The first place I trusted in New York to adjust any of my formal gowns. I have gotten at least 10 gowns, jeans and pant alterations done by Cosmo. He is very quick and efficient. I can tell he takes his time and does a great job. The hemming is always done well and he asks specific questions on how I would like things done. All of my gowns have turned out fantastic and I'm very appreciative. They also charge a reasonable price for the area. Thank you!! read more

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The manager and owner would not take responsibility for lost items. They would not even credit the amount of money charged for the dry clean of the lost item. They gave me the runaround for 2 months telling me they were looking for the lining of my expensive gown. DO NOT GIVE THEM YOUR BUSINESS. Not reliable. read more

I needed my expensive trousers to be tailored for an event in the evening. Came in the morning and came in a few hours with all my alterations done. Very Happy & would highly recommend them to anyone. I'm actually going back with some more pieces to get altered read more

Very disappointing service and I do not recommend. Dropped off a romper Tuesday AM and was told it would be delivered on Friday. Called the store on Saturday at 3:30 to check in but was told they are closed (inaccurate business hours). I am moving out of the city on Monday and was told they might be able to send it out then. Absolutely ridiculous that it takes almost a full week for a single article to be cleaned and delivered. read more

With no time to spare, family and I entered Mr Rafael dry cleaners at 88 Fulton. Fantastic service! We will be returning to get all our costumes and clothes fitted. They ( Ernie and Cosme) helped us with no notice! Were so helpful and saved the day! Thank you so so much! read more

Dry Clean NY - Cosme is the most terrific tailor in NYC. - Sewing & Alterations Near Me - New York, New York

Avoid getting anything tailored here.. my pant legs are different sizes. One is tighter than the other. My jacket is missing stitching as if they gave up half way. Save your money and go elsewhere read more

I would avoid this place if AT ALL possible. Recently had a very unpleasant experience where I brought in a pink silk blouse with a small ink stain. I asked them to remove the stain, and when I got the blouse back, the ink stain was not only STILL THERE, but there was a large WHITE SPOT where the cleaners had taken out the color in the fabric, rendering it completely damaged. When I complained, the person on the phone rudely told me that the item was damaged to begin with because it had an ink stain already and that I wasn't entitled to be compensated (I had only worn it ONCE). read more

Small shop located on the mezzanine, so look up when you're looking for this place. Got my dress cleaned ($14) and also had a 25% off coupon in the mail. It came back great, no complaints. read more

The absolute best. First of all, yes, there IS a Mr. Rafael. He's a very nice Russian speaking gentleman in his 50's, about 5'6", and often hangs out in the shop for an hour or two during the middle of the day. If you see him, say hi, and if he sees that you know clothes, he might give you a deal on some tailoring work (more on that later). I've been coming here since the early 1990's, when it was run mostly by Mr. Rafael's wife, and his youngest daughter when school was out. I started with just dry cleaning -- always flawless, with competitive prices, but here is the most important thing: they own a dry cleaning plant themselves, and they do all their work in-house. Why does this make a difference? Read some of the horror story reviews for other dry cleaners in the neighborhood and you'll see: stuff comes back wrinkled, fabric having that sheen from being pressed in a press that was way too hot for the fabric type, paper tags stapled directly onto clothing, even silk dresses, stuff getting lost -- ALL BECAUSE MANY OF THE PLACES IN THE CITY HAVE STARTED TO SUBCONTRACT TO OTHER COMPANIES. How do I know this? In one of the few instances when I've strayed from this shop, to try out a place just across the street from me, I saw dry cleaning being delivered to that other dry cleaner with an invoice from a Chinatown cleaner. I have used places in Chinatown for dry cleaning before, and stopped because those guys do not take very good care of my clothes (see the problems I listed above). And as subcontractors who never have to deal with customers directly, they take even less care with the clothes. But Mr. Rafael's would never do that to you because he owns his own dry cleaning plant. They are very good at what they do and proud of it. And then there is the tailoring. I eventually started to have them hem and/or cuff my pants, put in buttons, stuff like that. When I started to have them "adjust" off the rack suits to actually fit me, it was a life changing experience. Guys -- you do not know what it is to wear a suit until you have worn one that actually fits, and the chances of a suit fitting a man perfectly off the rack is about the same as being hit by a meteor. Yes, it is not cheap, but once you wear it, you'll feel and see the difference. For guys who are built better than most, trust me it will let you make the most of your assets. Sorry I can't speak to their skills with ladies' clothing, but for men's clothing, whether it be suits, coats, shirts, and pants, or anything else, they have made my wardrobe a thing of beauty for the past 20 years, and I will be going back for more so long as I live close enough to get my clothes to them.. read more

