I had a zipper replaced on a jacket. I got the notice that it had been delivered. No notice of locker # or pin # to open locker. I have called the West End office 3 times and no answer. I sent an email to the poc who said he would check with the delivery driver. Called Saturday morning when hours said open to follow up, phone continues to ring. This USED to be fantastic service. Now it's awful. Update, Tide called back and asked for a description of the coat. I even sent them a picture of the coat so they could look for it. Tide called back around 5:30 and said they'd found the coat and WOULD I still like the repair. They've had the coat for over 6 weeks to replace a zipper and haven't EVEN ordered the zipper. I told them to send the coat back and refund $73.41. Nick Herrington with Tide Cleaners said it already been refunded. I'll believe it when I see it. read more

I will literally never use again and will actively recommend people to avoid. I have had the worst experience. I dropped two small bathmats in the locker at my apartment complex and was told it would take until the monday after. Finally on Tuesday I got a notification that my order had been dropped in a locker with a passcode, but when I got down there all the doors were unlocked and nothing had been placed in any of them. When I called, I heard a verbal groan from the girl I spoke with like I was the inconvenience. She told me that the delivery person had just marked it as dropped and it was still in a storage locker. She then told me that I could come pick it up from there or that it could be delivered tomorrow (which is today). I still do not have it and checked the lockers again. When I tried to call to see if I could get clarification, the phone rang for 10 minutes before I gave up. I have already been charged and right now it's looking like this is going to be much more work to get my bath mats back than I thought. I would much rather go to a cheaper laundromat than use this service again. read more

I used the delivery service for wash & fold + dry cleaning. I placed the dry cleaning in a separate bag and selected for them to be picked up on Monday and dropped off Wednesday. By Thursday, after a phone call, I realized they misplaced my items. They found them and delivered them Friday and washed and folded both bags, including the dry cleaning (including sweaters and sport coats) that all had labels saying Dry Clean Only. The wash and fold was almost all folded inside out (so I had to refold) and not sorted in the least, not even the socks were together. They offered no refund, only to dry clean the dry cleaning they washed. For a company that aims to make your life easier, they've sure accomplished the opposite. I think I'll go back to my previous company. read more

Update: They contacted me and stated they would deliver my shirts. They were very apologetic.

Agree with other posts that this is a very basic cleaning service. While traditional cleaners take great care with collars and even small things like making sure inventory tags are straight and positioned correctly this locker service is a get it clean and get it back racked concept. Little attention to detail but still the "menu" prices are very high. They get clothes clean yes but the little attention to detail and love is not a priority. I would at you get what you pay for but this is not even a cheap service :/ read more

Tide Cleaners collaborates with apartments in Nashville to provide services for residents. It would seem like a great collaboration if they actually did what they said they would do. I submitted a comforter to be washed. The comforter came back with more stains than it had when I sent it. It was also filled with long strains of black hair. My hair is chopped short so I have no idea whose hair was folded into my comforter. It's like they didn't even try. A 1-star is too generous. I contacted the Tide about it and they refused to refund any amount of the money I paid them. I would suggest going to a local cleaners instead. read more

Last year was the first year I used Tide Cleaners, and everything was fine. Now, they took my laundry and haven't returned it for over a week. There is no phone number to contact them, and no one is responding to my messages. I am going to call the police because they literally stole my laundry and refuse to contact me. read more

This is the quality of service that I've been getting from Tide Cleaners in Nashville. I think they rush and use cleaners that have poor quality control. For lack of better words it doesn't appear that they give a $h!+. read more

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The washing machine in my Air BnB apt went out so I decided to give the lockers a try. Put the bag in the locker for Monday 8 am pick up. they never picked up. checked the app and the pick up was changed to Wednesday without ever notifying me. this would then mean that the drop off was moved to Friday from Wednesday. I've tried calling but it just goes to a voice message system. the chat function on the app doesn't work. I wouldn't be surprised if this just went out of business and they never removed the lockers at this point. read more

Ruined Two Pairs of Shoes! I was told adding a protective rubber layer to my leather-soled shoes would take 3 business days. Three weeks and multiple inquiries later, I picked up my almost brand new shoes a horrible condition!! One pair now has both toe points extremely bent and when they replaced the heel cap, which was just halfway worn down, they completely screwed up the heel covering and didn't even bother trying to fix it! My other pair was apparently freshly scuffed when they trimmed the sole covers to size. I contacted Pressbox and sent them pictures. All they offered me was to have them "fixed" again - as if... Or they would give me a discount toward my next order... Seriously?! First and LAST order I have placed with Pressbox! read more

