Had two appointments last Sunday for myself and my daughter. We got there early and although there were two free workers, they waited until our alotted appointment time to take us. Thought that was a little weird. But they did a great job and we were very happy with the results. Id come here again. read more

I tried this place a year ago the morning before a special event. At the time, I had a pixie cut but when I called, they said they do short hair too. When the stylist finished my hair, I ended up looking like a porcupine. She had even the sides sticking up which is not something you do with a pixie cut. A total waste of 45 bucks plus tip. Fast forward a year later, I had a special event early in the morning and they were the only place open late the night before so I decided to give them one more try. My hair is bob length and I asked for the cosmo and to do the curls tight so they would be loose in the morning. The girl did slightly better work than the one last year but it did not turn out right. One side of my hair has much more curl than the other. Within two hours, my hair went flat on one side before I went to bed. It was not a surprise when I woke up this morning and had to wash my hair and start from scratch. Another waste of 45 bucks plus tip. If you do not have super long thick hair, this is not the place to get your hair done. It just seems they have too many people working here without enough experience working with all hair types. read more

If I can give ZERO stars I would! The manager was rude and disrespectful first to my 17 year old daughter and then to me. My daughter had an appointment the morning of her senior yearbook photo and the manager yelled at her and turned her away because her hair was damp! They told her on the phone to come with her hair damp and she did. How hard would it have been to simply take two seconds to dry it for her? Then when I came in try to talk reasonably to her she was just as vile to me literally asking me to leave her shop. Of course, she wouldn't tell me her name. She should be ashamed. Good news is I went around the corner to Blow in Blow Out and they were amazing! They took in my daughter that day and she was thrilled! Go there local ladies! read more

Drybar Summit is my absolute favorite place to be! The atmosphere is so fun and being here makes my whole day! All the employees are so sweet and the manager, Antionette, always makes sure everything runs smoothly and everyone walks out with a smile! My hair always comes out beautifully and gives me such confidence boost!! My best friend and I come in almost every Saturday for blowouts and are never disappointed! All the products are amazing too!! read more

We avoided an epic fail last week with the help of Antoinette and Blanca. My daughter had an event later that night but her hair was very dry and we couldn't do a blowout. Well they fixed her hair into a woven braid that was absolutely beautiful! They really went above and beyond to make sure her hair turned out perfect! We then returned later in the week to get a deep condition and a pin straight blowout! We couldn't be happier or more satisfied with the results and customer service! We are truly indebted to you both! I highly recommend for both customer service and quality work! read more

I wanted to love this so bad. It's aesthetically pleasing & you're hair will smell amazing. However... I didn't love it. One. Bit. I asked for a mai tai - I have short shoulder length hair and really wanted something piecey and cute. I walked out with a frizzy, flat, curled something. It all fell out within 30 minutes and I now have to completely redo it myself. The blow out itself was terrible, instead of giving my hair nice, bouncy body - she took t away and made my hair flat. So disappointed. read more

I felt the need to post here as I had a perfect experience at this location, and surprised at some of the low reviews here. I went first thing on a Sunday morning. The front desk staff were very friendly and offered me beverages, and even were attentive enough to refill my coffee later. Bianca was my stylist, she was really friendly and gentle with my hair, and the style turned out exactly as I wanted it. I don't have one negative thing to note. Will visit here again! read more

Let me start by saying that I have been to many Drybar locations while traveling all over the US. I can always count on consistency with my blow out and a great overall experience. The Summit location is one of my favorites. Antoinette runs a tight ship and her attention to detail shows. The stylists are top notch, the salon is well maintained and the customer service is the best. They remember regulars like myself which lets me know that they pay attention. Most recently, I made a mistake with my appointment and Antoinette made sure I was able to get in without hesitation. This is my spot for sure! Thank you! read more

I just wanted to add to my previous review. I had Winnie today and she did a fantastic job on my hair! Super impressed and very happy with the outcome and service! I still have the same unruly curly hair and she did it with ease. read more

Made an appointment on app showed up the manager said I had no appointment. Had another hairdresser available ( clearly ) who could do my hair but the manager took one look at my curly thick hair and would not accommodate me or even apologize for the fact that I had an email for my appointment and I was turned away. Very rude and dismissive and clearly doesn't value their customers. Walked across the street to Blow In and Blow out and they immediately accommodated me as a walk in. Another customer overheard my experience at dry bar and said she had had something similar happen. Highly recommend just going to Blow In and Blow out just avoid Drybar absolutely. Oh and I'd been to Drybar previously and they left pieces of my hair still curly so not even worth the $$ and clearly don't put effort into their work. read more