I am delighted with the work they do in Rafael's cleaners, my suits, shirts and more, look so good and very neatly pressed with a cordial and friendly service the best I've seen, Since I been working in the city, Rafael Cleaner's had resolve some of my predicaments when i have meetings at work. Once i had a meeting at work and my shirt was really wrinkled and in minutes was well ironed, thank you so much to the employee Rafael, which resolved my problem in a trice. I'm very happy to have this cleaners around my work, I have no more than gratitude for you guys Thanks !!! read more

I haven't used these guys for alterations, so I can only speak of the dry cleaning, which I've used twice. Prices are slightly cheaper than the last cleaner I used (which turned out to be terrible). Rafael is quite friendly over the phone. Of course there's a little accent, but transactions seem to go smoothly enough. The delivery and pickup guy speaks nearly no English, but is still a very nice guy. I hear I'm not supposed to tip but I do anyway. The dry-cleaning process is very fast, which was a fantastic change from my last cleaner. (same day if you give the clothes over before 9AM or so). I read somewhere that this is because Rafael runs his own cleaners vs other places outsourcing. Clothes are always folded nicely and in hangers. I've only tried two cleaners so I'm not sure what others do, but Rafael's has this very neat way the shirt sleeves are clipped in front of the shirt so they hang flat and don't wrinkle during transit. Awesome. Rafel's loses one star for my sweaters: there was a very heavy dry-cleaning smell afterwards that still isn't gone after airing them out for two days. All in all, a satisfactory cleaner and one I'll continue using until something goes wrong. :) read more

This place honestly deserves no stars, I'm not sure how it's still an operating business. I dropped off a dress to have the straps adjusted. Simple spaghetti straps which takes no more than 15 minutes. They said they would have it done in two days at 11am. I said that was perfect bc I have a wedding and have to leave the city at 12. I just arrived and they couldn't find my dress for 15 minutes. When they finally found it tucked away in a corner they realized they had yet to touch it since I dropped it off. The two employees started yelling at each other and told me to come back tomorrow. TOMORROW!? Are you out of your mind?? Rather than apologizing I was yelled at by the two of them. Half an hour later in still waiting for them to fix TWO straps. Not to mention they won't have time to steam my dress. I will never come here again and do not recommend it to anyone. Horrible way to run a business, don't spend your money here!! read more

WOMEN DON'T GO HERE!!!! They charge you higher prices if you're a woman!!! A wash & press on a plain button down for men is $2, for woman it's $7. The man at the counter tried to tell me it was because of the size of my shirt, but I've seen several smaller business men then myself... Anyone thoughts? Is this normal?!?!? read more

Though Mr Rafael is quiet soul, he gets the job done well and quickly and charges a reasonable price. It's very much a case of don't judge a book by its cover. The store might not look like much but never had a issue with the service as side from the very odd time when have to wait a little longer for shirts to be done (probably due to back log). All in all, recommended if in the neighborhood. read more

This dry cleaners is great. Great business workers are nice. Gave them many clothes to alternate and they were finished with it very fast with everything just the way I asked. Never had a problem with the cashier nor the tailor. Fast service and Great prices. Will definitely come back here again. :) read more

Poor management. The owner has left me with a major issue which has cost me over $2200 in damaged clothes. I was a customer for over 2 years. They tried to use an excuse of weight gain when my suits were shrunk after dry cleaning. The custom tailor had the original measurements. I had one of the suits re-measured and it was 1 inch shorter on the jacket and 3/4 inch shorter on the pants. Additionally some of my shirts were shrunk. They won't take responsibility for any of the damages and deny shrinking clothes that they dry cleaned. I was told by other people in my building they too had bad experiences. In reply to management comment: would you like me to post an official letter from the tailor with the measurements proving that it was not weight gain but in fact shrinkage? Ive called you 8 times with no response from you. Now the general public will know how to get you to respond. If you have interest in reconciling you have my number. read more

These guys have been kind, quick and reliable. I've used them for over two years and never had a problem. I get my clothes altered here as well and the guy does a great job. read more

I come here weekly to get my laundry done. I drop it off in the AM (before 9am) and I get dropped off same day downstairs in my building. They take all of the work out of one of my least desired tasks. read more