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Used to use them regularly as they have lockers at my building and was so convenient. However, one time I sent in a comforter. It came back pink and smelling of cigarettes. read more

Guaranteed to ruin your clothes! I dont know why I give anything of value to them. You might have one or two good orders, but they inevetably ruin a piece of clothing and then you have to go thru the whole process of getting it replaced after they try to unshrink things or get a stain out that they put in. Growing list of clothing that they have ruined: two pairs of dress slacks (machined washed and ripped holes in), three button down shirts (washed on high heat and shrunk significantly), sweater (washed on hot instead of dry cleaning, shrunk). Be warned - if you have large clothing that you want to shrink 2 sizes then this is the place for you! read more

I'm updating my last review. Since posting it, someone finally reached out and helped me. They said my items had most likely been returned to someone else, but if I bought new items, they would reimburse me. While this was still frustrating, as I liked the items I had and could not get exact replacements anymore, it at least solved the problem. I received and deposited the check they sent this morning. I'm probably going to try them again, but only with my pet blankets, and only after taking pictures of every item I give them prior to dropping them off. Stay tuned. I'll let you know what happens if I do. read more

This company is terrible. They seriously have the worst customer service ever. I have used them once and can't get my clothes out because the code they sent me doesn't work. When I reached out to them they only have a voicemail that says if it's important to email them otherwise leave a message and Ithey will get back to you in 24 hours. I left a voicemail and no response. I emailed them and I get a response saying that they will be in touch within 24 hours. In this day and age that just isn't acceptable. They suck. My coat is in there and it's 28° outside. I've been trying for two days to get my clothes. read more

Since moving to Nashville Gulch, I struggle with finding a Dry cleaners that is convenient and when I discovered we have a locker inside my apartment complex I gave it a try. I am glad I did. The prices are very comparable to others in the area therefore my decision was based on hassle and stress free. I only have to walk downstairs and I use my phone for all notifications. read more

Tide cleaners lost my favorite Kate Spade dress. I'm so disappointed in their lack of due diligence and care. I was really excited to use them because there is a locker in my apartment complex, but I doubt I'll be a repeat customer. They did offer to compensate me for the loss, but it's no longer sold online. Wish I could give 0 stars. read more

I really wanted to like this place as my apartment, The SoBro, has Tide Cleaners lockers available. I've had close to 6 dress shirts, that I've bought in the the last six months, ruined because of the lack of care and quality. The problem usually deals with the collar and the lack of care there. On top of this, I had one shirt ripped when I got it back from Tide. I wanted to like this place so much that I put in the instructions to "please take better care," but somehow it got worse after that ask. A lot of high quality shirts and money down the drain from this service read more

Tide Cleaners - Collar care - Dry Cleaning Near Me - Nashville, Tennessee

You should state on your website that you don't do laundry for people other than residential building people. You guys get a big thumbs down from me. if I could put less than one starI would but since one is the lowest I'll give you one. read more

Never ever use this service. I have used them three times now. The first time it was great! It was quick and everything I had hoped for. Then the second time. They lost an item. Not the biggest deal because after about 24 hours of messaging they found it. They claim that they do quality check but. I don't get how hey claimed to have 8 items in my bag when there were only 7. And then the most recent time. They gave me someone else's item. That looked noting like mine. They claimed they will try to find it (I'm assuming someone else has it) but so far nothing. Not only that, but I went to put on a sweater and it has a stain on it. It went from just being dirty to actual ruining now from them using it. Save yourself and your clothes and never use this company. Update: The $200 shirt That they lost has officially been ruled as unable to find. Their only options for reimbursement are 10x the price of the one item to get dry cleaned (it was only 4.50) so a total of 40.50 or $150 towards their cleaning services. I would be crazy to ever use them again. So essentially they don't care what happens read more

Tide cleaners has made my life so much easier. Their work is outstanding and they are quick. Since moving to downtown Nashville this is one service I have come to rely on. Big thumbs up! read more

Have dry cleaned and pressed my shirts and pants a few times and been right on the 2 day turnaround