I Have been there a few times -blowouts were fine- nothing extraoridnary. I made an appoinment online for a visit. I hit traffic so was 15 mins late. I know that was my fault showing up late, but manager was not even willing to accomadate me. It was a Monday around 11:30. There was only one person in the palce and she told me next appoint would'nt be till 3:30. I thought this place would have been more accomadating since it was a Monday and thy advertise walk ins welcome. I left and went to another blo dry bar around the corner and they were more than accomadating and did a great job. I will not be returning. read more

I walked into DryBar today planning to return my mixologist curling iron that I purchased right before the New Year. I grew up in Summit and my family has been living here since 1995. I've shopped and made appointments various times at this specific DryBar as it is a 5 min drive from my house but never again will I. I had a very disappointing, hurtful and most importantly racist encounter with Antoinette Moussab. I walked in and told her the issue I was having with my mixologist tool (each time I plugged it in it would flash "off") and clearly it was defective. I was hoping to do a simple return. From start to finish she was rude, abrasive and unwilling to help me even though she was sitting at the front desk. She very aggressively told me to "call drybar because there is nothing I CAN DO" and she kept repeating herself over and over again so I stood there on my phone researching their policy and what warranty program she was referring to. A white woman who had just finished getting her hair down walked up to check out and Antoinette could not have been nicer to her - it was as if she had transformed into a new person - her voice was higher, she was way more pleasant and willing to help this white woman. I thought to myself is this the same woman who I just spoke to??? Following, Antoinette said she had asked me what my phone # was but I never heard her ask that (also keep in mind she had initially put the work on me to fix this problem rather than do her job and credit me my refund for the defective product I was sold). My gut tells me her initial reaction had to do with my skin color but MAYBE she was having a bad day regardless she is the manager of the store and should be treating each and every customer of hers with respect. From the moment I walked in there all she did was treat me as if I was nothing. So I got fed up - here I am standing at the register alone, calling DryBars 1800 #, shes threatening me, yelling at me, telling me to get out of her store, calling the police etc. I told her to call the police (which she ultimately did). They arrived and told me there was obviously no reason for them to be here. Here I am a customer trying to return a defective product and here she is a "manager" throwing me out of her store and calling the police. We see this all the time in the news white women feeling a sense of power/entitlement over minorities and thinking they can just call the police when things don't go there way. She didn't know who she was dealing with. I am from Summit, Antoinette is not and we don't behave this way in this town and most certainly not in public. That said I won't blame her for everything - do I regret dropping one f bomb?? Yes I do! Do I regret calling her a fool?? YES. But do I regret sticking up for myself and not letting her foolishness get in the way of my day??? No. That is why I stayed there, allowed her to throw a hissy fit and call the police. The police arrived (utterly confused) and ultimately they were able to return the mixologist product that I had purchased at that store *a 5 min drive* from my home. I'm sure the officers being a group of white men helped facilitate that return. Oh and on top of all of this she assumed I was white - ha! And I know this because she told me that. We live in a very racist, ignorant world and I would expect the DryBar in Summit to do a better job of monitoring who they employ especially when it comes to managers. You have a staff filled of black, latina & white women but if your manager has an issue with race it will ultimately trickle down. I've reported Antionette to DryBar corporate as her behavior was astonishing and sickening, but I hope Antoinette's higher ups at the Summit location have the integrity to pursue further action here. read more

Drybar as a corporation needs to standardize their process so every stylist has the best result. Every location has varying degrees of success. My blowouts at the Flatiron location are amazing. Brookfield Place is OK. I just left this location with flat hair that doesn't even look like I blow dried it at home . Plus a burnt scalp. When will I learn and just do my own blowouts and save my money. read more

Cannot recommend this location enough. We had an issue with our reservation and the staff and store manager Antoinette went above and beyond to make sure that they could still fit us in! Staff is so friendly and helpful! read more

Drybar is amazing. the summit team is efficient and kind. I had a very pleasant experience. They were timely, attentive, and welcoming. My hair came out perfectly. read more

Just wanted to write a review on how much I love this place. Over the past 6 months I have been sick; and the staff (both front desk(Antonette) and the stylists) have been amazing; helping to style my hair under bad circumstances(hair falling out, blisters ). I walked in with my head low; and always had my head up on how my hair looked after the blow out. Thank you Dry Bar Summit! read more