This place is the worst! I've been coming here for over a year and the quality has continued to decline. I'm a women who wears the same blouses to work every week and two of my blouses came back 2 sizes smaller!! All women know how their clothes fit/fall on their body and this place shrunk my tops. The owner is unresponsive and I'm considering reporting them to the BBB. Over them! read more

I had an issue with the measurements and management were very responsive and understanding and offered to fix it, however they charged me extra for it afterwards. read more

I use Mr. Rafael's Cleaners on Fulton St. almost weekly, not only for dry cleaning but for alterations. Services is fast and cordial, and prices are lower than others in the area. I want to specially highlight their Tailor, his name is Cosme. This man has a gift and has fixed some high end pieces of clothing to the highest quality. He is a fine dress maker. I highly recommend him for alterations, anything from blouses, shirts and dresses, to pants. Excellent! read more

I had a dress shirt laundered and pressed for $2! The workers here are really nice and professional. I have no complaints about the service.

Decent prices, pick up before 9am for same day return which is almost always kept. They must dry a lot because they tend to shrink stuff. My biggest problem with them is they always always break buttons off of my dress shirts. The pressed shirts are pretty reasonably priced though. Avoid the dry cleaning, expensive. read more

Even though the website and Yelp are stating that this place is repairing shoes, they don't - at least not at this location. If you are looking for such a service, go elsewhere. I recommend the owners to keep their website and Yelp current. read more

Worst drycleaning experience i've ever had. Treats customers with disdain. Ruins shirts, then blames customer for the stains. You're better off at any other drycleaning service, where the owner won't cause stains then shout in your face. read more

I brought my clothes fast and efficient service! The guy in the counter with a beard is efficient too, he clarify my doubts regarding dry cleaning read more

These guys are great! I give them a quick call to pick up my laundry from my building or drop it off in the morning and it's always finished by end of day without a same day charge! The dry cleaning prices are very reasonable and wash and fold prices are pretty cheap/ comparable to others in the area. read more

TRULY TOP NOTCH IN EVERY WHICH WAY! Rafael is classy, punctual, reasonable and most of all does the BEST job of any cleaners in NYC . I have worked with many dry cleaners and tailors and I will follow them anywhere in New York. They are total professionals and honest and lovely to deal with to boot. If ever they are concerned in any way about any article of clothing they will contact you and make sure they address it , better safe than sorry. THE BEST to deal with. read more

The best alteration I have had in the city. Cosme is one of the best tailors in the city--extremely meticulous and skilled!! I'm known for being picky and seldom write reviews, so you could be assured that it's a legit positive review! read more

Beware - Bait & Switch!!! I called one morning and asked them how much they charge for regular laundry (wash & fold) and the gentleman quoted me $1.00 per pound. So I went ahead and arranged for a pick-up of about 15-20 pounds of laundry (jeans, t-shirts & casual pants). The next day, I received a phone call saying they needed my credit card number and that the bill came out to $85.00!!! He claimed it was because they dry-cleaned my clothes instead of just washing it. When I pointed out the obvious discrepancy, he said that it was their usually procedure to just dry clean everything, not wash & fold. When I asked him why would anyone dryclean t-shirts, he said (in his broken Ejglish) that's just what they do. Bottom line, after some bitching, the gave me a discount but I still feel like I got ripped off when all I needed was someone to do a couple loads of laundry. read more

the people work there are superb, but be careful with the guy who is doing the alterations in this place, you know why because he thinks he is the boss there and he is very mean to the costumer, u cant ask him or else he will give you a face... I went here once and i said i will never come back again... Worst treatment dealing with alteration costumer. I went back the other day and guy who is at the counter was not there anymore, he is very good to the costumer..... im only going there because of HIM.. Now the meanest tailor is there. read more

Excellent service, and very quick turn around on dry cleaning and laundry services. They have fixed holes in pants, tailored suits and pants for me and are as reliable as they come. read more

Very good dry cleaner. Reasonable prices. Very good service for pick up and drop off. They made a mistake with my order the other day, and I called to complain because it was significant. They called me back to let me know they fixed it and did not charge me for the order. Very fair. I appreciate that and will continue to recommend this business. Thank you, Jeremy 45 Wall read more

Avoid this place for tailoring. I had brought several pants to get hemmed here in the Winter 2017 - I find out that they merely fold back the fabric and then place two stitches on either side of the seam. Invariably all of hems have broken 6 months later and when I bring back the pants, the tailor stares at me for 30 seconds and goes "what you want me to do with them - the stitching fell off because you wore them." Needless to say, Mr. Rafael and his tailor do not care about doing anything except take people's money for shoddy work. read more

