Crew was good. I had 3 movers. They worked at a good pace. They were not very fast, but very…read morecareful with my things. Thank you!

I used this company a few years ago for a move and it went OK. The rate was good and they did a…read moredecent job although I asked their movers to mask because we are immune compromised and one of them removed her mask right in our faces while we were paying which I did not appreciate and was dangerous. This time the crew was 45 minutes late because they went to the wrong address during the first part of the move despite me being very clear, repeatedly, where to go. That was very inconvenient and my mom had to wait around in her car outside a storage unit while I kept having to message to ask what was going on and barely got a response. I received the final invoice and paid it immediately with a nice tip anyway. A couple days later I started getting a bunch of emails from the company saying that I hadn't paid. I sent them a screenshot of the $0 invoice balance and the transaction on my credit card. It had the name of the owner and a transaction ID and their ZIP Code. They continued to message me every few days saying we didn't get your payment, you must've sent it to the wrong place, they even sent me another invoice like they expected me to pay again. I kept telling them to check in on their side and that I didn't know what else to do. I provided ample screenshots showing that I paid and they kept blaming me and trying to bill me again. I finally filed a dispute with my credit card company which was painful because I'm disabled and making phone calls hurts me. I didn't know what else to do because this is not a small bill and the company wouldn't stop bothering me. Finally they made a call themselves and immediately sorted it out which they could've done in the first place and then they apologized to me and said yes you did pay right away it was an error on our end. This was a complete waste of time and completely unprofessional. It's not appropriate to harass a customer who paid, who has clear evidence of paying, instead of just doing your due diligence and trying to resolve the issue without making me feel doubted and blamed for days. I can't recommend this company and I'm very angry about the way I was treated. Harassed for something that wasn't my fault at all and that they could've resolved with one quick phone call on their end instead of bothering me when I had just moved and they know I'm disabled. Avoid this company.