I decided to try Drybar on a whim as my usual blow-out salon was closed the weekend of Saturday August 5th. I set my appointment up online which was super easy. I made the appointment for 10am as I figured that would give me plenty of time to get my blow out and then get my makeup done at Blue Mercury down the street. So a few days before, I start getting flooded with emails and texts about my 10am appointment. I appreciate the reminders but are ten really necessary? So Saturday morning rolls around and I get to the place ten minutes early. It is packed and chaotic in there. There isn't a whole lot of seating so I stood there for about ten minutes. I figured no big deal, I will be called soon. This is where my experience starts to go left. So my appointment times comes and goes and soon it is about ten after ten. The receptionist tells me that some clients had come in late so I am looking at another ten minute wait. I am pretty annoyed at this point so I basically say that it appears they cater to their late clients before their clients that come on time. She simply says if they aren't "too late" they will accommodate them. "oh ok, thanks." Nice to know that they don't mind cutting into their clients who actually read the ten emails and texts about being on time for their appointment. The wait continues. Now mind you if I left, my card would have been charged as you have to cancel two hours before. So unless I wanted to just throw forty five bucks down the drain, I am stuck there. Thirty minutes later the girl tells me for my troubles she will give me ten bucks off. At this point my service should have been free. I FINALLY get called at 10:47. So I waited for 47 minutes to get a blow-out. I get a sub-par wash. I tell the stylist "G" that I want tight curls since my dinner is not until that evening and by the time dinner rolls around they will have fallen to a perfect beachy wave. She then wants to put big rollers in my hair that I can go home with and take out later. I tell her that is not going to work as I have other places to go after this. So she begins the blow-out. She then rolls my hair as if they are in big rollers and pins them all up. After she is done she takes them all down and I have big waves. She then says " ok, we're done". "uh, no we are not." I said I needed my hair curled so it will last. This is going to fall flat in about 15 minutes. She is clearly aggravated. She curls my hair and puts some sort of smoothing cream in and about 15 minutes later I am done. It looks good. The owner had come in a few minutes prior and told me she was sorry for my wait and hands me a card. I didn't look at it right away. I tell her thank you for the apology and go to check out. I get my ten dollars off and I tipped the girl fifteen bucks on a thirty five dollar service. I am a good tipper. I walk out and look at the card and the owner had given me a ten dollar off coupon to give them another shot. I appreciate the offer but after waiting almost an hour for a blow-out that literally fell flat an hour later, I should have gotten a free service. I would have gone back and given them another shot. I can say that it was my first and last time at the Drybar Summit. read more

I would never return. I was barely greeted when I walked in the door. My hair was washed with cold water, despite me asking several times to increase the temperature. The stylist then proceeded to dry my hair from soaking wet. I asked if she could possibly wait as I have been told that is not healthy. She seemed extremely annoyed. She then styled my hair with tight curls all around-not the style I had selected. My hair felt like it was being fried. When I asked about the products she was using she couldn't really tell me. I left looking greasy ( I do not have greasy hair) and my curls fell out about an hour later. AWFUL!! read more

My first blow out was with Angelina, who was great. My second and third were with a guy who appears to be listening, but is not really able to execute. Both times I asked for volume on top, and both times I walked out with my hair plastered to the top of my head! There were very few curls, although the style I picked had many. By the next day, my hair was a flat mess. For the money, make sure you don'y get the guy who works there! He didn't tell me his name. Shame, because it is a really nice place with a great person running it! read more

I've been to several other drybars in Manhattan and always had a positive experience. This was my first time going to Drybar in Summit and boy am I annoyed. I didn't really get to check out my blowout until I got home (I was rushing out to an event). Once I got home, I realized how horrible the blowout was. It was frizzy, knotty, and looked awful. If I had the time, I would redo it myself. I wish I read these reviews before I went. Go elsewhere. read more

Such a great spot! This was my first time at this particular location and I had made an error using the Drybar app when booking an appointment. Antoinette was extremely understanding and still mangaged to fit me in! My stylist, Winnie, did a beautiful job on my hair and gave me some great tips for styling my hair on my own. Drybar got me in and out just in time for my weekend in Maryland! I will definitely be coming back! read more

This location opened a few weeks after I moved here from the city. I am here at least one a month some months 3 x. a month. I've only had incredible experiences. The manager of this Dry Bar is amazing, and in my opinion has to deal with a lot of obnoxious customers. She handles it with grace under pressure. There are people who come here show up an hour late for an appt and scream at her. Others come and don't tip. I was here once and a woman said I don't have my credit card but I know the number just do it. When the manager said no she told her shed retaliate. That not normal. The customer service is incredible. The stylists are professional. They excel at their job and it's an expensive habit so it's a great feeling when you leave thinking that was worth it. The price can be just shy of a haircut and worth every dime. The salon is well run. The people who work here are nice. I enjoy the time I spend and I know I'll be coming once a week soon bc of work and doing videos. If you see a review that isn't good here I consider the source some of these are fake. It would be a good thing for Dry Bar corporate to address it. I'd be lost without this place! I used to go to the 54th street location In the city as well as on the LES. Trust me I know what this is worth and it's worth every cent. Bravo Alli Webb and team!!! read more

The inability to call the store directly is extremely annoying. I wanted to know if the stylist could also use some hair chalk that I have and if so, how much that would be. I could only speak to an operator at a main national customer service number who didn't have an answer for me and put me on hold for a long time. There are lots of other places I can go to without having to deal with this. read more