I would give zero stars if possible. I have been a loyal customer for about 5 years with Rafeal and probably use 1x a week for basics..shirts or blazers. This morning I was returned a blazer that smelled of cigarette smoke and had lint all over it. I spoke with Rafeal himself for about 10 minutes and refused to give me credit of $5.50 for the blazer. His final response was "if you want to cancel the account I will do it right now" So much for being a loyal customer. read more

Cheapest dry cleaner in the FIDI. $2 for shirts washed an pressed, I live in BKLN, but work on Wall st and bring my shirt here because it's a good deal. The only reason not to give 5 stars is that once some of my shirts came back with their buttons cracked. read more

EDIT: Someone who works at the dry cleaner wrote me that the price for cleaning the blouse was $5.75, not $12.00. Since it was more than two years ago and I do not remember, I agreed to add this line. He also offered me a generous discount and $20 in credit, and asked me to understand that the atrocious rudeness of the staffer was due to an emergency. I am not without compassion, but since I didn't cause the emergency, and I returned the following day, by which time the emergency was past, I don't see why the appalling rudeness to me was caused by the previous days' emergency. Working late on a Friday night is not exactly a picnic, my job is stressful enough, and having to return on a Saturday, then being bitched at by a dry cleaner for "waiting until the last minute" although I was there well before the closing hours posted on the doors, is just not something I can overlook as an "emergency." I would rather pay full price for courtesy than deal with rudeness on a regular basis, despite the discount. However the person who works there did try to make it right by offering the discounts. Ultimately, it's more important to me to avoid being hassled, to have my clothing dry cleaned when promised, and to have business hours posted on the door honored. Without those three things, discounts don't help me. But I give them credit for trying. ORIGINAL REVIEW: AVOID! WORST CUSTOMER SERVICE EVER! Unless you do not care when you get your garments back! I needed my blouse to be dry-cleaned to wear for a television appearance on Saturday. They promised me it'd be done by Friday. I told them it was extremely important; it's not every day that I am filmed for television. I took note of their hours - open until 7pm. I also called on Friday morning to confirm what time they close and was told "7pm." When I got there at 6:40, they were already closed. No note on the door, no explanation. They just felt like going home early on Friday. I had to come all the way back on Saturday morning, even though I live nowhere near this dry cleaner! (I only used them because they are close to my office.) They wasted hours of my time because they could not keep to their own business hours. The MINIMUM I expect from any business is that they will keep the hours posted on their own sign. When I asked the man at the register why they closed early, he replied that it was an emergency. I asked why they couldn't have posted a note on the door so at least I wouldn't be so angry. Emergencies happen, I'm not totally heartless. But when I asked him why no note, he glared at me and said, "People always wait until the last minute. No one is every happy, people complain about everything." Well, if you set your shop's hours to be until 7PM and someone arrives at 6:40, you can't be angry at them for "waiting until the last minute." It's not like I wanted to wait until "the last minute" but I had to work late - hardly an uncommon occurrence in the Financial District! If he had offered me a discount or even a simple apology, I might have been appeased, but all I got was an angry rant about me being a procrastinator. I had to announce in front of his other customers that I will never bring ANYTHING there to be dry-cleaned again. As far as the actual cleaning, they do an okay job, no complaints there, except for they are extremely expensive. Whatever price they might quote if you ask, it'll turn out to be $10 more when you actually drop off your garment. My plain white cotton blouse was $12 which is pretty steep considering many places will dry-clean a plain cotton shirt for $4-7. So they are twice as expensive and ten times are rude as any other dry cleaners, they're do not keep to the hours posted on their own sign, and they hassle customers who dare to arrive too late in the day as they clearly want to knock off early on Friday nights. I wish I could have given them zero stars. AVOID! read more

I appreciate this business for trying to keep their customers coming back and to address their concerns when raised. Thank you for that.

Professional, efficient, friendly, knowledgable, and affordable - Mr Rafael's is a fantastic dry cleaner. He is patient with my clothes and always treats both them and me with respect. Highly recommend!!! read more

Excellent Tailoring. The tailor at this location will have your off-the rack looking bespoke! Good value as well. I really appreciate the periodic specials on tailoring (e.g. 10% off for the month of February). Cheers! read more