go back to the dreaded kiosk. The only redeeming quality is that their neighbors are a puppy and kitten adoption center so I went and distressed there. One more thing, good luck getting one of their three (3) parking spots.

Pros: very clean machines…read more Cons: does not sell detergent, which is sold next door but not the single load boxes. Dryers require minimum $2.00, which was more than I needed