DO NOT GO This is the most poorly run business I have ever been to. The manager is nasty and has zero courtesy for her customers. I waited 40 minutes after my appointment time and was still not seen. I finally walked out. She was not apologetic or willing to offer any sort of compensation. I WILL NEVER GO HERE AGAIN. read more

When I walked in It seemed nice enough. However when I went to wash my hair, the staff was shit talking the other employees talking about how the new girls were incompetent and lots of other trash talking, it was very unprofessional. When the woman was blowdrying my hair she burned my scalp so many times I was actually crying and jumping from the pain. Then my hair and my friend's hair curls fell out within an hour. My hair didn't look horrible but it certainly wasn't good, and my friend's hair who is extremely long was finished in five minutes and looked atrocious. Don't come here expecting the DryBar you see in the city!! read more

Love this salon!! I get my hair blown out once a week. Every stylist at Drybar has done a beautiful job! I have thick coarse hair and they always style it perfectly! If you are looking for a great blow out, I highly recommend Drybar in Summit!!! read more

Dry Bar Summit has the worst customer service I have ever had to deal with in my entire life. I purchased a Groupon to treat myself for an upcoming wedding and when I called to make an apt they said that the summit location doesn't honor the deal on Friday and Saturday's. Nowhere on the deal does it say this, I would not have purchased it if it had. When I asked to speak to the supervisor they simply told me that was the policy, even tho it was not stated anywhere on the Groupon. I completely understand why they wouldn't want to honor them on their busy days, but it should be made known to the customer before purchasing the Groupon. I will never be spending any of my money at Drybar-Summit. read more

Can I give it 0 stars? To start I was 10 minutes late go my appointment due to no parking in that area. Tried calling and couldn't get through to speak with anyone just to give them a heads up. Immediately as soon as I walked in and said I was here for my appointment the woman at the front desk "you're late and we can no longer take you." She was insanely rude and condescending towards me and my friend. So a piece of advice be early to find parking if not it's just a waste of time. read more

I came here for a blowout before my baby shower. The woman at the front (who is frequently the subject of many a negative Yelp review), was curt and rude right from the start. I had asked if my hair could be misted instead of a full wash because I was in a time crunch. She said she couldn't guarantee anything. Ok, odd response. I acquiesced and got the wash. I chose a loose curl style and my stylist gave me a head full of Shirley Temple barrel curls- I looked ridiculous. It looked NOTHING like the style I had picked out. I had to rake my hands through my hair to attempt to straighten out the curls for it to look like something more appropriate for 2019. The stylist was nice but she didn't seem to recognize that the style she gave me was ridiculous and nothing like what I had asked for. I was really not happy with my blowout and the style I was given- it was like she just washed, dried and curled it without any sense of styling it. I was hesitant to come here based on the negative reviews and I will not come to this location again. read more

I had a great experience and really liked my blow out. My appointment was earlier in the day and my stylist pinned my hair up so that I could let the loose waves out closer to the party time. It all worked perfectly and I was very happy with the results. I'm making appointments for the holiday season! read more

Love drybar Summit! Positive energy the minute you walk through the door. The manager, Antoinette, as well as the stylists know my name and make me feel welcome every visit. I've been to many drybar locations and this one is the cleanest and best one around. Love the products, of course, and am always pleased with blowout. A great addition to downtown Summit! read more

Love this place! Great service and I achieved the exact look I wanted. I can't wait to return!

I've had two terrible experiences at Drybar in Summit. I booked my first appointment shortly after this location opened. I arrived on time, but had to wait for over 45 minutes. I decided to give Drybar another chance and I went on-line to book an appointment before a business trip. I arrived at 8:00am, which is the time I thought I had booked on-line. I gave my name to the manager/receptionist and I was taken back to have my hair washed. The stylist began drying my hair around 8:10. At 8:20, the manager/receptionist asked the stylist to stop drying my hair. She said there was a mistake and that another lady (who had just arrived) actually had made an appointment for 8am and needed to be seen first. I must have made a mistake with my on-line booking and didn't actually have an appointment for 8am. Nevertheless, the door of the Summit location has a statement saying "Walk-ins are Welcome." When I arrived at 8am, I was taken back to have my hair washed and the stylist had started to dry my hair. I was told 20 minutes into my session that I needed to get out of the chair and wait until I could be seen again. There were only two stylists in the salon and the other stylist also had a customer. I explained to the manager/receptionist that I had a flight to catch for my business trip and was on a tight deadline. She said I could wait until the next stylist was available. I ended up leaving Drybar with wet hair. I don't plan on returning. There are several good options for blow outs in Summit - Blow In Blow Out, Zoku, etc. I plan to stick with those places from now on. read more