Dropped off 3 suits for dry cleaning on 12/31, was told they would be ready for pick up by 1/3. So…read morefar so good... On pick up, things quickly went south. Thank goodness I checked the items in store, as I noticed 2 of the 3 pants in my order were missing. I notified the receptionist at the time, and we managed to find one of the pants attached to someone else's name. I was told they would reach back out over the weekend if they found my pants, or at least to give me an update. On Monday (1/6), I still haven't received any updates, so I called in to check. The phone was picked up by the same woman who had received my suits initially. On asking for updates, she took immediate offended tone and said to call back at 1, when the new truck would drop off orders. I explained that my clothes weren't missing because of a delay, but because they may have been given to someone else, and was told "You've tried to ask the same thing 3 times, but in a different order, if you ask again, I will hang up." So in the hopes of getting more context, I began asking her for if she remembers anyone else when I dropped off the order, but before I could get two words out, she actually hung up on me... Overall, service quality is perhaps the worst I've ever seen and the dry cleaning itself (for the pieces I actually received back, anyways) was mediocre at best. I'm saddened as this store used to be run by a nice couple which provided great service, but had recently retired. The store as it currently is being run is not even a shell of its former self and should be avoided at all costs.

Short story is go somewhere else. Long story is I went there to get my wedding suit dry cleaned. A…read morefew days later I went to pick up and they didn't know where my suit was and didn't even have me in the system (even if though I had my receipt from the system with all my info on it). I ended up spotting my suit just laying on a shelf, but they didn't dry clean it. So I had wait and I go to pickup the day before the wedding and the delivery guy wasn't there yet...so I had to go back a third time an hour later that day and finally got it. Long story short, way too much disorganization and stress for a simple dry cleaning, and I was still charged full price.

This is my go to dry cleaner and laundry place. Staff are friendly and my cleaning is always done…read morewell.

Great, friendly service. Professional and excellent communication. Great service. Appreciate them.read more

This tailor is excellent in terms of work ethic, price, and quality of work. He is very skilled and…read moredelivers exactly when he says he will or before. He does not over promise and under deliver. Rather the opposite. I highly recommend this tailor shop.

Stopped by to have a zipper repaired on my Northface Snowboard jacket today. Walked out with the…read morezipper tuned up (sewn to tighten, waxed, and repaired) free of charge and saving me 6 to 8 weeks waiting for Northface. Can't beat that kind of service. We'll be back for all our dry cleaning and tailoring needs.

This is my GoTo Dry Cleaners. Dependable, courteous, and professionally done. Conveniently located…read morewithin the Suburban Plaza with ample parking. The clothes are not done on site so it does take a few days to get it back but if you drop off your clothes early in the morning you can usually get them back within 1 to 2 days. I Dry Clean my shirts, pants and coats here and I have always been very pleased. A bit pricey but so are most Dry Cleaners.

I tried this dry cleaning service for the first time. I wanted four winter jackets cleaned. They…read morehad it ready on time and I liked that they text when it's ready. However, I don't believe the jackets were cleaned at all. Basic stains which I actually just used water to wipe it off later was not cleaned. Also, the clothes didn't smell good when I received it.

The Adrian Jules guys recommended these cleaners and I'm glad I listened to them…read more Everyone is super friendly. They are also really up to date with technology, including their app that keeps track of order and notifies you when they are ready via app and text. They also have a kiosk for drop off and pick up available 24/7. I also believe they have pick up and drop off service to your home as well. Another plus is that they also have frequent coupons. So far they are my favorite dry cleaning experience in town.

This is the only place in this region of upstate NY area that does suede cleaning on site. Even if…read moreyou drive a good distance to get here, you'd still be getting better value than you would elsewhere (go ahead, get a few quotes). If I ever call with a question, i get a warm and pleasant response. Tip: don't expect to be in too much of a hurry when dropping off or picking up. Be a good human.

Friendly and helpful. Coupons are usually available. Big plaza, tons of parking.read more

Great service! I was flying into town for a wedding and needed a suit cleaned for next day which…read morewas a Saturday. I spoke to the owner and he indicated that they don't clean on Saturdays but he would accommodate me even later in the day on Friday. Well he came through. Thank you!

I'd like to give this place 3.5 stars, but I'm going to stick with a solid 3 instead of a 4 due to…read moremy history with this place. I've been a customer for a couple years solely due to the convenience of this place being near the Tops market and my place of residence of the time. After I moved a little further away, I remained a customer primarily out of habit. In the past, I've had some push-back for utilizing coupons, and at one point told to go to Tops to acquire one off the receipt. I complied and dropped off my order, then returned to find the door closed and mouthed through the window that they were closed for the day. Bad timing for me, or good timing for them? Not sure. But that experience always stuck with me. A few months back, I was going to write a 1 star review and move on to a new dry cleaners... until I met the manager of this location and the surrounding areas. She was very accommodating to my schedule, and empathetic to me being a student, and acknowledged that I was a long time customer and was put on the VIP list for a discount (No more coupons, awesome!). Now that I've mostly done business with her, my experiences there are very pleasant and courteous. She mitigates any dry cleaning concerns and catches stains I may have overlooked. I wish I could give this place a better review solely on my recent visits, but I can't ignore how things were before. I'll revisit this review sometime in the future if things stay this way!

At first when they lost my sweater ... my valuable **vintage** sweater ... the one that will be…read more*impossible* to replace ... I thought to myself "everyone makes mistakes." Then when they were extremely hard to get a hold of and painfully slow at returning calls so that we could negotiate how they were going to reimburse me, I thought to myself "I'm losing confidence in them but I'll give them another chance." Then when I gave them another chance and 2 pairs of pants came back SHRUNKEN, I thought "Take it to Yelp! Warn the others!" So I say to you all: "Find a different dry cleaner -- do not go here with a stitch of clothes you care about!"