I have used them twice, conveniently because they are located in my residential building.. I sent a $350 quilt to be dry cleaned and received it back with a highlighter marker exploded all over the back of it - not how I dropped it off. It was cleaner when I gave it to them than when I received it. I emailed them right away and a week later it was brought to my attention that the stain could not be removed. They sent me a check for $250 even though the quilt was brand new and $100 more than that. Not using this service again. read more

Unprofessional, lack of communication, incompetent, poor service. Long story short, Pressbox lost my custom-made suit from Hong Kong. I was only able to communicate with them via emails and voicemails. They never returned my voicemails and each email response took 24 hours wait time. It took them 2 weeks to finally find my suit, they did not escalate and prioritize my issue. I couldn't wear my suit for a special event because it was still missing. In addition, my dress shirts that I dry cleaned had creases and wrinkles on them. I will never use them again and furthermore will go out of my way to negatively comment on my experience to potential customers. Don't let convenience win, stay far away from Pressbox and go to a local shop. read more

They are the easiest way to get this pesky task done! Great business idea and impeccable service.

Recently moved to Aertson Midtown and used the service immediately. The service was exactly as the directions in the app explained and it was great. My shirts and pants were cleaned and pressed perfectly. I recommend Pressbox and I will continue to utilize their no hassle, convenient and easy service. read more

I have lived in the same building in downtown Nashville for over 10 years. During that time, I have tried a variety of dry cleaners. One was destroyed by the 2010 flood. Another lost their lease because their building was torn down to build a hotel. Another quit coming and would not even respond to my messages. Finally, there is a convenient (drop off in building), reasonably priced service, with excellent customer service. I was reluctant to try Pressbox at first, but I have been very pleased that I did. It is a small business that cares about its service. I can't say enough good things about them! read more

I love Pressbox. I recently moved into a building that offered Pressbox and was skeptical at first. It seemed all too convenient so I tried it. I love it and won't go anywhere else for my cleaning. I've interacted with their customer service a couple of times and they a extremely responsive, addressed my questions completely, and really care about the service they provide. Prices are amazing and it doesn't get any better than almost door-to-door drop off and pickup. They even take care of my shoe shining and repair needs too. This service is amazing If it's available in your building USE IT!!!! Thanks Pressbox. I'm a loyal customer. read more

Just tried out the boxes at my apartment & I am impressed. Sent out a white suit jacket with year old inset red wine stains and it came back sparkling, smelling good, & NO STAINS!! they even threw in my own personal dry cleaning bag. While the app is kind of glitchy at times I'm very impressed! read more

Love the convenience of the service. The turnaround time is great! The prices are comparable with other cleaners. Even when doing alterations. The only complaint that I have is that when having an alternation done, they will automatically charge you a cleaning fee. I was told that you have to indicate otherwise in the comment section that this service is not necessary! read more

At the SoBro in Nashville, used this service for the first time with the help of their rep at a hosted event, and yet they still somehow claimed to have lost my entire order -- that's 7 dress shirts down the drain. Do yourself a favor and avoid this service. read more

I've used Pressbox a few times now and have absolutely loved it. It's so convenient and their prices are very reasonable. They also have a very quick turnaround so I will definitely keep using them. Can't say enough good things! read more

Horrible service. They lost 4 of my pieces and refuse to take responsibility. No phone number and horrible email responses. One day I was told they were in locker 774 when I checked I found 3 empty hangers, they I was told they were with the driver and they were not now I was sent a 2 second best video and they are saying they only got one item conveniently now that they can't find my clothing. Total scam. They told me there was nothing else they could do for me at this time because they do not know where my clothing is and stopped responding to my emails. Do not use them if they lose your clothes you are just out of luck. Press box was so much better. read more

I have used the service multiple times to press my shirts and every time I do they bill me incorrectly. I clearly post in the notes that it is press only but there is always a problem that I have to email customer service to resolve. read more

The service is great - they get back to you within a few short hours if there's anything you need. The prices are fantastic, and the quality is superb! read more

Service was seamless and easy and you even get a nice bag to put your clothes in each time you send them your clothes! I will definitely be using this again! read more

They delivered my laundry to the wrong apartment complex and blocked me from their Facebook page?

Very impressed with Pressbox. They do an excellent job and are very thorough. Any questions were answered in a matter of minutes and my items were returned when they told me they would be returned. Excellent customer service and dry cleaning service. Definitely the best I have experienced in Nashville. 2 thumbs up read more